Blackboard Vista at London Metropolitan University:

Presenters:Amanda Wilson-Kennard andMimi Weiss

Learning Technology Support: Then and now

Introduction

• London Met Background• Large University

• Approx. 3,000 staff members to support• Large % of hourly paid lecturers• Administrators and support staff

• Student numbers• approx 34,000 from 150 countries

• Two campuses• North London (Holloway Road)• City including Tower Hill, Aldgate and Moorgate

Learning Technology Approach

• Centralised unit of learning technologists

• Services• Training

• Train the lectures to use VLE themselves

• Learning technology support

• Learning technology advice

Where were we in 2006-7?

Migration

WebCT • Ended in March 2007• 25% of modules on WebCT• 1700 modules migrated from WebCT• 1.8 learning technologists

Blackboard Vista Pilot • 2006-7 (Health and Human Sciences, Law)• 42% of modules active in Blackboard by 2007 – 8• 480 people trained• 1 learning technologist

Blackboard Training

• Scheduled Blackboard basic training sessions

• Bespoke training arranged with departments• 2 sessions per day• Departments block booked slots

• 2 Learning Technologists

Where are we now?

Challenges• All staff University wide directive (September

2008)

• Requirement: 100% Blackboard usage

• Staff shortage• 2 learning technologists from 2007-Present

Training Sessions• Scheduled open session examples

• Blackboard Basics• Building online quizzes and surveys• Building online coursework• Creating online discussions and chats• Creating PDF’s for Blackboard

• Bespoke departmental training sessions • Meet the specific needs of the department

Blackboard Surgery

• 1/2 hour bookable sessions at fixed times

• At both main campuses

• Allows staff members to ask specific questions with a trainer 1 to 1

• Act as a mini training session and support

Other support

• Mostly through ICT helpdesk which is a separate unit• They offer e-mail and phone support

• We offer e-mail support when queries cannot be handled by the ICT helpdesk

Conclusion

• As a centralised unit we offer high quality training and support based on our current resources.

• What is the result of our efforts?• Over 60% of modules are now on Blackboard

• Overall• Customer satisfaction is high• Need more staff to operate effectively