Looking Forward

Managing Change in the Workplace

Texas Juvenile Justice DepartmentJuvenile Justice Training Academywww.tjjd.texas.gov

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Ground Rules

Be FocusedBe PreparedBe PositiveBe ProductiveFollow along in your manuals

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1) They didn’t ask for it. 2) They didn’t see it coming.

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Myth #1 It is impossible to understand why people accept or resist change.

Myth #2 Bureaucracy can change.

Myth #3 What leaders say about change should never be confused with reality.

Myth #4Change will always be mismanaged.

Myth# 5Efficiency and effectiveness will decrease when changes are attempted.

Myth # 6People who implement change are seen as villains; those who resist are seen as heroes.

Myth #7Management is inherently insensitive to problems caused during the implementation of change.

Myth#8Staff are prone to resist any change that is good for business.

Change Quiz Mark True or False for Each

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Change is a Process

Change InventoryProactive ReactiveUnnecessary InevitableFlexible ThreatenedBarrier OpportunityUnsatisfied ComfortableBothered HopefulVisionary CrisisAmbiguous OrganizedSelf-assured Insecure

Circle the words that you connect with when you think about change.

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The 50/30/20 Rule simply states that in any change process 50% of the people will support the change with the necessary information. 30 % of the people will take a “wait and see” approach to change with the right information and 20% of the people will completely reject the change process no matter how much information they receive or how detailed the information is.

Results Driven ChangeDeveloping the Right Metrics

What gets measured gets done

If you do not measure results, how will you tell success from failure

If you cannot see successful change, you cannot reward it

If you cannot determine shortcomings, how can these be addressed

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Action Plan

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