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LONG BEACH TRANSITVIA VIDEOCONFERENCE, 12:00 PMTHURSDAY, SEPTEMBER 24, 2020

BOARD OF DIRECTORS MEETING

AGENDA

Colleen Bentley, ChairMichael Clemson, Vice ChairAdam Carrillo, Secretary/TreasurerJeffrey Price, Director

Sumire Gant, DirectorDavid H. Sutton, Director

Lea Eriksen, City Representative

Kenneth A. McDonald,President and Chief Executive Officer

BOARD MEETING VIA VIDEOCONFERENCE

PURSUANT TO EXECUTIVE ORDER N-29-20 ISSUED BY

GOVERNOR GAVIN NEWSOM

THE CIVIC CHAMBERS WILL BE CLOSED TO THE PUBLIC.

MEMBERS OF THE PUBLIC MAY LISTEN TO THE MEETING BY DIALING

(669) 900-9128 AND ENTERING THE FOLLOWING

MEETING ID: 954 0133 3847 (PASSWORD: 1963)

MEMBERS OF THE PUBLIC MAY ALSO JOIN THE VIDEO CONFERENCE VIA

THE FOLLOWING ZOOM MEETING LINK:

https://zoom.us/j/95401333847?pwd=ZTNGS2hYc21oTEZkajY4VkhlN3JuQT09

PERSONS WISHING TO ADDRESS THE BOARD MUST SUBMIT PUBLIC COMMENT VIA EMAIL

OR TELEPHONE NO LATER THAN 8 A.M.,

THURSDAY, SEPTEMBER 24, 2020.

Public comments on agenda items may be submitted by email to [email protected] or

telephone at 562.599.8554.

If calling, please leave a voicemail with your name (please state it clearly), your telephone

number for a return call, and the item number on which you would like to comment (or

specify “public comment”).

If emailing, please include your name, your telephone number for a return call, and the

item number on which you would like to comment (or specify “public comment”).

All public comment requests need to be submitted no later than 8 a.m., Thursday,

September 24, 2020.

More information on this process may be found at ridelbt.com/about-us.

Page 1 of 5



AGENDA

1. Call to Order. (Colleen Bentley)

2. Roll Call. (Ivette Dubois)

3. Employee Recognition. (Debra Johnson)

Employees of the Month for September 2020:

Ashley Ables, Transit Service Delivery and Planning

Adrian Escutia, Maintenance and Infrastructure

Kenisha Taylor, Staff

INFORMATION ITEM

4. Public Comment.

5. President and CEO Monthly Report. (Kenneth McDonald)

• Response and Actions to COVID-19

INFORMATION ITEM

NOTICE TO THE PUBLIC

All matters included on the Consent Calendar are considered routine by the LBT Board of

Directors and will be enacted by one motion. There will be no separate discussion of these

items unless a member of the Board of Directors or the public so requests, in which event the

matter shall be removed from the Consent Calendar and considered as a separate item.

CONSENT CALENDAR (6-7)

Recommendation to approve the minutes of the special meeting held on

August 4, 2020. 20-057TR6.

Suggested Action: Approve recommendation.

Page 2 of 5

http://longbeach.legistar.com/gateway.aspx?M=L&ID=231395



AGENDA

Recommendation to approve the minutes of the regular session meeting

held on August 27, 2020.20-058TR7.


REGULAR AGENDA

Monthly Financial Report. (Lisa Patton)

INFORMATION ITEM

20-059TR8.

Recommendation to authorize the President and CEO to enter into a

contract with Trapeze Software Group to upgrade TransitMaster software

for a total authorization amount not to exceed $172,913. (Patrick Pham)

20-060TR9.


Recommendation to authorize the President and CEO to execute a change

order with Trapeze Software Group for the expansion of the Mobile

Gateway Router Project Wireless Local Area Network to include additional

access points, networking equipment, implementation services and taxes

for a total authorization amount not to exceed $175,823. (Patrick Pham)

20-061TR10.


Recommendation to exercise a two-year option for Maintenance and

Infrastructure department uniform services with Mission Linen Supply for a

total authorization amount not to exceed $163,310. (Debra Johnson)

20-062TR11.


Page 3 of 5








AGENDA

Recommendation to authorize the President and CEO to exercise the third

and final one-year option for the leasing and servicing of tires with

Michelin for a total authorization amount not to exceed $686,911. (Debra

Johnson)

20-063TR12.


