linkedin’s technology trends & compensation study · linkedin’s technology trends &...

LinkedIn’s Technology Trends & Compensation StudyMay, 2009

Table of contents

• Overview• Last year’s coolest product launches• Most exciting IT technologies• Vendor perceptions

• Product-specific findings 1) PC 2) Storage Hardware 3) Server Hardware 4) IT service provider 5) Networking Software

• Impact of economy on IT budgets• Importance of products to company success• Satisfaction and performance ratings of key vendors

• Compensation variances by • Company size • Industry• Region• Highest level of education• Field of study• # of years after graduation date• Most mentioned titles • Company size vs. level of purchase decision influence

Overview

Methodology• LinkedIn's Technology Trends & Compensation Study provides the perspectives of

influencers on important IT issues as well as the perspectives of IT decision makers worldwide regarding key IT products, vendors, trends, and compensation benchmarks

Respondent profile• Of the 10941 total survey respondents, 17% are SMB, 20% mid-market and 63%

enterprise companies. The respondents are 67% IT professionals, 7% IT consultants, 13% developers, 6% business decision makers1 and 8% information workers2

• Top represented industries are IT products and services (15%), healthcare (10%), finance/insurance/real estate (8%) and manufacturing/production (7%)

Survey was conducted on 4/22/09 - 5/31/2009 in US only

For more information regarding the content of this survey, please email LinkedIn at [email protected]

1Business professional with significant influence over IT purchases2Not an IT professional or have significant influence over IT purchases, but use a PC at work or school

0

20

40

60

80

100%

Primary role

BDM

ITconsultant

iworker

IT Proinformal

Developer

IT Proformal

Employmentstatus

Other

Self-employedFull-time

Industry

Other

BankingEducation

Telecom.

Mfg

Healthcare

Computer

Decisionmaking

Decisionmaker

Implementer

Companysize

SMB

Mid-m

arket

Enterprise

Highest levelof education

Other

PhDMaster

MS

MBA

Bachelor

State

Other

MNFLNJPAVAOHMA

IL

NY

TX

CA

Metro area

Other

AtlantaMinneapolisDallasLA

ChicagoBoston

Washington DC

SanFrancisco

New York

Field ofstudy*

Other

Business mgmtEE

Business

IS &tech.

ComputerSci.

Finance/Insurance/Real Estate

% of respondents

Overview of respondent profile

*For highest level of educationNote: IT Pro-formal: IT professional working in an IT dept; IT Pro-informal: Perform an IT function, but work outside of a formalized IT dept; Developer: Create software apps, write computer code, develop or design websites or complex systems at work; BDM: Business professional with significant influence over IT purchases; IT Consultant: Consult companies on what technology to purchase and deploy

iPhone, 3G, virtual technologies perceived as most exciting launches; Apple, Microsoft, VMWare and Google as top vendors

Q. In your mind, what was the most exciting new technology product launch last year? Please enter the vendor and product it launched.

PRODUCT

VENDOR

0 10 20 30 40 50%

None of the above

Memrister

Live Mesh

USB 3.0

Google's Chrome

Mashup

Cloud computing or SaaS

Quad-Core Computing

Green IT

Unified communications

Social networking within your company

Mobile Computing

Web-oriented architectures for enterp. sol.

Business Intelligence tools

Virtualization

0

20

40

60

80

100%

Emerging technologies

Cloud computingor SaaS

MobileComputing

Virtualization

BusinessIntelligence tools

Green IT

Other

Web-orientedarchitecture

Mashup

Social networking

% of respondents

Q. Of the following emerging technologies which one excited you the most?

Q. And which of these technologies have been adopted or will be adopted by your company in 2009?

% of respondents

Virtualization, indicated as the most exciting emerging technology, has been or will be adopted by ~50% companies

Q. Compared to other vendors what is the one thing you like the most about the following vendors? [Quotes represent most mentioned strengths ]

