loud in the cloud: introduction...and performance goals, in real time. to lay a foundation for high...

Loud in the Cloud:Small and Midsize Enterprises Win with

SAP® SuccessFactors® Solutions

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Introduction

Customer References

by Industry Area

Customer References

by Alphabetical Order

2 / 30 © 2016 SAP SE or an SAP affiliate company. All rights reserved.

Simple, Powerful Core HR for SMEs

Customers and employees alike choose small to midsize enterprises (SMEs) because they are nimble, innovative, and

flexible. It’s an environment where managers wear many hats,

business moves quickly, and the stakes are high. A key factor in SME success can be the ability to gather the information needed

to make timely, insight-driven decisions.

Every employee is crucial at an SME because the organization

is often structured with minimal redundancy or talent overlap. To move business forward, both HR and business managers

must have a firm grip on key data, such as headcounts, equal

employment opportunity (EEO) classifications, salary histories, and performance goals, in real time. To lay a foundation for high

performance and success, employee interests and strengths

must be aligned with business goals.

SAP® SuccessFactors® solutions include a range of offerings for small and midsize enterprises that simplify workforce

management by establishing a system of record with single

sign-on. It is the only unified, cloud-based core HR solution that provides data and visibility into a global workforce.

With SAP SuccessFactors solutions, your SME can:

Scale to meet the needs of your business today and into the

future with a cloud-based approach that is simple to implement

and requires minimal infrastructure

Quickly integrate payroll, benefits, time, and attendance data

from third parties through the SAP SuccessFactors Employee Central solution

Ease the burden on HR of managing employee information by

empowering managers and employees with self-service tools

Gain a competitive advantage with exceptional talent

management that monitors performance and directs employee development

Automate processes to reduce costs and improve compliance

Simplify data collection and reduce paper-based processes

that often overwhelm common HR initiatives like recruiting

How are today’s leading organizations using SAP SuccessFactors

offerings for small and midsize enterprises to make effective workforce decisions and execute their organizational strategies?

Read on to find out.

“SAP SuccessFactors solutions were the best tool on the market to meet our needs. And SAP partner

Intelligenza had the expertise to serve a small

business like truesign.”

Ricardo Silva, Founder, truesign

Introduction Engineering,

Construction,

and Operations

High Tech Media Professional

Services

Sports and

Entertainment

UtilitiesBanking Insurance Life

Sciences

Public

Sector

Travel and

Transportation


05 Skrill Ltd.

Customer References

by Industry Area


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

14 Harlequin Sales CorporationEngineering, Construction,

and Operations

07 Karle Infra Pvt. Ltd.

Travel and Transportation

29 Luka Koper d.d. (Port of Koper)

Utilities

30 Alberta Electric System

Operator (AESO)

31 Metropolitan Utilities District

18 Daya Dimensi Global (DDG)

19 Livestock Improvement

Corporation (LIC)

20 Q_PERIOR AG

22 TranSystems Corporation

24 truesign

High Tech

08 Creative Probers Software

and Services India Pvt. Ltd.

09 WorkForce Software

Insurance

11 IRB Brasil RE

Life Sciences

12 Productos Medix S.A. de C.V.

Professional Services

15 Britehouse

17 Buongiorno S.P.A.

Sports and Entertainment

27 KOFIC

Banking Media Public Sector

13 DBSTAR Limited 25 American Jewish Joint

Distribution Committee (JDC)

21 Robinson Solutions

28 British Columbia Lottery

Corporation


Customer References

by Alphabetical Order

25 American Jewish Joint


15 Britehouse

17 Buongiorno S.P.A.

08 Creative Probers Software

and Services India Pvt. Ltd.

18 Daya Dimensi Global (DDG)

13 DBSTAR Limited

11 IRB Brasil RE

20 Q_PERIOR AG

07 Karle Infra Pvt. Ltd. 05 Skrill Ltd.

27 KOFIC 22 TranSystems Corporation

19 Livestock Improvement

Corporation (LIC)

24 truesign

29 Luka Koper d.d. (Port of Koper)

09 WorkForce Software

31 Metropolitan Utilities District


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

30 Alberta Electric System

Operator (AESO)

14 Harlequin Sales Corporation

12 Productos Medix S.A. de C.V.

28 British Columbia Lottery

Corporation

21 Robinson Solutions


Company

Skrill Ltd.

Headquarters

London, United Kingdom

Industry

Banking – financial services

Products and Services

Fast and secure online

payments for businesses

and individuals

Employees

750

Web Site

www.skrill.com

Partner

Jigsaw Cloud

www.jigsaw-cloud.com

Objectives

Eliminate paper-heavy HR processes

Reduce complexity caused by acquisitions and subsequent integration

Change the role of HR from a reactive clerical function to a proactive strategic business partner

Introduce the same core HR processes across 11 countries

Why SAP® SuccessFactors® solutions

Trusted for stable technology, market experience, and innovation

User-friendly solution, with minimal training and involvement of the IT department

Ability of solutions to grow with the business, from the startup phase to greater maturity

Steady stream of improvements and new functionality with quarterly software releases

Benefits

Standardized HR processes for all new joiners

Up-to-date information of benefit entitlements available to employees and managers

More-productive working environment with automated maintenance of work schedules

Increased employee engagement with a mobile app version

“Thanks to the SAP SuccessFactors Employee Central solution, HR has more time to develop programs that support the company’s growth. Also,

we chose a cloud solution to keep things simple for our IT department.”

Agata Henschel, Head of HR Program Management, Skrill Ltd.