Recommendation to adopt a resolution authorizing the President and CEO

to file funding applications for Fiscal Year 2021 subsidies under the State

Transit Assistance program and Article IV of the Transportation

Development Act in the amount of $25,692,254. (Lisa Patton)

20-064TR13.



to file an application and execute a grant agreement with the Federal

Transit Administration for $16,653,927 under the Fixing America's Surface

Transportation Act. (Lisa Patton)

20-065TR14.



to:

1) Execute a Master Agreement with the California Department of

Transportation for federal-aid projects and to enable the transfer of funds

from the Federal Highway Administration to the Federal Transit

Administration; and

2) File an application and execute a grant agreement with the Federal

Transit Administration

(Lisa Patton)

20-066TR15.


Page 4 of 5







AGENDA

Recommendation to adopt a resolution:

1) Authorizing the President and CEO to submit a funding request to the

California Department of Transportation for Senate Bill 1 State of Good

Repair funds in order to obligate allocated funding for Long Beach

Transit's capital projects; and

2) Certifying that Long Beach Transit will comply with State of Good Repair

Recipient Certifications and Assurances, and authorize the President and

CEO to execute all required documents and any amendments with the

California Department of Transportation

(Debra Johnson)

20-067TR16.


Recommendation to authorize the President and CEO to establish a

consulting resources bench on an as-needed basis for Professional

Management Services for a term of five years. (Debra Johnson)

20-068TR17.


18. Board Requests.

Adjourn. The next regular meeting will be held on October 22, 2020.

(Colleen Bentley)19. 20-069TR


Note:

Long Beach Transit intends to provide reasonable accommodations with the Americans with

Disabilities Act of 1990. If special accommodation is desired, please call the Board Secretary's

Office 48 hours prior to the meeting at 562.599.8554.

Long Beach Transit is an entity which is separate and distinct from the City of Long Beach.

Page 5 of 5



LONG BEACH TRANSIT

VIA VIDEOCONFERENCE, 10:00 AM

TUESDAY, AUGUST 4, 2020


MINUTES





SPECIAL BOARD MEETING

VIA VIDEOCONFERENCE PURSUANT TO

EXECUTIVE ORDER N-29-20 ISSUED BY


ZOOM MEETING ID: 925 1926 5510

PASSWORD: 1963

Call to Order. (Colleen Bentley)1.

Chair Bentley called the meeting to order at noon.

Roll Call. (Ivette Dubois)2.

Jeffrey Price, David Sutton, Michael Clemson and Colleen

Bentley

Commissioners

Present:

Sumire Gant and Adam Carrillo Commissioners

Excused:

Page 1 of 3

VIA VIDEOCONFERENCE, 10:00 AMTUESDAY, AUGUST 4, 2020


MINUTES

LONG BEACH TRANSIT

3. 20-050TR Recommendation to authorize the President and CEO to enter into a

contract with Newmark Knight Frank for Property Management services

for the commercial office building located at 4801 Airport Plaza Drive.

The term of the contract is for three years at a cost of $772,725, with

two, one-year options at $273,181 for Option Year One and $281,387

for Option Year Two for a total authorization amount not to exceed

$1,327,293. (Debra Johnson)

Debra Johnson, Deputy CEO, presented the staff report.

Discussion ensued regarding LBT's commitment to ensure any

subcontracting opportunities would have an established Disadvantaged

Business Enterprise (DBE)/Small Business Enterprise (SBE) goal if there

is potential for that.

Discussion ensued regarding the custodial staff needed to maintain the

corporate administrative offices.

This TR-Agenda Item was approve recommendation.

4. 20-051TR Recommendation to authorize the President and CEO to expend up to

$7.0 million for owner and tenant improvements for the property located

at 4801 Airport Plaza Drive. (Kenneth McDonald)

Kenneth McDonald, President and CEO, presented the staff report.

Discussion ensued regarding property upgrades for LBT and its future

tenants.


Public Comment.5.

There were no public comments.

Page 2 of 3



VIA VIDEOCONFERENCE, 10:00 AMTUESDAY, AUGUST 4, 2020


MINUTES

LONG BEACH TRANSIT

20-052TR Adjourn. The next regular meeting will be held on August 27, 2020.

(Colleen Bentley)6.

Chair Bentley asked that Board Requests be added to all future regular

and special Board meeting agendas.


Note:


Disabilities Act of 1990. If special accommodation is desired, please call the Board

Secretary's Office 48 hours prior to the meeting at 562.599.8554.


