licensee

Hotel

Serial number

Licence name

Address

Phone ( )

Mobile

Fax

Licensee

Email address

Web address www.

Completed by

Authorised by

Date

May 2011

OLGR – Hotel Licence checklist of page 15

IMPORTANT NOTES From 1 July 2008, the Director-General Communities NSW (the Director-General), and the Casino, Liquor & Gaming Control Authority (the Authority) have the statutory authority previously held by the Licensing Court and the Liquor Administration Board. The Director-General and the Authority can impose conditions on a licence. The Director-General can order a licensee to cease, vary or implement venue practices, order a late hour entry declaration, ban undesirable products and promotions and require licensee to contribute and participate in a local liquor accord. Refer to Attachment A

In Schedule 1 – list all licence conditions other than liquor harm minimisation conditions imposed prior to 1 July 2008, or by the Authority or Director-General since that date.

In Schedule 2 - list all written directions made under section 75 that the Director-General has served on you or your staff to cease, vary or implement a venue practice.

In Schedule 3 - list all written declarations made under section 87 that the Director-General has made relating to a late hour entry declaration affecting your venue.

In Schedule 4 - list all written orders made under clause 50 that the Director-General has served on you requiring a Responsible Consumption Message on discount advertising.

In Schedule 5 - list all written notices under section 101 that the Director-General has given to you relating to restricting or prohibiting undesirable liquor products.

In Schedule 6 - list all written notices under section 102 that the Director-General has given to you relating to restricting or banning an undesirable liquor promotion.

In Schedule 7 - list all written directions under section 136 that the Director-General has given to you to make a financial contribution and/or participate in a local liquor accord.

Our compliance officers use the checklist when they audit your licensed premises. The checklist addresses important legislative requirements such as signage, advertising, responsible service of alcohol and responsible conduct of gaming. The checklist is a valuable tool that can help your venue become and remain compliant with the liquor and gaming laws. We encourage you to use the checklist regularly to help monitor your compliance. SIGNAGE AND RESOURCE MATERIAL To comply with the legislation, you must display the liquor signs referred to in this document or the “old liquor” signs up to 30 June 2009. The signs can be purchased through the OLGR using the following options listed below: 1. on line via shop.nsw using a credit card (Visa/Mastercard) at www.shop.nsw.gov.au 2. using our mail order form on www.olgr.nsw.gov.au/pdfs/order_form_web.pdf 3. by telephone, Sydney client access centre on (02) 9995 0333, or 4. in person by attending the shop located on Level 7, 323 Castlereagh Street, Haymarket. Office hours are 8:30 am to 5:00 pm We also have a range of free resource material; please visit our website at www.olgr.nsw.gov.au

Last update 19 May 2011


A NO ANSWER MAY BE A BREACH AND REQUIRE FURTHER INQUIRY Y N

This section operates under the Liquor Act 2007 and Liquor Regulations 2008, unless specified

S.15 Is the venue’s primary purpose the “sale of liquor by retail”, and particularly that

gaming machines do not detract from the venue’s character or from the enjoyment of persons using the hotel otherwise than for the purposes of gambling?

S.52, S.53 & S.54

Has your venue complied with each and all conditions imposed by the Director-General and the Authority as set out in attachment A?

S.9, S.12 & S.14

Is liquor sold and supplied strictly per statutory and licence conditions, and if approved, per extended trading hours?

S.95(1) & C.29 Is there a sign at the front of the venue showing the approved Licence Name, Type of

Licence, and the Name of the current approved licensee?

S.95(2) Did you receive approval from the Authority to alter the venue name? C.36 If the licensee/approved manager is not present at the venue is a copy of the licence,

licence-related authorisations and conditions imposed by the Authority available at all times to staff members?

S.107 Is the licence available for immediate inspection by police or inspector?

If your venue trades past midnight, do you maintain an Incident Register? and ► Does the register show all incidents of violence and anti-social behaviour? ► Have you responded immediately and appropriately to these incidents?

S.56 & C.27

► Is the register available for immediate inspection by police or inspector? S.17(2) Is your venue open to all classes of people without discrimination? S.17(4) Is food available at all times when liquor is sold or supplied for consumption on the

venue?

S.17(5) Are there procedures and controls in place to prevent liquor being sold outside approved trading hours to your in-house lodgers or employees in the bar area?