SingleSolution for holiday and

absence management

Simple To use for all stakeholders

SmoothOnboarding for new joiners

Skrill: Ready for Further International Expansion

with SAP® SuccessFactors® Employee Central


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.skrill.com/

http://www.jigsaw-cloud.com/


Skrill: Ready for Further International Expansion

with SAP® SuccessFactors® Employee Central


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://sapvideo.edgesuite.net/mobile/2015/ext/skrill-successfactors-ec-ctv-mob.mp4

http://sapvideo.edgesuite.net/mobile/2015/ext/skrill-successfactors-ec-ctv-mob.mp4


Karle Infra: Creating a Performance-Driven

Culture with SAP® SuccessFactors® Solutions

Company

Karle Infra Pvt. Ltd.

Headquarters

Bangalore, India

Industry

Engineering, construction,

and operations


Residential and commercial

construction and real estate

Employees

160

Web Site

www.karleinfra.com

Partner

Wipro Ltd.

www.wipro.com

Objectives

Create a performance-based culture

Recognize and reward high-performing employees

Automate and simplify the performance appraisal process

Provide a great user experience (UX) for all employee levels

Integrate with future enterprise resource planning solutions


Cloud-based solution

Single database managing SAP® SuccessFactors® solutions

UX that is user-friendly

Resolution

Deployed the SAP SuccessFactors Performance & Goals solution

Worked with the Wipro team to deploy in under two months

Created a paperless performance management process

Future plans

Implement the SAP SuccessFactors Human Capital Analytics solution to allow for better reporting

Utilize more SAP SuccessFactors solutions, including the SAP SuccessFactors Employee Central and SAP SuccessFactors Recruiting Management solution

“SAP SuccessFactors solutions have given a strategic platform to Karle Infra employees to set performance standards, measure the

deliverables, and identify high performers for reward, recognition,

and succession.”

Mr. Debasis Panigrahi, Dy. General Manager – HR & OD, Karle Infra Pvt. Ltd.

FasterPerformance appraisals

CompleteEmployee performance

appraisal process

<2 monthsTo go live

20%Improvement in data

submission accuracy

60%Fewer calls during the

performance appraisal

process


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.karleinfra.com/

http://www.wipro.com/


Creative Probers: Establishing a Culture of Sharing

and Learning with SAP® SuccessFactors® Solutions

Company

Creative Probers Software

and Services India Pvt. Ltd.*

Headquarters

Bangalore, India

Industry

High tech


Systems integration

and consulting

Employees

55

Revenue

Rs 50 million

(US$763,000)

Web Site

www.creativeprobers.com

Objectives

Improve time and effort management

Support organizational growth

Increase process dependence

Create a terrific onboarding experience


Solutions with all of the functional features the company required

Resolution

Implemented the SAP® SuccessFactors® Performance & Goals solution, resulting in a more aligned and efficient workforce

Deployed the SAP SuccessFactors Employee Central solution, reducing the time and effort required to effectively capture the employee lifecycle

Developed monthly reviews to provide feedback and course correction, maintaining clarity throughout the year

Deployed the SAP Jam™ social software platform, creating a centralized document repository and implementing tracking and closing of assigned tasks to individuals or groups

Maintained, tracked, and closed public help desks through SAP Jam

Future plans

Roll out the SAP SuccessFactors Onboarding solution

Conduct the performance review and feedback cycle with the help of SAP SuccessFactors solutions

Use SAP Jam to create Outliers, a private group for the company's customers to collaborate with each other

"SAP SuccessFactors solutions helped us use cloud-based human capital management solutions to engage with our employees and customers. They

also provided us with all of the agility needed for our business execution.”

Raj Nandyala, Director Cloud Services, Creative Probers Software and Services India Pvt. Ltd.

70%Certification coverage

OnTargetHalf-year sales revenue

100%Adoption of SAP Jam

100%Adoption of

SAP SuccessFactors

Employee Central

*At the time of approval, Creative Probers

Software and Services India Pvt. Ltd. was

in the process of being acquired by InFact

Group. This piece may be updated in the

first quarter of 2016.


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.creativeprobers.com/


WorkForce Software: Continuing to Grow

with SAP® SuccessFactors® Solutions

Company

WorkForce Software

Headquarters

Livonia, Michigan

Industry

High tech


Workforce management

software

Employees

400

Web Site

www.workforcesoftware.com

Objectives

Keep up with a rapidly expanding customer base

Find top development and consulting talent

Maintain a reputation as one of the region’s top employers


Ability to leverage SAP® SuccessFactors® solutions in the cloud, including the SAP SuccessFactors Employee Central and SAP SuccessFactors Recruiting Management solutions

Enhancement of processes from recruiting through hiring and managing employees

Built-in integration between SAP SuccessFactors solutions and previously installed solutions

Benefits

Maintaining a 50% annual growth rate

Adding hundreds of new employees with ease

Allowing employees to complete talent management processes in a familiar cloud environment

Strengthening the strategic partnership with SAP and SuccessFactors

“SAP SuccessFactors solutions allow us to improve processes from recruiting all the way to hiring and managing the hundreds

of new employees we’ve brought into the organization.”

