less18 patching

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    18Copyright 2007, Oracle. All rights reserved.

    Enhancing Database Capabilities

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    Copyright 2007, Oracle. All rights reserved.18 - 2

    Objectives

    After completing this lesson, you should be able to:

    Use the Enterprise Manager Support Workbench

    Work with Oracle Support

    Search MetaLink Log service requests (SR)

    Manage patches

    Apply a patch

    Stage a patch

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    Using the Support Workbench

    View critical

    error alerts inEnterprise Manager.

    View problem

    details.

    Gather additional

    diagnostic

    information.

    Create a

    service request.

    Package and upload

    diagnostic data

    to Oracle Support.

    Track the service

    request and

    implement repairs.

    Close incidents.

    1

    2

    3

    4

    5

    6

    7

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    Viewing Critical Error Alerts

    in Enterprise Manager

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    Viewing Problem Details

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    Viewing Incident Details:

    Dump Files

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    Viewing Incident Details:

    Checker Findings

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    Creating a Service Request

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    Packaging and Uploading Diagnostic Data

    to Oracle Support

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    Tracking the Service Request

    and Implementing Repairs

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    Tracking the Service Request

    and Implementing Repairs

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    Closing Incidents and Problems

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    Incident Packaging Configuration

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    Working with Oracle Support

    Oracle Support Services (OSS) provides 24 7 solutionsupport.

    Support is delivered in the following ways:

    MetaLink Web site

    Telephone

    Oracle Direct Connect (ODC) remote diagnostic tool

    The Customer Support Identifier (CSI) number is used

    to track the software and support that are licensed to

    each customer.

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    MetaLink Integration

    Enterprise Manager automatically alerts users to new

    critical patches.

    The Enterprise Manager patch wizard can be used to

    select an interim patch.

    You can review the patchs README file from within

    Enterprise Manager.

    You can download the selected patches from MetaLink

    into the Enterprise Manager patch cache.

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    Using MetaLink

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    Notes Only

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    Researching an Issue

    To research an issue on Oracle MetaLink, perform the

    following steps:

    1. Perform a keyword search.

    2. Review the documentation.

    3. Use the self-service toolkits.

    4. Use the automated diagnostic tests and business

    flows.

    5. Search for applicable patches.

    6. Log a service request (SR).

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    Notes Only

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    Logging Service Requests

    Log an SR by clicking the Service Request tab on the

    MetaLink home page.

    MetaLink performs searches based on the CSI number

    and SR profile.

    Provide the following information when logging an SR:

    Explanation of the issue, including error messages

    Steps taken to troubleshoot the issue

    Software version

    Steps required to reproduce the problem Business impact of the issue

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    Notes Only

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    Managing Patches

    Kinds of patches

    Interim patches

    For specific issues

    No regression testing

    CPUs (Critical Patch Updates)

    Critical security issues

    Regression testing

    Does not advance version number

    Patch releases

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    Applying a Patch Release

    Patch releases are fully tested product fixes that:

    Do not include new functionality

    Affect only the software residing in your Oracle home on

    installation

    Contain individual bug fixes

    Carry version numbers

    To apply a patch:

    1. Determine your Oracle software environment.

    2. Set your Oracle MetaLink login credentials.3. Stage the patch release.

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    Using the Patch Advisor

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    Using the Patch Wizard

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    Applying a Patch

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    Staging a Patch

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    Summary

    In this lesson, you should have learned how to:

    Use the Support Workbench

    Work with Oracle Support

    Search MetaLink

    Log service requests

    Manage patches

    Apply a patch release

    Stage a patch release

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    Practice 18 Overview:

    Using EM Tools for Alerts and Patches

    This practice covers the following topics:

    Using the Support Workbench to investigate a critical

    error

    Staging a patch to be applied later

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