Do you have procedures and controls in place to prevent intoxication, indecent, violent or quarrelsome conduct on the premises [see Director-General’s Intoxication Guideline]?

S.73(1)

► Do you have procedures and controls in place to detect intoxicated patrons prior to entry?

S.73(2) & (3) Do you have procedures and controls in place to prevent liquor being sold or supplied to an intoxicated person?

S.73(5) If an intoxicated patron is found to be in the premises, can you prove that all steps have been taken to remove the patron from the premises?

LIQUOR OPERATIONS, INCIDENT REGISTER & FOOD PROVISION

MINIMISING INTOXICATION

PRIMARY PURPOSE & LICENCE CONDITIONS

LIQUOR LICENCE

LIQUOR OPERATIONS


Are there procedures and controls in place that deter criminal activity including use/supply of illicit drugs and trafficking of stolen goods? and

S.74

► to report actual/suspected criminal activity to police?

Does your venue operate a voluntary liquor self-exclusion scheme? and S.76

► If requested, can staff properly inform patrons of the details of the scheme? Have you accepted all requests from patrons wishing to self exclude from your venue? and

► Do you ensure patrons know how the self-exclusion scheme works?

S.76(3)

► Do you publicise the availability of the self-exclusion scheme?

S.7 Is the person apparently in control of your venue authorised by the Authority? S.8 Have you ensured that liquor is only sold on the authorised area of the premises? S.92(1)(a) If you intend to be absent from the venue for more than 6 weeks, has approval been

sought from the Authority for a temporary manager to manage the venue?

S.92 Have all instances of letting or sub-letting at the venue been approved by the Authority?

S.61 & S.66 If the licensee/manager has not been present at the venue for more than 28 days, is the person in-charge approved by the Authority?

S.93 If the venue was closed for more than 6 weeks, was the Authority notified? C.30 Do you provide an annual return to the Authority at the end of each calendar year?

C.40 Does the licensee hold an approved RSA certificate? C.41 Do all staff involved in the sale and supply of liquor hold an approved RSA certificate? C.42 Do all staff involved in security and crowd control hold an approved RSA certificate? ► Have you sighted each staff member’s original RSA certificate? C.43 Do all person/s involved in liquor promotions hold an approved RSA certificate?

Does your RSA register contain a copy of the RSA certificate of the licensee and each staff member involved with the sale and supply of liquor? and

C.44

► Is the register available for immediate inspection by police or inspector? C.51 Is drinking water available free of charge to all patrons at all times when liquor is sold

or supplied?

DETERRING CRIME

LICENSEE CONTROL

RSA TRAINING

LIQUOR SELF-EXCLUSION


S.119 If you allow a minor to sell, supply or serve liquor on the venue, have you obtained approval from the Authority?

S.126 Do you have procedures and controls in place to prevent minors from entering the venue?

Does your venue have procedures and controls in place to prevent minors being sold or supplied liquor? and/or

S.117

► from consuming or taking away liquor from the venue? If you have a Minors Functions Authorisation, do you have procedures and controls in place to ensure that all conditions are known and observed by staff, including

► giving local police 7 clear days prior notice of each minors function? ► comply with any directions given by the police or the Authority?

S.122

► liquor must not be sold, supplied, disposed of or consumed in the area in which the function is held?

Are there procedures and controls in place to ensure that minors do not enter or remain in bar areas or restricted areas of the venue?

S.124

► stay with a responsible adult in authorised areas?

S.139(3)(r) If the venue provides public entertainment, is such entertainment approved by the local council?

Are all liquor promotions conducted in accordance with the responsible service of alcohol [see Director-General’s Liquor Promotion Guideline]? and

► Do you have procedures and controls in place to prevent intoxication or binge drinking during the liquor promotion?

S.99 & C.50

► Have you ensured that all liquor advertisements consider the responsible service of alcohol principles [see Director-General’s Liquor Promotion Guideline]?

S.100 & C.52 Have you ensured that all liquor products declared by the Minister to be undesirable are banned from sale?

If you sell or supply liquor via telephone, fax, mail order or internet, is the licence number shown on the advertising material or information? and

► Do you have procedures and controls in place to ensure that minors do not make a liquor purchase?

S.114 & C.32

► Do you give written instructions to delivery personnel to ensure that minors do not accept or take possession of liquor purchased and delivered?

