list of courses feb 2014

Customized Workshops

© Enjoy International 2

Customized Workshops What makes us different to our competitors is our skill-based approach to learning. We teach international professionals HOW to do, not merely WHAT to do. Our offerings come from first-hand experience in developing customized programs for top multinational organizations for over a decade. This experience has not only shown us what skills are needed to thrive in an international business environment, but also the most effective way of teaching others how to master those skills.

Global Business Communications:

Our five-level courses teach effective reading, writing, speaking and listening skills for a variety of business contexts. The fifth level, our Mastery-level, is a series of customized simulations that provide the opportunity to integrate the skills learned in previous courses into the company's unique culture and operating procedures. Since our Mastery-level courses are customized for individual companies, a separate consultation is required for this option.

Course levels are: • Discovery: Creating an understanding for professional intercultural interactions. • Breakthrough: Promoting an appreciation for intercultural communications • Developing: Enhancing intercultural communication capabilities and professional

interactions. • Independent: Instilling confidence to interact in diverse intercultural settings • Mastery: Establishing an ability to engage in advanced intercultural

communications

International Trade and Manufacturing: Our International Trade and Manufacturing modules are developed and taught by our own, in-house business experts with years of international trade experience. They focus on educating buyers and sellers on identifying and developing mutually beneficial purchasing relationships. Developing Global Leaders: As organizations expand, so does the need for strong leadership across all parts of the business. Using knowledge gained from our years of experience working with successful multinational companies and their leadership, our modules provide emerging global leaders with the skills required to successfully lead organizations to new frontiers.



Global Business Communications

Competence and professionalism in today’s global business environment are communicated through speech. Therefore, Professional Business English is becoming ever more important in global business. Our in-house communication modules are designed to develop the communication skills your team require in their day-to-day business life.

Modules Offered:

Mastering Introductions – Introductions play a major role in nurturing existing business relationships as well as creating new ones.

Global Connections – Today, many travel globally for business. In today’s global environment travelling, being a guest and hosting guests bring their own unique challenges.

Global Communities – In a diverse and changing environment, the need to understand, appreciate and communicate well with those from different cultures is essential for global business.

Global Correspondence – Electronic communications are used prominently in global business. Your professional reputation could depend on how effective your written communication skills are.

Global Interactions – As teleconferencing becomes more widespread, teams interact virtually across the globe daily. English on the telephone is now an essential, must have skill.

Global Business Analysis – Gain confidence in presenting information to colleagues by learning vocabulary and grammar related to graphs, data, predictions and describing trends.

Global Business Presentations (Introduction) – Presenting well is a challenge for most people, especially when their native language is not English. Learn key skills to prepare and present with style, ease and confidence.

Global Leadership (Foundation) – A platform for thinking about global leadership, the key characteristics of a good leader and core skills required to lead and manage effectively.

Global Sales – With increasing globalization, sales people often use English as the common communication tool across cultures. This requires learning the language of sales, influence and negotiation.

Global Service – Gaining clarity around the core skills, knowledge and attitude every individual should have, to bring value to both internal and external customers and the organization as a whole.



International Trade and Manufacturing

Sales

Global customers have a world of options literally at their fingertips, so selling internationally oriented skills are necessary to drive trade and export sales performance in global markets.

Modules Offered:

First Contact – Successful tactics for increasing response rates from cold calling, face to face meetings and emails by maximizing your message and creating the right connection with potential buyers.

Responding to Inquiries – Convert prospects to sales by responding to or counteracting buyers stalling tactics to increase successful sales conversions.

Buyers who Matter – Learn how to vet and qualify potential buyers in order optimize your time by working with prospects who will actually buy.

Sales Presentations – Whether hosting factory visits or giving sales presentations learn how to create and deliver powerful presentations to engage buyers and influence purchasing decisions in your favor.

Creating Partnerships – Building partnerships with customers works much better than a hard sell approach. The key is knowing how to build and then maintain such partnerships.

Strategic Negotiation – Learn new and advanced techniques and tactics that influence your buyer’s perception of price, cost and value and enable you to create long term partnerships.

Establishing Relationships – Master information exchange, overcoming concerns and negotiations, essential skills needed to develop lasting, mutually beneficial customer relationships.

Selling at Trade Fairs – Recognizing the assets of your team, as well as utilizing individual strengths and talents to create team synergy during the event. Discuss key strategies to generate more exposure, identify and approach high quality leads and maximize sales at Trade Shows.

Sales Writing – Email is the preeminent tool in today’s global trading environment. Avoid email catastrophe by using tools and strategies to create professional email correspondence for building new relationships and continuing conversations with existing customers.

Creating an On-line Presence – Create your Linked-In profile to set the foundation for your cyber-connection with the world. Also learn how to create a communications strategy going forward to capitalize on this essential marketing tool.



International Trade and Manufacturing

Supply Chain Management

Successful global organizations recognize the significant effects that supply chain activities have on all elements of an organization’s financial performance. Such organizations enjoy considerable cost savings, reduced cycle times and improved production flexibility, providing significant competitive advantage in the global marketplace.

Modules Offered:

Managing Supply Chains in China – As the global supply chain becomes more complex companies must adapt to change. Learn what it takes to successfully manage supply chains in China, reduce risk and create opportunities for cost saving and innovation.

Purchasing (Introduction) – The demand for purchasing skills is growing steadily on a global scale. Gain insight into the key areas of the purchasing function in a global market.