Page 3 of 3

LONG BEACH TRANSIT

VIA VIDEOCONFERENCE, 12:00 PM

THURSDAY, AUGUST 27, 2020


MINUTES





BOARD MEETING VIA VIDEOCONFERENCE

PURSUANT TO EXECUTIVE ORDER N-29-20 ISSUED BY


ZOOM MEETING ID: 958 7942 8792

PASSWORD: 1963

REGULAR MEETING - NOON

Call to Order. (Colleen Bentley)1.

Chair Bentley called the meeting to order at 12:01 p.m.

Roll Call. (Ivette Dubois)2.

Jeffrey Price, Sumire Gant, David Sutton, Adam Carrillo, Michael

Clemson and Colleen Bentley

Commissioners

Present:

Employee Recognition. (Debra Johnson)

Employees of the Month for August 2020:

Patrick Mansy, Transit Service Delivery

Richard De Ocampo, Maintenance and Infrastructure

Jennifer Stites, Staff

INFORMATION ITEM

3.

Debra Johnson, Deputy CEO, presented the Employees of the Month for August 2020.

Page 1 of 5

VIA VIDEOCONFERENCE, 12:00 PMTHURSDAY, AUGUST 27, 2020


MINUTES

LONG BEACH TRANSIT

Public Comment.4.

There were no public comments.

NOTICE TO THE PUBLIC

All matters included on the Consent Calendar are considered routine by the LBT Board of

Directors and will be enacted by one motion. There will be no separate discussion of these

items unless a member of the Board of Directors or the public so requests, in which event

the matter shall be removed from the Consent Calendar and considered as a separate item.

CONSENT CALENDAR (5)

Passed the Consent Calendar

A motion was made by to approve Consent Calendar Items.

The motion carried by the following vote:

Yes: 6 - Jeffrey Price, Sumire Gant, David Sutton, Adam Carrillo,

Michael Clemson and Colleen Bentley

5. 20-053TR Recommendation to approve the minutes of the regular session meeting

held on July 23, 2020.

REGULAR CALENDAR

Page 2 of 5




MINUTES

LONG BEACH TRANSIT

6. 20-054TR Government Finance Officers Association Comprehensive Annual

Financial Report Award. (Kenneth McDonald)

INFORMATION ITEM

Kenneth McDonald, President and CEO, presented the staff report.

Chair Bentley and Secretary/Treasurer Carrillo congratulated LBT on

receiving the Government Finance Officers Association Comprehensive

Annual Financial Report Award for the 30th consecutive year.

Second Roll Call 12:01 p.m.

Jeffrey Price, Sumire Gant, David Sutton, Adam Carrillo and

Colleen Bentley

Commissioners

Present:

Michael Clemson Commissioners

Excused:

Page 3 of 5




MINUTES

LONG BEACH TRANSIT

7. 20-055TR Recommendation to adopt the Fiscal Year 2021 Operating Budget of

$104,380,301 and the Fiscal Year 2021 Capital Budget of $51,597,268.

(Kenneth McDonald)

CEO McDonald presented the staff report.

Director Gant suggested LBT further expand its Transit Ambassador

Program as there are 250 buses.

Discussion ensued regarding the discounted pass program that was

presented to the Board at the June 25, 2020 recommending authorizing

the President and CEO to initiate a discounted pass program to provide

customers' economic relief in conjunction with the Los Angeles County

Metropolitan Transportation Authority for no more than six months from the

date Long Beach Transit resumes normal service delivery practices.

Director Gant referred to the customer amenities budget and expressed

her concern for customers utilizing LBT's bus service when the weather is

hot. She asked that LBT expend those funds to improve bus stops by

adding shelter and seating.

CEO McDonald stated that LBT would be improving approximately 100 bus

stops throughout its service area in Fiscal Year 2021.

Director Sutton commended LBT on providing a great report presenting the

Fiscal Year 2021 Operating and Capital budgets.

Chair Bentley and Secretary/Treasurer Carrillo expressed their support in

expanding LBT's Transit Ambassador Program.

Chair Bentley asked if LBT would be resuming its water taxi service. CEO

McDonald stated that LBT is in discussion with Catalina Express, the third

party provider for the agency's water taxi service, regarding safely

resuming the agency's water taxi service if possible.


Yes: 5 - Jeffrey Price, Sumire Gant, David Sutton, Adam Carrillo and

Colleen Bentley

Excused: 1 - Michael Clemson

Page 4 of 5




MINUTES

LONG BEACH TRANSIT

Board Requests.8.

There were no Board requests.

Chair Bentley, Secretary/Treasurer Carrillo, Director Gant and City Representative Eriksen

congratulated Deputy CEO Johnson on her appointment to the Regional Transportation

District as General Manager/CEO.