Has your venue received a noise disturbance complaint from the residents, police or local council?

► Have you met with the resident/s to resolve the disturbance issue? ► Has the disturbance issue been resolved voluntarily?

S.79

► If your venue has an LA10 Noise and Disturbance Conditions imposed, do you comply with the conditions?

MINORS

PUBLIC ENTERTAINMENT

REMOTE LIQUOR SALES

UNDESIRABLE LIQUOR PRODUCTS

LIQUOR PROMOTIONS OR ADVERTISEMENT

NOISE DISTURBANCE


S.127 & C.31 Is Sign 1L [Under 18s not to be served alcohol] prominently displayed at the bar or if no bar, at or near every public entrance?

S.127 & C.33 Is Sign 2L [Bar areas of hotels] prominently displayed at or near each entrance to bar and gaming area?

S.127 & C.34 If your venue has an authorised area, is Sign 3L [Under 18s authorisation signs] prominently displayed at each entrance to the minor’s authorisation areas?

S.97 & C.35 If your venue has a breath analysis instrument, is Sign 4L [breath testing] prominently displayed near the breath analysis instrument?

S.127 & C.32 If the venue sells liquor through the internet, is Sign 1L [Under 18s not to be served alcohol] prominently displayed on the internet site and is your licence number prominently displayed on the site and in any advertising?

Note: Signs 1L, 2L and 3L must be purchased from the NSW Office of Liquor, Gaming and Racing. They cannot be reproduced or customised by venues. The signs are also available in an adhesive decal version (for placing on glass panels)

LIQUOR SIGNAGE

Sign 1L – Minors not to be served liquor Sign 2L – Bar areas of hotels

Sign 3L – Minors authorisation

Sign 4L - Breath testing sign [only applicable if you have a breath analysing instrument in your venue]


Reference

Short Title – Conditions Example Y N

Eg: Ensure that specified zones are cleared of rubbish Staff to ensure immediate vicinity cleaned and clear of refuse before 6.00am

Reference Short Title – Written Directions Example Y N Eg: Consumption of alcohol outside the venue is

prohibited On Friday 1 January 2009, Close beer garden from 3.00pm

Reference Short Title – Written Declarations Example Y N Eg: Enforce a Late Hour Entry Declaration From 1 January 2009, patrons cannot enter after midnight

Reference Short Title – Written Orders Example Y N Eg: Include RSA standard message on advertising From 1 January 2008, a RSA message must be placed on all

liquor promotions

Reference Short Title – Written Notices Example Y N Eg: Restrict alcoholic drinks by percentage of alcohol

(ABV) From 1 January 2008, RTDs are prohibited from sale after 10:00pm

Reference Short Title – Written Notices Example Y N Eg: Restrict advertising the sale price of on-venue

alcoholic sales From 1 January 2008, Ceased free drinks until first try score in a telecast match promotion

Reference Short Title – Written Directions Example Y N Eg: Licensee must attend specified meetings of the

local liquor accord From 1 January 2008, Licensee must attend the local accord meeting

ATTACHMENT A

Schedule 1 - Licence conditions

Schedule 2 - Written directions to cease, vary or implement

Schedule 3 – Late Hour Entry Declaration

Schedule 4 - Responsible consumption message

Schedule 5 - Ban on undesirable liquor products

Schedule 6 – Ban on undesirable liquor promotions and activities

Schedule 7 - Liquor accords


A NO ANSWER MAY BE A BREACH AND REQUIRE FURTHER INQUIRY Y N This section operates under the Gaming Machines Act 2001 and Gaming Machines Regulation 2010, unless specified

S.47(2)(c)(ii) & C.59(2)

Does the licensee hold an approved RCG certificate?

Do all staff involved in the conduct of gambling hold an approved RCG certificate? C.59(4)

► Have you sighted each staff member’s original RCG certificates? Does your venue maintain a RCG register? and C.61(1)(a)

► Does the RCG register contain a copy of the RCG certificate of the licensee and each staff member involved in the conduct of gambling?

C.61(1)(b) ► Is the register available for immediate inspection by police or inspector?

S.39 Are all gaming machines shutdown for the mandatory period? S.47(2)(d) & C.55

► Does your venue have procedures and controls in place that prohibit gaming patrons receiving free or discounted liquor or free gaming credits?

