lecture 1 non verbal communication

7/30/2019 Lecture 1 Non Verbal Communication

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Introduction What is communication?

In simple words we can say that just to

convey the message

If we go in more detail we can say that

communication is the process of

transmitting (A B) & Receiving

(B A) Messages.


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Effective Communication:-

If some one achieve the desired level of

objective through communication , we

can say that it is effective

communication.

e.g. If your communication get the proper

response from the receiver it means that

you effectively conveyed the message.


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Encourage creative and Critical Thinking

Consider audiences information needs

Consider Audience's Technical Background

Consider Audience's Cultural Background andGender

Consider Audience's Knowledge of the Subject

How to achieve effective

Communication


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What is effective communication?


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ORAL COMMUNICATION


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Oral Communication


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Written Communication

Letters

Memos

Email

Reports/White Papers Web sites

Promotional Materials

Other written documents


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Oral Communication

Meetings

Conference calls

Phone calls Presentations

Video or audio recordings

Other forms of oral communication


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Oral Communication

What are the positive & negative of Oral Communication ?

Negative:

Very nervous, dont have the correct pronunciation of words,sometimes mother-tongue problem

Positive:

Self presentation, Body language, Personality development


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Communicating Meaning

Visual 55 percent

Paralanguage: 38 percent

Language: 7 percent


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The Communication Process

Sender has an idea

Sender encodes the idea

Sender transmits the message

Receiver gets the message

Receiver decodes the message

Receiver sends feedback


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Components of Communication

1. Context

Internal Means

External Means

2. Sender (Encoder)

3. Message

4. Medium

5. Receiver (Decoder)6. Feed Back


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Context

Context tells us reason for

communication and reasons may be

1. Internal

2. External


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Internal:

Internal means a companywants to Discuss an

idea/Issue to its employees the message should be

either in writing or verbal


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External:

In eternal contextsome queryfrom stakeholders or from outsidethe organization-

You may response to query

Email

Fax

Telephone Letter

Verbal etc.


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Sender (Encoder) When you sending the message, you are

the Encoder .

Here the wordyoumeanwriter/Speaker

decides whether the message should be in

written or oral. He/She may chooseWords,

Symbols, Pictures or Graphicsthat express

the objective in the real sense.


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Message

Message is basically the basic idea that you want tocommunicate.

The message may be

Verbal, means (Written or Spoken)

Non-Verbal, means( Symbols, Pictures or unspoken).

This is very much important component of communication Your message should be or MUST be clear and easy to

understand

The most important element in message is your receiver .You must be well aware about your receiver.

While preparing a message you should keep in mindhow your receiver will interpret the message.


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Message (Cont.)

You (Sender) should also keep in mind

your relationship with the receiver

while preparing message.

some times wrong message may create

a loss to your organization , to yourself.

or it can create a bad impression for

you/your company.


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Medium Medium is basically channel through which your message

reaches to receiver & channel vary from situation tosituation.

E.g. Lets say Govt of Pakistan wants to convey its message

to Pakistani Nation , now Govt will select the effective

medium it may be. T.V

Radio

Papers

Or all of the above keeping in view the Importance of the

message.When we talk atMicro /Organizational Levelthe medium may

be writing or non-Verbal


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Receiver (Decoder)

To whom the message is being sent.

e.g. in case ofGovt of Pakistan's Message,

Pakistani Nation is receiver (Decoder).

In simple words we can say that receiver is

your reader (in case of press , letters etc.)

or Listener (In case of TV, radio, Speaker

Etc.)

Receiver is also known as decoder.


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Feedback Feedback is basically the response/reaction of

Receiver after receiving the message. Sender always need feedback to check weather

the message effectively reached or not? Or in

other words.

Sender need feedback to examine the success

or failure of the message.


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Guessing the Occupation of a

Person

Guess the Occupation of these two

persons
http://images.google.co.in/imgres?imgurl=http://spaceresearch.nasa.gov/research_projects/images/bioastronautics_03-2002_2.jpg&imgrefurl=http://www.amazon.com/exec/obidos/tg/cm/top-reviewers-list/-/1/A185H69S1490LG&h=216&w=162&sz=5&tbnid=pwIsM2qh0-wJ:&tbnh=100&tbnw=75&hl=en&start=6&prev=/images%3Fq%3Dbearded%2Bman%26hl%3Den%26lr%3D%26ie%3DUTF-8


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Stereotypical traits of a scientist1) lab coat

2) eyeglasses

3) facial hair4) large amounts of hair on head

5) symbols of research: scientific equipment,

laboratory instruments

6) pens in the pocket7) male.


