lkin 17: towards smarter digital transformation - harsha vardhan
TRANSCRIPT
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Towards Smarter Digital TransformationLean Kanban is definitely one of the ways …
Harsha Vardhan
IT Director
Optum Global Solutions
The contents in this presentation is prepared by Harsha Vardhan in his personal capacity and to the best of his knowledge. No liability whatsoever for the
accuracy and completeness of the above information is howsoever assumed. The opinions/ contents expressed/ provided in this article are the author's own
and do not reflect the views of the Optum Global Solutions (India) Private Limited (“company”). Neither company nor the author shall not be held liable for any
improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information.”
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Adoption of digital technologies drives both efficiency
and growth imperatives
Digital adoption refers to the converged use of emerging technology themes to drive
efficiency across back office and core mid office business processes , and enhance
competitive advantage by impacting market facing front office processes .
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Broken promises : The easiest way to destroy customer
experience
Great Product
Great People
Broken Promises
Very Unhappy Customer
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Using Digital Data to Create Business Value
It is estimated that by 2020, there could be four times more digital data than all the grains of sand on earth
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Evolving Trends of customer centricity
Who Am I ?
Customer centricity
What do I get ?
Rewarding Experience
What do I do ?
Product/Services
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Customer centricity is evolving… and digital transformation is
making it smarter
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Digital Transformation is new normal !!!
Different problems warrant different solutions - There is no one size fits all approach and the actions you take depend on which domain (repeated outcome, multiple solutions, Evolving situations etc. ) you are in
Digital development as suggested is traditional method really fits the bill for traditional way of software development cycle. It can be time boxed and repeated.
But as we move towards transformational journey, it’s no more cause -> effects or outcome based stories/ business cases. It requires narratives based user requirements , co-ideation and co-creation.
Product Management Vs Product Development
How to really adapt…...Time box or continuous flow of value addition ?
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Kanban in action
The secret of driving faster is NOT an
accelerator paddle but a good break paddle
and a pleasant driver.
Be a pleasant driver - Enjoy the
beauty of path being traversed
(cultural aspect) with an aim on
destination ! Vs Cruise control
mode
Let’s release cadence is driven by
business value and Pull system Vs
forced time box.
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LEAN Kanban is definitely one of the ways … to make
Digital Smarter
1. Visualize Workflow ( What do I do ?)
2. Limit Work-in-Progress ( What do I do ? + Who Am I ?)
3. Measure and Manage Flow ( What do I do ? + Who Am I ?)
4. Make Process Policies Explicit ( Who Am I ?)
5. Use Models to Recognize Improvement Opportunities ( What I get ?)
