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    Contributing to Learning to Change (Drafting for thesis, 2004; edited out) p.1

    9 1LEARNING LEARNING TO CHANGE

    Dianne Allen

    9 LEARNING LEARNING TO CHANGE ................................................................... 1

    9.1 Experience poses questions ..................................................................................... 1

    9.2 Learning Issues: Fine-tuning the Inquiry and Identifying My Starting Premises . . .2

    9.2.1 Understanding what is involved in effective learning for adults ......................3

    9.2.2 The Nature of Learning and its Relationship to Change - My starting

    premises ..................................................................................................................... 4

    9.2.3 Where to from here? ......................................................................................... 6

    9.3 Learning to Change Rebuilding My Conceptual Framework .............................. 6

    9.3.1 Overview .......................................................................................................... 6

    9.3.2 The Nature of Learning and its Relationship to Change Argyris (and

    Schn)s Contribution ................................................................................................8

    9.3.3 Formative and Transformative Learning Mezirows Contribution .............14

    9.3.4 Levels of Learning and the Role of Culture - Batesons Contribution ...........17

    9.3.5 Reflective Practice Schns Contribution ....................................................19

    9.3.6 Herons Contribution ......................................................................................21

    9.4 Facilitating Learning to Change for an Adult ........................................................23

    9.4.1 Adult Learning ................................................................................................23

    9.4.2 Learning From Experience .............................................................................23

    9.4.3 Action Learning ..............................................................................................24

    9.4.4 Professional Development ..............................................................................24

    9.4.5 Peer Learning ..................................................................................................259.4.6 Another View - Learning to Solve Problems .................................................25

    9.5 In Summary: Converging on Learning to Change .................................................25

    Appendix 9.1 -Learning Experience Stories Details ......................................................27

    (9.1.1) The Management Training that raised the Question ...................................27

    (9.1.2) The University of Technology, Sydney - Master of Dispute Resolution

    Course Experience - 1996-8 ........................................................................................28

    (9.1.3) Software learning and unlearning 1998-1984 ..............................................29

    Bibliography: ..............................................................................................................33

    9.1 Experience poses questions

    In designing my professional development activity, I was responding to a number of

    experiences with staff development and management training which had raised various

    questions for me about what constituted an effective professional development program.

    When I looked more closely at these experiences, individually, and together, I realised

    that my concern was related to learning to change, and my interest lay in seeking to

    design a learning program which resulted in real learning: change.

    There are at least three stories to tell that identify incidents that have developed my

    thinking about learning to change, and helped focus my attention. (For details see

    Appendix 9.1, below). The first is a story of observing and participating in a

    1 In an earlier version of the thesis, Contributing to Learning to Change, this content was offered as

    Chapter 9

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    commercially contracted management training process, designed to develop line

    managers capacities in interaction management and to prepare them for more

    involvement in performance appraisal and development. The training involved some

    simulated conversations between line managers and others representing their

    subordinate staff, and dealing with providing feedback on appraisals, and working onresultant development plans. I observed that the program was well received by those

    who were already operating under the basic interaction principles of(1) maintaining

    or enhancing self-esteem, by being specific and being sincere (2) listening and

    responding with empathy, by responding to feelings and content, and (3) asking for helpin solving the problem, by seeking and developing ideas and providing support without

    removing responsibility (Development Dimensions International, 1974, 1987).

    However, the training appeared to be water off a ducks back for those whose

    activities were not demonstrating these principles.

    The second and third stories deal with learning experiences for myself as learner. In

    these instances I had some more alert access to the internal components of the learningor barriers to learning. That access to the internal provided additional information and

    indicated something of the direction this inquiry should take.

    The second situation occurred in the context of Dispute Resolution studies, and mirrors

    some of the first story. This time I was the one finding out that, even when I wanted to

    change, change was not easy. This time it was my values that had their role to play in

    how I was responding in a simulated situation. When the values, needed to play a role,

    were at variance with my personal value system, the level ofaffectdeveloped in me was

    sufficient to limit my range of responses and my usual expectations of competence.

    The third story traverses learning in an area where values were not, obviously, at issue.

    The change this time was that involved with learning a marginally different computer

    software application, to have the benefit of an upgrade and its additional facilities. This

    time the question raised for me was: What is involved in learning a change in a routined

    pattern of effective operation? The question of stress, of cognitive load, was evident,

    especially in the competition for scarce time and the implications of being prepared to

    become less effective for a while before more effectiveness could develop.

    Having designed a professional development activity which sought to address the issues

    arising from these experiences, and having implemented the design, and found that the

    change, if any, developed in and for the participants was relatively subtle, the questionnow arises: What has implementing the professional development activity design

    amongst professionals shown me? How am I understanding learning to change now?

    9.2 Learning Issues: Fine-tuning the Inquiry and Identifying My Starting

    Premises

    One of the processes involved in action research cycling, the reflection on the outcomes

    of action, is the move from fuzzy questions to less fuzzy questions (Dick, 2000). Here

    I report on the way in which what was motivating my inquiry, the fuzzy question of

    how to improve practice, becomes less fuzzy, more finely tuned.

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    9.2.1 Understanding what is involved in effective learning for adults

    The learning that I am interested in is the learning-to-be-more-effective that an adult

    might engage in. I describe this learning-to-be-effective, for an adult, as the change in

    action-thinking patterns which provides the learner, the adult, with the capacity toengage in a different response, or approach, to a presenting problem. It may include a

    consideration of change of values, a significant part of the thinking-action complex.