C.49(1) Do you ensure all gaming promotional prizes are not indecent or offensive?

S.46 Has your venue established a link with an approved problem gambling counselling service?

Is the written agreement available for immediate inspection by an inspector? and S.46(3)

► if requested, can staff properly inform patrons of the details of the service? Does your venue operate a gaming self-exclusion scheme? and ► Do you ensure patrons have access to the self-exclusion scheme? ► Do you ensure patrons know how the self-exclusion scheme works?

S.49

► Do you publicise the availability of the self-exclusion scheme?

Does your venue have an ATM or EFTPOS terminal? and S.47(2)(g) & C.32

► Is the ATM or EFTPOS terminal located outside the gaming machine areas? S.47C Does your venue ensure that the ATM or EFTPOS facilities prohibit cash withdrawals

from a credit card account?

Does your venue have procedures and controls in place to ensure minors do not enter or remain in the gaming areas? and

S.52

► Do you have procedures and controls in place to ensure minors are removed from the gaming area immediately?

S.50 & S.51 Does your venue have procedures and controls in place to prevent minors from playing the gaming machines?

GAMING OPERATIONS

RCG TRAINING

RESPONSIBLE CONDUCT OF GAMING

MINORS

ATM AND EFTPOS TERMINAL

GAMING SELF-EXCLUSION


C.33 Has your venue been granted an exemption to cash cheques by the Authority? If no C.29(1) Is cheque cashing limited to one personal cheque per person per day up to a maximum

of $400?

Does your venue have procedures and controls in place to ensure the cheque is made out to the hotelier or hotel owner? and

C.29(1)((a)

► to prevent a person from cashing a cheque if they have a current dishonoured cheque of the person?

C.29(2) Does your venue ensure all cheques are banked within 2 working days? Are there procedures and controls in place to prevent cash advances being given to patrons? and

S.17(1) [LA]

► to prevent false recording of cash advance transaction? S108 [LA] Are there procedures and controls in place to prevent staffs from extending/offering

credit to patrons to gamble?

S.75 Do you ensure each gaming machine does not provide cash or credit other than a prize?

S.43(1) Does your venue have procedures and controls in place that prohibit external gaming related advertisements?

Is all in-venue gaming related advertising positioned so it cannot be seen from outside the venue?

S.44

► Do you ensure that each gaming machine jackpot monitor cannot be seen from outside the venue?

C.9(1)(a) Are all gaming machines located in the bar area of the premises as defined in the Liquor Act 2007?

C.9(1)(b) Do you ensure that gaming machines are only operated when liquor is legally sold? S.68 & C.8 If you operate more than 10 gaming machines, do you have a gaming room that

complies with the regulations, eg. Floor to ceiling walls. Patrons not required to pass through to enter or leave the venue. Machines not visible from street. Monitored at all times by electronic means or by the physical presence of hotel staff. Free entry. Machines are suitably spaced. Doorway or space to operating bar and toilets?

C.8(2)(i) If the gaming room can be accessed directly from a public street, does each doorway in the gaming room that provides access to and from the rest of the hotel clearly display what those other areas are?

S.68(1) Are no more than 5 gaming machines located outside the gaming room? Is a working clock, set to within 10 minutes of the correct time in all gaming areas? and

C.28

► Can a person playing any gaming machine readily view the clock? S.44A Are all gaming machines located in the venue so that they do not attract the attention

of the public who are outside the venue?

GAMING ADVERTISEMENT

GAMING MACHINES LOCATION

CASH ADVANCE OR CASHING CHEQUES


Is the balance of a gaming machine prize over $2,000 paid by crossed cheque/EFT? or

C.30

► if requested, the full amount of the gaming prize paid by crossed cheque/EFT? C.12(6) Has the venue paid all gaming and non-gaming prizes within 48 hours?

Are all gaming machine prize schedules approved by the Authority? C.13

► Are non-cash gaming prizes purchased directly from a retailer/manufacturer. If not, has approval been obtained from the Authority?

S.47A Are there procedures and controls in place to prevent gaming prize cheques being cashed at/or within 500 metres of your venue?

Are all gaming machine prize winning cheques clearly identified? and S.47B & C.31

► that the gaming prize winning cheque has the following statement “prize winning cheque – cashing rules apply”?