20-056TR Adjourn. The next regular meeting will be held on September 24, 2020.

(Colleen Bentley)9.


Yes: 5 - Jeffrey Price, Sumire Gant, David Sutton, Adam Carrillo and

Colleen Bentley

Excused: 1 - Michael Clemson

Note:


Disabilities Act of 1990. If special accommodation is desired, please call the Board

Secretary's Office 48 hours prior to the meeting at 562.599.8554.


Page 5 of 5

LONG BEACH TRANSITSTATEMENT OF REVENUES AND EXPENSES

FOR PERIOD JULY 1, 2020 TO AUGUST 31, 2020Page 1 of 4

August August August Year to Date Year to Date Year to Date

2019 2020 Budget % FY 2020 FY 2021 Budget %

OPERATING REVENUEPassenger Fares $1,089,728 $1,873 $388,814 0 $2,065,008 $28,222 $388,814 7Dial A Lift Fares 5,354 1,778 2,130 83 11,148 3,484 4,260 82Aqua Service Fares 78,337 0 0 - 155,432 0 0 -Special Event Service Revenue 43,737 0 5,000 - 54,059 0 10,000 -Advertising Revenue 56,250 30,988 56,438 55 115,000 62,988 112,876 56

Interest & Miscellaneous 191,616 154,407 154,862 100 368,846 267,506 309,724 86

TOTAL OPERATING REVENUE $1,465,022 $189,046 $607,244 31 $2,769,493 $362,200 $825,674 44

SUBSIDY REVENUEFederal $250,000 $3,627,628 $3,627,628 100 $500,000 $3,877,628 $3,877,628 100State 2,138,620 1,643,224 1,645,382 100 4,277,241 3,286,449 3,290,764 100

County 3,580,760 3,097,337 3,097,335 100 7,161,520 6,194,672 6,194,670 100Local 0 6,107 10,049 61 289,448 72,591 76,533 95

TOTAL SUBSIDY REVENUE $5,969,380 $8,374,297 $8,380,394 100 $12,228,208 $13,431,340 $13,439,595 100

TOTAL REVENUE $7,434,402 $8,563,343 $8,987,638 95 $14,997,701 $13,793,540 $14,265,269 97

OPERATING EXPENSESOperations $4,391,505 $4,047,674 $4,166,641 97 $8,843,164 $8,405,494 $8,513,150 99Maintenance 1,568,936 1,576,599 1,710,108 92 3,103,812 3,125,622 3,393,490 92Administration 1,467,425 1,491,952 1,849,410 81 2,729,437 3,077,403 3,804,173 81

Fuel & Lubricants 389,826 214,411 272,021 79 775,476 411,321 660,528 62

TOTAL OPERATING EXPENSES $7,817,693 $7,330,637 $7,998,180 92 $15,451,889 $15,019,840 $16,371,341 92

NET INCOME (LOSS) BEFORE DEPR. ($383,291) $1,232,706 $989,458 ($454,188) ($1,226,300) ($2,106,072)

DEPRECIATION $1,368,015 $1,203,373 $1,203,470 100 $2,612,605 $2,242,522 $2,406,940 93

LONG BEACH TRANSITSCHEDULE OF EXPENSES


Total Year to

Operations Maintenance Admin Curr. Month Budget % Date Budget %

LABOR

Operators (Union) $2,128,604 $0 $0 $2,128,604 $2,073,006 103 $4,428,690 $4,259,639 104

Maintenance (Union) 0 504,370 0 504,370 480,172 105 977,982 964,208 101

Salaried 255,442 297,211 549,180 1,101,833 1,148,346 96 2,390,392 2,490,824 96

FRINGE BENEFITS

FICA 162,159 57,620 37,752 257,531 282,153 91 535,753 585,196 92

Pension 323,593 110,609 83,122 517,324 619,930 83 1,086,519 1,289,109 84

Health 464,034 136,192 83,766 683,993 744,382 92 1,410,762 1,488,763 95

Workers' Compensation 339,566 19,890 2,170 361,625 362,291 100 723,769 724,584 100