Purchasing (Vendor Management and Selection) – To survive in an intensely competitive global economy, it is important to not only manage and develop existing suppliers but also discover new suppliers. Identify the process and importance of finding viable suppliers to optimize quality and performance.

Purchasing (Order Management) – Order Management is a key factor in managing an effective global supply chain to optimize the purchasing process and gain long term competitive advantage.

Logistics (Introduction) – Our global economy relies on competitive transport and logistics solutions, requiring increased skills and disciplines to plan and manage the flow of goods through an enterprise and out into the global market

Logistics (Vendor Management and Selection) – Vendor evaluation, selection and management are complicated by the need to consider substantial criteria. Selecting the best partners, negotiating terms to support long term relationships and managing partnerships more efficiently can generate savings, establish a competitive edge, strengthening your ability to respond to ever changing demands and challenges created by ever-expanding global markets.



Developing Global Leaders

The skill sets required for effective leadership in the 21st century demand new and innovative training methods and programs that adequately prepare leaders for the key roles they will play in supporting their organization’s success.

Modules Offered:

Defining Leadership – When transitioning from individual performer to leading a team, it is essential to learn effective leadership fundamentals, for greater success, faster.

Leadership Styles – Discover different forms of global leadership. Explore your own natural style. Recognize ways to embrace differences and adapt your own style to achieve high productivity from others.

Communication Styles – In a diverse and changing environment, the ability to understand, appreciate and communicate with a diverse range of people, is essential for a leader’s global development.

People and Performance – Identify the keys to performance and recognize different strategies and behaviors to build effective relationships and get the best from your people.

Powerful Presentations – This one skill can be the key to opening doors to leadership development, promotions and upward movement in any global organization. Learn how to deliver powerful, memorable presentations.

Effective Business Writing – Every written document represents you and your organization. Ineffective written communication can cause confusion, create a negative impression, delay the delivery of important information and ultimately affect the productivity and profitability of a company. Build your confidence and heighten your skills to a professional business writing level.

Women’s Leadership – Globally, professional women face a unique set of challenges such as discrimination, stereotyping, balancing career-family pressures to name a few. Learn the difference between leading and managing and core skills required for global leadership.

Team Building – To enhance individual and team growth, we provide energizing team building sessions that combine fun activities with communication, problem solving, leadership and strategic planning to develop stronger team connections, trust and communication.



At Enjoy International we are proud to offer an In-house Training Suite in the following areas:

Global Business Communications

International Trade and Manufacturing - Sales - Supply Chain Management

Developing Global Leaders

At Enjoy International, we pride ourselves on developing and delivering custom-designed in-house workshops.

Call us today to discuss your organization’s learning needs and objectives.

From our list of offerings you select the modules, which suit your needs.

We will then work with you to tailor the course content and book the workshop dates to meet the requirements of your company.

Our Custom

ized Approach


Faci l i tators

Adam-Paul Smolak Adam-Paul is a global entrepreneur, a thought leader, ahead of his time. He has worked as a manager, trainer, facilitator and translator globally. He is a graduate of Union College in Schenectady, New York and is fluent in Mandarin Chinese. Currently CEO of Smolak Industries his key role is establish and manage joint venture partnerships in global markets.

Background: - CEO, Enjoy International, Smolak

Industries, Secure Sling & Strap - Business Management Consultant - International Operations Manager - Senior Lecturer, Focus Business School

(Made-in-China.com) Specialties Include:

Strategic planning International trade sales Government relationship management Developing and operating global

programs for Chinese and US Universities

Designing and delivering corporate training programs.

Anna Anderson As a successful business owner and employer for over 30 years, Anna has provided high level training and coaching for high performing teams and individuals throughout a wide range of industries. She has coached business owners, directors, CEO’s and managers on how to create an environment of success for themselves and for their teams.

Background: - Managing Director, Enjoy International - Business Management Consultant - Lead Developer, Facilitator & Keynote

Speaker, Peoplepower Training Academy - Senior Corporate Trainer @ multiple

MNC’s

Specialties Include: Leadership & Business Communication Strategic & Tactical Planning Change Management Productivity & Time Management Australasian Business Culture


Grant Michaelson As an innovative logistics and supply chain executive with more than 25 years of successful experience, Grant has a proven track record of global strategic planning and tactical execution in the manufacturing, logistics & import/export industries. He has successful histories within both established and start-up organizations. Grant is a fluent Mandarin Chinese speaker with extensive experience in China, Asia, Europe, Latin America, Australia and Africa.

Supply Chain Expertise: - International Logistics: Ocean –

Container and Bulk, Air, Rail, Truck & Multimodal.

- Licensee, Federal Maritime Commission (FMC) – Corporate Officer, Certified, Dangerous Goods Certification, IMDG, DOT & IATA 2009

Purchasing Expertise: Development of Direct and Indirect

groups, LEED Facility Fleet Management & Capital

Expenditures Global Strategic & Small Business

sourcing Certified Green Belt and Six Sigma Small Business Liaison Officer

Scott Holbrook In addition to being a Senior Consultant at Enjoy International, Scott is also a Direct Sales Professional for Smolak Industries. Scott draws on his experience to teach clients how to dramatically improving their performance whether in business writing or international sales. He has successfully advised thousands of people from junior to senior level positions on improving their professional presentation and writing abilities.

Background: - Senior Consultant, Enjoy International - Direct Sales, Smolak Industries - Senior Lecturer, Focus Business School - Corporate Trainer @ multiple MNC’s

Specialties Include: Business English & Presentation Skills Written Communication International Sales Management American Business Culture

list of courses feb 2014

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