LEARNING FROM CUSTOMER EXPERIENCE INTRODUCING UNILEVER

OUR COMPASS STRATEGY

Our vision is to double the size

of the business, whilst reducing

our environmental footprint and

increasing our positive social

impact.

FAST FACTS

€1 BILLION INVESTED IN R&D WORLDWIDE

190 COUNTRIES IN

WHICH OUR

PRODUCTS

ARE SOLD

TURNOVER OF

€50 BILLION

EMPLOYEES

174,000

EMERGING

MARKETS

NOW

REPRESENT

57% OF TURNOVER

OUR €1 BILLION BRANDS

Home Care

Refreshment

Foods

Personal Care

14 Unilever brands have a turnover of €1 billion or more

SUPPLY CHAIN AFRICA

AFRICA LOGISTIC NETWORK

Southern

Africa

East

Africa

Emerging

Markets

Nigeria

West

Africa

South

Africa

Ethiopia

15 Warehouses

Operations

200.000 Sqm

Regional Sourcing over

Land and Sea

AFRICA ROUTE TO MARKET CHANNELS

Unilever DC

Key Distributor

or Wholesaler General Trade

Store

Consumer

Consumer Customer

Warehouse

Modern Trade

Outlet

MT Channel – South

Africa

DT Channel – Central Africa

CHALLENGES

VUCA world

Capacity for Growth

Modern Trade Expanding

Setting the Standards Everywhere!

Scarcity of Talent

OUR STRATEGY

People Processe

s Assets

ASSETS

INVESTMENTS FOR GROWTH

PEOPLE

Build

Bring

Borrow

Bounce

Supply chain

Professional skills

competence

Build exceptional

Functional capabilities

African signature SC

capabilities program

Talent SC Capability Engagement

AN AFRICAN TALENT POWERHOUSE

PROCESSES

Ultra Logistic Africa S&OP

BUILDING WORLD CLASS PROCESSES

ONE SERVICE CONTROL TOWER FOR AFRICA

1. Sales

Activity

2. Order

Collection

3. Transport Planning

4. Warehouse Execution

5. Delivery & Invoice

Customer

6. Cash Collection

AN EXAMPLE TO ILLUSTRATE

IMPORT AND EXPORT HUBS

Southern

Africa

East

Africa

Emerging

Markets

Nigeria

West

Africa

South

Africa

Ethiopia

South

HUB

East

HUB

West

HUB

Logistics Providers Customers Industry

COLLABORATION

THE UNILEVER SUSTAINABLE LIVING PLAN

CO2 REDUCTION

ZERO TO LANDFILL

THANK YOU