CISCO HP

IBM MICROSOFT

Support is mentioned as one of the top strengths for all 4 vendors: Cisco, HP, IBM, Microsoft

“Cisco products have proven to be extremely reliable”“Support, with every product you can just call with any

issues”“Once it is set up, it is up and running for almost

forever with minimum maintenance”“Their response time on any service call no matter

the importance and in depth knowledge of their engineers”

“They have excellent support”“They develop quality products that really meet the

needs”“Consistently solid hardware. Always on the edge

with the latest processors and form factors”“Dependability and support. They have the

answers when I need them and on-site service is superb”

“The products, while expensive, are dependable and the support is top of the line”

“Solid product quality”“Open communication and willingness to work

with customers”“Service and support. They take ownership of

the problem”

“Very responsive to our needs / requests and willing to go the extra mile to ensure our

satisfaction”“Compatibility. I like when things work together

easily”“It the most universally used product for

integration”“Support structure and ease of implementation”

Storage/server hardware and networking software technologies are dealing with economic downturn relatively better

Cisco

Cisco

HP

EMC

Apple

Cisco

Dell

Dell

Dell

Dell

HP Networking Software

Dell IT Service Provider

Dell Server Hardware

Dell Storage Hardware

Dell PC

Impact of downturn on budgets

Degree of importance to company success

Vendors with Top Ratings

Product quality

Service/ Support

Value

No impact/importance

High impact/importance

Q. How has the economic downturn impacted the overall budget for PCs? [by company size]

0

20

40

60

80

100%

SMB

Don't know

Neutral 3%to -3%

Downslightly4-15%

Downsignificantly

16%+

Mid-market Enterprise

Up significantly 16%+Up slightly 4-15%

% of respondents

0

20

40

60

80

100%

SMB

Significantpriority

Missioncritical

Priority

Less important


Not important

% of respondents

Q. How important is PC to your companies’ continued overall success? [by company size]

PC Budgetary Trends: Economic downturn has significant negative impact on PC budget; >50% of companies rate PCs as mission critical

Q. On a scale from 1 to 5 what is your overall satisfaction with the following vendors for PCs?

Q. Please indicate on a scale of 1 to 9 where 1:’Very poor’, 9: ‘Outstanding’, how you would rate the performance of the

vendors on the following for PCs.

PC Vendor Perception: 86% satisfied with Dell PCs; Apple rating highest in quality while Dell is the leader in service/support and value

83%25%58%Apple

29%

42%

35%

36%

% somewhat satisfied

51%

74%

74%

86%

Total

22%

31%

39%

50%

%

very satisfied

Toshiba

HP

Lenovo

Dell

6.35.76.5Toshiba

7.0 / 9.07.0 / 9.07.4 / 9.0Averages

6.76.87.3Lenovo

7.06.67.1HP

7.57.47.5Dell

6.77.38.1Apple

ValueService and

support

Product quality

Q. How has the economic downturn impacted the overall budget for storage hardware? [by company size]

0

20

40

60

80

100%

SMB

Don't know

Up slightly4-15%

Neutral 3%to -3%

Downslightly4-15%

Downsignificantly

16%+


Up significantly 16%+

0

20

40

60

80

100%

SMB

Significantpriority

Missioncritical

Priority

Not important

Lessimportant


Q. How important is storage hardware to your companies’ continued overall success? [by company size]

Storage Hardware Budgetary Trends: >40% companies’ overall budget impacted by economic downturn; storage hardware more mission critical for larger companies

% of respondents % of respondents

Q. On a scale from 1 to 5 what is your overall satisfaction with the following vendors for storage hardware?

Q. Please indicate on a scale of 1 to 9 where 1:’Very poor’, 9: ‘Outstanding’, how you would rate the performance of the vendors

on the following for storage hardware.