    The issues can be indicated, in part, by the following questions:

    Is learning possible, if the approach seeking to be learnt is contrary to the

    persons values?

    What is involved in learning which involves changing patterns that appear to

    have been laid down early in life and reinforced by experience and mental

    models?

    In the first question, my interest in the role of values in the process of learning is

    informed by dispute resolution studies, and relates to the extent to which a threat to self-

    identity may arise from a clash with unexamined values. Northrup indicates that a

    threat to self-identity tends to lead to dispute, and an intractable dispute at that too

    much stands to be lost (Northrup, 1989).

    In the second question, there appear to be at least three elements that may need to be

    attended to when learning to change:

    Patterns laid down early in life

    Patterns reinforced by experience

    Patterns reinforced by mental models

    I understand early in life to be during a time for the learner when there was limited

    capacity to think about action-thinking patterns, and to critically evaluate them. I

    understand this to be the formative learning experience of the child as distinct from the

    transformative learning which is a part of the adult experience (Mezirow, 1991). In my

    view, there is also formative learning during adulthood: the first round of learning about

    a new activity. In my experience such learning is usually accepted on authority, and

    considered to be most effectively/efficiently received, as a first layer of knowing,

    when it is presented as being unproblematic.

    I understand reinforced by experience to include the experiences which impact on theindividuals sense of self-identity, including those factors which contribute to self-

    confidence and self-efficacy. Such experiences are attended by pleasure or pain, felt

    directly (the hand on the hot stove), or involve interpretation where pain or pleasure is

    indirectly moderated or mediated by another (the slap of discipline of a parent, the

    emotional affirmation of a significant other). Some of these directly felt experiences

    and indirectly mediated interpretations can become internalised as individual rules of

    thumb. Whether verbalised or not, in time they also disappear from our actively

    conscious awareness. Nevertheless, they have an impact on our actions and responses

    to a situation. These interpretations build upon the patterns of attractiveness (incentive)

    or avoidance (deterrence/disincentive) which contribute to what is termed as

    motivation.

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    I understand the reinforced mental model to be how the individual is thinking about,

    and understanding, the interaction that they have experienced. However, the

    reinforced mental model that I am seeking to focus on is the theory-in-use, as

    distinct from the espoused-theory, to use Argyris and Schns distinctions (Argyris,

    1974, 1996). As theory-in-use, according to Argyris and Schn, it is not readily, orusually, articulated, and needs to be discovered, in the first instance, from what are the

    individuals actions, especially those actions which seem to be at odds with the

    espoused-theory objectives. By comparison, espoused-theory is more readily

    articulated and is the theory of action which is advanced to explain or justify a givenpattern of activity(Argyris, 1996, p.13). Part of the current understanding here is, thatif there has been a cognitive element in the formation of this reinforced mental

    model, then that cognitive component has become more tacit, and implicit, as time, and

    working with it, has passed. This happens because it appears that we have limited

    cognitive capacity, and the initially conscious enunciation has been replaced by the

    routine, the effective pattern (Bateson, 1972; Asimov, 1994; DeBono, 1990, 1991;

    Damasio, 2000). This releases cognitive capacity to allow our minds to engage innew learning tasks or non-routine cognitive tasks.

    From the very broad field of learning I have narrowed the focus of this investigation to

    that of professional development. In taking this narrower focus, however, I would

    note that the material, and the concepts, and the processes, have, in my view, the

    potential for a wider application.

    9.2.2 The Nature of Learning and its Relationship to Change - My starting

    premises

    Within this narrower field, there has been a further focusing on the learning that

    requires some significant change in patterned thinking and associated routines of action.

    If learning is to be effective, it will result in some change for the learner. My

    understanding, the premises from which I start, is that there are a range of levels, and a

    variety of arenas of learning in which this change can occur.2

    One such change may be at a cognitive schema level how a person is thinking about

    their problem. The cognitive schema may be changed by the amount of information

    available an increase in the quantity of what is known about the problem. This

    could be designated as the learning where the emphasis is on content.

    Another change to the cognitive schema arises when there is more subtlety, more

    complexity in the model in place that allows the person to manage the amount of

    information available. This can be designated as theorising activity, or model-building.

    A third change in the cognitive schema is that represented by transformation when

    there is a significant adjustment in the way the information available is related to the

    organising model. This change usually requires a qualitatively different organising

    2This material is informed by my background, and my training in education studies, 1966-7, and my informal learning since. At

    this stage I no longer have the means of identifying sources. Indeed, it is probably a mixture of theoretical views, and rather

    eclectically gathered and constructed. I need to recognise it as my starting point. If there is need and room for change, it will beon this understanding that such change and learning needs to work. I associate 'levels of learning' now most closely with Gregory

    Bateson. I associate differing arenas of learning, beyond the standard form of 'disciplines of knowledge', with Howard Gardner. Iappreciate Daniel Goleman's contribution to the identification and highlighting of 'emotional intelligence' as something to be

    attended to.

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    model, rather than an increase in subtlety or complexity. This change is sometimes

    called the AH-HA experience. One such change in the organising model is that

    associated with the big picture understanding. Here a metaphor or an analogy may be

    informing the understanding, and a change in metaphor or analogy occurs which results

    in a more satisfying model one that handles and explains more of the data than theprevious model. When such a change in the organising model is discontinuous it is

    often described as creative or innovative.