Kevin Choksi, CEO, WorkForce Software

GreaterAbility to sustain aggressive growth

FasterOnboarding of hundreds of new employees

EasierTalent management processes for employees


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.workforcesoftware.com/


WorkForce Software: Continuing to Grow



Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://sapvideo.edgesuite.net/mobile/2014/ext/workforce-ctv-mob.mp4

http://sapvideo.edgesuite.net/mobile/2014/ext/workforce-ctv-mob.mp4


IRB Brasil RE: Adopting the Cloud with SAP®

SuccessFactors® Solutions and SAP MaxAttention™

Company

IRB Brasil RE

Headquarters

Rio de Janeiro, Brazil

Industry

Insurance


Reinsurance products

Employees

370

Web Site

www.irbbrasilre.com

Partner

EPI-USE Systems

Limited

www.epiuse.com.br

Objectives

Strengthen and reinforce Brazilian companies wherever they do business

Manage international business growth and significant diversification of the business portfolio

Maintain an overview of business risk despite an increase in geographic breadth


SAP® solutions, which make up 99% of applications running IRB Brasil RE’s business

The SAP SuccessFactors® HCM Suite for cloud-based support of human capital management (HCM) processes

Excellent understanding of IRB Brasil RE’s needs acquired through workshops held by SAP MaxAttention™ services

Resolution

Gained a corporate social network with the SAP Jam™ social software platform

Implemented modules in continual quick-win increments throughout the project phases

Consistently employed up-to-date, top-quality tools and processes

Gained access to ready-to-run mobile apps

Used existing SAP Process Integration technology to integrate cloud-based and on-premise software

Benefits

Increased collaboration among employees through a safe corporate mobile tool

Reduced maintenance and development efforts with a cloud-based solution

SimplerAccess to employee information through desktop and mobile apps

BetterPerformance and goals management with top-quality tools and processes

ClearerView of business structure, performance metrics, and employee goals and achievements

"SAP MaxAttention was a key success factor for our project. Their ability to address the issues and incidents we faced in the last project weeks by reaching the right people to

solve them certainly helped us to go live with no postponements or critical open items.”

Alexander Inacio, Manager of SAP SuccessFactors Implementation Project, IRB Brasil RE


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.irbbrasilre.com/

http://www.epiuse.com.br/


Company

Productos Medix S.A. de C.V.

Headquarters

Mexico City

Industry

Life sciences –

pharmaceuticals


Pharmaceutical products for

obesity, metabolism disorders,

central nervous system

disorders, and

gastroenterology

Employees

800

Web Site

www.medix.com.mx

Partners

OptiSoft S.A. de C.V.

www.optisoft.com.mx

Bayco Consulting S.C.

www.baycoconsulting.com.mx

Objectives

Establish a consolidated platform for people management

Develop the talent needed to improve organizational engagement and cultural

transformation

Standardize and integrate processes on one platform

Implement traceability and product follow-up and achieve regulatory compliance

Why SAP

Best among the field of competitors offering enterprise resource planning (ERP) software

SAP® Business All-in-One for Life Sciences solution, specialized for pharmaceutical

manufacturers, which provides excellent support for pharmaceutical companies

Safest option for regulated industries, with support for quality standards such as the FDA

and the Federal Commission for the Protection Against Sanitary Risk (COFEPRIS)

Resolution

Moved 60 satellite software systems from previous ERP software to the SAP ERP

application with help from OptiSoft and Bayco Consulting – partners chosen for their

experience, capability, and references

Facilitated software administration and integrated HR, ERP, and payroll functions

Future plans

Integrate the SAP S/4HANA Finance solution

Enable a radio frequency framework

5%Increase in productivity

100%Achievement oftraceability requirements

100%Integration of informationon a single platform

14%Savings as a result of lower staff turnover

5%Improvement in employee performance

“SAP software enabled us to consolidate the company’s processes on a single platform. By combining processes, people, and technology, we now

have comprehensive business continuity, which gives us a competitive

advantage.”

Carlos Lopez Patan, Chief Executive Officer, Productos Medix S.A. de C.V.

Productos Medix: Standardizing Processes with SAP®

SuccessFactors® and SAP Business All-in-One Solutions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.medix.com.mx/

http://www.optisoft.com.mx/

http://www.baycoconsulting.com.mx/


Objectives

Automate and accelerate time-intensive tasks

Deliver data to decision makers more quickly

Minimize time spent on transactional tasks to focus more on strategic work,

such as refining the enterprise culture and improving employee relations

Simplify and standardize HR processes

Make data-driven improvements to business processes through analytics


Flexible solutions that meet specific needs

Professional implementation and support

Resolution

Selected SAP® SuccessFactors® Talent Management Suite, including core HR

solutions like the SAP SuccessFactors Performance & Goals, SAP SuccessFactors

Compensation, and SAP SuccessFactors Workforce Planning solutions to meet local

requirements while supporting HR best practices

Future plans

Explore more SAP SuccessFactors solutions such as the SAP SuccessFactors

Succession & Development, SAP SuccessFactors Learning, and SAP SuccessFactors

Recruiting solutions

Build an employee self-management platform to drive participation in enterprise

management

Integrate finance and customer relationship management systems with SAP

SuccessFactors Performance & Goals and SAP SuccessFactors Compensation

“SAP SuccessFactors Talent Management Suite had an immediate and significant impact

on our business operations. For the first time, our internal stakeholders can quickly

access reports, assess areas for improvement, and implement data-driven change to

maximize our company’s performance.”

