Lynn M. Smith103 Colton Court, Smithsburg, MD 21783 (240) 500-0634

lynnmsmith1@gmail.com

CAREER OBJECTIVESeeking a business development/sales/marketing position that will allow me to utilize my collective leadership skills and sales experience along with excellent customer service skills to provide a successful partnership with an organization.

EDUCATION Hagerstown Business College: Associate in Arts Degree, Medical Assistant/Secretary Program 4/88National Association of Occupational Health Professionals Sales Training 2007 & 2010Dale Carnegie Sales Advantage Course 3/2008Leadership Frederick County Graduate 5/10Humane Society University: Transformational Leadership 3/2011Franklin Covey: The Five Choices of Extraordinary Productivity 10/14

RELATED EXPERIENCECorporate Occupational Health Solutions, LLC (CorpOHS), Frederick MD 3/2004-3/2015 Regional Account Manager 1/2007-3/2015Executed system-wide sales to employers and generated new business for specific occupational health products within and outside of assigned territory. Acted as a consultant to the employer to recommend a portfolio of products to assist in decreasing health care costs and improving the health of the employee population. Directly increased employer market share by initiating and maintaining positive relationships according to cooperatively developed sales and marketing plan. Responsibilities included:

Developed and Managed Prospect List of overall territory base. Developed and managed sales plan, strategies, and objectives for assigned territory. Maintained goals of visiting an average of 15 face to face client meetings per week. Visited Top 50 clients face to face every 6 months. Targeted Top 5 Prospective new clients weekly. Made face-to-face contacts and presentations to all customers, present and potential. Ran Monthly Sales Revenue Trends of the top 50 clients for analysis and reporting. Developed client profiles, company plans, agreements and/or contracts. Prepared proposals and responded to requests for proposals. Developed and coordinated team presentations to customers. Participated in activities to market CorpOHS for example: Frederick County Chamber of

Commerce Events including a booth at the Chamber Expo, Business Card Exchanges, Chamber Luncheons, Coffee & Contacts, Volunteer at the Annual Chamber Golf Tournament and Annual Sponsor of the Public Safety Awards. Other events included Society of Human Resource Managers (SHRM Frederick) monthly meetings, Fort Detrick Alliance Events, Annual Sponsorship & Exhibitor at the Frederick County Office of Economic Development Annual Business Reception, Smart Proc Annual Exhibitor, Annual Sponsorship of the Women’s Distance Festival in Frederick, and Annual Volunteer and Sponsor at the Frederick County Hospice Golf Tournament.

Performed company onsite tours with either our Medical Director or Director of Rehabilitation. Performed CorpOHS clinic tours on a regular basis with new and existing clients. Set up and coordinated client Trainings and Educational Seminars Coordinated Open houses, 20 year anniversary celebration, and Grand Opening of our Public

Safety Waiting Room.

Ongoing communication with clinical and clerical staff regarding customer service issues and needs.

Maintained customer satisfaction. Responsible for the management and coordination of customer service as it applies to sales effort. Communicated service problems to appropriate designed staff for resolution. Communicated the resolution of the service problems to the customer.

Development and implementation of post-sale client strategy for service line utilization, cross and up-selling opportunities for account maximization.

Prepared sales activity reports for Director of Operations including contacts made, follow-up contracts signed or in progress.

Prepared reports as needed in regard to customers' needs and market analysis. Utilized contact management software for daily, weekly, and monthly reporting. Developed a working understanding of all CorpOHS product lines/services available to

prospective employer along with implementing new product lines based on client needs. Responsible for development of employer reports for the purpose of demonstrating program

effectiveness and results to clients. Such reports will also identify utilization patterns of the client's employees and provide recommendations to the client regarding preventative, education, and wellness programs to reduce high cost procedures identified in the report.

Participated in the development of marketing support materialsMedical Tech IV/Team Leader 3/2004-12/2006Responsibilities included all aspects of a medical tech including: venipuncture, immunizations, vital signs, EKG’s, urinalysis, and patient triage during injuries. Also as part of an Occupational Health Facility was certified/trained to perform Audio Screening (CAOHC certification), pulmonary function testing, respirator fit testing, breath alcohol testing, and drug testing. Assisted the physician regularly with prepping and performing stress tests. In addition to the medical tech responsibilities also assumed the responsibility as a team leader to assist other employees and/or clients when questions/issues arose along with both opening and closing the facility on a regular basis.

Pulmonologists, P.C., Gaithersburg, MD 7/1991-3/2004Medical Assistant/Medical Secretary: Position includes all aspects of a medical office, including: billing (office/hospital), accounts receivable, collections, chest x-rays, venipuncture, EKG’s, order all medical supplies, scheduling appointments, patient training, nebulization’s, spirometers, transcription, HIPAA Privacy Officer, and use of the Medical Mastermind Computer System. In this position, I frequently assumed the responsibilities of the Office Manager/Supervisor in her absence.

CAREER ACTIVITIESFrederick County Chamber of Commerce Worksite Wellness CommitteeFrederick Memorial Healthcare System-Managed Corporate Honor Roll Rewards SystemSociety of Human Resource Managers (SHRM)-Frederick County-Affiliate MemberFrederick County Chamber of Commerce Chamber Ambassador Chamber Ambassador of the Year 2008Caduceus Chapter & Student Society of the American Medical TechnologistsHospice of Frederick County: 10/2013-Present - Direct Service Volunteer