LithuanianE-Government

Assessment

LithuanianE-Government

Assessment

December 2000

AgendaAgenda

E-Government Strategies

What have we done in Lithuania

Assessment Action Plan

E-GovernmentStrategies

E-GovernmentStrategies

Key ObjectivesKey Objectives

The E-Government Project will enable services to be comparable with the best services available from the private sector in terms of quality,accuracy, timeliness and user-friendliness

Government administration should provide the best possible service for citizens and companies

Simpler, faster and more flexible processes and flows

IT in Traditional GovernmentIT in Traditional Government

To support the government by providing high quality, information services

IT in E-GovernmentIT in E-Government

To conduct and support the government by providing high quality, competitive and targeted Information Services

Government

“Going E”

The E-Model Extends Government

Citizens /Commercial

Suppliers

UK E-Government TargetsElectronic Service Delivery

UK E-Government TargetsElectronic Service Delivery

By 2002 the government intends as a minimum that citizens will be able to:

Apply for training loans, student support and use the National Grid for LearningLook for work and be matched to jobsGet health information and adviceGet information about benefitsFill in and send tax returnsBook driving tests

And businesses will be able to:

File returns at Companies HouseComplete VAT registration forms and make VAT returnsApply for regional support grantsReceive payments from government for the supply of goods and services.

Country ESD Target Measurement

AustraliaAll appropriate Federal Government servicescapable of being delivered electronically via theInternet by 2001

ANAO report on progress(Nov 1999). OGO sixmonthly monitoringprogramme commencingJune 2000.

CanadaAll key government services fully on-line by2004

FinlandA significant proportion of forms & requestscan be dealt with electronically by 2001

FranceAll administrations to provide public access togovernment services and documents by theend of 2000

Germany No high level targets *

IrelandAll but most complex of integrated services byend of 2001

Reported on annually

Italy No high level targets

Japan

All applications, registrations, and otheradministrative procedures between the peopleand the government will be available on-lineusing the Internet or other means by fiscal year2003

TheNetherlands

25% of public services delivered electronicallyby 2002

ICT benchmark indevelopment

SingaporeWhere feasible all counter services availableelectronically by 2001

Sweden No high level targets *

UK100% of government services carried outelectronically by 2005

Quantitative 6 monthlyprogress report

USAProvide public access to government servicesand documents by 2003. Provide public with anoption to submit forms electronically

Government StrengthsGovernment Strengths

Demand(Consultation with citizens and businesses)

Supply(Electronic Government services)

‘Front office’

Change(Commitment & drivers of change)

Capability(Enabling Government infrastructure)

‘Back office’

SingaporeUKUSA

AustraliaUK

AustraliaCanadaFranceUSA

FinlandNetherlandsSingaporeSweden

Stages of DevelopmentStages of Development

E-Government: A phased approach...

Information Initiation Interaction Integration

Multi-Jurisdictional

Inter-Departmental

Intra-departmental

SingleBusiness Line

CHANNELREFINEMENT

SERVICETRANSFORMATION

CONVERGENCE

TIER ONEOn-LinePresence

TIER TWOFully-Enabled

ESD

TIER THREESeamless Government

Stages of DevelopmentStages of Development

Stage 1

Stage 2

Stage 3

Stage 4Agencies receiving authenticated informationshare data with other agencies with approval ofindividual clients (where appropriate)

The ability to undertake database queries andcomplete forms on-line

Agency interaction with clients, includingclient entry of confidential data

Website presence, which provides generalinformation and on-line forms

What have we done in Lithuania

What have we done in Lithuania

E-Government AssessmentE-Government Assessment

The assessment was conducted between

July and September 2000 and covered over thirty ministries and departments, state companies, twelve selected municipalities and the counties

Assessment TopicsAssessment Topics

IT Infrastructure Integration Security Projects Organisation

Assessment ToolsAssessment Tools

IT Infrastructure / Information FlowsIT Infrastructure / Information Flows

IT InfrastructureIT Infrastructure

Information flowsInformation flows

Information flowsInformation flows

FindingsFindings

No strategic plan to build the governmental infrastructure

Insufficient standardisation Build up is according to departmental standards

and not according to a governmental model High level of investment necessary Lack of available funding Insufficient access to key skills

IntegrationIntegration

ApproachApproach

Information flows were analysed based on the following criteria:

– Timeliness and Accuracy

– Importance

– Suitability

– Required Level of Integration

FindingsFindings

No strategic plan to build the governmental Infrastructure

Insufficient standardisation Build up is according to departmental standards

and not according to a governmental model High level of investment necessary Lack of available funding Insufficient access to key skills

Integration ProcessIntegration Process Logical structure of registries

Registry of population Personal ID Address Data

Registry of enterprises (institutions) Reg. Number Personal ID Data

Owners of personal companies

Transport equipment registry Personal ID Number Data

Cars owners One registry for all transport equipment (cars, tractors , …)