Hong Bo, Vice Manager, Human Resources, DBSTAR Limited

40%Less time spent tracking

employee attendance and

computing wages

53%Faster completion of core

HR tasks

LowerAdministrative costs related

to labor management

ShorterAssessment cycles through

optimized processes

SignificantSavings in manpower and

equipment with cloud-based

solutions

Company

DBSTAR Limited

Headquarters

Beijing, China

Industry

Media


CDs and videos, digital

publications, games,

software, and other

digital products

Employees

230

Revenue

¥100 million

(US$16 million)

Web Site

www.chinadbstar.com.cn

Partner

China Talent Group (CTG)

http://en.ctghr.com

DBSTAR: Lowering Costs and Streamlining HR with

SAP® SuccessFactors® Talent Management Suite


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.chinadbstar.com.cn/

http://en.ctghr.com/


Creating Efficiency by Letting SAP® SuccessFactors®

Solutions Do the Math with Performance Management

Company

Harlequin Sales Corporation

Headquarters

Buffalo, New York

Industry

Media – publishing


Romance novels and

women’s fiction

Employees

200

Web Site

www.harlequin.com

Objectives

Automate the paper-based performance management system while remaining true to its processes

Build a system that allows for different processes for two types of employees (hourly and salaried)

Minimize on-site support and costs with a cloud-based system

Simplify HR processes


Only solution that can “do the math” that Harlequin was doing manually

Goal plans and performance forms customized for two employee types, with different features for each

Form sections that can be used in a unique fashion to repurpose them in calibration sessions

Resolution

Implemented SAP® SuccessFactors® solutions for performance management, goal management, employee profile, and calibration

Created a customized cloud solution that matched Harlequin’s unique and very successful performance culture

Benefits

Enabled performance management and calibration for two distinct sets of employees

Simplified HR processes

“SAP SuccessFactors software makes performance management significantly easier for everybody across the board and especially

for the HR team. I’m not taking home stacks of performance reviews

to read anymore.”

Marylou Domino, Director of Human Resources, Harlequin Sales Corporation

25%Improvement in efficiency for supervisors

40%Improvement in efficiency for HR

BetterAlignment of individual employee goals with company values and mission

ReducedPerformance-relatedsubjectivity


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.harlequin.com/


Company

Britehouse

Headquarters

Bryanston, South Africa

Industry

Professional services


Digital technologies –

cloud applications and

services

Employees

1,000

Web Site

www.britehouse.co.za

100%Automated performance management

30%Less time required to complete the performance cycle

80%Of goals captured in the solution

FairerPerformance and reward decisions

Objectives

Simplify HR policies and procedures

Reduce organizational complexity and build one corporate culture

Create a strong foundation for managing talent and planning succession

Turn HR from a backseat administrative function into a leading strategic partner


Highly social, interactive solution that empowers employees and managers to adjust

their goals throughout the year and drive their careers

Agile, scalable software platform that can handle future HR change

Resolution

Implemented software to support one fully automated performance management

process for the entire company based on the SAP® SuccessFactors® Performance &

Goals solution

Benefits

Highly focused performance discussions based on robust data

Simplified regulatory reporting and compliance thanks to transparent data

More time for value-adding tasks due to less time required for routine performance

management tasks

Creation of institutional memory of performance, eliminating the need to rely on

short-term memory

Important qualitative feedback on employee performance and potential, thanks to a

360-degree view of employees

“Everyone can attract superstarters to their company. But to keep them and

manage their development, you need robust HR software. SAP SuccessFactors

Performance & Goals gives us an additional layer of information to identify our

best people.”

Themba Chakela, General Manager, Group Organizational Effectiveness, Britehouse

Britehouse: Laying Solid Bedrock for Talent Management

with SAP® SuccessFactors® Performance & Goals


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.britehouse.co.za/


Britehouse: Laying Solid Bedrock for Talent Management



Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://sapvideo.edgesuite.net/vod/2016/britehouse-laying-solid-bedrock-for-talent-management-with-sap-successfactors-performance-&-goals.mp4

http://sapvideo.edgesuite.net/vod/2016/britehouse-laying-solid-bedrock-for-talent-management-with-sap-successfactors-performance-&-goals.mp4


Buongiorno: Building a Fully Mobile Office


Company

Buongiorno S.P.A.

Headquarters

Milan, Italy

Industry



Mobile payments, mobile apps

and games, acceleration for

tech startups

Employees

600

Web Site

www.buongiorno.com

Partner

Altevie Technologies

www.altevie.com

Objectives

Modernize and simplify talent processes and move them to one place in the cloud

Introduce an HR system that is less expensive and easier to maintain, minimizing the need for internal IT resources dedicated solely to SAP® software

Provide staff members with easy access to real-time information that is relevant to their role

Why SAP SuccessFactors® solutions

• Single, global view of workforce data with 360-degree information on employees

• Simple, user-friendly reporting tools

Resolution

• Fully automated performance management and employee data management with the SAP SuccessFactors® Compensation, SAP SuccessFactors Performance & Goals, and SAP SuccessFactors Employee Central solutions

Benefits

100% of employee data automatically directed through one system

Automated, real-time calculations of merit increases and bonuses

HR forms that are customizable to specific goal or employee groups

Less manual work and cross-checking

“Moving to SAP SuccessFactors solutions has enhanced the user experience across the population in 26 countries. We have a single, global view of our

staff. HR processes are now managed with a best-in-class solution."

Gilbert Ceppo, IT Manager, Buongiorno S.P.A.