    Another, different kind of big picture understanding relates to the consideration of

    values. Here, a revised understanding of the psychological, social, political, and/or

    spiritual ideas and ideologies informing interpretation of experience and phenomena,

    occurs. In Mezirows analysis of adult learning, he indicates that this qualitative

    change involves some re-evaluation and adjustment of the values underlying the learned

    action-thinking patterns. One of the stimuli here can be dissonance (or perplexity or

    surprise). Other stimuli can arise out of the transactions and negotiations with self

    and with others that are involved in the taking up of new and different roles that mayoccur in a transition associated with maturation. (See Mezirow, 1991, pp.192-195).

    This kind of change usually goes by the designation conversion or transformation,

    since it can be associated with significant behavioural changes that are generally

    sustainable.

    For the learning of the cognitive representations of models and/or world views, it is

    understood that the processes of such learning are both individual constructions and

    developed in the context of social interactions. Such social interactions include those

    of both the formal schooling context, and the informal learning of living exchanges with

    others in a particular cultural context (Kramer, 1995).

    There is yet another level of change something other than cognitive. For this level of

    change, for learning to become effective in an actionable way, more is involved there

    is a learning of new actions. The knower is able to become a doer. For this learning to

    be effective it needs to get to the point where those new actions become routine. The

    new actions are those that constitute more appropriate responses to the particular

    problem situation faced by the learner than were the previous responses. It could be

    designated that competence is when there is reliance on this more appropriate routine,

    where the new routine is the first recourse in a stressful context. The processes

    involved in this kind of learning, learning-to-do, or know-how, are various, and they are

    described according to their difference. The first technique employed by a personappears to be that of the mimic, where the child does what it sees its father/ mother/

    brother/ sister/ the other doing. Using this technique deliberately, to induce learning, is

    called modelling. Using this approach to learning is the mainstay of the route of the

    apprentice and of coaching. In the modern era the nature of knowledge has changed to

    include much more cognitive material. Consequently, an apprenticeship now includes

    the learning of cognitive information and the use of the model of a cause-and-effect

    relationship which is built into an understanding of what is going on as you do. The

    technique of mimic is now enhanced by cognitive support. In the practice context, the

    combination of modelling and cognitive inputs is sometimes called mentoring.

    In some instances of action, and its becoming routine, the learner needs to have reachedemotional comfortableness with the suite of actions involved. Some of that emotional

    comfortableness will be expressed in congruent kinesthetic features. The body

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    language will be consistent with the verbal message. At this stage of learning the

    competences get gathered up into what can be loosely called a persons natural

    personality, or character their regular, consistent and reliable behavioural responses to

    situations.

    9.2.3 Where to from here?

    As I look at my experiences, and begin unpacking what is at issue in those experiences

    in the terms of the two questions posed earlier, the focus of my attention needs to be on:

    The impact of values on learning, on the capacity to change.

    The impact of actions-reactions and mental models which have been learned

    uncritically, non-cognitively, non-verbally, and which are now ingrained as a

    routine, as a patterned thinking-response.

    The role of emotion and/or affect in some of these action-reaction mental models.

    The role of emotion is, in my view, a significant contributor to an action-reaction

    mental model. When emotion is a significant contributor, to the working model, to

    the theory-in-use, I expect the task of change to be a much more difficult one. I

    will be seeking to be more attentive to building understanding of this.

    The process for pattern-thinking-doing learning, if unlearning, and settling into a

    new (better) pattern is required.

    What is required of a facilitator in the learning situation when all four of these

    factors are, or may be, in play. This is what I understand to be the situation that

    may exist in learning to be more effective in interpersonal interactions, at a number

    of levels (one-to-one, small group, or the wider social and/or political context). Iwill be seeking to be more attentive to this aspect of learning.

    9.3 Learning to Change Rebuilding My Conceptual Framework

    9.3.1 Overview

    As I see it, the issues I have been attentive to relate to what is involved in change, and

    understanding what is needed to make learning effective. Given that this is my focus, I

    have concentrated on the work of five major scholars who provide key informationfor

    me about learning that involves change in the significant areas of values and ofestablished patterns. The following table identifies what each of these scholars has

    contributed, and the contexts in which their particular understanding of working with

    change has been formed.

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    Table 9-1 Contribution of Key Scholars

    Contributor: Key Information: Context of Learning:

    Argyris

    Focus on the development of actionable knowledge Learning: to detect and correct error (error =

    mismatch of expectations of an action and what

    actually happens)

    If then propositions and design causality

    Model II learning = certain kind of inquiry both

    robust and open, dependent on trust, vulnerability

    amongst actors to get all the available information on

    the table and to be able to test inferences and

    challenge assumptions and dependent on autonomy

    for all actors in a system

    Skilled incompetence: cultural norms of supposed

    self-interest in an untrustworthy world operating in

    Model I learning (single-loop, instrumental learning)

