lync seminar preso all content

March 2014

Lync: Office 365, On-Premise or Hybrid

Quick Facts

About Us• 24th Year

• Grand Rapids & Detroit

• 30 Staff

Approach• Vendor

Independent

• Non-reseller

• Professional Services Only

Partnerships• Microsoft Gold

• VMware Enterprise

• Citrix Silver

• Cisco Premier

• Novell Gold

Microsoft Gold Partner

Pinpoint

Two Gold Seven Silver

Competencies

-Customer Excellence

Award

-Virtual Technical

Specialist (VTSP)

-Managed Partner

-Numerous Partner

Awards

Successes

Microsoft’s official partner directory

5-star rating

Cloud Accelerate

Expertise

• Microsoft SharePoint

• Development

• User Interface & User Experience

• Business Intelligence

• Project Management

• IT and Project Planning

• Enterprise Project Management

• Project Management Office

• Microsoft System Center

• Virtualization

• Cloud Computing

• Security

Infrastructure

• Policy Development Infrastructure

• Mobile Device Management

• Application Development

Mobility

• Microsoft Lync

• Microsoft Exchange

• Enterprise Voice

• Communication Enabled Business Process

UnifiedCommunicatio

nsCollaborati

on

Project Manageme

nt

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Your Presenter

Gil LaloDirector of Client Services: Enterprise ArchitectureMSc, CPEHR, CPHIT, CPHIMS

[email protected]://www.linkedin.com/in/gillalo

mailto:[email protected]

http://www.linkedin.com/in/gillalo

• Why do the world’s largest organizations use Lync?

• TCO example

• One size does not fit all

Agenda

Lync Voice Customer Momentum

“Microsoft is now shipping more enterprise

voice lines than any other technology

company in the world.” - Kevin Turner, 2013 Financial Analyst

Meeting% of Fortune 500 use Lync

70Telephony users

% growth rate of voice software license sales

Of enterprises are deploying or plan to deploy Lync Voice

60%

39,000 Voice users 33,000 Voice users 33,000 Voice users



Applications Used Every Day

Office Apps

Persistent Chat

Telephony

Voice Mail

Enterprise-ready

A single system simplifies administration

Video Conferencing

Instant Messaging

Audio Conferencing

Web Conferencing

Unified communications platform

Reduce Costs Through Converged Communications

Reduce travel expenses

5-30%

Reduce PSTN calling charges

50-70% Reduce PSTN calling charges via VoIP

Reduce audio conferencing

charges 30-95%

Retire separate PBX systems for

savings of 40-60%

Shared workplace

reduces cost15-30 %Reduce travel via

A/V/W Conferencing

Today’s Cost Cutting Frontier: Real Estate

2ndlargest cost after HR for most companies

Real Estate is the

80%

of workers spend some portion oftheir time working outsideof the office

50%

Of corporate office space is under-utilized and wasted

62%

of organizations use some form of alternative workplace strategy (AWS)

Delivering Strong Benefits

Increase Employee Satisfaction and Customer Impression

Video: http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d9fb6d35-0f9c-488a-b661-22042ab6dffe

Out of office

67%+Unassigned desk 5:1 ratio allocation

In office, but, not at desk

50% +Unassigned desk 2:1 ratio allocation

Unassigned desk 3:1 ratio allocation

Out of office

In office at desk

50% +Workstation 1:1 ratio allocation

“Savings of $101

Million annually”

“We have been able to increase overall employee satisfaction by 11% and improved customer impressions by 21%.”

