Listening, Communication and the

Brain: Using Science to Enhance

Your Work with Conflict and

Challenging Cases

Saturday, September 22, 2012

8:30am–4:30pm

Hosted by Delaney McKinney, LLP

5425 Wisconsin Avenue, Suite 401

Chevy Chase, MD 20815

7CEUs for Mental Health professionals

Workshop summary:

Professionals in law, mediation, mental health, finance and the courts often work with difficult people

without the benefit of the most recent knowledge of how a person's brain functions and the impact of

that functioning on how one listens to another to resolve conflict. The way in which we listen is an

important part of triggering the brain of the receiver to respond in competitive or cooperative ways.

Our brain based training is for a wide range of professionals who work with individuals and couples.

When the client is under stress, this has a significant impact on how the brain will respond, what the

brain is capable of doing and the eventual outcome of the work. By learning how the brain functions

and using specific listening skills and conflict management skills, you can have a dramatic impact on

reducing the influence of stress in your clients and helping them to function from their higher order

brain rather than their primitive brain. This knowledge will also help you to identify and address ethical

challenges in high conflict cases.

Trainers’ qualifications

Ellen F. Kandell, Esq.

• Mediation trainer for Maryland’s administrative and circuitcourt judges

• Former litigator and Chief Assistant City Solicitor,Philadelphia, PA and Summit, NJ

• Served as an ombudsman for Johns Hopkins University’s Space Telescope Science Institute• Adjunct college professor for courses on listening, conflict management and negotiation• President of Alternative Resolutions, LLC

Gloria Kay Vanderhorst, Ph.D.

• Collaborative Coach and Child Specialist• Licensed Psychologist in Maryland and DC• Former Assistant Professor of Psychology at Towson University• A Diplomate in the American College of Forensic Psychologists• Former President of Vanderhorst & Associates• Former Director of Child & Adolescent Services at the Chesapeake ADHD Center of Maryland

Featured presenters: 2011 AFCC

conference; 2011 IACP Forum;

ABA, Dispute Resolution, 2012

Location:

Delaney McKinney, LLP in Chevy Chase, MD

Go to: http://www.delaneymckinney.com for directions and parking information.

Metro accessible: across the street from Friendship Heights metro stop (red line).

Who Should Attend:

Legal Professionals interested in collaborative approaches to dispute resolution

Mental Health Professionals interested in better ways to manage difficult cases

Financial Professionals interested in managing difficult client emotions

Court Personnel interested in improving their conflict management skills

Schedule:

Please arrive by 8:00 am for brain food before beginning the workshop. We will begin promptly at8:30 am and end promptly at 4:30 pm. Lunch will be on your own and there are several options within afew feet of the building.

Fees:

Early bird discount, $195 if payment received by August 31stLate registration, $225 if payment received after August 31st

CEU fee, $35 for those seeking 7 hours of continuing education credits

REGISTRATION IS EASY GO TO: http://listeningandthebrain.eventbrite.com/

The Maryland Board of Social Work Examiners certifies that this program meets thecriteria for 7 credit hours of Category I continuing education for social workers licensed

in Maryland

These credits may also be accepted by the Maryland Psychology Board, Maryland Board of

Professional Counselors, the DC Board of Social Work, DC Board of Psychology, DC Board of

Nursing, the West Virginia Board of social work examiners and several other state boards.

Check with your respective Board for verification.

For more information contact: Gloria Vanderhorst, 301-578-8760 or gkvanderhorst@gmail.com or Ellen

Kandell, 301-588-5390 or ek@alternativeresolutions.net