    Application to a system of interacting people with

    freedom of action, with multiple and various value

    systems based on multiple and various assumptions

    The way in which an organisation limits/extends an

    individuals capacity to learn and to act accomplish

    change

    Adults in relationshipsin operating

    organisations

    Personnel managers and

    performance feedback

    issues

    The interpersonal as a

    system

    Argyris and

    Schn Model I and Model II learning

    Theorising on learning in-situ, organizational

    learning

    As above, and see Schn

    entry below

    Schn Reflective practice as a key element of professional

    practice

    Emphasis on the knowing that is in action Use of experience the person working with a rich

    base of multifaceted personal knowledge

    Multiple evaluations in hierarchical and sequential

    order

    Reframing changing the hierarchy and/or

    sequencing of evaluations

    Design the synthesis, application and/or teaching

    involved in professional practice

    Professionals as they

    practice

    How they educate othersinto such a practice

    Mezirow Distinction between formative and transformative

    learning

    Perspective transformation

    Process of changing assumptions Sources of distortions: epistemic, sociolinguistic,

    psychological

    Role of critical reflection on premises

    Adults learning and

    learning in the context

    of transition

    Learning about thenature of that transition

    Bateson Levels of Learning

    Learning to learn (learning to change)

    Role of Culture in Learning

    Language and culture

    Communication systems

    Nature of flexibility in the living system to

    environmental change genetics and culture (role of

    learning)

    Social anthropology

    Symbolic interaction?

    schizophrenia

    Foundational

    contribution to

    cybernetics the study

    of communication

    systems

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    Contributing to Learning to Change (Drafting for thesis, 2004; edited out) p.8

    Contributor: Key Information: Context of Learning:Heron Another view on the process of experiential learning

    Role of affect/emotion as the grounding of action

    Suggestions for how this might be mobilised in

    facilitating whole person learning Collaborative Inquiry

    Professionals and their

    practice and the whole

    person engaged in that

    practice

    The Learning to Change Complex: such learning requires inquiry; but what form of inquiry?; what are

    the culturally normed forms of inquiry; thinking-acting and/or feeling-imaging

    In diagrammatic form, I conceive these strands as converging together, somewhat like

    the vortex of a whirlpool contributing to my understanding of the complex and

    multifaceted nature of learning to change.

    Figure 9-1 The complex that is learning to change

    This section explores how their work is informing my understanding.

    9.3.2 The Nature of Learning and its Relationship to Change Argyris (and

    Schn)s Contribution

    Chris Argyris contribution to my understanding of learning in relation to change comes

    from his work with building knowledge that can be acted on, and especially in any

    situation where there is an effort to bring intentional change. Argyris defines learning

    that is focused on intentional, mindful action, as follows: Learning occurs when wedetect and correct error. Error is any mismatch between what we intend an action to

    produce and what actually happens when we implement that action. It is a mismatchbetween intentions and results. Learning also occurs when we produce a match

    between intentions and results for the first time. (Argyris, 1993, p.3). This definition

    of learning is complemented by his definition of actionable knowledge: Knowledge

    that is actionable, regardless of its content, contains causal claims. It says, if you actin such and such a way, the following will likely occur. That means that actionableknowledge is produced in the form of if-then propositions that can be stored in and

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    retrieved from the actors mind under conditions of everyday life. (Argyris, 1993,

    p.2-3).

    Argyris work spans many years and includes the practice of consulting, and with

    professionals in organisations, and those endeavouring to deal with personnelproblems, both line manager and personnel professional. Over that time he has

    developed an understanding of the issues involved in learning and change for adults

    operating in an organisational and/or professional setting (Argyris, 1970, 1982, 1985).

    That understanding allows him to challenge and develop Lewins concept of

    unfreezing-freezing in the learning associated with social change (Argyris, 1993, p.8-

    11). His collaboration with Donald Schn from the early 1970s (Argyris, 1974) has

    resulted in the theorising of individual and organizational learning in which human

    reasoning not just behaviour becomes the basis for diagnosis and action (Argyris,1993, p.xiii).

    Argyris found that in the organisational setting there are wicked problems (Argyris,1993, p.96; Argyris, 1996, p.159) which are not readily resolved. Such problems

    include problems that are likely to be embarrassing or threatening (Argyris, 1993,p.2), undiscussable, persist despite efforts to solve them (Argyris, 1985, p.87), and/or

    have counter-productive second-order consequencesgenerated when intentionalchange is taken to solve them (Argyris, 1993, p.35). Earlier in his career Argyris

    focused effort on experiential learning of interpersonal interaction routines of how to

    deal with these problems. He found this learning could not be transferred back to the

    workplace and so began studying the nature of what was going on in the workplace that

    prevented the effective application of that learning to the live situation. This work, and

    its associated systematic study, led Argyris, when working later with Donald Schn, to

    develop maps of organisational interactions when the participants were not solving

    certain kinds of problems (Argyris, 1974, 1996).

    From those maps, Argyris and Schn developed an articulation of two different

    theoretical models of action (Argyris, 1974, 1996). They call these: Model I and

    Model II, and sometimes describe them, when operating in organisational contexts, as

    single-loop and double-loop learning. Model I/ single-loop learning is learning from

    experience, working with errors to correct them. It is straightforward learning, of

    technical dimensions, when there is no need to explore why the system is as it is, that is

    say, there is no need to question its foundational values. Model II/ double-loop

    learning is the more difficult level of learning, which requires the learners to detecterrors by exploring the foundational values of the activity, the assumptions made in

    establishing the system, questioning those foundations, and if necessary making

    changes, corrections, at that level.