– Martha Clarkson , Workplace StrategistReal Estate and Facilities, Microsoft

$ 92.0 M Travel cost savings per year

$ 8.0 M Audio-conferencing costs

$ 1.0 M Office moves overhead$ 101.0M Total Savings

$ 101.0M Total Savings

http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d9fb6d35-0f9c-488a-b661-22042ab6dffe

http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d9fb6d35-0f9c-488a-b661-22042ab6dffe

Driving Business Impact

Saved $13M annuallyOn PBX replace & conferencing

Saved $230,000 annuallyin telephony charges

Reduce training costsBy 30%

Reduce expenses by 50%through unified conferencing

Improve project completion by 20%

Resolving student issues 50% faster

Reduced travel time by 30%

Savings of $17M by replacing PBX

Extending Unified Communications Reach

Lync/Skype: Connecting with Others from Anywhere

#1Microsoft leads the UC market*

Sheryl in her home office at Contoso (Denver, CO, USA)

John at his office at Contoso, (London, UK)

Fabian, partner (Sao Paulo, Brazil)

Lync-Lync Federation

90of Fortune 100 companies have Lync

Anne, small supplier (Singapore)

Casey, customer (Tucson, AZ, USA)

320MConnected users

Lync-Skype connectivity

*Microsoft now shipping more enterprise voice lines than any other technology company.

Seamless & Flexible:From Anywhere

Sheryl launches the new product for customers and partners

…and they join and watch from around

the world.

Financial Services & BankingLync/Skype: Connecting with Others from Anywhere

Remote Advisor• High net worth Clients• Expert finder• Translation services

Government & Civic ServicesLync/Skype: Connecting with Others from Anywhere

Citizen Services• Cross-agency

collaboration• Renew licenses,

permits, contracts• Virtual Town Hall

Manufacturing & ResourcesLync/Skype: Connecting with Others from Anywhere

Driving Innovation• Product Design• Research &

Development• Supply chain logistics• Assembly & Design

Integration

HealthcareLync/Skype: Connecting with Others from Anywhere

Tele-Medicine• Provide specialist

services• Virtual patient visits• Enable referrals

RetailLync/Skype: Connecting with Others from Anywhere

Drive Customer Experiences• Shopping assistant• Ask an Expert• Mobile assisted

selling• Offers to VIP

customers

MediaLync/Skype: Connecting with Others from Anywhere

Drive Customer Experiences• Live interview from

anywhere• Remote screen test• Remote Contributors• Virtual storyboard

meetings

Lync Platform Enables

Over 2,000 apps leverage Lync as a platform • Rich integration with Office 365

• Business process enhancements

• Delivering value beyond voice, video and conferencing

Over 1,700 PartnersBuilding Lync Apps

Compliance Training Workflow Contact Center

Primary Investment AreasFor the Future

• Connect billions of Lync and Skype users together, unlocking new opportunities while making rich communications universal

• Deliver complete and compelling mobile user scenarios on the devices people want to use

• Improve upon the current collaboration experiences

• Deliver capabilities that satisfy requirements for: eLearning scenarios Auditorium scenarios conference rooms LMS customers in

transition to Lync

• Deliver Enterprise Voice capabilities to Lync Online and Office 365 multi-tenant customers

Enable enterprise voice via the cloud

• Deliver video interoperability to our Skype + Lync connectivity

• Support “built in” interoperability between Lync and SIP based video teleconference systems including Tandberg

IT Pro Advantage

Investments across Service & Server that accrue to all workloads & capabilities.Continuously improving reliability, scalability and performance. Simplifying interoperability and reducing overall complexity.

Mobile client experiences designed for the device

Modern, mobile and web clients

Lync is familiar and engaging, across a variety of devices and platforms

Multiparty HD video gallery &H.264 SVC (scalable video coding)support Enable great meeting experiences &

collaboration

Multiparty HD video and content sharing

Lync Room System• Familiar Lync Meeting

experience extended to the conference room

• Easy to setup, join and manage

• Simple to deploy

• Developed by Microsoft as a Lync endpoint

• Delivered by partners as a packaged solution

Enable and improve mobile productivity

Communicate in real time with colleagues, customers and partners from virtually anywhere

Enable new ways of collaboration with voice & video using a single unified client

