L ISA A. LEE5244 S E I SH E R R OA D

COL UM B US , OH 43212614/632-8367

leelisa71@yahoo.comObjective: Promote health care organization brands and bottom-line positive results through innovation implementation, collaborative team environments, leadership coaching, and change management.

BUSINESS DEVELOPMENT SKILLS

Organization startupsOrganization DevelopmentChange ManagementInterdisciplinary Process Mapping and ReviewsCustomer Relationship

Management

Strategic PlanningInfrastructure AnalysisMedicare/Medicaid ProgramsSales and MarketingFinancial/Statistical AnalysisTeam Building

Customized Training and Development Programs

Leadership CoachingPerformance ManagementOrganization Development Interventions

PROFESSIONAL EXPERIENCE

Tender Nursing Care, Inc. — Reynoldsburg, OH, 2011 to 2016Provide outreach development, scheduling, and home health care aide projects for 50 people in the home health care market service industry with sales exceeding $35m.

Director of Outreach, Scheduler, Home Health A Key Results: Bolster customer relationships Successfully wrote and developed standard operating

procedures for entire company through lateral communication between departments. Successfully developed quality area through management of area and new hires and effectively

passed FDA inspection audit with Facilitated group meetings to ascertain thoughts and inclusion of employees for incremental changes

required for company to pursue new direction.

Piezo Surgery, INC. — Hilliard, OH, 2010 to 2011Provided organizational development and quality control consultation services for a dental device distributor that employed 50 people both salaried and hourly workforce. Mnufacturing in excess of $50m orchestrated in Italy.

Quality Manager, Key Results: Successfully wrote and developed standard operating procedures for entire company

through lateral communication between departments. Successfully developed quality area through management of area and new hires and effectively

passed FDA inspection audit with Facilitated group meetings to ascertain thoughts and inclusion of employees for incremental changes

required for company to pursue new direction.

CDP SOLUTIONS – Columbus, OH, 2008 to PresentSupport business development, growth, and/or long-term sustainability through organization and process diagnosis, interdisciplinary infrastructure collaboration, leadership development, and organization development interventions.

Business and Organization Development ConsultantKey Results: Facilitate and support strategic planning efforts through SWOT analysis, Porter’s Five Forces,

etc., and manage change efforts throughout organizations as required. Play a key role in ensuring the successful launch and implementation of profitability

enhancement programs. Provide organization complete organization diagnosis (infrastructure, processes, internal collaboration structure, etc.) and recommend process changes, organization development interventions, leadership development, and/or external market challenges..

Bolster customer relationships through collaboration, innovation implementations, customer service team training programs, and customer relationship management..

L ISA A. LEE Phone: (614) 579-5797 Page 2

Provide organizational assessments of business needs and define supportive training plans, performance management programs, goal deployment plans and performance monitoring tools to define actionable solution to facilitate bottom line improvements.

Develop first-time and/or change in infrastructures based on business plans and assist in developing and tracking metrics to ensure bottom-line value to organization, as well as employee satisfaction.

Provide marketing and sales support to build organization brand, improve customer relationship management, enhance market opportunities to support business growth and long-term sustainability.

Train internal staff on results of any consultation implementations and provide follow-up to ensure continued success of change management and/or program implementations.

ARMSTRONG WORLD INDUSTRIES, INC. — Hilliard, OH, 2006 to 2008Provide Human Resources management and consultation services to a 120 salaried workforce manufacturing plant with sales in excess of $35m annually.

HR Manager, Key Results: Successfully lowered accident ratio from 10 to 5 percent through coachin7g and development

of plant safety team. Implemented interview training and a team approach to recruitment thereby achieving a 95

percent success rate in new hire manufacturing associates. Achieved successful ramp-up recruiting goals and attainment of defined growth objectives and

delivery dates. Facilitated performance management team to determine and communicate effectively decisions

based on results. Supported success of performance coaches through assessment of training needs, development and

delivery of customized and off-the-shelf training through various media.

MARATHON OIL COMPANY — Columbus, OHManaged store through people to attain bottom-line goals and efficiencies.Store Manager, 2003 to 2006

Key Results: Increased bottom-line profitability through talent management and effective hiring practices. Enhanced employee morale and streamlined operations through performance management,

goal deployment, and training and employee development program implementation. Decreased employee turnover through effective onboarding practices and employee inclusion in

store direction.

METAL CONTAINER CORPORATION — Columbus, OHProvide Human Resources management and consultation services to a 250 plus unionized plant with sales in excess of $50m annually.Human Resources Manager, 2001 to 2003

Key Results: Enhanced union-management relations through cross-functional project teams and training in

hiring practices, behavior based safety and team development. Reduced accident ratio by 90% at plant through union-management cooperation and joint union-

management of plant specific Behavior Based Safety Program developed by Lisa Lee.

TRACEWELL SYSTEMS, INC. — Columbus, OHProvide Human Resources management and consultation services to a 100 plus union free plant with sales in excess of $35m annually.Human Resources Manager, 1997 to 2001

Key Results: Contributed to bottom-line profitability through more effective hiring practices, goal deployment

and performance management programs, redesign of benefits and compensation programs, and employee development through in-house designed and delivered training programs.

Contributed to efficiencies of architectural changes by enhancing organizational capabilities thru implementation of process based structure, removal of departmental boundaries and increased employee involvement.

EDUCATION & CERTIFICATIONS

BENEDICTINE UNIVERSITY – Lisle, ILMS Organization Behavior (GPA 4.0/4.0), Graduated December 2012

L ISA A. LEE Phone: (614) 579-5797 Page 3

THE UNIVERSITY OF AKRON— Akron, OHBSBA Personnel Management (GPA 3.6/4.0), Graduated May 1989

Affiliations: Development Dimensions International (DDI) – certified facilitator Society of Human Resources Management (SHRM)