Lecture 7Interviews

Purpose of Interview

Communicate information Look for change in perception and

behaviour Make decision Solve problem Gather new information

Preparation for Interview

Purpose Audience Place and time Contents Pattern

Process of Interview

Opening Creating atmosphere Clarifying purpose Exchanging information Finishing Results

Types of Interview

Performance feedback interview Job interview Interview for gathering information Interview for communicating information Interview for solving problem

Preparation for Performance Feedback Interview

Identify interviewer Collect and analyze information Work out outline of the interview Decide on time and place Inform the interviewee

Procedure of Performance Feedback Interview

Opening speech Self-assessment by the interviewee Evaluation on the interviewee Exchange of opinions Further discussion to reach common ground Agreement on the result of performance evaluation Closing

Principles of Performance Feedback Interview

Listen actively Be honest and friendly Praise first, then criticize Call a spade a spade Be aware of employee’s performance Control the process of interview

Process of Job Interview

Types of the interview Preparations of the interviews Skills of the interviewees

Types of Job Interview

■ Structured interview (Formal)■ Unstructured interview (Informal)■ One to one■ Panel interview

Prepare Job Interview Questions

Work experience related questions Education and training background

related questions Personality, work style, attitude and value

related questions Other Questions

Skills for Job Interviewer

■ Avoid unplanned interview■ Choose appropriate place and time■ Create an open climate■ Encourage to speak more■ Respect the interviewee■ Avoid being emotionally affected■ Listening and taking necessary notes■ Pay attention to the non-verbal behaviours

Use Silence Ingeniously

80%

Listening

80%

Listening

20%

Speaking

Format of Job Interview

Introduction Disconnection in the CV Interviewee’s personality and way of doing things

Interviewee’s inquiry about the

work and pay

Style of Job Interview

Informative Situational Challenging Ability-checking

Alternatives of Testing

Ability Handwriting Personality Skill Intelligence Situation

Overall Evaluation of the Interviewee

First impression A wide question-coverage Pay attention to the career development of the

interviewee Be aware of the disconnection Assess the ability of the interviewee Assess the personality of the interviewee

Abilities and Skills of the

Interviewee

Organizing Analyzing Decision-making Communicating

Advice to the Job Interviewee

Take an overall look at the interview Be aware of your own merits and shortcomings Try to “show off” during the interview

Be Well-informed of the Organization Whether it is a big company or a small one Whether it is public or private The size The location The annual turnover Whether it is a listed company Whether it is expanding or narrowing Whether it has any subsidiary(ies) The reputation of its industrial relation Any recent news release concerning the company The name of the CEO Whether it has any export business Does the company offer any training and career development schemes

To See Ourselves as Other See Us

What makes people like you What makes people dislike you What are you good at What are you poor at What do your colleagues think of you Is there any difference between being at home and in the office

In the Course of the Interview

Focus on leaving good impression Call a spade a spade Be confident Avoid inappropriate non-verbal behaviours

Voice Turnoffs

Apathy Rushed Irritation Phoneyness Hesitation

Message Delivery Guidelines

Tone (respectful, straight, honest) Articulation (good, clear words) Pitch (middle range) Volume (middle range) Projection (project energy and enthusiasm) Rhythm (verified) Pace (moderate)

Case study:

How many rats in Hong Kong?

The Abilities Being Tested

Structured thinking Logical thinking Pragmatic ability Reflective ability Communicative ability Creative ability

Role Play:

Are you acting appropriately either as an interviewer or an interviewee?

The class is divided into three groups of interviewers, interviewees and observers respectively, the groups of which are then subdivided into panel groups of four. These groups are to hold different interviews with the candidates, with the observers observing the whole process.