Share ideas and keep teams in sync

Reduce costs related to video conferencing, telephony and travel

Reduce costs through simplification and consolidation

Manage with common and familiar tools

Reduce total cost of ownership with integration and shared infrastructure

Accelerate adoption of online services

Reduce IT operations costs

Enables a path to unified communications – following a customer’s blueprint

Work from anywhere

Connected experiences

Simpler to manage

Deployment flexibility

Lync Enterprise Benefits

• Apps are the new modality

• Devices are the new desktop

• Disruption is the new normal

• Traditional ROI is passé – think IOR

The Changing Business Case Game

From ROI (Return on Investment) approach– “Justification” for a major investment– Vendor’s list of how to pay for the

entire system– Analysis of one large multi-year

project

For Optimal Results, Change Perspective…

To IOR (Invest on Return) approach• Based on specific identified returns• Organization’s list of desired outcomes• Analysis of discrete projects or phases

• Pin-point targeting– Specific returns– Specific user

populations– Specific activities

• Extreme speed• Extensibility• Flexibility

The Business Case of the Future

• Leverage core knowledge, competency

• Increased responsiveness to change

• Flexibility in the workforce• Increased ability to innovate• Unexpected competitors• Economic and regulatory

factors

New CXO Concerns

© M Parker UniComm Consulting 2014

Application Case Study Examples Est. 3-Year ROI %

Optimize Resource Utilization

Help Desk: Find engineers via IM search to save 70% of time; 80% better service 69%

Accelerate Transaction Completion

Mortgage Company: Answer questions via Presence and IM ups capacity by 30K loans/year 198%

IncreaseNotification Precision

Utility Company: Reduce outage times via crew dispatch app using location, skills, rules 53%

Improve Contact Success

Branch Banks: Increase revenues and service via video access to banking specialists 197%

AutomateCommunication Processes

Insurance: Put IM in broker portal for field-specific chat; staff saves 30%, ups loyalty 84%

SpeedInformation Delivery

Tunneling equipment and services parts info & delivery via IM bot. Increase uptime, lower cell costs. 129%

EnhanceCollaboration Effectiveness

Oil Exploration: Reduce time and assets 20-25% for each exploration via built-in collaboration tools 297%












SpeedInformation Delivery

Tunneling equipment and services: Parts info & delivery via IM bot; increase uptime, lower cell costs 129%




































Roadmap Example:Modular & Incremental

Phase 1: Enhance service and sales:

– Contact management– Mobile information delivery

Phase 2: Improve time to market: – Collaboration acceleration

Phase 3: Optimize operations:– Communications-enabled portals – Resource ID for problem solving

Example of Roadmapping

Phase 1 Phase 2 Phase 3

Use Case

App Goal

Users

Approach

Elements

Resources

Budget Estimate

Possible ROI


Use Case Field sales /services

App Goal Sales and service capacity gains; cell expense savings

Users 200 sales400 services

Approach Mobility appPBX or desk

Elements Add mobility and IM services

Resources 2-4 serversGateway0.5 DBA0.5 Help Desk

Budget Estimate $100K capital$14 per user per month

Possible ROI +$10M / year revenue or-$1.3M / year expenses


Use Case Field sales /services Product development marketing


Faster to market; better fit to customer needs


300 developers50 product marketing


UC with collaborative workspace platformExtend desktop

Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces


3 additional serversGateways.03 DBA.03 Help Desk


$60K capital$17 per user per month


+$30M / year new revenueor -$5M / year expense


Use Case Field sales /services Product development marketing

Manufacturing, orders, logistics


Faster to market; better fit to customer needs

Shorten supply chain; reduce asset use


300 developers50 product marketing

150 logistics, orders, production supervisors


UC with collaborative workspace platformExtend desktop

Embed IM, comm. into apps and websites; use best existing UC

Elements Add mobility and IM services IM, Presence, comm. and conferencing in collaborative workspaces