Farmers registry Personal ID Data

Registry of plots Reg. Number Personal ID Data

Owners of plots

Registry of food importers Reg. Number Data

Registry of foreign and joint venture companies Reg. Number Data Registry of buildings Reg. Number Data

Relation with geographical system

Relation with geographical system

Registry of patents holders Personal ID Data Number

Also permissions to work with precious stones and noble metals

Another registries connected through foreign keys (personal ID, reg. Number, or so on

SecuritySecurity

Assessment ApproachAssessment Approach

Security Assessment Questionnaire Compliance against the de facto Security

Management Standard (BS7799) Interviews Business Impact Analysis

SECURITY IS CRITICAL FOR E-GOVERNMENT

E-Government DriversE-Government Drivers

Electronic services must be conducted SAFELY Citizens need to TRUST E-Government services

020406080

100

Security Policy &Organisation

Security Awareness

User Administration

Access Control

Physical Security

Asset Valuation

Security Assessment

Business Continuity

Audit

Application Landscape

Series1 Series2

Security Assessment ExampleSecurity Assessment Example

Agency SP&O SW UA AC PS AVBaseline B C B B B CTax Inspection D D C C D ECustoms Department E E D C C EMinistry of Economy D D D D D CMinistry of Finance D C B D C BMinistry of Justice (Central Mortgage Office) B C B C B DState Land Cadastre B C A C C BMinistry of Environment (Territory) E E E E E EPost of Lithuania (Public Enterprise) E E B D C DLithuanian Department of Statistics B C B C C BMinistry of Transport & Communications E E D D E EMinistry of Foreign Affairs E E D D E EMinistry of Internal Affairs E E A C B EState Social Insurance Fund (SoDra) B D C D C CState Patient Fund C D B D D BBorder Police D D B D C DLaw Information Centre B B B B D C

Assessment Score CardAssessment Score Card

FindingsFindings

Poor security across the government agencies Lack of resources and limited experience No government security standards No assignment of responsibility for security No central advisory and accreditation agency

ProjectsProjects

Projects Assessment ApproachProjects Assessment Approach Overview of projects per department

Critical review of projects based on:– their importance for the Government of Lithuania– the business logic behind them– project management methodologies used

Review of departmental / governmental project organisation and co-ordination

Recommendations package (model) for future project planning, management and control

Project Management EvaluationProject Management EvaluationManagement System Summary - Finance

Elements Description - Purpose - Goals - Objectives Exist Used Effective

Project Request InitiationDocumented Procedure for Credit Project - IT User Request Form ( URF ) - Input from I T 1 1 1

Cost Benefit AnalysisR O I & Payback Calcs for all Projects - Feasibility Checklist - see URF 3 3 3

Customer Requirements DefinitionEnd User Requirements Documented 1 1 1 User instructions

Deliverables Requirements Translated into Concrete Scope & Deliverable Project Plan 1 1 2

Project Monitoring Roles and responsibilities definition in delivering the project activities 1 2 2Not shown roles and responsibilities definition

documented

Evaluation & PrioritisationProject Screening & Prioritisation 3 3 3

Test Plan How we will evaluate the results against specifications 2 2 2 Plan (documentation) not shown

Task Level SchedulingTask Level Breakdown into 4 to 40 Packages of work 1 1 1

Critical Path AnalysisMapping of Critical Interdependencies 3 3 3

Master Schedule Resource Alloc'n Requirements

Conversion of Tasks into Resource Requirements 3 3 3

Weekly Schedule Planners % done Reporting

Weekly Task Level Planning & Weekly Project Status Reporting 2 2 3 Reports actually are done every 2-3 weeks

Lost Time /Rework Action Needed Reporting

Identification & Quantification of Operating Problems 1 1 1 Task scheduling is controlled

Action Taken Evaluation Systematic Reporting & Evaluation of Corrective Actions 1 2 3 Systematic reporting but poor evaluation

Weekly Operating Report Weekly Reporting of Schedule Attainment & Performance 2 2 3Reports actually are done also every 2-3

weeks

Schedule Review Meeting Regularly Scheduled Status Review Meetings 2 2 2Not regular meetings, mostly held when

problems arise

Costing Variance from BaselineProject Cost reporting Versus Budget & Variance Reporting - IT Dept monitor Own Hours on Project 3 3 3

Test Realisation - Results Analysis How do we measure the results generated /cashability 3 3 3 No cashability measurement analysis

Project Management PerformanceProject Management PerformanceManagement System Summary - Weighted Average of Projects Reviewed