    9.3.2.1 The system strand: the system that is the interpersonal

    When the system being examined, and acted on to bring change, is the interpersonal

    interactions of the participants in the organisation, the foundational values and

    assumptions made are held by people, each one an individual in their own right. These

    values and assumptions are subject to variation between individuals. The individualshave learned their in-use models from so-called bitter experience, which includes

    variation of responses, especially from other individuals. There has been little or no

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    systematic study of the experiences leading to the learning, and so there is no

    recognition of the range of complexity involved, or of the variation of context informing

    different responses, or of the reasoning associated. Consequently, the patterns formed

    to explain these almost random responses rarely include an understanding of the

    interrelatedness of action-reaction between individuals with some freedom of choice inresponse, nor of the gradual development of reinforcing cycles of interaction. Further,

    there is often a social contract, a tacit agreement, not to explore these variations of

    values, or assumptions and inferences made from actions. When this area is closed off

    from inquiry, there can be no review of the values and assumptions, and this source of

    error is not open to understanding and correction.

    9.3.2.2 The actionable strand: when interpersonal learning is not effective

    One of the areas of actionable knowledge is the area associated with interpersonal

    competence. Here we are dealing with a complex of learned routines and associatedmental models. The learned routines and mental models have been established early in

    life. The first stages of such learning occurred before the learner knew, or could

    manage, vocabulary and speech. It is learning which has been reinforced and/or

    challenged by other formative learning, including early socialisation experiences

    beyond the family, in elementary schooling, and in and through wider social group

    associations experienced as the individual grew and matured3. The learning has been a

    mixture of modelling (eg the cuddle, the reciprocal smiling, the tickling and laughing of

    affirmative parenting, etc, or its reverse) and exhortative, moral (or values) instruction

    (eg about how to deal with anger, about sharing toys with siblings and a wider group of

    friends, about how doctors respond to a particular ethical dilemma).

    For the interchanges and interactions that relate to some interpersonal routines, in some

    contexts, it is Argyris claim that we have developed skilled incompetence. The

    incompetence relates to the incapacity to engage with another person, on an issue with

    personal elements, in a way that generates valid information, and provides the

    conditions for free and informed choice. Argyris describes these issues as the stuff of

    the wicked problems that develop in social, especially organisational, life. The

    learned routines that result in skilled incompetence include the socialised behaviour

    associated with tact. They are part of the accepted conventions of comfortable

    interpersonal discourse. They are the routines that minimise the risk of harm when

    there are problems where a person is likely to be threatened in their identity, and as a

    consequence, are fearful for themselves in a deep, personal way. They are also the

    learned routines where a person may anticipate (infer/ assume) that the threat is likely to

    be the case for someone else in the interaction, and then takes a unilateral decision to

    act, in the discourse, to protect the other from this danger. The action to protect, in

    both cases, usually involves withholding information that is likely to embarrass or

    threaten. The information withheld is often evaluative. It sometimes may involve

    elements of what is called intuitive judgment, with non-rational components including

    emotional thinking. Indeed, part of emotional intelligence (Goleman, 1996) is the

    empathy which enables the person (who takes the action to withhold information) to

    discern that the information might be embarrassing or threatening to the other. While

    the action taken may be intended to express empathy, the action is unexplained, and3

    I include the formative learning by modeling without words that occurs when an individual is seeking acceptance and trying to

    develop expected competence which is part of reinforcing their self-perception of identity, for example when becoming inducted

    into a professional practice.

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    without explanation it can generate ambiguity. It is ambiguous since it is the same

    action as one that can be a cover for what is called, in psychological terms,

    transference. In transference it is the fears of the evaluator, rather than the actor, that

    come into play, and the evaluator is unknowingly attributing those fears to the actor.

    The result of interactions based on these inferences is not a positive contribution.

    9.3.2.3 Learning to change, in a system including the interpersonal

    To move beyond this socialised, skilled incompetence, Argyris claims the actor needs to

    resolve to make a change, to know that change is going to be difficult, and to know why

    it will be difficult. The actor also needs some tools to help them make that change,

    including training, and in a live practice situation.

    I understand Argyris and Schn to describe the process of change in the following way.

    (This is developed from my reading of Argyris, 1970, pps.16-35, 156-174; Argyris,1974, pps.86-91; Argyris, 1982; Argyris, 1985, pps.236-265; Putnam, 1991; Argyris,

    1993, pps.63-64; Argyris, 1996, pps.150-176). The actor4 is

    Alerted to certain responses in their interpersonal exchanges that amount to skilled

    incompetence, and how these responses interfere with effective interpersonal

    interaction.

    Given a description of two different models of action and their associated in-use

    theories:

    o Model I: actions that cause difficulties in interpersonal interactions and

    express the predominant in-use theory that informs those actions. Model I

    theory is a view that one can have effective unilateral control over others, and

    that the unilateral actor knows best. It comprises actions which maintain four

    underlying values: (1) to achieve purposes as defined by the actor; (2) that

    winning is best; (3) that suppressing negative feelings is best; (4) that being

    rational is best. The in-use theory, however, is often not the actors espoused

    intent.

    o Model II: actions that are consistent with the predominantly espoused values of

    democratic autonomy. Model II theory is a view recognising the reality of joint

    control in activity, including inquiry. It comprises actions which maintain three

    underlying values: (1) to strive for valid information of all possible sorts; (2) to

    strive for free and informed choice in taking action; (3) internal commitment

    between the joint controllers of action to maintain the first two values.However, while most people espouse Model II, they do not act in a way that

    indicates that they rely on it as being true. Rather, they regularly act on the

    basis that the values of Model I are true in almost all circumstances.