Storage Hardware Vendor Perception: 83% satisfied with Dell solutions; EMC rating highest in quality while Dell is the leader in service/support and value

77%36%41%EMC

32%

31%

38%

36%


63%

66%

77%

83%

Total

31%

34%

38%

47%

%

very satisfied

Sun

IBM

HP

Dell

6.76.87.2Sun

7.0 / 9.07.2 / 9.07.5 / 9.0Averages

6.67.07.3IBM

7.37.27.6HP

6.57.27.8EMC

7.57.67.6Dell

ValueService and

support

Product quality

Q. How has the economic downturn impacted the overall budget for server hardware? [by company size]

0

20

40

60

80

100%

SMB

Don't know

Up slightly4-15%

Neutral 3%to -3%

Downslightly4-15%

Downsignificantly

16%+


Up significantly16%+

0

20

40

60

80

100%

SMB

Lessimportant

Priority

Significantpriority

Missioncritical


Not important

Q. How important is server hardware to your companies’ continued overall success? [by company size]

Server Hardware Budgetary Trends: >40% companies’ overall budget impacted by the economy; product importance varies by company size


Q. On a scale from 1 to 5 what is your overall satisfaction with the following vendors for server hardware?


on the following for server hardware.

Server Hardware Vendor Perception: Dell has highest overall satisfaction rating as the leader in service/support and value while HP rating highest in quality

86%34%52%HP

33%

34%

33%


75%

77%

91%

Total

42%

43%

58%

%

very satisfied

Sun

IBM

Dell

7.3 / 9.07.3 / 9.07.7 / 9.0Averages

6.77.07.5Sun

6.97.27.4IBM

7.57.47.9HP

7.77.67.8Dell

ValueService and

support

Product quality

Q. How has the economic downturn impacted the overall budget for IT service providers? [by company size]

0

20

40

60

80

100%

SMB

Don't know

Up slightly4-15%

Neutral 3%to -3%

Downslightly4-15%

Downsignificantly

16%+



0

20

40

60

80

100%

SMB

Not important

Lessimportant

Priority

Significantpriority

Missioncritical


Q. How important are IT service providers to your companies’ continued overall success? [by company size]

IT Service Provider Budgetary Trends: Economic downturn has higher impact on budget of IT service providers for larger companies; IT service providers viewed as less mission critical than other products


Q. On a scale from 1 to 5 what is your overall satisfaction with the following vendors for IT service providers?


on the following for IT service providers.

IT Service Provider Perception: Cisco has highest overall satisfaction rating with 83% as the leader in product quality while Dell ratings highest in service/support and value

70%44%27%Microsoft

73%34%38%Dell

29%

41%

43%

46%


58%

71%

73%

83%

Total

29%

29%

30%

37%

%

very satisfied

Sun

IBM

HP

Cisco

6.46.87.0IBM

6.46.66.9Sun

6.8 / 9.06.9 / 9.07.2 / 9.0Averages

6.96.97.1Microsoft

6.96.97.3HP

7.37.27.2Dell

6.77.17.8Cisco

ValueService and

support

Product quality

Q. How has the economic downturn impacted the overall budget for networking software? [by company size]

0

20

40

60

80

100%

SMB

Don't know

Up slightly4-15%

Neutral 3%to -3%

Downslightly4-15%

Downsignificantly

16%+



0

20

40

60

80

100%

SMB

Significantpriority

Missioncritical

Priority

Not important

Lessimportant


Q. How important is networking software to your companies’ continued overall success? [by company size]

Networking Software Budgetary Trends: Economic downturn has significant negative impact on budget across all company sizes; networking software has higher importance for larger companies


Q. On a scale from 1 to 5 what is your overall satisfaction with the following vendors for networking software?


on the following for networking software.

