INCO 3025Lesson 1: Communication and

Greetings and Introductions

By the end of the lesson students will be able to define the basic principle of communication and use appropriate greetings and introductions in controlled conversations and free conversations.

Objective(s)

Communication & Language Styles(Basic information)

Communication - giving or exchanging information, signals, or messages as by talk, gestures, or writing

Language- a. Communication of thoughts and feelings through a system of arbitrary signals, such as voice sounds, gestures, or written symbols. b. Such a system including its rules for combining its components, such as words.c. Such a system as used by a nation, people, or other distinct community.

Language Style – particular form of language usage which is divided into three basic forms: Formal, Informal, and Neutral

Once you have been introduced to someone, the next time you see that person it is important to greet them. We also greet people as we leave people. In English (as in all languages), there are different ways to greet people in formal and informal situations.

GREETINGS

Formal Greetings: Arriving Good morning / afternoon / evening.

Hello (name), how are you?Good day Sir / Madam (very formal)

Informal Greetings: Arriving Hi / Hello

How are you? What's up? (very informal)How are you doing? (very informal)

GREETINGS

It's important to note that the question "How are you?" or "What's up?" doesn't necessary need a response. If you do respond, these phrases are generally expected:

Very well, thank you. And you? (formal)

Fine / Great (informal)

GREETINGS

Formal Greetings: Departing Good morning / afternoon / evening.

It was a pleasure seeing you.Goodbye.Note: After 8 p.m. - Good night.

Informal Greetings: Departing Goodbye / Bye.

See you (later).Later (very informal)

GREETINGS

It is common to use a special greeting used just for that occasion on special days, holidays and other special occasions. Here are some of the most common:

Birthdays -Happy birthday!-Best wishes / Good luck on your thirtieth (age - use an ordinal number) birthday!-Many happy returns!

Wedding / Anniversary -Congratulations!-Best wishes / good luck on your tenth (number - use an ordinal number) anniversary!-Here's to many more happy years together (used when making a toast)

Greetings-Special Days

Special Holidays -Merry Christmas!-Happy New Year / Easter / Hanukkah / Ramadan etc.-All the best for a happy New Year / Easter / Hanukkah / Ramadan etc.

When making special greetings to children on their birthday and at Christmas, it is also common to ask them what they received:

-Merry Christmas! What did you get from Santa Claus?-Happy Birthday! What did your Daddy get for you?

Special Occasions -Congratulations on your promotion!-All the best for your ...-I'm so proud of you!

Greetings-Special Days

There are a number of phrases that are commonly used to introduce strangers.

Structures (name), I don't think you've met (name).

I don't think you know (name)May I introduce you to (name)(name), do you know (name)?(name), I'd like you to meet (name)

INTRODUCTIONS

When you meet someone the first time, it is common to greet the person with "How do you do?" the correct response is "How do you do." Here is a short introductory conversation:

Ken: Peter, I'd like you to meet Mary.Peter: How do you do?Mary: How do you do.Ken: Mary works for ...

A variation is also "It's a pleasure to meet you." or "Pleased to meet you.“

Ken: Peter, I'd like you to meet Mary.Peter: It's a pleasure to meet you.Mary: How do you do.Ken: Mary works for ...

Ken: Peter, I'd like you to meet Mary.Peter: How do you do?Mary: Pleased to meet you.Ken: Mary works for ...

INTRODUCTIONS

In informal situations, especially in North America, introductions are also made simply saying: "This is (name)." It is also common to just say "Hi" or "Hello" as a response in this informal setting.

Ken: Peter, this is Mary.Peter: How do you do?Mary: Pleased to meet you.Ken: Mary works for ...

It is also quite common to shake hands when you are introduced. After the initial introduction, hand shaking generally takes place in more formal, business situations. Otherwise, people just say "Hi."

INTRODUCTIONS

Formal introduction vs. Informal introduction

Name This is John.

Title, full name, position, company This is Dr. John Smith, Director of Surgery at John Hopkins Medical

Center.

INTRODUCTIONS

IntroductionsFormal vs. Informal

Greetings Arriving Departing Special Occasions

Wrap-Up