Uniform & Tool Allowance 10,643 7,844 667 19,154 23,878 80 38,492 47,756 81

Unemployment & Other Fringes 1,660 600 8,771 11,032 39,127 28 22,176 71,804 31

SERVICES

Advertising 0 0 48,142 48,142 63,375 76 70,069 95,300 74

Professional & Technical 0 13,166 151,313 164,479 289,648 57 279,858 539,509 52

Contract Maintenance 0 77,204 120,293 197,497 271,635 73 367,327 527,246 70

Security 260,487 13,603 0 274,090 293,584 93 555,271 571,888 97

Employment Physicals 0 0 9,326 9,326 11,459 81 15,671 22,918 68

Other 0 5,189 2,879 8,067 40,581 20 14,286 54,798 26

Current Month Year to Date

LONG BEACH TRANSITSCHEDULE OF EXPENSES


Total Current Month Year to Year to Date

Operations Maintenance Admin Curr. Month Budget % Date Budget %

MATERIALS & SUPPLIES

Fuel & Lubricants $0 $214,411 $0 $214,411 $272,021 79 $411,321 $660,528 62

Fleet Parts & Supplies 0 213,477 0 213,477 258,993 82 428,656 517,642 83

Other Materials & Supplies 0 53,110 9,822 62,932 50,473 125 110,783 100,446 110

UTILITIES 0 62,890 18,211 81,101 118,425 68 178,367 245,848 73

CASUALTY/LIABILITY COSTS 0 0 332,143 332,143 359,445 92 643,508 718,890 90

PURCHASED TRANS. SERVICE

Dial A Lift 67,093 0 0 67,093 67,861 99 136,904 136,106 101

Aqua Service 34,393 0 0 34,393 36,410 94 75,602 76,369 99

MISC. EXPENSES

Dues & Subscriptions 0 0 11,588 11,588 16,900 69 25,885 33,800 77

Training, Travel & Meetings 0 0 1,472 1,472 34,192 4 1,972 68,384 3

Schedules & Tickets 0 0 786 786 6,333 12 786 12,666 6

Safety & Misc. Items 0 3,624 13,500 17,124 5,839 293 58,971 11,678 505

Recruitment Advertising 0 0 6,065 6,065 22,917 26 28,525 45,834 62

Other 0 0 985 985 4,804 20 1,544 9,608 16

TOTAL OPERATING EXPENSES: $4,047,674 $1,791,011 $1,491,952 $7,330,637 $7,998,180 92 $15,019,840 $16,371,341 92

LONG BEACH TRANSITBALANCE SHEET

Page 4 of 4

Balance Balance Balance

at at at

08/31/20 07/31/20 08/31/19

ASSETS

Cash and Investments 71,212,402 71,683,646 78,133,679Receivables

Federal 3,408,380 0 45State 750 4,175,304 751County 2,860,040 3,876,582 2,721,642Local 21,441 1,414,100 94,823Miscellaneous 2,640,849 2,660,683 1,654,066

Materials & Supplies Inv. 2,462,575 2,545,246 2,177,754Net Capital Assets 91,947,332 83,191,345 89,291,802Other Assets 23,345,881 23,856,520 23,824,060

TOTAL ASSETS 197,899,651 193,403,426 197,898,622

LIABILITIES AND CAPITAL

Trade Payables 3,935,122 2,628,410 2,803,913Accrued Payroll Liabilities 5,620,213 5,267,515 5,324,597Net Pension Liability (GASB 68) 33,013,550 33,013,550 34,344,586Compensated Absence Liabilities 3,499,583 3,471,880 3,207,891Estimated Liabilities 56,787,504 57,095,137 51,986,570Deferred Credits 18,267,056 26,139,006 25,503,916

TOTAL LIABILITIES 121,123,028 127,615,499 123,171,472

Federal Capital Contributions 309,516,125 309,514,200 307,511,403State Capital Contributions 99,813,146 91,422,473 90,903,435Local Capital Contributions 99,582,895 97,016,130 92,472,449Accumulated Earnings (Losses) (432,135,543) (432,164,876) (416,160,138)

TOTAL CAPITAL 76,776,622 65,787,927 74,727,150

TOTAL LIABILITIES AND CAPITAL 197,899,651 193,403,426 197,898,622

On-Call Consultant

Scope of Work

INTRODUCTION:

Long Beach Transit (LBT) seeks to award a contracts to one or more consulting firms to provide

expertise and consulting resources on an as-needed basis for Management Consulting Services.

Consulting services may be sought by LBT in accordance with the Statement of Work (SOW) areas

numbered 1–10 below (Service Categories) for expertise in areas such as strategic planning,

performance management, business process optimization, customer experience, change

management, leadership development, and other areas.

For this reason, LBT seeks to create a pool of firms with expertise in a broad range of industry

sectors and areas of expertise. Firms may apply for consulting work in all or a select number of

these areas.