Networking Software Vendor Perception: Cisco has highest overall satisfaction rating with 88% as the leader in quality, service/support while HP rating highest in value

60%38%22%Avaya

73%46%28%Microsoft

77%41%35%HP

79%44%36%Juniper

26%

26%

31%

38%


53%

56%

60%

88%

Total

26%

29%

28%

50%

% very satisfied

Google

IBM

Novell

Cisco

6.56.46.9Avaya

6.76.46.9Microsoft

7.37.27.5HP

6.55.66.6Google*

6.9 / 9.06.9 / 9.07.4 / 9.0Averages

6.77.16.9IBM

6.56.27.0Novell

7.17.07.5Juniper

7.17.48.0Cisco

ValueService and

support

Product quality

*Small sample size of 17

0

10

20

30

40%

<$40K $40K-$60K

$60K-$90K

$90K-$120K

$120K-$150K

$150K-$250K

$250K+

Q. What was your BASE annual compensation in 2009?

% of respondents

~70% IT respondents are compensated in the range of $60K-$120K in ’09

Q. What was your TOTAL annual compensation in 2009?

% of respondents

0

10

20

30

40%

<$40K $40K-$60K

$60K-$90K

$90K-$120K

$120K-$150K

$150K-$250K

$250K+

Average $89,000

Average $99,000

Compensation by company size (in thousands)

Enterprise

1%$102$1012%$92$90Average

Mid-market

1%$92$912%$83$81Average

4%$96$923%$84$82Average

SMB

1%

1%

3%

$93$923%$88$85Median

$80$791%$76$75Median

$80$780%$75$75Median

2008 base 2009 baseGrowth

rate2008 total 2009 total

Growth rate

Compensation by industry (in thousands)

1%$110$1092%$98$96Average

Banking

1%$104$1032%$91$89Average

Telecommunications

-2%$85$871%$83$82Median

2%$102$1001%$90$89Median

-1%$94$951%$87$86Average

0%$100$1002%$95$93Median

Healthcare

2%$97$952%$90$88Median

3%$106$1032%$92$90Average

Computer

0%$100$1003%$93$90Median

2%$112$1103%$98$95Average

Finance/Insurance/ Real Estate

3%$85$822%$80$78Median

3%

Manufacturing

$91$883%$85$82Average

2008 base 2009 base Growth rate 2008 total 2009 total Growth rate

Compensation by metro area (in thousands)

Chicago

0%$94$94-1%$86$87Median

-1%$104$1052%$93$91Average

Boston

4%$105$101 3%$100 $97 Median

4%$116 $111 3%$106 $102 Average

Washington DC

2%$110$1082%$102$100Median

3%$121$1172%$106$104Average

San Francisco

0%$110$1102%$102$100Median

3%$123$1203%$108$104Average

2%$108$1063%$97$94Average

LA

4%$100$961%$91$90Median

2%$111$1092%$98$96Average

1%$96$952%$92$90Median

New York


Compensation by highest level of education (in thousands)

2%$102$1003%$98$95Median

3%$116$1133%$105$102Average

MS

2%$112$1103%$103$100Median

1%$121$1202%$106$104Average

MBA

BA

-1%$97$983%$88$85Average

2%$99$972%$89$87Average

BS

0%$120$1203%$109$106Median

3%$128$1252%$115$112Average

0%

3%

$85$850%$80$80Median

$90$882%$84$82Median

PhD



Growth rate

Compensation by field of study of highest education level (in thousands)

1%$92$910%$85$85Median

0%$103$1032%$91$89Average

Business

2%$83$814%$78$75Median

2%$91$892%$83$81Average

Information Sci. & Technology

Business mgmt & Admin.

3%$107$1033%$97$94Average

2%$108$1062%$96$94Average

Electrical Engineering

2%$93$913%$90$87Median

3%$104$1013%$93$91Average

1%

-2%

$96$950%$88$88Median

$95$970%$95$95Median

Computer Sci.



