listening skills & non verbal communication
DESCRIPTION
It is the ppt presentation on the ch2 of business communication book by bouvii.it includes listening skills, mastering non verbal communication & team performance.TRANSCRIPT
MASTERING LISTENING & NONVERBAL COMMUMNICATION SKILLS & COMMUNICATING IN TEAMS
BY : AMIT MEHTA ADELIN BHAGORA
DIVYA RAVIYA
DATE : 18/02/2009 AT B.K MANAGEMENT SCHOOL
TOPICS COVERED
LISTENING & ITS IMPORTANCE
TYPES OF LISTENING
PROCESS OF LISTENING
TOPICS COVERED
BARRIERS TO LISTENING PROCESS
ROLES OF NON VERBAL COMMUNICATION
RECOGNIZING NON VERBAL COMMUNICATION
TOPICS COVERED TEAM TYPES
ADVANTAGES OF TEAMS
DISADVANTAGES OF TEAMS
TEAM EVOLUTION
TOPICS COVERED
PREPARING FOR MEETING
STEPS FOR EFFECTIVE MEETING
MEETING TECHNOLOGIES
IMPORTANCE OF LISTENING SKILLS 80 % TOP EXECUTIVES BELIVES IT
AS MOST IMPORTANT SKILL
STRENGTHENS ORGANIZATIONAL RELATIONSHIPS
CREATES OPPORTUNITIES OF INNOVATION
TYPES OF LISTENING
CONTENT LISTENING
UNDERSTAND & RETAIN SPEAKERS MESSAGE
EMPHASIS IS ON INFORMATION & UNDERSTANDING
TYPES OF LISTENING CRITICAL LISTENING
UNDERSTAND & EVALUATE THE MEANING
LOGIC OF ARGUMENT STREANTH OF EVIDENCE INTENTIONS & MOTIVES VALIDITY OF CONCLUSION
TYPES OF LISTENING EMPATHIC LISTENING
UNDERSTAND FEELINGS,NEEDS, WANTS
AVOID JUMPING WITH ADVICE UNTILL NOT ASKED FOR.
APPREACIATE HIS/HER FEELINGS & UNDERSTAND THE SITUATION
TYPES OF LISTENING ACTIVE LISTENING
AVOID OR TURN OFF ANY BIASES OR FILTERS TO TRUALY HEAR & UNDERSTAND THE SPEAKERS MESSAGE
ENCOURAGE SPEAKERS WITH POSITIVE BODY LAUNGUAGE
LISTENING PROCESS
RECEIVING PHYSICALLY HEARING THE MESSAGE
& ACKNOWLEDGING IT
LISTENING PROCESS
DECODING
ASSIGN MEANING TO SOUND
ACCORDING TO BELIEFS, IDEAS, EXPECTATIONS, ROLES, NEEDS & EXPERIENCE.
LISTENING PROCESS REMEMBERING
STORE THE INFORMATION FOR FUTURE USE
SHORT TERM MEMORY ( TEMORARY STORAGE)
LONG TERM MEMORY ( PERMANENT STORAGE)
LISTENING PROCESS EVALUATING
CRITICAL THINKING ANALYSIS
EVALUATE THE QUALITY OF EVIDENCE
EVALUATE THE FACTS & FIGURES
USING THE ADULT EGO STATE ANALYSIS
LISTENING PROCESS
RESPONDING
CAN BE VERBAL OR NON VERBAL
GENERALLY INITIAL RESPONSE TAKES IN FORM OF VERBAL FEEDBACK
BARRIERS IN EFFECTIVE COMMUNICATION
ACCOUSTIC, OTHER NOISE POLLUTION NORMALLY UNCONTROLED TO BE COMPROMISED
BARRIERS IN EFFECTIVE COMMUNICATION
SELECTIVE LISTENING
DEFENSIVE LISTENING
LACK OF COMMON BACKGROUND
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
SHORT TERM MEMORY REPEATING INFO BREAKING INTO SHORTER LIST
BARRIERS IN EFFECTIVE COMMUNICATION
MEMORY BARRIERS
LONG TERM MEMORY ASSOCIATION CATEGORIZATION VISUALIZATION MNEMONICS
TIME-THOUGHT TIME-THOUGHT ADVANTAGEADVANTAGE We think so fast--750 words/min. versus
speeches given at 175 words/min. Our minds wander.
Use the time advantage to 1. Try to guess the speaker’s next point. 2. Identify the supporting evidence
supplied. 3. Engage in a mental recap approx. every
4 minutes to reinforce learning/memory.
NON VERBAL COMMUNICATION
NON VERBAL COMMUNICATION SKILLS
38%38%voice dynamics: tone + inflection + volume + accent
+ non-word sounds; and...
55%55% Face and body:
non-verbal communication or
face and body language.
ROLES OF NON VERBAL COMMUNICATION
COMPLEMENTING THE VERBAL COMMUNICATION
A boss who pats a person on the back in addition to giving praise can increase the impact of the message.
ROLES OF NON VERBAL COMMUNICATION
STRENGTHEN THE VERBAL MESSAGE
HELPS IN CONVEYING THE INFORMATION EFFICIENTLY
CONVEY BOTH NUANCE AND RICH AMMOUNT OF INFORMATION IN A SINGLE INSTANT
ROLES OF NON VERBAL COMMUNICATION
WEAKENS THE VERBAL MESSAGE
REVEALING TRUTH
WHEN UNSURE OF TOPIC DISCUSSED
LACK OF CONFIDENCE
RECOGNIZING NON VERBAL COMMUNICATION
FACIAL EXPRESSION
GESTURES & POSTURES
VOCAL CHARACTRISTICS
RECOGNIZING NON VERBAL COMMUNICATION
PERSONAL APPREARENCE
TOUCH
TIME & SPACE
TEAM TYPES
FORMAL TEAMS
INFORMAL TEAMS
TEAM TYPES
TEAM TYPES
PROBLEM SOLVING TEAMS
SELF MANAGED TEAMS
CROSS FUNCTIONAL TEAMS
VIRTUAL TEAMS
TEAM TYPES
ADVANTAGES OF TEAMS
INCREASED INFORMATION & KNOWLEDGE
INCREASED DIVERSITY OF VIEWS
ADVANTAGES OF TEAMS
INCREASED ACCEPTANCE OF SOLUTION
HIGHER PERFORMANCE LEVELS
DISADVANTAGES OF TEAMS
GROUPTHINK
GROUPSHIFT
FREE RIDERS
DISADVANTAGES OF TEAMS
HIDDEN AGENDAS
COST
TEAM EVOLUTION ORIENTATION
CONFLICT
BRAINSTORMING
EMERGENCE
REINFORCEMENT
TEAM EVOLUTION
EMERGENCE
REINFORCEMENT
PREPARING FOR MEETING
IDENTIFY YOUR PERPOSE
SELECT PARTICIPANTS
CHOOSE TIME & FACILITY
SET THE AGENDA
STEPS FOR EFFECTIVE MEETING
KEEP DISCUSSION ON TRACK
FOLLOW AGREED UPON RULES
ENCOURAGE PARTICIPATION
PARTICIPATE ACTIVELY
MEETING TECHNOLOGIES
INSTANT MESSAGING
EMAIL BASED
VIDEO CONFERENCING
MEETING TECHNOLOGIES
SHARED WORKSPACES(VIRTUAL OFFICE)
WEB BASED MEETING SYSTEMS