6 monthsTo go live in 26 countries

360-degreeInformation on employees

40%Faster to execute the performance appraisal process

Better Use of HR budget


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.buongiorno.com/

http://www.altevie.com/


DDG: Filling Critical Positions 30% More Quickly


Company

Daya Dimensi Global (DDG)

Headquarters

Singapore

Industry


Solution and Services

Performance and talent

management systems and

consulting

Employees

70

Web Site

www.ddg.biz

Objectives

Implement a single HR system across Asia-Pacific operations to address the full range of HR and talent management requirements

Minimize infrastructure and management costs through a native cloud solution


Desire to establish expertise as a partner for SAP® SuccessFactors®

solutions by deploying them internally

Resolution

Deployed SAP SuccessFactors Talent Management Suite as the single source of record for HR information

Deployed the SAP SuccessFactors Employee Central solution

Enabled social collaboration using the SAP Jam™ social software platform in Australia, Singapore, Indonesia, Malaysia, and India to keep consultants ahead of the curve and in the know

Provided numerous self-service HR capabilities to empower personnel and drive accountability

Completed the implementation with an exclusively in-house team and went live in nine months

Future plans

Deploy the SAP SuccessFactors Onboarding solution

“Speed, mobility, and knowledge sharing are critical to our HR strategy and for our clients. Unlike previous systems, SAP SuccessFactors solutions are

easy to implement and easy for users to embrace. They have quickly become

a central pillar in our approach to personnel management.”

Peter Goldrick, Managing Director, Daya Dimensi Global

30%Faster hiring process for critical positions

MinimalIT infrastructure investment using cloud-based solutions

Real-timeAccess to information, resources, and tools 24x7 for a highly mobile team of consultants working across many countries

FasterEmployee training, thanks to consistent processes across the region


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.ddg.biz/


LIC: Gaining Visibility into Core HR Processes

with SAP® SuccessFactors® SolutionsCompanyLivestock Improvement Corporation (LIC)

HeadquartersHamilton, New Zealand

IndustryProfessional services –agriculture

Products and ServicesInformation, herd testing, artificial breeding, DNA analysis, advisory, and research

Employees750 permanent1,500 seasonal

RevenueNZ$211 million (US$165.95 million)

Web Sitewww.lic.co.nz

Top objectives

Eliminate redundant manual data entry and duplication of HR data

Standardize HR processes on one system of record

Expedite reporting on the workforce

Resolution

Purchased a suite of core SAP® SuccessFactors® HR solutions, including the SAP SuccessFactors Employee Profile, SAP SuccessFactors Performance & Goals, SAP SuccessFactors Succession & Development, and SAP SuccessFactors Compensation solutions

Worked remotely with SAP SuccessFactors software experts to go live quickly and easily

Gained greater visibility into performance, compensation, and succession processes

Key benefits

Improvement in efficiency by eliminating 67 hours of delay per year for managers in calibration activities

Cost and time savings by eliminating several days of pay calibration meetings per year

Empowerment of HR with access to critical data about employees and the HR talent process

Effective dashboards and reports for communicating with general managers, reducing the need for meetings

“One of our senior managers said our remuneration review process is 1,000 times better in our new system. I’ve been hearing lots of these

kinds of comments about SAP SuccessFactors solutions.”

Carmen Jacobsen, Learning and Development Manager, Livestock Improvement Corporation

1 employeeHeadcount saved by moving HR processes online

1,800 hoursTime saved each year

67 hoursDelay eliminated for managers annually by streamlining the remuneration process

$1,500 Savings on consulting fees

in the compensation matrix

process


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.lic.co.nz/


Company

Q_PERIOR AG

Headquarters

Munich, Germany

Industry



Business and IT consulting

Employees

440

Revenue

€97 million

Web Site

www.qperior.com

Objectives

Map all core processes from target agreements to compensation and promotion models in a single system

Replace labor-intensive Microsoft Word– and Excel–based processes

Reduce the flood of e-mails regarding performance management

Facilitate further growth


SAP® SuccessFactors® solutions, which are well integrated in the existing SAP software environment

Extremely flexible solutions that can be adapted to individual processes

Cloud applications, enabling fast rollouts

Minimum maintenance, saving time for the IT department

Continuous improvement through regular updates

Benefits

Far more efficient processes immediately after implementation

Full transparency of all employee pay situations

Time savings for the HR department and for managers of specialist departments

Even variable remuneration that is calculated automatically

High acceptance by all users

“We want to optimize support for our employees’ development ideas. By combining our trusted SAP software system and cloud-based SAP SuccessFactors solutions, we can

comprehensively foster development for each employee. That also benefits our clients.”

Henrich Götz, Head of Human Resources, Q_PERIOR AG

MotivatedEmployees

SatisfiedManagers

HappyClients

Q_PERIOR: Improving the Efficiency of HR

Processes with SAP® SuccessFactors® Solutions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.qperior.com/


Company

Robinson Solutions

Headquarters

Toronto, Canada

Industry



Facility services, maintenance,

production support, technical

services, and facilities

management for production

facilities

Employees

660

Web Site

www.robinsonsolutions.com

Partner

Avenue HR

www.avenuehr.com

ObjectivesDeploy a single HR information system of record for all human capital management (HCM) data across the organization


• Reputation and analyst support as a leader in the cloud space

• Capacity for systematic and phased deployments of different modules across the Canadian and United States organizations

• Proven implementation technology and ongoing support from Avenue HR

Resolution

• Selected Avenue HR and the SAP® SuccessFactors® Employee Central and SAP SuccessFactors Learning solutions over Workday based on attractive pricing, resourcing flexibility, and local presence

• Provided guidance on the best configuration and implementation of the applications in scope

• Migrated to a single cloud-based source for all HCM data

Expected benefits

• Ability to record and track absenteeism and allow employees to request time off via employee self-service tools and mobile devices

• Adherence to company time management policies and procedures throughout company sites and unions

• Self-registration for online courses and cloud-based content integration

• Training assignments that target groups based on job requirements

• Ability to track expired certifications

• Compliance with legislated safety and health training

• Ability to ensure all new hires complete “induction” courses

“SAP SuccessFactors Employee Central and SAP SuccessFactors Learning are

going to make HCM easier and more unified across our business and streamline

training for our employees. Working with Avenue HR was great. They will

continue to play a key role in future SAP SuccessFactors solution deployments.”