Growth rate

Compensation by # of years after graduation date (in thousands)

-1%$99$1003%$93$90Median

2%$110$1083%$99$96Average

11 - 20

3%$82$806%$79$75Median

0%$101$1012%$93$91Average

6 - 10

31+

0%$116$1161%$103$102Average

-1%$115$1161%$103$102Average

21 – 30

0%$80$800%$75$75Median

2%$93$912%$83$81Average

1%

-2%

$101$1000%$95$95Median

$102$1041%$97$96Median

<6



Growth rate

Compensation by most mentioned titles (averages in thousands)

1%$112$1111%$102$101System architect

3%$76$743%$71$69System analyst

2%$68$673%$65$63System administrator

0%$104$1033%$95$91Senior system engineer

0%$88$882%$83$81Senior system analyst

2%$87$853%$83$80Senior system administrator

0%$94$941%$89$88Project manager

0%$85$850%$79$78Network engineer

1%$98$962%$90$88Technology manager

3%$168$1633%$138$134Vice president

2%$114$1133%$106$103Technical director

4%$94$914%$84$81System engineer

-3%$119$1233%$109$106Information system director

1%$149$1472%$122$119Director

4%$102$984%$92$88Technology director

2%$97$951%$90$89Technical leader

3%$168$1623%$143$138Chief technology officer

1%$86$862%$80$79Business system analyst


Compensation by company size vs. level of purchase decision influence (in thousands)

Implementer

$101$85$80Median

$112$98$98Average

$91$79$85Average

$86$72$83Median

Decision maker

SMB Mid-market Enterprise

0 20 40 60 80 100%

Microsoft Expression Design or Media

Microsoft Expression Media or Web Media

Oracle/BI

SAP/Business Objects

Google Talk

Yahoo Messenger

Google Docs

Microsoft Live Meeting

Adobe

Microsoft Sharepoint

Microsoft Project

WebEx

Microsoft Outlook

Microsoft Powerpoint

Microsoft Word

Microsoft Excel

% of respondents (n=836)

For information workers, Microsoft Excel is the most widely used software product receiving highest satisfaction scores

68%45%23%Google docs

73%38%36%Google Talk

79%43%36%Microsoft Word

77%42%35%Microsoft Powerpoint

77%44%34%Microsoft Outlook

84%37%46%Microsoft Excel

40%

38%

38%


60%

69%

76%

Total

20%

31%

38%

% very satisfied

Microsoft Expression Design or Media*

Microsoft Expression Media or Web Media*

Adobe

Q. Which of the following software products do you use?

Q. On a scale from 1 to 5, what is your overall satisfaction with the following tools?

*Small sample sizes = 10 and 13

0 20 40 60%

NetBeans

Any version of Visual C++

IBM or IBM Rational

Other Microsoft development tool

Any version of Visual Basic

Apple

Sun

PHP

Any version of Visual C#

Other Java development tools

Eclipse

Oracle

.NET

Any version of Visual Studio

Other Open Source dev. tools

Adobe

Microsoft


For developers, development tools from Microsoft are used most

Q. Please indicate which software development tools you have used in your development work.

Q. Please indicate which software development tools you have significant purchase decision making influence over.

0 10 20 30 40 50 60%

Oracle

Sun

Eclipse

NetBeans

IBM or IBM Rational

Adobe

Any version of Visual Basic


.NET

Any version of Visual Studio

PHP

Microsoft

Any version of Visual C++

Any version of Visual C#

Other Microsoft development tool

Other Open Source dev. tools

Apple


% of developers very satisfied with Apple is highest

68%33%35%PHP

71%41%30%Adobe

79%37%41%Any version of Visual C#

75%43%32%Any version of Visual Studio

75%45%31%Eclipse

80%46%35%Other Open Source development tools

43%

50%

38%

34%


66%

68%

74%

81%

Total

23%

18%

36%

47%

% very satisfied

Sun


.NET

Apple

Q. On a scale from 1 to 5, what is your overall satisfaction with the following tools?

linkedin’s technology trends & compensation study · linkedin’s technology trends &...

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