Service Categories:

1. Strategic Planning and Performance Management

2. Business Process Review, Technology Optimization and Organizational Alignment

3. Organizational Design and Alignment

4. Customer Experience and Data Analytics

5. Strategic Communications

6. Transportation Planning

7. Bicycle/Pedestrian/Scooter/ADA Planning and Safety Analysis

8. New Mobility and Emerging Transportation Technologies

9. Staff Development and Training

10. Leadership and Executive Coaching

EVALUATION CRITERIA:

Proposals shall be evaluated based on the following criteria in order of priority with weights

included below:

Criteria Weighting

Firm experience and qualifications 45

Quality of technical response to the SOW 25

Staff qualifications, availability, references 30

Total Points 100

On-Call Consultant

Scope of Work

SCOPE OVERVIEW:

Under the direction of LBT, Consultants may be called on to perform any combination of the tasks

listed below within each specified service area in which they are awarded a Task Order. For each

identified project, LBT will provide the general scope of work. Consistent with the proposal

submission and this solicitation, the successful proposer will develop and negotiate the specific

scope of work, budget, deliverables and schedule. These details shall be agreed upon in writing by

the successful proposer and LBT and will be memorialized by individual Task Orders for each

separate project.

Consultants will likely work with LBT staff as an integrated part of a team to advise LBT on

industry best practices; develop and implement tools and approaches to facilitate the review,

prioritization and selection of agency projects/activities that have the most Return On Investment

(ROI); lead LBT through the implementation steps required to improve business practices related

to people, process, budget, finance, and systems; and develop and implement strategies in these

areas. Given the breadth of activities critical to LBT’s mission, many different areas of a consulting

firm’s expertise may be utilized by LBT.

SCOPE SERVICE CATEGORIES:

1. Strategic Planning and Performance Management

The primary purpose of this activity is to work collaboratively with organization leadership

and staff to develop and implement strategic plans, projects, and performance measurement

systems that are aligned with the organizational mission, are grounded in best practice, and

are highly actionable. This includes, but is not limited to:

● Mission, Vision, Values development

● Strengths, Weaknesses, Opportunities, Threats (SWOT) Analysis

● Innovation and creative thinking

● Workshop facilitation

● Strategy and goals development

● Research and implementation of industry best practices and peer benchmarking

● Development and prioritization of effective performance metrics at multiple levels—

organizational, departmental, individual, project-based

● Development of scalable performance monitoring tools and systems at multiple levels

— organizational, departmental, individual, project-based

● Implementation support, including project management, general analytics, trend

analysis, predictive analytics, meeting cadence, training and coaching, evaluation and

assessment

● New program/initiatives implementation services with respect to new programs or

initiatives such as testing, quality assurance and executing business processes

On-Call Consultant

Scope of Work

● Development of an internal and external communication plan to support organizational

success

○ Plans will focus on the key concepts to all audiences, encourage participation in the

process, generate enthusiasm around an understandable organizational, departmental

and individual performance plan and reporting system

○ Communication plans will ensure that results are disseminated rapidly and

effectively—internally and externally

2. Business Process Review, Technology Optimization and Organizational Alignment

The primary purpose of this activity is to identify and optimize business processes, technology

and internal resources to: ensure alignment with the organizational mission and goals;

improve operational efficiency, safety, and customer satisfaction; reduce spending and/or

raise new sources of revenue. This task may include the following activities:

● Review of, documentation, categorization, and prioritization of current business

processes and governance structures, including through direct observation, review of

data and documentation, interviews, workshops, and other methods for gaining an

understanding of existing processes and performance levels

● Evaluation of process silos and opportunities to eliminate functional redundancies

● Identification of legacy systems to be replaced

● Seeking of innovative solutions and practices through best practice research and peer

benchmarking

● Conducting of workshops and interviews across a cross-functional group of stakeholders

to assess the current and desired business model, identify areas for improvement, solicit

requirements and share ideas

● Development of actionable recommendations that are scalable across departments

● Analysis of policy and procedural changes and/or new policies and procedures

● Identification of the best tools and technology solutions to support and enhance each

business process

● Development of solution architecture and technical business requirements

● Advisement on procurement strategy, including support in the development of requests

for proposal (RFP) for services/technology/products needed as a result of a

transformation project

● Establishment of effective service level agreements and performance targets

● Use of performance measurement to improve efficiency

● Development of implementation plans and methods, including milestones, timelines,

prioritization, and resource requirements for implementing change

● Presentation of the case for change at various levels of the organization

On-Call Consultant

Scope of Work

3. Organizational Design and Alignment

The primary purpose of this activity is to assist LBT in assessing its workforce, developing a

performance-based culture, and preparing the workforce to achieve success. The services may

include the following activities:

● Organizational assessment of structure, skills, abilities, strengths, weaknesses, and needs

of teams—across the entire organization or within specific departments or units

● Advisory services with respect to organization management, economic development,

value capture, mitigating risk, policy creation or solution design

● Identification and gap analysis of the knowledge, skills and abilities necessary for new

functional roles

● Assessment of organizational risk related to human resource management (turnover,

retirement, bench strength, diversity, etc.)