    Given a suite of alternative routines to address the skilled incompetence, including

    o asking particular kinds of questions, to seek valid information;

    o being open to personal risk, by sharing certain kinds of information about the

    actors own thinking, especially thinking that involves inferences from anothers

    action.

    The alternative routines are modelled by the intervenor in their own interactions

    with the actor.

    4The 'actor' here, is any person seeking to act in an intentional way, to be more effective in their practice, by learning to change.

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    The routines involve the intervenor and the actor respecting the emotional aspect

    of a persons own and others responses, as it is important to get the emotional

    aspect out onto the table as information.

    Once any inferences from actions, including any emotional content of a response,

    are validated or rejected, actors can reconsider their thinking about choices, andthere is the potential to make different choices, now informed by the validated

    information, rather than unvalidated inferences

    The actor is then encouraged to follow up their own performance (using some direct

    feedback process like audio taped material).

    The actor is encouraged to monitor both their own responses and the responses

    of the other participants to the exchange. The purpose of monitoring is to call both

    the actor and other participants to account on the tasks of providing valid

    information, honouring the free and informed choice of all parties to the transaction,

    and monitoring the effectiveness of the discourse and the engagement with the

    presenting problem.

    Argyris reports that given such a process, and diligence in undertaking it, in continuing

    to apply it over time, actors do learn to change (Argyris, 1993, pp.245-247). Argyris

    stresses that in this kind of behavioural learning the new action does not entirely

    replace the older knowledge, as might be implied by the concept of unfreezing-

    freezing enunciated by Lewin in 1951 (Argyris, 1993, p.244). The older knowledge of

    a self-protective response, and of single-loop learning, where underlying values do not

    need to be addressed, is still available as a learned response and a learning process.

    Single-loop learning is useful in situations where wicked problems are not involved,

    or where linear analytic approaches to solving problems is sufficient. But it is also

    tapped in times of high stress, when it is not as useful, and where the stuff of wickedproblems is in play. Single-loop learning can also be tapped to try and solve complex

    issues, and when it is found inadequate to the task, that can generate further stress by its

    inadequacy in dealing with the complex. In instances of high stress, for the actor who

    has learned alternative ways of responding, part of the learning is the ability to

    recognise an ineffective response for what it is the older knowledge. When the actor

    responds with the older, emotional reaction, and steam, as it were, is let off, the cooler

    head can explore the emotion implicit in the response, and the information contained in

    the emotion. The actor can then go to the next stage of working through the

    interpersonal exchange and its attendant emotion, openly, and with the other party.

    They are then in a position to proceed to deal with the presenting problem more

    effectively.

    When these rules of double-loop learning are in place, actors are able to get all the valid

    information that is available and with which they can then address the presenting

    problem. Where the presenting problem includes issues involving freedom to act for

    more than one party, there can be an open conversation about the impact of choice of

    actions to take, the values expressed in any particular choice, and the consequences of

    diverse choices being made by individuals in a corporate endeavour (Argyris, 1970,

    1982, 1993; Putnam, 1991, 1996). And there can be a commitment to hold to these

    principles of seeking full and valid information, acting so that there is freedom of choice

    for all parties, to act on the values they see operant for themselves. That commitment

    is made with the understanding that the response crafted in such a context, thoughperhaps apparently less effective than another response, is to be preferred. The

    understanding is that acting on this preference, by establishing a basis for ongoing

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    interactions, will lead to more effective responses in due course. The underlying

    assumption of distrust of the other party, which develops from faulty inferential

    attribution of motives, is challenged. The parties learn to be able to trust that they will

    have access to all the valid information available, they will be free to act according to

    their own values, and that covert coercion, available in other processes, is what theychoose to not do round here. The trust then formed leads to a context where there is

    more openness about inferential thinking, about expression of values held and

    informing actions, and, as a result, more trust is developed. This is one of the

    reinforcing cycles in such interactions. Indeed, it is the reinforcing cycle of distrust

    that has generated the problem in the first place.

    When learning a change process, the learner needs to go beyond the know-what and the

    know-how and the capacity to do it once or twice. The process needs to be actively

    practised, to the point where it will be the persons response in most cases, and then

    sustained even under moderate stress.

    For the change that Argyris maintains leads to more effective interpersonal interactions,

    it also needs to be the learned and chosen response of others with whom the person is

    working. Then, as an interactive system, they will have practice in using it when in the

    midst of endeavouring to deal with a wicked problem, most of the time, and especially

    when under stress. It needs to be established and reinforced enough, that the actor is

    generally able to manage to use it in situations where it is counter-cultural where

    others are not yet interacting in this way, that is to say, where there is limited-to-no

    social support for this kind of activity.

    9.3.2.4 Linking Argyris contribution to my professional development activity design

    As can be seen from Chapters 2 and 3, it has been my aim, with my proposed

    professional development strategy, to prepare participants for this kind of work in an

    endeavour to utilise peer information and skills to create an ongoing context for this

    kind of learning.

    I have also built on Kressels work (Kressel, 1997), and other understandings developed

    out of dispute resolution studies.