C.57 Are venue’s gaming machine jackpot prize monitors for linked gaming systems located in a bar or gaming room? [Bar area is defined in the Liquor Act 2007]

8

S.56 Are all gaming machines kept at the venue authorised by the Authority? S.133(1) Are all approved gaming machines kept at the venue connected to the authorised

Central Monitoring System [CMS]?

S.69 Have you ensured that all gaming machines have approved button labels, artwork and compliance plates?

Are faulty gaming machines immediately switched off? and ► an ‘out of order’ notice displayed? ► not allow patrons to play?

S.76(1) & C.11

► repair gaming machine as soon as practical? C.58 Are gaming prize records over $1,000 kept confidential and not published unless

requested by the winner?

Does the venue have procedures and controls in place to prevent gaming machines being interfered with? and

S.77

► all gaming machines operating with intact security seals?

GAMING PRIZES

GAMING MACHINES


C.110(1) Does your venue have a designated area (whether by signs or otherwise) at which gaming machine tickets may be redeemed?

Have you issued a written authorisation to a person to redeem gaming machine tickets? and

► kept a record of the written authorisation?

C.111

► kept a written record of the name, address and date of birth of authorised person? C.107 Do all gaming machine tickets include dollar value and a unique identification number? C.108 Does your venue ensure that gaming machines that issue tickets have a lock/security

measure and that an authorised person validates all wins over $10,000?

C.109(1) Does your venue’s ticket redemption machine keep a record of the gaming machine identification number, unique ticket identification number, dollar value, ticket date and time of issue?

C.109(2) Do all gaming machine tickets have the venue name and Gambling Help Line information?

C.112 If a gaming machine ticket is not redeemed on the day of issue or the next day and has a value greater than $500, does your venue record the name, address and signature of person claiming the ticket, identification details, time and date of redemption?

C.113 Does your venue keep a monthly record of tickets redeemed on day of issue, or on the next day, list of tickets not redeemed on day of issue, or on the next day, and list of all unclaimed tickets?

C.114(2) Does your venue display a list of all unclaimed gaming machine tickets for a period of at least 1 month immediately before the date on which the ticket is due to expire (12 months from date of issue)?

C.114(3) Does your venue pay all unclaimed ticket amounts to the Director General within 3 months of expiration?

C.115(2) Do you keep all gaming machine tickets that have been redeemed or presented for at least 3 years?

C.115(3) Are gaming machine tickets made available for inspection on request of an inspector?

If your venue operates a PRS? Do you ensure that gaming machine promotional prizes are not cash or a prize that exceeds $1,000? and

► to ensure that all promotional prizes are not exchanged for cash?

S.45

► to ensure that PRS points are not exchanged for cash? Are PRS participants aware that Player Activity Statements [PAS] are available on request? and

S.45 & C.48

► Does PRS promotional material inform participants that PAS information is available on request?

GAMING MACHINE TICKETS

PLAYER REWARD SCHEME [PRS] AND PROMOTIONAL PRIZES


If your venue operated an LPJS, is it authorised? and ► Is the link jackpot prize display visible from all gaming machines attached to the LPJS?

C.79

► Do gaming machines attached to the LPJS match those authorised? Are gaming machines clearly identified as being attached to the LPJS? and C.80

► Do house numbers on the cabinets match those electronically recorded in the LPJS controller?

C.81 Is the venue gaming machine jackpot prize monitor located in a bar or gaming area? C.82 Do you ensure that the venue’s progressive gaming machine or progressive system is

functioning properly?

C.83 Do you ensure that unauthorised persons do not have access to the venue’s authorised progressive gaming machine or progressive system?

C.84(1) Does your venue receive a written approval from the Authority to dispose of a progressive machine/system or accumulated jackpot amount?

C.85 Does your venue dispose of all accumulated jackpot amounts, less start up amounts in accordance with the Authority’s approval?

C.86 Are all unclaimed jackpot prizes older than 12 months paid to the Director-General within 3 months of that 12 months period lapsing?

C.87 Are all particulars kept for manual LPJS prize payments? [Date, serial number, prize winning combination, prize amount, name, address and signature of person who won the prize, name and signature of two witnesses]

If the prize pool exceeds $10,000 on an authorised progressive gaming machine or progressive system, have you ensured that your venue established a special account with a financial institution? or

► obtained a formal guarantee from a financial institution/a person/body approved the Authority? or

C.90(2)(a), 2(b) & 2(c)

► received a written approval from the Authority to enter into any arrangements in order to guarantee the payment of prizes?