● Assessment of the readiness of the organization to move forward with a new process

and/or technology implementation

● Recommendation and implementation support of effective practices to engage

stakeholders, foster a sense of ownership, and build momentum, including but not

limited to focus groups, surveys, open houses, interviews, and other methods

● Development of succession plan and/or workforce transition plan that identifies the

strategies, trainings and/or other developmental support required to successfully support

the organization over the long term and/or transition to a new organization/function as a

result of a change initiative

● Review and recommendation of organizational/governance structures taking into

account labor and/or civil service requirements

● Review of existing salary structures and job descriptions and development of

recommendations based on benchmarking and research through multiple lenses (local,

regional, national, industry and non-industry peers, etc.)

● Development of work streams with specific milestones, timeframes and resource

requirements for accountable individuals (such as project team leader, department

supervisor, or division manager) for reaching each milestone

● Development and provision of coaching for mid to senior and executive-level

management

● Training/developmental services and resources required to implement change (e.g.,

train-the-trainer, coaching support, etc.)

● Development of effective employee performance management processes, including

performance evaluation redesign and support, performance-based compensation

programs, and other tools

● Supporting the implementation of organizational change and development of metrics to

measure progress

On-Call Consultant

Scope of Work

● Workforce development strategies for recruitment, retention and advancement of agency

workforce across functions

4. Customer Experience and Data Analytics

The primary purpose of this activity is to provide a valuable and comprehensive benchmark

of the impressions and satisfaction levels of LBT’s customers at that moment in time, as well

as actionable insights on how to improve the customer experience. This will include creating,

executing, analyzing, and presenting the results of a statistically valid random sampling of

Customer Satisfaction Surveys of LBT’s customers. The results of the survey will measure

the impressions of performance compared to LBT’s actual performance and will include

comparisons to other transit agencies’ results across the country. This may include, but is not

limited to:

● Surveys, focus groups, and other outreach to customers of Fixed-Route Bus, Light Rail,

Trolley, Commuter Rail or Paratransit modes of service

● Development of a tool based on the survey results comparing customers’ impressions of

LBT performance in high priority areas to actual operational performance in those exact

same elements of service—thereby informing LBT if a problem exists or if there is

merely a perception that a problem exists

● Performance Management Scorecard Creation/Workshops

● Frontline Employee Customer Service Training/Workshops

● Communication/marketing plans to enhance employee support for organizational

success

● Communication/marketing plans to address customer perceptions

● Business Process Training/Workshops if there is an opportunity for improvement (bus

cleanliness, on-time performance, call handling, etc.)

● Development of insights for advertising and targeted marketing campaigns

5. Strategic Communications

The primary purpose of this activity is to provide LBT with a firm to support strategic

communications, media relations, and public relations priorities. The selected Consultant(s)

will have the capacity to provide strategic counsel and direction, actively share and promote

LBT’s messages, and amplify LBT’s successes. This includes, but is not limited to:

● Communication of mission, vision and goals

○ Optimizing all communications channels in messaging, promotion and advertising

○ Identifying trends to shape messaging

○ Strengthening working relationships with media outlets

● Development of communications strategies to support program and initiatives

On-Call Consultant

Scope of Work

○ Providing strong media and public relations strategic insight and message

development to assist with proactive campaigns

○ Optimizing all communications channels in messaging, promotion and advertising

○ Identifying trends to shape messaging

○ Strengthening working relationships with media outlets

● Building engagement, trust, and advocacy through strategic communications

● Enhancing the credibility of the organization in its effectiveness to increase customer

satisfaction

● Increasing the level of positive impressions of the organization to mitigate potential

negative issue and detractors

● Crisis Communications Planning

○ Rapid response services

○ Brand reframing and satisfaction building

● Graphic Design Support

○ Design Services, collateral and copy development (including, but not limited to:

press releases, editorials, brochures, infographics)

○ Photography

6. Transportation Planning

The primary purpose of this task is to provide LBT with general transportation planning

services. This may include, but is not limited to:

● Transportation improvement planning, design and analysis

● Impact analysis on economic growth and development, social equity, land use and

environmental issues

● Highway Access Permitting and Management

● Freight transportation planning, design, forecasting and analysis

● Transportation management services

● Traffic, travel and/or transit demand forecasting, planning and feasibility analysis

