lesson 8 basic pnr

AUSTRIAN SERBIAN TOURISM PROGRAMMESAUSTRIAN SERBIAN TOURISM PROGRAMMES

Introduction to Passenger Name Record

AUSTRIAN SERBIAN TOURISM PROGRAMMES

INTRODUCTION TO PASSENGER NAME RECORD

Chapter 5At the end of this chapter, you will be able to: Define a PNR and its mandatory fields Sell flight segments from Amadeus Neutral Availability Enter name elements Enter contact elements Enter ticketing arrangement elements Save PNR


Information on your AIRLINE TICKET

1 – Passenger’s Name2 – Route3 – Ticket Number4 – Flight Number5 – Ticket Booking Class6 – Date of Journey7 – Local Departure Time9 – Ticket Reservation Number / Record Locator10 – Ticket Restrictions/ Endorsements11 – Fare Basis12 – Baggage Allowance


PNR mandatory elements

A Passenger Name Record (PNR) contains details of a passenger’s reservation and other information related to a passenger’s trip– A PNR can contain maximum of 999 elements, that can be mandatory or optional

PNR contain 5 mandatory elements :1. Name

• contains first name and surname of the passengers

2. Itinerary • contains flight segment, hotel, car, cruise, tour or ground transportation

3. Contact • contains contacts of the passengers or travel agency such as phone, email, fax ...

4. Ticketing • determines the date when the ticket is going to be issued or applying ticketing time

limit

5. Received from • determines who has done the changes in PNR


PNR Creation You can enter the elements in any order!

After you have entered the five mandatory elements then you can use an End Transaction (ET) entry to file the record in the system.– ET closes PNR

When a PNR is successfully filed in the system, it is assigned a 6-character code called a Record Locator.– Record locator is used to retrieve a previously created and filed PNR


1. Itinerary element: Segment Sell (SS) An itinerary element can be a flight, hotel, car, ferry, cruise ...

element Each individual itinerary element is called a segment Example:

SS 2 C1Where:– SS: Transaction code fo segment sell– 2: the number of passengers– C: the class of service– 1: Line number in Availability Display


Explain You want to book for 3 passengers the class M with Jat

Airways. What should be your entry code if available options are as shown:

SS 3 M 2


Task You receive the following client’s requests:

1. „I want to fly on 20th of October to Madrid, from Belgrade, with Swiss Airlines. Do I have non stop or connecting flight?“

AN 20OCT BEG MAD/A LX

2. „I’ll choose the flight from 14.40. Please book me the cheapest class of service.“

SS 1 W 2


2. Name element (NM) A passenger name consists of:

1. Familiy name2. Given name3. Title (Mr, Mrs, Miss ...)

The entry order is:– NM - Transaction code for creating the name element– The number of passengers with the same family name– Family name– / (slash) that separates the name – Given name– Title

For example:

NM 1 ILIC/ZORAN MR


More examples Passenger with two surnames:

NM 1 ANDRIC ILIC / ANA MRS

Passengers with the same family name:NM 2 ILIC / ZORAN MR / ANA MRS

Passenger with an infant (0-24 months) NM 1 TOMIC / IVANA MRS (INF/LEA/10AUG12)

If an infant has different surname:NM 1 TOMIC / IVANA MRS (INF ANDRIC/LEA/10AUG12)

Passenger is a child (2-12 years) NM 1 SIMIC / MAJA (CHD/07DEC05)

Passenger with the discount for youth (YTH)NM 1 SIMIC / ALEKSA (YTH)


Tasks Mrs Helga Thompson wants to book the flight for her, for son Frank, born

on 9 June 2012, and daughter Angela, born on 17 November 2008.

NM2THOMPSON/HELGA MRS (INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08)

Mr Milic Jovan wants to book the flight for him and his son Milos, born on 10 July 2009, and his friend Mr Ilic Zoran.

NM 2 MILIC / JOVAN MR / MILOS (CHD/10JUL09) 1 ILIC / ZORAN MR

Mr Simić Dejan wants to book the flight for him, his wife Ana, and children Jana, born on 15 August 2012, and Lena, born on 5 August 2009.

NM 3 SIMIC/DEJAN MR/ANA MRS (INF/JANA/15AUG12)/LENA(CHD/05AUG09)


3. Contact element (AP) This element enables you to contact passengers if changes occur to their

itinerary, or to advise them of other important information This element is mandatory for all passengers entered in name element Entry code: AP (Address Passenger) Contact elements could be:

– Home phone number: AP 123456-H– Business phone number: AP 123456-B– E-mail: [email protected]– Address: AP Krunska 19

If entered only AP then the system automatically creates a contact element from mini-office profile.