    The design of the professional development activity recognises Argyris position that

    there is a need to put some kind of preparatory work in place to assist people,

    (professionals, the participants to the research) who wish to engage in effective activity

    to improve their professional practice. Further, the design recognises that such

    preparatory work is required to establish a different context to the usual, to be able to

    engage in the kind of discourse that (1) produces this calibre of valid information and

    (2) encourages the practitioner to take a free, and informed, choice about crafting new

    actions and being prepared to try them in-practice, and being prepared to keep on

    practising them until they become part of their effective professional practice.

    As I understand it, the preparatory work that my design addresses is different to

    Argyris usual process. For me, it is preparation at an earlier stage. It is workingwith the participants to develop self- and other-awareness, and on key dimensions that

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    may be operative in helping the actor understand and accept more of themselves and

    others as they respond in an interaction.

    In considering to what extent my design prepares participants to engage in effective

    activity to improve their professional practice and move toward enacting a Model IIapproach to presenting problems, my experience would be that the design helps, but

    does not compel (but then again, in Argyris and Schns own Model II terms, neither

    should it compel!). Within the 40 hour time frame that I had with the two groups, the

    materials presented did allow us to reach a point of considering Argyris and Schns

    Model I and Model II as appropriate explanatory models for their engagement in less

    effective interactions. There were indications for some of the participants that the

    explanatory model had a contribution to make towards their practice, but within this

    time frame that awareness did not develop to an enacted understanding (Chapter 6,

    Chapter 75). Within my self-study, I was involved in becoming increasingly aware of

    the level of my own Model I behaviour, and how that impacted on progress with

    implementing the professional development activity design, which in turn may wellhave impacted on the participants experience of preparation for using the models in

    their own practice (Chapter 6.7, Chapter 7).

    Reviewing the detail and context of Argyris work, suggests that his experience is that

    learning Model II responsiveness takes time, and indeed much more time than a 40 hour

    engagement provides (Argyris, 1993, pp.xii-xiii, pp.244-247, 254). It is my

    expectations, coloured by societal views and values, about learning and time, that need

    to be reviewed, yet again. I might espouse that this is not a quick fix (Section 3.2.7)

    but in-practice, in my evaluatory processes, I was hoping for significant change to beobservable and/or assessable at a self-reporting level, in a relatively short period of

    time. As with Argyris professionals, as I, and others, experience the difficulty of this

    kind of learning, and the time required to reinforce the use of a different routine,

    because of its better outcomes, in due course, we may also recognise how current

    societal views and values are working against our own real interests, and then seek to

    take action to challenge those societal views. One such action for me, is represented in

    this report, which would indicate that some of the expectations built up, in learning

    about current evaluatory processes, are unrealistic, simplistic, and need to be

    challenged, in the interests of those who come after us.

    9.3.3 Formative and Transformative Learning Mezirows Contribution

    Mezirows work contributes to my understanding by providing a useful clarification of

    the distinction between formative learning and transformative learning (Mezirow,

    1991). It also adds to my conceptual framework by addressing some of what is

    involved in the challenging of the assumptions of the system that Argyris and Schn

    indicate is part of process of Model II action/ second loop learning (Argyris, 1996, p.28-

    29).

    In Mezirows theorising (model-building) work on adult education, he identifies four

    levels of change in learning.

    5 Cross references here are to Chapters ofContributing to Learning to Change

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    To get to this point, Mezirow firstly identifies four kinds of learning: (1) perception,

    prereflective learning (p.15); (2) comprehension learning through language (p.19); (3)

    the development of meaning schemes specific beliefs, attitudes and emotional

    reactions articulated by an interpretation (p.35, see also p. 44 a meaning scheme is the

    particular knowledge, beliefs, value judgments, and feelings that become articulated inan interpretation); and (4) the development of meaning perspectives generalized sets

    of habitual expectation (p.34).

    Within Mezirows model of meaning perspectives he identifies three different types of

    perspective: (1) epistemic perspectives our assumptions about knowledge and

    knowing (p.43); (2) sociolinguistic perspectives assumptions developed by the nature

    of our language, or native tongue, and the social and cultural norms inculcated as a part

    of our socialisation (p.43); and (3) psychological perspectives assumptions developed

    from our experience of events in the world and their impact on our sense of safety or

    threat to our personal being and persisting (p.43).

    Secondly, working with Habermas model of knowledge and human interests and his

    theory of communicative action, Mezirow identifies three kinds of intentional learning:

    (1) instrumental learning (p.72); (2) communicative learning (p.75); (3) emancipatory

    learning (p.87).

    Thirdly, Mezirow indicates that reflectivity, the process by which an adult engages in

    learning by and from their experience, involves examining assumptions and premises,

    of either the instrumental or the communicative domain (p.97).

    Fourthly, Mezirow gathers this together to indicate that adultlearning may assume any

    of the following four forms: (1) learning through existing meaning schemes; (2)

    learning new meaning schemes; (3) learning through the transformation of meaning

    schemes, and (4) learning through the transformation of meaning perspectives. (p.98).