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NON VERBAL COMMUNICATION

HELPS MAKE

COMMUNICATION MORE

EFFECTIVE


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SOFTEN

S SMILE

O OPEN POSTURE

F FORWARD LEAN

T TOUCH

E EYE CONTACTN NOD


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Body language

1. - Eye contact (Phm T. T. Huong)

2. - Facial expressions (Pham T. T. Huong)

3. - Gestures (Vu Thi Hang)

4. - Postures (Vu Thi Hang)

5. - Touch/Haptics/Tactile (Vu Thi Hang)


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Eye contact

Presented by P.T.T. Huong

Activity


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Look at these pictures. Discuss and answer the following questions:What could you say about them? Why do you think so?

(Note that you can use the suggested words below to help you.)

Confused Serious

Inviting

Wondering

Shocked Thoughtful

Surprised

ActivityActivity

Activity 1

What co ld o sa abo t them?


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What could you say about them?

Why do you think so?

Wh ld b h ?


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What could you say about them?

Why do you think so?


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Confused


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Inviting


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Serious


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Wondering


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Thoughtful


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Shocked


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Surprised


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H OUT

YOUR

LIFE OF

JUDGING

PEOPLEBY THEIR

APPEARA

NACEJAPANESE PROVERB

B c r bo yo r bo y


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Be careful about your body

language

In spite of your intelligence you may not get a

job.

Even though you are not a best scorer, you

may get a good job by your nonverbal

behavior


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Before people started speakinglanguages.

Gestures

were the only medium of

communication & of revealing ones

intensions


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Gesture may not inbornas crying , shouting etc.

some gestures

However are genetic;

where as some are learnt

andfew are related to ones culture


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Strictly speaking

between

60 to 80% of our message

iscommunicated

through our

body language


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Fear


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Anger

Surprise


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Surprise

Happiness


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Happiness

Di t


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Disgust


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Sadness


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Telling a Lie

Attention


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Attention

Fear or Frustration


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Fear or Frustration

Winning Face


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Winning Face


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Eyes gives us a definite impression

about a person in front of us


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Eyes which can find out the behavior


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Eye contact

Eye contact signals need for affiliation


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Eye contact signals need for affiliation,

an involvement with the other person


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Eye is the windowof the mind

Maintaining good eye contact shows


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g g y

respect and interest

in

what they have to say.


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HandsArms - Palms

Hand : The lowest part of the arm , below the

wrist and including the fingers.

Arms : One of the two upper limbs of a human

being

Palms: The soft fleshy part of the hand

between the fingers and the wrist which is

covered with many lines


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Palm facing down indicates

Telling some body to sit down

or

stopping some body


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FACING DOWN POSITION(REQUEST WITH AUTHORITY )

Facing up position

(gesture of submission)


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Hand shake(shook hand)


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Submission


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Dominance

Equality


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Equality


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Double Handed Shake

Trust and affectionIntimate friends or relatives

Globe Hand Shake


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Globe Hand ShakeThe person initiating such a gesture offers his right hand to

the person in front for hand shake and then puts left histrustworthiness


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Finger tip hand shake

It show that there is a lack of trustin the self and in the other person

iff h


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Stiff Arm Thrust

A person wishes to keep the other

at a distance

d f h h d h k


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Dead fish handshake

There is no warmth feeling.It is life less


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When a person rubs his palms together

he is communicating something

positive

News of successCheerful

R i d Th b


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Raised Thumbs

Ok

L k d fi ( l hi )


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Locked fingers (clenching)

Frustrated & is adoptingnegative attitude


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If a person Sits back , crosses his arms

and legs, it is definite that his decision

is negative


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Folding of one or both the arms across

the chest is an indication

Coming threat or occurrence of some

undesirable event

S d i


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Stand arm cross gesture is common

When one is among strangers and presumeinsecure

Suppose arm are gripped tightly it


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pp g pp g y

indicates

The person is waiting for a call or anxious to know

a thing that is unfamiliar

Folding arms indicates the social


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g

status also

Boss intends to speak to his juniors


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Locking of the leg one over theother indicates that the person is

unsure of himself/herself and is

feeling insecure

Nervous ,negative attitude


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One leg is crossed neatly over the

other usually the right over the left


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But, I know!


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,

What about you?

lecture 1 non verbal communication

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