Liberty TeleHealth How-to Guide for the Online Portal

To get started with Liberty TeleHealth on your computer, begin by visiting the online portal at https://telehealth.libertyhealthshare.org/ As an active Liberty HealthShare member, you are automatically eligible to enroll into our TeleHealth program, but you will need to sign up, even if you were enrolled in our past TeleHealth program, by creating a new account.

First Time Sign-In

Step 1: Go to the Liberty TeleHealth Online Portal

From your computer, go to the Liberty TeleHealth portal. Click on the left side Patients button. Next, click Sign Up at the bottom of the page.

Step 2: Check Eligibility

Proceed by entering your Liberty HealthShare Membership ID number as well as the birthdate of the primary account holder for your membership. Then click the “Check Eligibility” button to continue.

*Please keep in mind that you if have already signed up for Liberty TeleHealth using the app, you will not need to sign up again. You can move directly to logging into your account.

Once your eligibility is verified, you will be taken to the next screen where you will enter your information and create a password.

Login to the TeleHealth Web Portal Once you have created your Liberty TeleHealth account, you can now log in and receive the benefits of being able to visit a Provider anytime, from anywhere.

1. To login into your Liberty TeleHealth account start by entering your email address and password.

2. Then click Sign In

Welcome to the Liberty TeleHealth Web Portal Inside the TeleHealth portal, you can find a doctor, schedule an appointment, update your health chart, add your dependents, answer questionnaires to send to your physician and keep track of any health conditions you may have. You will also be able to have e-prescriptions sent to the pharmacy of your choice, see your visit history and receipts at any time and more. To get started we will go through each menu item within the Liberty TeleHealth portal to highlight the features and options available for you to use. Inside the Portal Before searching for a doctor and scheduling an appointment, create your profile and update your health documents.

Complete your Profile

Update your name, date of birth, email and contact information by clicking on the My Profile and Edit Demographics. Click Save to save your changes.

Complete “My Chart”

The Chart icon on the left-hand side of your menu is where you can enter your health information, report allergies, add documents for your doctor, chart your vitals, and see your prescriptions.

Adding Dependents

Everyone in the family can benefit from the opportunity of TeleHealth. You can easily add a dependent who is enrolled in your Liberty membership to your TeleHealth account by selecting “Family Accounts” found on the left hand side menu. Please remember that only minors can be added as family members, anyone 18 and older must create their own TeleHealth account.

1. To add a family member, start by selecting Family Accounts.

2. Then click the Add child button in the upper right corner.

3. Fill out your child’s information.

4. Click Save once complete.

Once your dependent reaches 19 years of age, you can transfer their account to a new TeleHealth account. You can click demographics and click proceed to transfer account.

It’s Time to Schedule an Appointment!

Before scheduling a doctor’s appointment, remember to complete a pre-call test!

Before using the TeleHealth portal to speak with a doctor, make sure to do a pre-test call to test your computer, camera and speakers.

Search for a Doctor

Seeing a physician when you have a medical concern should be simple and convenient for you. You can schedule an appointment, message or video connect with a doctor, anytime, anywhere!

• Search for a doctor by clicking on Find Doctor in the left-hand side menu.

• View a doctor’s profile by clicking on View profile under the doctor’s name. You can see their personal summary, specialty, licensed states, board certifications and the languages they are fluent in.

*NOTICE: COVID-19 PROVIDER LICENSURE WAIVER/MODIFICATION

The majority of States and U.S. territories have modified health care provider licensure standards so that patients who reside in the state will have broader access to telehealth providers during the COVID-19 pandemic. While the modifications/waivers are in effect, you may have access to providers not only in your own state, but in other states as well.

Want to see your current doctor on Liberty TeleHealth?

Invite your physician by emailing telehealthsupport@libertyhealthshare.org

Meet with a Doctor You have different needs at different times, so Liberty TeleHealth gives you three simple ways to speak with a doctor: Video, Schedule and Message. You decide what works best for you.

• Video calls will connect you via your computer camera • Schedule will connect you with available calendar times • Message will connect you to the chat feature inside TeleHealth

View if a Doctor is Online If your doctor is online and available for instant video calls or messages, you will see a Green dot by the doctor’s photo and the word ‘Online’ in green. To have an instant visit with a doctor who is online:

1. Select the Video button to start your visit.

2. Enter your Payment Information. Only Visa and MasterCard debit or credit card payments are accepted on the platform.

If the Provider is Offline If you see a Gold dot next to a doctor’s photo and the word ‘Offline’ the doctor is not immediately available for instant visits.

1. You can select the Message button to send the provider a message or

2. You can select the Schedule button to schedule an appointment for a time that is convenient for you.

Communicate With Your Doctor through Messaging

The Messages button is where you can reach doctor by starting a new message or responding to messages from a doctor. The message feature should be used as a follow-up after a call or used prior to a call for availability questions.

To Send a Message 1. Select the name of the doctor you would like to

message

2. Select the Message button on the doctor’s card you choose

3. Type your message in the Message bar

4. You can attach a photo from your computer by clicking on the camera icon

5. Click on a photo from your computer. The photo will automatically upload and show as sent in the message to your doctor

Communicate with your Doctor It’s important to communicate with your doctor and provide your doctor with details and information about your medical conditions, medications, pharmacy choice and more.

Questionnaires

Fill out the questionnaires applicable to you or required by your doctor before your appointment, so that your doctor can best serve you. Please note: Some e-prescriptions won’t be sent to you pharmacy unless the requested questionnaires are completed.

Choose Your Pharmacy

It’s important to let your doctor know where you would like your e-prescriptions sent. You can do this by selecting your preferred pharmacy with the Pharmacy icon located on the left-hand side menu.

Search by city, zip code or your home address to choose a Pharmacy. If you want to change your Pharmacy, click the Change Pharmacy in the right hand side of the Pharmacy section.

Stay Organized Liberty TeleHealth keeps your appointments, visit history and receipts all in one place so that you can access them when you need them.

Visit History

See your scheduled appointments and past appointments. View your past appointments and visit history under Instant Calls.

Search by the date of your visit or the status of your visit. Your appointments for the day will also show in the floating notification bar.

My Wallet Securely view your transactions. You can also add money via Visa and MasterCard debit or credit card to your balance to pay for future visits!

My Receipts

Keep your receipts all in one place when you need then. After seeing your doctor, your receipt, which includes diagnosis codes and CPT codes, will be in the My Receipts tab. After your visit, remember to download your receipt and submit your receipt in ShareBox within 120 days.

Submit a TeleHealth Visit Expense to Liberty HealthShare

After your visit, you will need to submit your expense to ShareBox.

1. Log into your ShareBox

2. Click Medical on the menu located on the left-hand side of the screen

3. In the drop-down menu, click Expenses.

4. Once you are in the Medical Expenses page, click Submit Expense on the top right-hand side of the screen.

5. Fill out Reason for Visit and Member Information.

6. Upload your TeleHealth Receipt located in the receipt in the left hand-side menu, which includes your Diagnosis Codes and CPT codes.

7. Complete and upload your Member Submitted Expense (MSE) Form.

8. Check for your ShareBox for notifications related to your expense.

Questions? If you have questions about the Liberty TeleHealth portal, Email Telehealth at telehealthsupport@libertyhealthshare.org or visit our website at www.libertyhealthshare.org/telehealth