Passenger association with contact element

Home contact number is associated with the first passenger in displayed order:

AP 111222-H/P1 Business phone number is associated with the first and third

passenger:

AP 222333-B/P1,3 Given phone number is associated with all family members:

AP 333444-H/P1-4


4. Ticketing element (TK) The ticketing element is used to indicate the type of ticketing

arrangement, for example when and where the tickets are to be issued. The entry code is: TK The ticketing indicators that could be used are:

– TL (Ticketing Time Limit) – used to request ticket issuance on a specific date and time, for example:

TK TL 10DEC (deadline to purchase ticket is 10th of December)

TK TL 10DEC/1800 (deadline to purchase ticket is 10DEC till 18.00)

– XL (Automatic Cancellation of Itinerary) – this identifier enables the itinerary to be automatically cancelled when the date entered in the TK element is reached, for example:

TK XL 20DEC (On the entered date, the system will automatically cancel the PNR, and end transaction at midnight on the date entered)

– OK – the ticket has been issued:

TK OK


Tasks The passenger does not buy the ticket immediately, so enter

the time limit for 20 NOV at 1400:TKTL20NOV/1400

If the passenger does not buy the ticket till arranged date, enter cancellation date (21NOV/1200):

TK XL 20NOV / 1200

The ticket has been issuedTK OK


5. Received From element (RF) RF element identifies the person who makes or modifies a

reservation– It is required when PNR is created or modified– It is free format text, and you can enter a maximum of 69 characters– During PNR creation, it is displayed as the second line in the PNR– After you end the transaction, RF element is transferred to PNR history

(does not appear in the PNR)

RF MRS KOSTIC – Passenger’s name

RF ANA – Agent’s name


End transaction (ET) After you have entered all 5 mandatory elements you must

end transaction in order to:– file the record into the system– get Amadeus 6-character record locator

Possible entry codes are: ET – end transaction, and PNR is closed and record locator displayed

ER – end transaction, and redisplay PNR


PNR retrieval (RT) (p. 67)

To retrieve and display an active PNR, enter:

– RT XXXXXX – retrieve by PNR record locator

– RT/PERIC – retrieve by passenger family name

– RT/P – retrieve by the first letter of the family name (the list of PNRs beginning with a specific letter will be displayed)

– RT JU210 – retrieve by the flight number


Ignore transaction (IG) You can ignore a PNR at any time during creation or

modification The entry code is:

IG (Ignore) – PNR is ignored

IR (Ignore and retrieve) – current updates are ignored and the original PNR is displayed

If IG is used when modifying an existing PNR, then the system ignores only the updates, and returns to PNR’s original form


Canceling PNR elements (XE, XI) When you cancel an existing PNR element, the system

automatically transfers the information to PNR history

XE – to cancel any element, for example XE3 cancel passenger name element 3

XI – to cancel the entire itinerary


PNR Modification (p. 73)

Modifying the PNR elements:– 5/333444 – change passenger contact at line 5 in the PNR– XE5,6 – cancel elements 5 and 6– 8/22NOV – change ticketing date– 8/OK – change ticketing information (for example, change

TK TL to TK OK)– 5/P1-3 – add passenger association to an existing element


Exercise1. Mr Hans Koker makes the following

reservation for him, and his wife Ana:– Class of service: C– Via: London (LHR) – Madrid (MAD) – Departure date: 10 Dec– Airline: British Airways– Return for 7 days

Their phone number at home is 0181 507 6389.

Deadline for purchasing the ticket is 05 Dec.

Please end the reservation and read the PNR record locator.

Result:NM2KOKER/HANS MR/ANA MRS AN 10DEC LHRMAD/A BA/ C CSS2C1ACR7SS2C12AP 0181 507 6389-H/P1,2TKTL 05DECRF ANGELAERIG


Explanation of the system response Explanation of the 4th line:

• BA 456: airline and flight number• C: Class of service• 10DEC: Departure date• 2: Day of the week (Tuesday)• LHRMAD: Departure/Destination airport• HK2: Status of reservation (Holding

confirmed for two seats) go to p. 44!• 5: Departing terminal• 0620: Departure time in local time of

departure city• 0935: Arrival time in local time or arrival

city• 767: Equipment code• E – Eligible for electronic ticketing• 0 – Number of stop

Explanation:

RP: responsability RF: received from element 1-6: PNR segment numbers SEE RTSVC: retrieve service information

Examples of responses on page 42!