Existing UC tools plus CEBP integration


3 additional serversGateways.03 DBA.03 Help Desk

1 additional serverGateway additional ports0.2 DBA0.2 Help Desk





+$30M / year new revenueor -$5M / year expense

-$5.6M asset use or-$0.8M carrying cost

Est. ROI165%

Est. ROI335%

Est. ROI168%

“Apps”*– Resource locator applications– Comm-enabling applications and portals with optimal UC tools– Comm-optimizing workflows– Comm-optimizing mobile apps

“Ops”– Conferencing / Collaboration / Social – internal, external, supply

chain– Mobile/remote users via cloud or hosting– Mobile/PC client adoption– Streamline operations and organizations

Future-oriented “hot” Justifications

Future-oriented “apps” Justifications

Category Application provides Potential returns

Resource locator applications

• Tools to find resources to maximize skills utilization, minimize transaction delays; preferably automated; possibly federated

• Reduce E:R for business processes• Faster transactions, increased revenue• Better service, customer loyalty

Comm-enabling applications and portals and workspaces

• Optimal communication tools in context of users’ business apps and web interfaces

• New forms of self-service • Ways to incorporate best practices

• Reduce E:R for business processes• Shift to better methods (IM vs. voice)• Better match to source of service• Differentiation

Comm-optimizing workflows and collaborations

• New UC methods to optimize workflows• Elimination of old comm. steps in

workflows• Info delivery to replace live communication• Ways to incorporate best practices

• Reduce E:R for streamlined processes• Faster transactions or collaborations to

increase revenue, customer loyalty• Differentiation

Comm-optimizingmobile applications

• Communications embedded in essential ‘apps’ on mobile devices to match users’ consumer-driven experiences and habits

• Same as above in more times, places• Emphasis on certain usage profiles• May broaden labor pool









Comm-optimizing workflows and collaborations

• New UC methods to optimize workflows• Elimination of old comm. steps in

workflows• Info delivery to replace live communication• Ways to incorporate best practices

• Reduce E:R for streamlined processes• Faster transactions or collaborations to

increase revenue, customer loyalty• Differentiation













Future-oriented “ops” Justifications


Conferencing/Social Internal, external, supply chain

• Interactive workplace environment• Additional work methods, in and beyond

org • New work delivery and tracking options

• Improved E:R for unstructured work• Potential for increased innovation• Reinvented, simplified workflows

Mobile/remote users Via cloud or hosting

• Communication better matched to user locations

• Simple connections using available nets

• Increased transactions and revenue• Lower infrastructure and UC costs

Mobile/PC client adoption

• UC core functions on every device• Platform for comm-enabled apps

• Lower cost; more flexibility for comm-enable apps, workflows, and mobile to deliver benefits

Streamline operations and organizations

• Integrated, efficient system operations and user support

• Likely lower cost of operations• More flexibility to create optimal

workflows, usage profile support










Mobile/PC client adoption

• UC core functions on every device• Platform for comm-enabled apps

• Lower cost; more flexibility for comm-enable apps, workflows, and mobile to deliver benefits















TCO Components

One time costs

Total server software

Total software CALs

Total hardware

Total contact center

Total videoconferencing hardware

Total implementation costs

Grand total one time costs

Recurringsystem costs

Hosted

Solutions

Initial purchase costs

Licensing

RecurringOperatingCosts

Essential for Comparison ofPremises vs. Hosted!