C.90(3) Does your venue keep a written record of any special account established under, any guarantee obtained under or any arrangement entered under subclause (2)(a), (2)(b) or (2)(c)?

C.90(4) Have you ensured that all records referred to in subclause (3) are forwarded to the Authority within 21 days after the end of each instalment period?

C.96(1) Are all players’ cards restricted to persons over 18 years of age? C.96(4) Does your venue have procedures and controls in place to ensure that player cards are

not issued unless the applicant received the warning and information contained in the gambling warning notice and problem gambling notice?

C.96(5) Do you ensure that the player’s card is not issued to the person unless the G-line information appeared on the player’s card?

C.97 If your venue operates a player reward scheme, do you give persons an option of choosing whether or not to participate in the scheme?

LINKED PROGRESSIVE JACKPOT [LPJS]

PLAYER’S CARD


C.98(1) Are players prevented from operating more than one player account? Does your venue have procedures and controls in place to ensure that cash advances or any other forms of credit are not extended to the player’s account? and

C.98(2)

► that all players opening a new account are provided in writing information under C.84(3) and C.84(4)?

C.98(5) Have you ensured that all monies in the player account are kept in a separate account and not used by the venue?

C.101(1)(a) Do you ensure that when persons are issued with a player card that they are informed that the PAS are available on request?

C.101(1)(b) Do you ensure that when internally promoting electronic payment gaming machines, that material includes advice that PAS are available on request?

C.101(2) On request by a player who has a player’s account, do you ensure that the PAS is made available on a monthly basis?

C.101 Have you ensured all PAS contain the following information? [Total turnover, total wins, net expenditure, total points earned and redeemed, and time]

C.102 Do you keep a record or copies of all PAS issued to players? Are patrons’ requests to limit net expenditure of their player account met? and ► Are patrons informed that they may restrict/alter the weekly expenditure before

joining the Player Reward Scheme [PRS]?

C.103

► Are requests for restrictions on the account enacted within 24 hours? C.104 Is the account information of players’ restricted and confidential? C.99 Is the balance of all players' accounts limited to a maximum of $200? [Exemptions may

apply]

C.48 Have you ensured that all PAS contain the problem gambling notice [see sign 5]?

C.88(2)(a) Do you read and record the electronic turnover meters of the authorised progressive gaming machine on a monthly basis?

C.88(2)(b) Do you read and record the amount shown on the progressive meters of your authorised progressive gaming machines on a monthly basis?

C.88(2)(c) Do you read and record the amount shown on a progressive meter of each progressive machine at the time the progressive jackpot is won?

C.88(3) Do you prepare monthly progressive jackpot reconciliations for the venue’s progressive machines?

C.89(2)(a) Do you read and record the monthly electronic turnover meters of the venue’s authorised progressive gaming system on a monthly basis?

C.89(2)(b) Do you read and record the amount shown on the progressive meters of your authorised progressive gaming system on a monthly basis?

C.89(2)(c) Do you read and record the amount shown on the progressive meter of a progressive system at the time the progressive jackpot is won?

C.89(3) Do you prepare monthly jackpot reconciliations for the venue’s progressive system?

C.153 Are all gaming related business records kept on the licensed venue for at least 3 years, or other place approved by the Authority?

S.76B & C.19 Does your venue keep a written record of work carried out by a technician? [Date, technician’s name, technician’s licence number, and gaming machine name and serial number]

GAMING MACHINES RECORDS

TECHNICIAN RECORDS

GAMING MACHINE REPORTING

PLAYER ACTIVITY STATEMENT [PAS] AND ACCOUNTS


A NO ANSWER MAY BE A BREACH AND REQUIRE FURTHER INQUIRY Y N This section operate under the Public Lotteries Act 1996, Public Lotteries Regulation 2007 and Keno Rules, unless specified

S.8 If your venue operates keno, is it authorised? Are the keno rules prominently displayed at the keno change area? and S.24

► Have you ensured that keno rules are made available free of charge when requested?

S.38 & C.7 Is the prize-winner’s identity kept confidential and not published unless requested by the winner?

S.39 & C.14 Does your venue have procedures and controls in place to prevent keno advertisements that are false, misleading, and deceptive or contravene the requirements of the Regulation?

