LifecycLe & ManageMent SoLutionS

1 . 8 0 0 . i n S i g H t t i n S i g H t. c o M

InsIghtManaged server hIghlIghts

• 24x7 monitoring of hardware, Windows/Linux/Unix OS and applications

• SLA-based fault management

• VMware monitoring and support

• Vendor management (RMAs)

• PCI certified and SAS 70 Type II compliant NOC

• Monitor (only) or monitor + fault management support (Windows servers only) options

• Monthly reports

• Engineering analysis and recommendations

• Review and analysis of key performance statistics

• Trending and capacity planning • Uptime/availability

• High-touch service delivery • Assigned service delivery

manager and engineers • 100% U.S.-based engineering

team • Remote and onsite engineering

solution OverviewIn today’s fast paced world, your business faces new challenges every day. A shrinking workforce consequently leads to more work with less support, making it difficult to keep up managing your environment. Finding ways to minimize your expenses and maximize resources is becoming increasingly difficult. Boasting a portfolio of viable solutions, InsightManaged Server uses the best people, processes and tools to provide 24x7 proactive management of your servers. This gives you added flexibility and one service provider to monitor and support part or all of your infrastructure – including service desk, network, security, and IP telephony services.

Insight’s committed team of 100% U.S.-based expert engineers can help you with a wide array of projects, assessments, strategy/roadmap development and management solutions. Now you can better use your time and resources to focus on long-term business goals, and not the day-to-day operations of your servers. Insight can remotely monitor and perform administrative duties for many of your back-end systems such as AD, DNS, DHCP, anti-virus, backup software and more, plus provide you onsite technical expertise for break/fix, patching and remote level 1-3 support.

Let Insight handle the problem solving and troubleshooting for you, including implementing new, advanced technologies (virtualization), patch management, synthetic transactions and daily, weekly and monthly administration. Proactive monitoring of your servers and applications provides better visibility and reporting, and means less downtime for you.

BenefitsBy partnering with Insight, we become an extension of your team, allowing you the freedom to focus on your core business. We offer a broad array of flexible solutions to help you operate better and work smarter. Insight Management Services provides a comprehenisve solution that includes routers/switches, wireless, IP telephony, security, servers, service desk, telecom expense management and mobility management.

Choose the server solutions option that works best for your business: monitoring and reporting only, which augments your existing team; or full support, which allows your current team to focus on core business, key projects, etc. InsightManaged Server solutions also keep your servers patched, an ongoing maintenance issue and common compliancy and vulnerability problem you’ll no longer need to keep up with. In order to ensure our clients’ needs are being met, Insight also guarantees our service levels, with each of our services backed by financial penalties if we don’t meet them.

InsightManagedSM Server

1 . 8 0 0 . i n S i g H t t i n S i g H t. c o M1 . 8 0 0 . i n S i g H t t i n S i g H t. c o M

InsightManaged server services at-a-glanceHelping you to simplify and streamline your server requirements, InsightManaged Server offers flexible solutions with a variety of services:

additional InsightManaged solutions and resources Include:

learn more by contacting an Insight sales representative at 1.800.InsIght or by visiting: www.insight.com/networkoperations.

• Server, Virtualization, Storage, and Data Center Strategy, Assessments and Implementation

• Unix/Intel Integration • Optimization

• Green IT• Software and Licensing • PC and Server Imaging• G.R.A.D.E Certified Asset Disposal• Warehouse/Integration

InsightManaged Watch (Monitor

and Notify Service)

InsightManaged server

advanced Proactive Monitoring – hW, Os, apps, vMware

3 3

Performance Monitoring and reporting 3 3

Url Monitoring & synthetic transactions 3 3

Onsite support (if needed) 3 3

access to an expert engineering team 3 3

Fault Management – hW, Os, vMware 3

system Patching 3

scheduled system Maintenance 3

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2010, Insight Direct USA, Inc. All rights reserved. Updated 9.10. 10-10711

aBOUt InsIght

Insight is a technology solutions provider serving global and local clients in 190 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide.

Fast Facts• Cisco Gold Certified Partner• HP Platinum Partner• IBM Premier Business Partner• Lenovo Premier Business Partner• Microsoft Gold Certified Partner• Symantec Platinum Corporate Partner• Lifecycle Management Services

• ISO 9001:2008 Integration Labs• 2,500+ technical certifications• IT Management Services with 24x7

Network Operations Center • 432,000 square foot Distribution Center • Quick product provisioning with on-hand

and virtual inventories