One time costs


Total software CALs

Total hardware





5-year total of annual support costs

Server software maintenance / support

Total CAL maintenance / support

Total hardware support

Total videoconferencing maintenance / support

Total contact center annual support

Grand total support costs

Subtotal before support costs

One time costs


Total software CALs

Total hardware





5-year total of annual support costs

Server software maintenance / support

Total CAL maintenance / support

Total hardware support

Total videoconferencing maintenance / support

Total contact center annual support

Grand total support costs

Subtotal before operating costs

Operating costs

Total rack space costs

Total personnel costs

Total power costs

Total annual bandwidth cost

Total SIP trunking cost

Total operating costs

© M Parker UniComm Consulting & EB Kelly KelCor 2014

TCO Case: Conferencing & Enterprise Voice w/EAS

5,000 usersIM/P2P; conferencing; enterprise voice; Microsoft EASNo contact center; no group video

On-Premises vs. IP-PBX: Lync 15% favorable

On-Premises vs. Cloud: Lync On-Prem 26% favorable to Lync Cloud


TCO Case: IM & Conferencing Only w/EAS

5,000 UsersIM/P2P; Conferencing; Microsoft EAS

Lync On-Premises vs. IP-PBX: Lync 20% favorable

Lync On-Premises vs. O365 Cloud: Lync on-Prem 103% unfavorable


TCO Case: Conferencing, EV, Contact Center w/EAS

5,000 usersIM/P2P; conferencing; enterprise voice; Microsoft EAS Contact center (Interactive Intelligence)

No group video




TCO Case: Conf., EV, CC, Video Rooms w/EAS

5,000 UsersIM/P2P; Conferencing; Enterprise VoiceContact Center (Interactive Intelligence)

With Group Video RoomsMicrosoft EAS




• If you are not moving to Enterprise Voice soon– A cloud-based Lync conferencing and IM solution has the

lowest TCO

• If you are moving to Enterprise Voice– A cloud-based Lync solution that includes enterprise voice

shows a higher TCO than an on-premises solution

A Perspective for Cloud

• Getting a handle on operating costs is difficult– Survey data from analyst firms show widely varying operating costs

• Analyst firm A: $ 214 per user per year for ongoing operational costs• Analyst firm B: $ 714 to $1,912 per user for first year VoIP or IPT & UC

operational costs*

* Reports note that UC&C increases the scope of services provided, thus initial integration costs

• Sanity check against required staff roles– Operating staff or infrastructure outsourcing usually reflects:

• Ratio of staff to number of software server instances (whether on discrete or virtual machines)

– The number of servers driven by workloads; Lync and IP-PBX server counts are roughly equivalent

• Plus staff positions for network and QoS management and on-going system architect/manager

– Smaller enterprises see higher cost per user, based on system configurations

Take Control of Operating Costs - 1

• On-Premises or Cloud– Measure existing costs for a viable baseline– Automate and instrument system management– Use self-service and self-care options– Track help desk usage; use UC tools– Integrate simply with desktop/device support

• Promote user self-sufficiency

• Evolve your organization for UC – Converge with Desktop/Device Support organization– Evolve to UC as a software app on IT networks & servers (or in

cloud)

Take Control of Operating Costs - 2

• Only native UC solution for Office™

• Business communications is a blend– Text and documents are the leading modality (E-Mail,

Presence, IM, social, shared workspaces, document sharing, pictures, video streaming)

– Real-time voice and video serve particular purposes– Varies by processes and by demographic groups

• UC usage profiles guide optimal mix

Lync: Designed for Office Communications

• New UC value from optimizing processes*

– Change how business works– Go faster; use less; be different– Match trends for user expectations

• Lync leads in this category– Growing base of apps packages and sample code– Client and server APIs and SDKs– Part of the suite, e.g. AD, IIS, et al. – Large developer Partner community

Lync: A UC Applications Platform

* See Lync Business Cases: What’s Hot – What’s Not

• Lync TCO comparisons will vary widely by required workloads

• Lync TCO is competitive with leading IP PBX TCO

• Operational costs demand attention for best TCO

• Cloud offerings have an attractive TCO for some workloads

• Consider modular and hybrid approaches to TCO

Recap and Summary

Your Presenter

Corey McClainConsultantMCSE, MCSA, MCITP, MCTS, CCA

[email protected]

mailto:[email protected]