S.43 Does your venue have procedures and controls in place that prohibit credit betting on keno?

S.44 Does your venue have procedures and controls in place to ensure minors do not have access to keno games? [either in person, via mail or electronic means]

S.52 If there is a change with the keno licence, have you notified the Minister within 14 days of the change?

C.10 Is Brochure 2E [Info about the odds – betting on lotto, lotteries or Keno] available in each keno area at all times?

C.11 Is Brochure 2 [Info about the odds - betting on lotto, lotteries or Keno] in the relevant community language supplied ASAP following a patron’s request?

C.12(1) Have you ensured that each printed keno entry form contains the Problem Gambling Notice [see Notice 1G]

C.12(3) Have you ensured that all written material that explains how to enter keno contains the Problem Gambling Notice? [see Notice 1G]

C.12(4) If you are promoting or providing keno information on the website, have you ensured that the Problem Gambling Notice has been included? [see Notice 1G]

Cl.14(3) Do you ensure that all keno advertisements contain the Problem Gambling Notice? [see Notice 1G]

Is the balance of a keno prize over $2,000 paid by crossed cheque/EFT? or C.15

► if requested, the full amount of the keno prize paid by crossed cheque/EFT? C.16 Does your venue have procedures and controls in place to prevent staff from

extending/offering/supplying free or discounted liquor to patrons to participant in keno?

KENO OPERATION


C.26 Is Sign 1G [THINK! Gambling counselling] prominently displayed at the main public entrance? The sign is also recommended to be prominently displayed at the entrance if the venue has direct entry into the gaming area from a public street]

C.52 Is Sign 2 [Problem Gambling Counselling Service – issued by Australian Hotels Association] prominently displayed in each gaming area?

C.21(3)(a) Is Sign 3G [THINK! Chances of winning] prominently displayed at each entrance to the gaming areas?

C.8(2) & S.4(1), S.127 [LA] & C.33 [LR]

Is Sign 2L [Bar areas of hotels] prominently displayed in each bar? [This sign is also recommended to be prominently displayed at or near each entrance to bar and gaming machine area]

C.25, C21(3)(b)

Is Sign 4G [THINK! Gaming machine stickers] prominently displayed on each gaming machine?

C.27 Is Sign 4G(e) or Notice 1G prominently displayed on the ATM, Cash-Back machine, Player Activity Statement, website, and Keno entry and advertisement?

C.27(3A) Is Notice 2G prominently displayed on each Cash-Back Terminal operated by a player card?

C.23 Is Brochure 1E [Info about the odds – betting on gaming machines] made available in each gaming area at all times?

C.24 Is Brochure 1 [Info about the odds – betting on gaming machines] in the relevant community language supplied ASAP following a patron’s request?

C.54 Are Sign 2G [THINK! Self-exclusion contact cards] prominently displayed and secured in a cardholder attached to each bank of gaming machines?

Note: Signs 1G, 2G, 3G, 4G and 2L must be purchased from the NSW Office of Liquor, Gaming and Racing. They cannot be reproduced or customised by venues.

Sign 2 can be obtained from Australian Hotels Association. Brochures 1 and 2 must be purchased from the NSW Office of Liquor, Gaming and Racing. They cannot be reproduced or customised by venues.

GAMING SIGNAGE

Sign 1G – At the main public entrance

Sign 2 – At each gaming area (AHA sign)

Sign 3G – At entrance to gaming areas

Notice 1G – On ATM, Cash Back machines and Player Activity Statement. Keno entry forms, advertisement and website

Brochure 1E – At each gaming area

Brochure 2E – At each keno area

Sign 4G - On each gaming machine

Sign 2G – At each gaming area

Think! About your choicesThink! About your choicesThink! About your choicesThink! About your choices

Call Gambling HelpCall Gambling HelpCall Gambling HelpCall Gambling Help

1800 858 8581800 858 8581800 858 8581800 858 858

www.gamblinghelp.nsw.gwww.gamblinghelp.nsw.gwww.gamblinghelp.nsw.gwww.gamblinghelp.nsw.g

Your player activity statement is available

from the cashier.

Notice 2G – On each Cash-Back Terminal operated by a player card

Sign 2L – Bar areas of hotels

a)

b)

c)

d)

e)

licensee

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