Explanation Task: Retrieve your PNR

PNR record locatorIndicates airline locator is available

Initials and duty code of the person who made the last modification in the PNR

Date and time when PNR was modified


Exercise Book 2 seats for Mr Pera Perić and Mr Jova Jović for the

following trip:– Departure date: 17 DEC– Via Belgrade-Podgorica– Airline: Jat Airways– Return for 4 days

Their office phone number: 222444. Issue the ticket. Please end the reservation and read the PNR record locator.


ResultNM1 PERIC/PERA MR 1 JOVIC/JOVA MRAN 17DEC BEG TGD/A JUSS2M2ACR4SS2M3AP 222444-B/P1,2TKOKRF ANGELAET


Task 1 Mrs Helga Thompson wants to book the flight for her, and her

children: Frank (born on 9 June 2012), and Angela (born on 17 November 2008):– Departure date: 7 November– From Paris to Hamburg via Frankfurt– Airline: Lufthansa– Class: C– Return date: 21 November– Home phone number: 161 6365544– E-mail: [email protected]– Issue the tickets


ResultNM2 THOMPSON/HELGA MRS(INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08)AN 07NOV PARHAM/X FRA/A LH/C CSS2C1ACR 21NOVSS2C1AP 161-6365544-H/[email protected] OKRF AET


System response RT 3AWYLG


Task 2 Mr Nenad Bojevic makes reservation for him, and his

colleagues: – Mr Milos Simic– Miss Zona Kostic– Mrs Ljubica Stevic

Reservation details are:– On 11 Jan they travel from Belgrade to Geneva via Zurich with JAT

Airways and Swiss– On 15 Jan from Geneva to Rome with Swiss– On 20 Jan from Rome to Athens with Alitalia– On 23 Jan from Athens to Belgrade with Olympic Air (OA)– Business phone number for all passengers are 777333– The ticket will be issued 6 days before departure


ResultNM1 BOJEVIC/NENAD MR 1 SIMIC/MILOS MR 1 KOSTIC/ZONA MISS 1 STEVIC/LJUBICA MRSAN 11JANBEGGVA/X ZRH/A JU,LX SS4M1AN 15JAN GVAROM/A LXSS4M1AN 20JAN ROMATH/A AZSS4M1AN 25JAN ATHBEG/A OASS4M1AP 777333-B/P1-4TK TL 05JANRF AET


Task 3 Miss Green called to make following reservation:– Mr Thomas Cook, his wife Mrs Fiona, and their sons Robert

(born 22 Decembre 2004), and David (born on 18 July 2012)

– On 10 july Rome-Buenos Aires with Aerolineas Argentinas (AR)

– On 25 July from Buenos Aires return to Rome– The home phone number in Rome is 5432200– Issue the ticket


EntryNM2 COOK/THOMAS MR/FIONA MRS(INF/DAVID/18AUG12)NM1 COOK/ROBERT(CHD/05AUG09)AN 10JUL ROMBUE/A ARSS3Y1AN 25JUL BUEROMSS3Y1AP 5432200-H/P1-3TK OKRF AER


System result


Task 4 Mr. Milic Jovan makes reservation for him and his son Milos (born

on 10 June 2009) and his friends Mr. and Mrs. Andric: Zoran and Ana, and their son Marko (born on 05 April 2012)– On 07 Feb from Paris to Hamburg via Frankfurt with Lufthansa, C class– They return on 21 Feb– The phone numbers in Paris are:

• 161 6363355 Milic family – at home• 161 9688444 Andric family – at home

– Issue the ticket


ResultNM2 MILIC/JOVAN MR/MILOS(CHD/10JUN09)NM3 ANDRIC/ZORAN MR/ANA MRS/MARKO(CHD/05APR12)AN07FEBPARHAM/X FRA/A LH/C CSS5C1ACR21FEBSS5C1AP 1616363355-H/P4-5AP 1619688444-H/P1-3TK OKRF AERIG


System response


E-ticket sample

lesson 8 basic pnr

Technology

element nm

contact element ap

flight number

record pnr

ticket number

number of passengers

element entry code

individual itinerary