Agenda

• Incremental Deployment

• Deployment Choices

– On-Premise Topologies

– Lync Online Features

– Lync Hybrid Deployment

• Lync Conference 2014

Consider a Modular Approach Over Time

IM / PresenceP2P V&V

On-Premises or O365

On-Premises or Hosted

Conferencing

MobilityA

pp

App

App

IPTel

App

IPTel

Microsoft Outlook

Microsoft Office

Consider a Modular Approach Over Time

Lync 2013 Deployment Choices

On-Premises Hybrid Cloud

On-Prem Lync Topologies

• Overview• Single Server• Highly Available Pool• Geographically Dispersed Pools

You Own Everything

• Capacity planning and sizing.• Server acquisition and setup.• Deployment.• Scaling out, patching, and operations. • Backing up data.• Maintaining failover and disaster recovery. • Connecting your Lync Server 2013 infrastructure to

the PSTN.• Integration with existing phone equipment, such as

private branch exchanges (PBXs).

Single Server System

Standard Edition server runs all workloads

No other server required to additional functionalities

All in one box deployment

Ideal for proof of concept, pilot, small and medium businesses

Functionality: IM, Presence, Voice, Video, Conferencing, Mobility

PSTN access with Gateway, Direct SIP or SIP Trunk

HA/DR if paired with another SE server

AD

Standard edition

Optional backup Standard editionPairing

Scalable Server Pools

Enterprise Edition Front End pool

Back End Server with SQL Server

Ideal for large and medium size businesses, regional deployment.

Scale up by adding up to 12 FE servers in a pool

Collocate Archiving DB, Monitoring DB, PChat DBs on Back End Servers

High Availability by FE failover and Mirrored Back End Servers

Enterprise edition front end servers

SQL

AD

Multiple Data Center Pools

Primary site

Secondary site

High capacity architecture in each region

Distributed resources with high availability

Allow least cost routing across the enterprise

Federation and remote access from 2 datacenters

Paired FE pools across sites for Disaster Recovery

PSTNEurope

PSTNAmericas

Remote sitewith survivability

SIP trunk

AD

SQL

SQL

Directors

External access

External access

SQL

Lync Online

• Overview• Feature Comparisons

Gain Efficiency & Optimize for Cost

• Software as a Service (SaaS).• Rich feature set is always up to date.• Includes a Windows Azure Active Directory tenant for online accounts, which

can be used with other applications.• Directory integration includes synchronizing account names and passwords

between the on-premises Active Directory Domain Services (AD DS) environment and the Windows Azure Active Directory tenant.

• If single sign-on is a requirement, Active Directory Federation Services (AD FS) must be implemented.

• Client communication over the Internet is encrypted and authenticated.• Legacy phone equipment (public switched telephone network [PSTN])

connectivity available through third-party providers (check availability).

