User ID and Password are the same.xxxxx represents your Café number. Add leading zeros to make 5 digits.

Example: Café #1046 = cafe01046

cafexxxxx

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Dashboard To Do List:Check this list daily and take action by clicking

on the links in blue.

Place a request for service.Request Service

• Place all service requests in Service Channel, do not call a vendor rather than use the system.• Review the equipment’s service history prior to requesting service. The system alerts you if the equipment has been repaired in the past three months. • Choose the appropriate Priority based on the severity of the problem.

Check progress of an open call.View Open Tickets > Sort By: your preference > Use the color coding to identify status

• Hover over the Tracking Number for details about the request • Click on the date in the Notes column to read the notes (or add a note) regarding the request. • Notes can be left by the vendor, the Café and LSC Facilities.

Approve the work.Leave Feedback > Select a Resolution > Leave any feedback for the vendor or technician

• If Unsatisfactory is selected, LSC Facilities is automatically notified and intervenes. • There is no invoice until there is Satisfactory resolution.

Approve the invoice.Approve Invoices > Click the invoice number > review the invoice > (optional) > > > Approve or Reject from the Action drop down >

• Invoices needing approval show in pink. • Proposal # is for work >$500 which requires LSC approval.

Add a note to a call. (The equivalent of making a phone call or emailing)View Open Tickets > Click the date in the Notes column for the appropriate issue >

• Email the vendor with any question or issue you may have. A recipient must be chosen or an email will not be sent (control-click to select more than one recipient) • A valuable tool to keep all parties up to date.

Print a copy of an invoice.Invoice History > (select your preference) > Hover over the > Click the link in the bubble.

See the status of all requests.

View Work History > (sort by your preferences) • Refer to the color coding system.

Take Action on the Dashboard To Do List 3 Review Open Requested Repairs and check notes. Add a note if necessary to communicate with the Vendor or LSC.

3 Review Tickets Scheduled for Today. 3 Review Tickets Completed Yesterday to keep up-to-date on situations. 3 Open Tickets Waiting for Your Feedback. Select the button describing the quality of the work. Leave detailed feedback when necessary.

3 Open Invoices Waiting for Approval. Click the approval. Invoice is automatically sent to Accounts Payable.