logical progression technical troubleshooting guide

Logical Progression: Technical Troubleshooting Guide 1.0

Logical Progression

Technical Troubleshooting Guide


Contents Introduction ............................................................................................................................................................................................................................ 3

Recommended Web Browser .................................................................................................................................................................................................. 4

Refreshing the Web Page ........................................................................................................................................................................................................ 5

Clearing the Cache ................................................................................................................................................................................................................... 6

Resetting Internet Explorer Settings ........................................................................................................................................................................................ 9

Updating Adobe Flash ........................................................................................................................................................................................................... 12

Video Buffering & Playback ................................................................................................................................................................................................... 13

Having Problems Logging in? ................................................................................................................................................................................................. 14

Forgot Password .................................................................................................................................................................................................................... 14


Introduction This document goes through the various scenarios which students can encounter when trying to view Logical Progression classes online.


Recommended Web Browser The recommended web browser for viewing Logical Progression online classes is Microsoft’s Internet Explorer 9.0 or higher. If you do not have Internet

Explorer you can download the latest version here: http://windows.microsoft.com/en-GB/internet-explorer/download-ie

http://windows.microsoft.com/en-GB/internet-explorer/download-ie


Refreshing the Web Page If you are facing difficulties in logging into Logical Progression or viewing the video online, try refreshing your web page. To do this press the F5 key on your

keyboard or alternatively click on the icon next to the address bar to refresh/reload the web page

The following link will help you to force the browser to read the page again from the website server instead of from the browser's cache stored on your

computer. Storing a cache on your computer will allow faster browsing of pages you have already visited, but may not deliver the most current version of

the web page from the server. Sometimes if a glitch has been fixed, you can continue to see the bug because you are viewing a cached version of the page,

so force refreshing will allow you to see the fix.

For other Internet Browsers click here

Sometimes you may need to refresh the page a few times however if this does not work, please go to the next section

http://www.wikihow.com/Force-Refresh-in-Your-Internet-Browser


Clearing the Cache In order to speed up web browsing, all browsers download web pages you surf and store them on your computer in an area called the cache. When you

visit the same website for a second time the browser speeds up the display time by loading the pages locally from the cache instead of downloading

everything all over again. This can sometimes result in older versions of the website you are visiting being displayed.

Over time your browser may begin to slow down as a result. Clearing your cache can significantly improve the speed and performance of your browser and

websites which require login access

Step 1: Open Internet Explorer

on your computer

Step 2: Click on the Tools icon

in the far right hand side

of the window. This results in

Tools menu window opening.

Select the Internet Options sub

menu


Step 3: Select the General tab

Step 4: Click on the Delete button


Step 5: Select all the tick box options listed and click on the

Delete button

This will clear your browsers cache. If the problem persists

please continue to the next section


Step by step guides for clearing cache on other Browsers:

Chrome

Firefox

Internet Explorer (Other versions)

Safari

For Mobile Devices Click Here

Resetting Internet Explorer Settings If none of the previous methods listed resolve the browsing problems you are facing, you can reset Internet Explorer to its default settings

Step 1: Open Internet Explorer

on your computer

Step 2: Click on the Tools icon

in the far right hand side

of the window. This results in

Tools menu window opening.

Select the Internet Options sub

menu

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

http://support.mozilla.org/en-US/kb/how-clear-firefox-cache#os=win7&browser=fx17

http://windows.microsoft.com/en-US/windows-vista/Delete-temporary-Internet-files

http://support.apple.com/kb/PH11911

http://www.wikihow.com/Clear-Your-Browser's-Cache


Step 3: Select the Advanced tab

Step 4: Click on the Reset button


Step 5: Check the Delete Personal Settings box

Step 6: Click on the Reset button

Step 7: Close all open Internet Explorer windows

and reopen them and test the issue

Note: The reset Internet Explorer option might

also reset parental control settings. Please

reapply any settings you had previously to

parental controls after conducting the reset

operation


Updating Adobe Flash

Adobe Flash (formerly Macromedia Flash) is a multimedia platform used to add animation, video, and interactivity to web pages generally accessed through

a web browser. Flash is frequently used for advertisements, games and flash animations for broadcast. Flash manipulates vector and raster graphics to

provide animation of text, drawings, and still images. It supports bidirectional streaming of audio and video on sites like YouTube etc.

Update your Adobe Flash installation click here (if you're using Google Chrome, this happens automatically.)

http://get.adobe.com/flashplayer/


Buffering & Playback Problems

For a more reliable viewing experience, we recommend a minimum downstream connection speed of at least 2 Mb/s to view LP classes.

You can test your connection speed here we recommend testing several times as bandwidth can fluctuate.

If you are experiencing persistent buffering or playback issues, please try the following steps:

1: Refresh your browser window (Ctrl+R in Microsoft Windows or Command+R in Mac OS.)

2: Lower your video resolution by clicking the gear icon along the bottom of the player.

3: Quit other unnecessary applications running on your computer. Avoid using multiple tabs in your browser.

4: If you're using wireless internet (WiFi), connect directly to your modem or router via an Ethernet cable.

5: Quit your browser application entirely (Ctrl+Q in Microsoft Windows or Command+Q in Mac OS) and restart it.

If you continue to experience buffering after following the above steps, please try the following:

1: Clear your browser's Cache and any stored cookies, then try again.

2: Upgrade to the latest version of your web browser.

3: Use a different browser.

4: Update your Adobe Flash installation (if you're using Google Chrome, this happens automatically.)

If, after completing the above steps, you still can't see the stream, please try disabling hardware acceleration in your browser's Flash player.

1: Right-click on the on the video you're having issues with

2: Click Settings

4: Click the left-most tab

5: Uncheck the 'Enable hardware acceleration' checkbox to disable hardware acceleration.

6: Refresh the page

http://www.speedtest.net/


Having Problems Logging In?

If you're having difficulties logging in, please clear your browser cookies and try to login again.

Step by step guide for clearing cookies Click here

Forgot your Password?

If you have forgotten your LP Portal password you can reset by clicking here or alternatively you can inbox us with your details on our Face Book page.

Please do not hesitate to contact us if you are experiencing any other problems.

http://www.wikihow.com/Clear-Your-Browser's-Cookies

http://www.propheticguidance.co.uk/live/login/?action=lostpassword

http://www.facebook.com/propheticguidancepage

mailto:[email protected]

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