Brad Anderson, Director of Technology, Robinson Solutions

~5 monthsTotal implementation time

80%/20%Remote to on-site

deployments

600Employees at 10 sites using

SAP SuccessFactors

solutions

User-

friendlyInterface to accommodate

growth

FlexibleIntegration with Canadian

and United States payroll

and time-tracking systems

Robinson: Working with Avenue HR to Deploy SAP®

SuccessFactors® Solutions to Support Rapid Growth


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.robinsonsolutions.com/

http://www.avenuehr.com/


TranSystems: Attracting and Retaining Top

Talent with SAP® SuccessFactors® Solutions

Company

TranSystems Corporation

Headquarters

Kansas City, Missouri

Industry



Transportation, engineering,

and consulting services

Employees

1,000

Web Site

www.transystems.com

SAP® SuccessFactors®

Solutions

SAP SuccessFactors®

Compensation, SAP

SuccessFactors Performance

& Goals, SAP SuccessFactors

Recruiting Management,

SAP SuccessFactors

Recruiting Marketing, and SAP

SuccessFactors Succession &

Development solutions

Objectives

Attract, develop, and retain highly skilled talent in a fiercely competitive market with a finite candidate pool

Develop workforce and succession planning to replace an aging workforce and support growth

Improve operational efficiency by automating spreadsheet-based processes


Affordable, customizable, user-friendly solutions that integrate with existing tools and processes

Robust performance and goal management system that can capture and centralize key metrics and analytics

Trust established between internal staff and the SAP® SuccessFactors®

solution team

Product innovation with the flexibility to evolve as needs change

Benefits

Accelerated merit and compensation processes from months to just a few weeks

Significantly reduced the average cost per hire

Established one-to-five-year succession plans for all primary and midlevel managers, almost none of whom had previously identified successors

Saved thousands of dollars by greatly reducing the turnover rate for high performers

Improved allocation and cost-effectiveness of resources for recruiting and talent management using superior analytics

“SAP SuccessFactors software put the best data on talent we’ve ever had right at our fingertips. It streamlined succession planning and recruiting processes to

help us attract and retain talent and compete much more effectively.”

Shawn Richardson, Director of HR and Organizational Development and Training, TranSystems Corporation

UnifiedData analytics and recruiting

StreamlinedHR processes for recruiting, compensation, and talent management

ReducedAverage cost per hire and turnover for high performers


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.transystems.com/


TranSystems: Attracting and Retaining Top

Talent with SAP® SuccessFactors® Solutions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://sapvideo.edgesuite.net/mobile/2014/ext/transystems-2014-ctv-mob.mp4

http://sapvideo.edgesuite.net/mobile/2014/ext/transystems-2014-ctv-mob.mp4


Company

truesign

Headquarters

São Paulo, Brazil

Industry



Solution that enables

documents to be signed

digitally

Employees

15

Web Site

www.truesign.com.br

Partner

Intelligenza

www.intelligenzait.com

Objectives

Improve employee skills and productivity

Manage, engage, and nurture talent to develop the workforce and understand

customer feedback

Deploy an online collaboration tool to solve problems more efficiently when at the

customer site

Why SAP® SuccessFactors® solutions and Intelligenza

Best HR solutions on the market to meet truesign’s needs

HR and IT expertise to deploy and optimize the solutions at a small company like

truesign, allowing it to realize full investment value

Resolution

Deployed the employee profile from SAP® SuccessFactors® solutions, the SAP

SuccessFactors Performance & Goals and SAP SuccessFactors Compensation

solutions, and the SAP Jam™ social software platform

Benefits

Higher productivity through greater employee engagement with individual and

corporate goals

Autonomy of managers to distribute salary adjustments based on merit

Better understanding of the workforce and where to invest in training and

development

Employees now able to create groups, share documents, collaborate on discussions,

and reduce response time for project and service-desk problems related to their

customers

Employees informed about company events, news, investments, and other initiatives

2 weeksTo deploy, accelerating the

process, removing complexity,

and delivering value

70%Reduction in effort required

to execute performance

evaluations

3xFaster goal definition and

alignment execution

50%Less time for employees to

solve technical problems

through better collaboration

15%Increase in productivity on

services delivery

8%Increase in customer

satisfaction“SAP SuccessFactors solutions were the best tool on the market to meet our needs. And SAP partner Intelligenza had the expertise to

serve a small business like truesign.”

Ricardo Silva, Founder, truesign

truesign: Inspiring Employee Engagement and Increasing

Productivity with SAP® SuccessFactors® Solutions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.truesign.com.br/

http://www.intelligenzait.com/


Fostering a Stronger Sense of Community with the

SAP® SuccessFactors® Employee Central Solution

Organization

American Jewish Joint


Headquarters

New York City

Industry

Public sector


Social services and

humanitarian aid for

Jewish communities

in over 70 countries

Employees

1,000

Web Site

www.jdc.org

Partner

AKT Human Capital Solutions

www.akt.co.il

Objectives

Introduce a common HR technology platform and employee database for all employees

Find a balance between the need to comply with central policies and the desire to give local offices a voice

Attain a higher level of operational efficiency and effectiveness


Simple-to-run software that eases user adoption

Software that is ideally suited to the needs of a younger workforce that is highly mobile and connected

Compelling analytics and reporting functionality

Continuous improvement through regular updates

Benefits

Real-time information about employees at the click of a button

Enhanced collaboration and higher commitment among a globally dispersed workforce using a shared HR platform

HR decision making based on hard data instead of a gut feeling

“I view SAP SuccessFactors solutions more as a cultural tool than a technology tool. It pushes us to think differently – to seek simplicity in all our processes – and

has created a greater sense of community in the organization.”