Lync Server, Lync Online: IM/Presence

Feature Lync Server Lync Online

Rich presence ü üPeer-to-Peer Audio/Video Calling ü ü

Click to Communicate—Office integration ü ü

Mobility Clients—Windows Phone, Android, iOS ü ü

MAC Client ü ü

Federation with Lync/Lync Online ü ü

Skype Interop ü ü

XMPP Gateway ü

Persistent Chat ü

Federation with Yahoo/AOL ü

Lync Server, Lync Online: Meetings

Feature Lync Server Lync Online

Multi-Party PC Audio/Video ü ü

Ad-hoc meetings, Scheduled Meetings ü ü

Desktop Sharing, Application Sharing, Power Point ü ü

Rich Client for Meetings ü ü

Mobile Clients for Meetings ü ü

Rich Client for Meetings ü ü

Reach Client for Meetings ü ü

PSTN Dial-in in Meetings ü With ACP Partners

Meeting Size 1000 250

Lync Server, Lync Online: Voice

Feature Lync Server / Lync Split domain on-premise users

Lync Split domain- Online Users

Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail ü

Call hold, Transfer, Forwarding, Delegation & Team Calling ü

IP Phones, USB Peripherals & Mobile call via work ü

Direct SIP Interoperability with on-premises PBX ü

Private Line, Common Area Phones ü

Analog Devices, Enhanced 911 ü

Call Parking, Unassigned Number Handling ü

Call Center Integration & Response Groups ü

Network Resiliency, Call Admission Control ü

O365 Scenario Feature Matrix

Customer scenarioLync Online and

Exchange On-PremLync On-Prem and Exchange Online

View presence or IM a contact in Outlook

Schedule and join meeting through Outlook

View presence or IM a contact in Outlook Web Access

View presence or IM a contact in Lync Mobile Client

Join meeting from Lync Mobile Client

Modify Contact List (via Unified Contact Store in Exchange) Lync Server 2013 Only

View or Modify Contact Photo in Lync Web App Lync Server 2013 Only

Delegate schedules meeting on-behalf of Boss * Exchange 2013 Only

Archiving meeting content Lync Server 2013 Only

Searching archived meeting content Lync Server 2013 Only

Leaving or retreiving voicemail

Publish status based on Outlook calendar free/busy

Missed Conversations history and Call Logs are written to user’s exchange mailbox

Schedule meeting through Outlook Web Access

* Supported only when both users are homed online in the same forest or both are homed on-premises.

Lync Hybrid

• Overview• Deployment Process

Combine Benefits

• Some users are homed on-premises and some users are homed online, but the users share the same SIP domain, such as contoso.com.

• Leverage your existing Lync Server 2013 infrastructure, including connections to the PSTN.

• Easily add new Lync Online users that do not require PSTN access.

• Migrate from Lync on-premises to Lync Online over time, on your schedule.

• Integrate with other Microsoft Office 365 applications, including Exchange Online and SharePoint Online.

What is Lync Hybrid?

• Some users homed on-premises and some online• Users share the same domain (Lync split domain)• Integration with other Office 365 applications

Lync Online

Lync On-Premises

Contoso.com

Contoso.com

Why You May Deploy Lync Hybrid

Enable Existing Lync On-Premises customers to move to Microsoft Office 365

Enable New customers to get Lync services through a combination of on-premise and cloud

• Office 365 – Optimal for:– IM/Presence – Conferencing– Simple client-based apps

• Premises or Dedicated Hosted – Optimal for:– Enterprise Voice– Contact Center– CEBP and server-based

apps

A Hybrid Approach May Be Best

A Perspective for Cloud

• If you are not moving to Enterprise Voice soon– A cloud-based Lync conferencing and IM solution has the

lowest TCO

• If you are moving to Enterprise Voice– A cloud-based Lync solution that includes enterprise voice

shows a higher TCO than an on-premises solution

Lync Hybrid Co-Existence Topologies

Contoso Contoso ContosoActive Directory Active Directory Active Directory

Lync Server 2013

OCS 2007 R2

Lync Edge Server 2013 Lync Edge Server 2010

Lync Server 2010

Lync Server 2013 Admin Tools

Lync Server 2013

Lync Edge Server 2013

OCS 2007 R2 + Lync Server 2013

Lync Server 2010 + Lync Server 2013

Lync Server 2013

Lync Server 2010 February 2013 Cumulative Updates applied.

Deployment Process Overview

Office 365 tenant.

Setup Active Directory Sync.

Enable Federation within your Office 365 tenant.

Deploy Active Directory Federation Services (AD FS)

Setup Lync Hybrid.

Move users to Lync Online.

Lync Conference 2014Vegas Baby!

• Video Interoperability Server (VIS)• Skype video federation• Enterprise Voice Online• UC -> Universal Communications• jLync: JavaScript wrapper for Lync & browsers• Voice commands for Windows Phone• Anonymous join from mobile and tablet like Lync Web App• Android tablet app by July• Call collect to websites

Thank You

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