42

30

9

32

35

40

26

35

50

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Exist Used Effective

Exist Used Effective

Project Management FindingsProject Management Findings

Little or no strategic planning and co-ordination of projects

Projects defined without reviewing possible synergies and overlap in areas of common need

Project evaluation, prioritisation and authorisation often focuses only on the department concerned

Very limited and often poor cost / benefit analysis

Project Management Findings (2)Project Management Findings (2)

Weak project management and control culture

Low levels of financial and operational project control

Task scheduling / critical interdependencies often unclear

Inadequate status and cost reporting / control

No overall milestone control methodology

OrganisationOrganisation

Organisation AnalysisOrganisation Analysis

The organisation analysis was based on the following topics:

– Importance of information technology to the business of an institution

– Requirements for centralisation or decentralisation

Organisation Analysis Organisation Analysis

Organisation FindingsOrganisation Findings

Due to low salaries specialists are leaving to the private sector

No or only limited pooling of key IT skills Inefficient use of departmental IT resources Project and financial planning is not linked IT departments are not consulted / involved in

business decisions No central financial and project control

Organisation Findings (2)Organisation Findings (2)

Departmental interests are seen as more important than strategic governmental plans

No central body for strategic IT planing Global consequences of legal and organisational

decrees are not always considered

E-Government ModelE-Government Model

E-Government ModelE-Government Model

SECURITY

WEBServer

(Intranet)

Global Application Server/ Infrastructure

Ministr.

WEBServer

(Internet)

App Server App Server App Server App Server

WAN

Content Spec.

WWWGovt. Web

Reg RegIntegr.

Content Spec.

Central HostingPortal Portal

Implementation PhasesImplementation PhasesPhase 0: Create Single Entry Point

Phase 1: Build the Foundations

- Initiate the Intranet and a common messaging system

- Centralised web hosting and consistent look and feel

Phase 2: Content Development

- Further development of the Intranet (data communication)

- Dynamic website content, based on replicated data

Phase 3: Interactive Government

- Fully operational ”component based" government applications

- Interactive government website

Phase 1Create Single Entry Point

Duration: 3 months

Phase 1Create Single Entry Point

Duration: 3 months

Decide portal name and hosting location Develop inter-government links Define Intranet and Internet strategy Design Organizational structure Develop Information Security, IT Infrastructure,

and Integration Strategy

Phase 2Build the Foundation

Duration: 8 months

Phase 2Build the Foundation

Duration: 8 months

Lauch the Intranet Begin integrating inter-government web sites Implement the new organisational structure Initiate Security project Integrate key objects

Phase 3Content Development

Duration: 6 months

Phase 3Content Development

Duration: 6 months

Develop dynamic web-site content Begin Security roll-out to other Ministries Start the Integration roll-out Develop applications for key areas Web enable key areas e.g. Tax, Customs Major infrastructure development will be completed

Phase 4Interactive Government

Duration: 12 months

Phase 4Interactive Government

Duration: 12 months

Completion of interactive Intranet and Internet Security to be completed to 90 % (standards and

tool set) Integration to be completed at smaller registries Infrastructure development to be extended to non-

strategic areas

Action Plan for LithuaniaAction Plan for Lithuania

Government Portal Government Portal

Create an integrated network of ministry and state institution homepages - Government Portal - which will serve as a communication channel on the Internet between the public at large and the authorities of the country

IT Security PolicyIT Security Policy

Preparation of the Government information technology (IT) security policy based on the requirements of the BS 7799 (ISO 13335) standard. The strategy should cover:

Definition of the IT security provisions

Pilot project to be conducted in two state institutions

Implementations of the IT security provisions in all information systems (IS) which are under development in the ministries and state institutions

IT Management Strategy IT Management Strategy

Striving to save state resources it is essential to ensure more efficient use of available IT resources at the ministries and state institutions

E-Government DevelopmentE-Government Development

Establish a post meant for a high level political official responsible for the coordination of activities related to Government prioritis with respect to the development of the Information Society

Accountablility is to the Prime Minister Assign the IT Department to organize development

and supervision of the E-Government project

Management of IT ProjectsManagement of IT Projects

Introduce additional measures for the effective management of the IT projects conducted in the minstries and state institutions

Introduction of IT StandardsIntroduction of IT Standards

Create and introduce common requirements (standards) for the development of the IT infrastructure in the ministries and state institutions

Implementation of IT Project Methodology

Implementation of IT Project Methodology

Create and introduce an IT project development and management methodology to be used by the ministries and state institutions

Audit of IT ProjectsAudit of IT Projects

Perform auditing of the IT projects being developed in the ministries and state institutions (technological, financial, legal)

Implementation of IT Integration StrategyImplementation of IT Integration Strategy

In order to avoid data duplication and ensure its reliability, it is necessary to implement provisions for basic state registry integration and centralisation

Questions ? Questions ?