Ryan Hass, Director of Leadership, Learning and Development, American Jewish Joint Distribution Committee

CommonHR standards for the entire workforce

SophisticatedAnalytics and reporting

SmarterHR decisions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.jdc.org/

http://akt.co.il/?lang=en


Fostering a Stronger Sense of Community with the

SAP® SuccessFactors® Employee Central Solution


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://sapvideo.edgesuite.net/mobile/2015/ext/american-jewish-joint-distribution-committee-jdc-successfactors-ctv-mob.mp4

http://sapvideo.edgesuite.net/mobile/2015/ext/american-jewish-joint-distribution-committee-jdc-successfactors-ctv-mob.mp4


Objectives

Establish measurable performance goals

Improve transparency and communication across the organization

Increase accountability through competency-based metrics and clearly defined expectations for each employee


Rapid deployment of the SAP® SuccessFactors® Align & Perform bundle

Simple talent management and clear communication organization-wide

Flexibility to sync solutions and change HR processes and structure to align with changing business requirements

Convenient access via mobile device to encourage employee engagement

Anytime, anywhere performance management, critical for frequent travelers

Real-time analysis of employee performance data

Benefits

Better employee understanding of the connection between the organizational mission and their individual goals

Objective and consistent overview and evaluation of employees using the SAP SuccessFactors Employee Profile solution

Relevant and timely processes for helping employees improve performance and increase their value to the organization using the SAP SuccessFactors Performance & Goals solution

Better communication between managers and employees to help everyone track progress toward goals

Ease of collaborations using the SAP Jam™ social software platform

KOFIC: Bringing Korea to Hollywood with

Help from SAP® SuccessFactors® Solutions

Organization

KOFIC

Headquarters

Busan, South Korea

Industry

Sports and entertainment


Filmmaking education and

training; movie distribution,

promotion, and production

consulting

Employees

100

Web Site

www.koreanfilm.or.kr

“At KOFIC we are building a high-performance organization using SAP SuccessFactors solutions. The platform is clear, simple, and

robust, helping us get the most out of each employee’s talent.”

Yang Kyu Shik, Team Manager, General Management Department, KOFIC

EfficiencyBetter communication across KOFIC

ProductivityEmployees with the talent to fund, educate, and train Korean filmmakers

SimplicityQuickly implement HR changes to stay aligned with business requirements


Construction,

and Operations


Services

Sports and

EntertainmentUtilitiesBanking Insurance Life

Sciences

Public

Sector

Travel and

Transportation

http://www.koreanfilm.or.kr/


Objectives

Build rather than buy talent to meet future business needs

Gain greater insight into the employee lifecycle to support talent management

Eliminate the need to duplicate data into numerous HR applications

Cut administrative workload


Ability to provide hosting in Canada (a legal requirement)

Greatest breadth of capabilities, covering the entire employee lifecycle

Resolution

Worked with IBM Global Business Services to implement the entire SAP®

SuccessFactors® HCM Suite

Consolidated disparate and disjointed HR applications into a single system

Introduced an end-to-end process for tracking employees from hire to retire

Benefits

Gained a unified overview of the workforce, helping HR staff to begin managing talent more effectively

Simplified and streamlined HR processes, boosting departmental efficiency

Slashed cycle time for selected HR processes – the compensation holdback process, for example, was cut from 3 weeks to 3 days

British Columbia Lottery Corporation: Upping the

Stakes with SAP® SuccessFactors® Solutions

Company

British Columbia Lottery

Corporation (BCLC)

Headquarters

Kamloops, Canada

Industry

Sports and entertainment


Gambling, lottery, casinos,

bingo, online gambling, sports

betting, and e-gaming

Employees

860

Revenue

CAD 2.9 billion

Web Site

www.bclc.com

Partner

IBM Global Business Services

www.ibm.com

“By enabling us to track an employee at every stage of their career at

BCLC and to follow their development, SAP SuccessFactors HCM Suite

gives us the tools to improve our succession rate.”

Wayne Porterfield, Director Talent Management, British Columbia Lottery

Corporation

100%Of employee lifecycle covered – from hire to retire (with the exception of benefits)

15HR applications consolidated to SAP SuccessFactors HCM Suite

1.5Hours to complete compen-sation reports, compared to 2 weeks in the past


Construction,

and Operations


Services

Sports and

EntertainmentUtilitiesBanking Insurance Life

Sciences

Public

Sector

Travel and

Transportation

http://www.bclc.com/

http://www.ibm.com/


99%Of employees have

completed career

conversations with

their managers

50%Faster performance

management cycle

SuperiorUser experience for

employees and HR

PreciseHR data for reporting

and planning

“SAP SuccessFactors solutions have given us substantial insight into the competencies and development of our employees while also helping us to

digitize processes and create a paperless company.”

Ingrid Maršič, Personnel and Organizational Services, Luka Koper d.d.

Company

Luka Koper d.d.