● Traffic speed surveys

● Proof of concept development, design and feasibility analysis

● Alternatives development design and analysis

● Development of cost benefit analysis, project cost estimates, alternative cost models,

annual operating costs, and other financial analysis

● Corridor, Station, Circulation, Area and/or Transportation System Plan development and

analysis

● Policy review, analysis and development

● Short and long-range planning related to existing and potential future modes of transit

including both local service and high-capacity transit, utilizing a variety of vehicles and

On-Call Consultant

Scope of Work

systems including but not limited to: buses, rapid transit, light rail, streetcar, tram, as

well as park-and-ride facilities

● Initial network analysis, evaluation and recommendations

● Transportation planning research, including non-PII data collection and market research

● Transportation fees analysis, pricing structure recommendations, and strategic planning

● Preparation of graphic materials, modeling, maps and other visualization tools for public

meetings

● Facilitation and coordination of larger projects with regional and area-wide

transportation agencies

● Public involvement

● Other Transportation Planning services as requested

7. Bicycle/Pedestrian/Scooter/ADA Planning and Safety Analysis

The purpose of this task is to help LBT understand patterns and needs related to bicycle and

pedestrian mobility and develop solutions to optimize connections for customers. In addition,

this task includes analysis of ADA accessibility, scooter deployment and safety deployment

across all modes. This may include but is not limited to:

● Safety research, planning, analysis, evaluations and recommendations

● Accident/crash history reporting, mapping, analysis, and evaluation

● Speed surveys

● Impact assessments and analysis

● High-risk transportation trend analysis

● Pilot program safety studies, evaluation and action plans

● Volume processing and non-PII data collection

● Bicycle/Pedestrian/Scooter/ADA-specific planning and design guidelines

● Bicycle/Pedestrian/Scooter/ADA-specific traffic forecasting and analysis

● Policy review, analysis and development

● Development of safety plan recommendations and performance measures

● Conceptual designs and feasibility analysis

● Wayfinding signage design

● Preparation of graphic materials, modelling, maps and other visualization tools for

public meetings


● Other active transportation safety analysis services as requested

On-Call Consultant

Scope of Work

8. New Mobility and Emerging Transportation Technologies

The purpose of this task is to help LBT capitalize on rapidly emerging mobility trends, best

practices, and technologies in the transportation landscape. This may include, but is not

limited to:

● Mobility Service Providers research, strategic planning, and analysis

● Policy analysis and development

● Smart Mobility and Autonomous Vehicle (fleet and private) research, strategic planning,

and analysis

● Communication systems research, strategic planning, and analysis

● Intelligent Transportation Systems research, strategic planning, and analysis

● Non-PII data collection

● Data analytics (based on non-PII data) to forecast new and emerging transportation

technology trends

● Performance measure recommendations

● Pilot program safety studies, evaluation and action plans

● Research of new and emerging technologies and conducting of impact analyses on

current transportation systems, economic development, equity, land use and

environmental issues

● Development of plans for how new mobility and emerging technologies will be

implemented in coordination with existing legacy systems

● Preparation of graphic materials, modelling, maps and other visualization tools for

public meetings

● Conducting of focus groups and market research


● Other related New and Emerging Technologies services as requested

9. Staff Development and Training

The purpose of this task is to develop a program for customer service training and other

professional development services for all employees. This may include, but is not limited to:

● Curriculum development for varying training needs

● Interactive exercises for all participants

● Evaluation methods to assess the skill level of individual employees based upon the

level of proficiency exhibited in the training session

● Employee survey development and deployment

● Public focus groups and survey development around customer service training

● Customer service data analysis and reporting

● Train the trainer teaching sessions

On-Call Consultant

Scope of Work

● Staff recruiting

10. Leadership and Executive Coaching

The purpose of this task is to develop the principles of performance management and

executive leadership with mid-level to senior-level managers and executives. The Consultant

will implement a highly personalized curriculum designed to be progressive in nature, as well

as actionable, with takeaways and accountabilities. This may include, but is not limited to:

● Leadership assessments to develop individual profiles and understand the candidate’s

leadership style and methods

● Delivery of customized coaching curriculum for individual participant’s current

management aptitudes and level of leadership

● Facilitation of regular meetings with trained executive coaches including

accountabilities and takeaway activities

● Periodic evaluations to capture the participants’ progress over the course of the program

long beach transit€¦ · 09.09.2020 · for the commercial office building located at 4801...

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