(Port of Koper)

Location

Koper, Slovenia

Industry

Travel and transportation


Logistical support, from

cargo handling to storage

services

Employees

852

Revenue

€26.6 million

Web Site

https://luka-kp.si/eng

Objectives

• Gain better insight into the work and performance of employees

• Acquire and retain the best people

• Make it possible to offer targeted training at a lower cost

• Improve employee motivation and stimulate regular dialogue between employees and

their line managers


• SAP® SuccessFactors® Performance & Goals solution, which offers the best functionality

on the market to meet the company's needs for targeted management and improved

employee performance

• World-class solution to simplify HR processes

• Integration of SAP SuccessFactors solutions and other SAP solutions

Resolution

• Automated and streamlined HR processes

• Performance data that can be used to track whether the company is meeting business

goals

• Ability for HR to continuously monitor employee satisfaction and the health of company

culture during a strategic transition

• Clear regulation of personnel hierarchy and organizational structure

Future plans

• Assess employee performance on core and role-based competencies, providing 360-

degree feedback

• Implement the SAP SuccessFactors Succession & Development solution to help manage

succession for key roles

• Provide more-customized development and education

Port of Koper: Competing on the Strength of People



Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

https://luka-kp.si/eng


Objectives

Attract, engage, and retain highly skilled talent following massive growth

Increase talent maturity and IT integration for more-agile HR that can respond flexibly to changes in strategy and shifts in operational planning


Comprehensive software evaluation process to examine technology, processes, and organizational impact that showed SAP® SuccessFactors® solutions satisfied requirements better than the competition

Resolution

Deployed the complete SAP SuccessFactors HCM Suite, including the SAP SuccessFactors Employee Central, SAP SuccessFactors Workforce Analytics, and SAP SuccessFactors Workforce Planning solutions, and SAP SuccessFactors Talent Management Suite

Aligned business priorities and HR by integrating processes

Increased lateral communication across HR, enhancing teamwork

Accelerated implementation using a blueprint to guide design decisions

Eased adoption with a change management strategy to orchestrate communications consistently for each program work stream

Future plans

Integrate SAP SuccessFactors solutions with solutions from ADP

Enhance internal expertise with the SAP SuccessFactors HCM Suite to help ensure clients have the best possible experience

AESO: Aligning HR and Business Strategy


Organization

Alberta Electric System

Operator (AESO)

Headquarters

Alberta, Canada

Industry

Utilities


Open access to Alberta's

interconnected power grid for

generation and distribution

companies and large industrial

consumers of electricity

Employees

425

Web Site

www.aeso.ca

Partner

HRIZONS LLC

www.hrizons.com “HRIZONS has been very adaptable, flexible, and responsive through

our SAP SuccessFactors solution configurations. We now have

integrated, holistic information about our talent and capabilities within

the organization as well as meaningful data and analytics that help us

make better business decisions.”

Lisa Nadeau, Chief Human Resources Officer, Independent System Operator, Alberta Electric System

Operator

50% reduction in attrition (from 18% in 2011 to 9% in 2014)

27% greater learning management saving

50% more new hires who retain employment past the probationary period

Greater ability to attract top talent through more-efficient,more-effective, and better-targeted recruiting

Higher productivity through greater employee engage-ment with individual and corporate goals

Greater agility in workforce planning to meet futuretalent needs

Stronger manager focus on strategic talent initiatives by automating administrative tasks

Faster time to productivity through proactive and personalized sourcing and development

UtilitiesIntroduction Engineering,

Construction,

and Operations


Services

Sports and

Entertainment

Banking Insurance Life

Sciences

Public

Sector

Travel and

Transportation

http://www.aeso.ca/

http://www.hrizons.com/


Metropolitan Utilities District: Saving 12,000 Hours

Annually Using SAP® SuccessFactors® Solutions

Company

Metropolitan Utilities District

Headquarters

Omaha, Nebraska

Industry

Utilities


Natural gas and drinking water

Employees

920

Revenue

US$423 million

Web Site

www.mudomaha.com

Objectives

Reduce operating expenses by implementing a simple, unified system

Operate more efficiently with real-time reporting

Improve customer satisfaction

Automate workflows and reduce paperwork


Ability to implement and integrate SAP® SuccessFactors® solutions and the SAP Fiori® user experience with the existing SAP ERP application, the SAP HCM Shared Service Framework rapid-deployment solution, and the SAP Customer Relationship Management application

Resolution

Establish pay-for-performance compensation tied to specific goals

Integrate new systems without interrupting active business

Benefits

Increased ability for HR employees to focus on strategic initiatives and business analysis rather than manual recruitment processes

Provided visibility into individual performance, guiding training in areas where improvement is needed and using areas of strength

Simplified and streamlined employee performance appraisals

“SAP SuccessFactors solutions have transformed our business from a paper-based system to a digital environment. At the end of

the day, that helps our customers.”

Raied Stanley, Vice President of Business Systems, Metropolitan Utilities District

1,200Applicants per job processed online

12,000Fewer hours of manual processing each year

LowerIT maintenance costs

One SAP system, down from five legacy systems

5 minutesTo process job applicants, down from 3 weeks


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

http://www.mudomaha.com/


Metropolitan Utilities District: Saving 12,000 Hours

Annually Using SAP® SuccessFactors® Solutions


Construction,

and Operations


Services

Sports and

Entertainment


Sciences

Public

Sector

Travel and

Transportation

Studio SAP | 40336 (16/06)

http://sapvideo.edgesuite.net/mobile/2015/ext/metropolitan-utilities-district-successfactors-ctv-mob.mp4

http://sapvideo.edgesuite.net/mobile/2015/ext/metropolitan-utilities-district-successfactors-ctv-mob.mp4

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