    These appear to correlate with what I have been trying to describe:

    Learning through existing meaning schemes additional content that is

    easily integrated into current understandings and enhancing of the schema in

    quantity or subtlety

    Learning new meaning schemes new knowledge of a different area of

    environment and environmental management (for example: learning know-what

    and know-how for mediation, as a specialty within dispute resolution; orlearning management as a practice on top of town planning)

    Learning through the transformation of meaning schemes the Ah-ha of

    a qualitatively different understanding of how know-what and know-how

    information fits together

    Learning through the transformation of meaning perspectives (for

    example being able to move from the empirical-analytic mindset to the post-

    modern mindset; or being released from the dominant hegemony to take up a

    more radical perspective)

    The first two kinds of learning nominated here are what can be called formative

    learning. The last two kinds of learning are what Mezirow calls transformativelearning. To me, it is logical that the formative needs to be in place before it can be

    transformed, if it needs to be transformed.

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    Having identified that there are three different factors contributing to the meaning

    perspectives, the epistemic, the sociolinguistic and the psychological, Mezirow points

    out that distortions in thinking can also occur in these three areas (Mezirow, 1991,

    pp.118-144). For the epistemic, the distortions are usually logical errors, errors ofconstruction of argument. In the sociolinguistic area, the distortions that arise are

    associated with the ambiguity relating to words and the realities they seek to map, and

    the fluxing capacity of words and their use. Words change in their meaning and use,

    with use, by users, sometimes deliberately the play on words; sometimes inadvertently

    misuse, from lack of understanding, becoming standard form. (For example: from

    this point in time; basically; other eventually meaningless fillers). In the

    psychological area the distortions come from a variety of sources. Some of these are

    faulty expectations and explanations/interpretation built up by the teaching of

    significant others, or coincidental experiences which have no causal relationship (the

    stuff of superstition). Sometimes, these are constructions designed to ameliorate

    uncomfortable feelings fear, anger, pain with interpretations that are inappropriate:attributing external locus of control when it should be internal, and vice versa. And

    any and all of these distortions can be used by another as a point of leverage in the

    abuse of power, which leads to another kind of interrelational distortion. To work at

    transformative learning involves working at whichever of these areas where distortion

    (which builds faulty mental models) is happening.

    Mezirow makes the point that it is the last two, the change in meaning schemes, and the

    change in meaning perspectives, which constitute the areas where change has greater

    potential to flow on into all areas of life, and to have the potential to make a change in

    action (Mezirow, 1991, pp.145-195). From Mezirows model making, it is when and

    where reflection is capable of focusing on assumptions that the capacity for

    transformative change arises. It is Mezirows position, that Development in adulthood

    refers to movement toward more developmentally progressive meaning perspectives. Adevelopmentally progressive meaning perspective is more inclusive, discriminating,

    integrative, and permeable (open) than less developed ones. The transformationslikely to produce developmentally advanced meaning perspectives usually appear to

    occur after the age of thirty.(Mezirow, 1991), pp.192-3.

    For both Argyris and Mezirow, part of flexibility is an open epistemology where

    knowledge to act is built by an open inquiry process. Mezirow stresses the role of

    critical reflection in opening up assumptions to examination.

    Looking at the findings of the in-action testing, there are indications of changes in the

    two kinds of formative learning, and the first level of the transformative learning with

    adjustments to meaning schemes, eg the Ah-has, and the integrative impacts that

    participants acknowledged (Chapter 6, Chapter 7). It would be my view that changes

    in all these three kinds of learning need to be happening to contribute to the final, more

    comprehensive change in meaning perspectives, unless it is stimulated by a significant

    life experience that precipitates a level of cognitive dissonance that is only resolved by a

    change of meaning perspectives. As a facilitator I am aware of not knowing enough

    about the last step, and safe pathways to it, to move any further than I have, in say,

    precipitating a cathartic event (Heron), but I need to be aware that what I am doing maygenerate such an outcome and be prepared to work with it, if and when it happens.

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    9.3.4 Levels of Learning and the Role of Culture - Batesons Contribution

    Both Argyris and Mezirow draw on Bateson for some understanding of the differencesin different kinds of learning. In my work with scholarship, and current scholarship, I

    often find it beneficial to go back to sources. As I have gone back to Gregory

    Batesons work, especially in Steps to an Ecology of Mind(1972), I have found that he

    has much to say to me about the issue of learning to change. The first contribution is

    that of clarifying that the term learning hides different kinds of learning, which

    Bateson nominates as Levels of Learning. Batesons second contribution, to a more

    nuanced understanding of learning to change for me, comes from my re-appreciating the

    nature of learning in the context of the development and transmission of culture. This

    understanding throws more light on what is involved in being counter-cultural when it

    comes to engaging in learning to change.

    9.3.4.1 Levels of Learning

    For Bateson, the first level of learning that results in change (Learning I) is that

    associated with trial-and-error, so-called instrumental learning. It is part of learning

    from experience (Bateson, 1964 & 1971, pp.287-292, 293).

    There is a second level of learning (Learning II) that develops when it is recognised that

    the instrumental response is not always the case. It is also a part of learning from

    experience. We now need to take in more information about the environment,

    gathering cues to help us decide which of the possible responses is most appropriate.One of the changes we might need to make is in how we punctuate a sequence of

    events where a sequence begins and ends (Bateson, 1964 & 1971, pp.293-301).

    Bateson notes that it is Learning II that produces character in a person (p.297).

    Bateson describes yet a third level of learning (Learning III) where whole sets of

    alternate responses, or a range of alternate ways of punctuating experience, ways of

    seeing the environment, need to be taken into account and where change is not of a

    part but of the whole. The choice of right action is made in the context of these

    differences (Bateson, 1964 & 1971, pp.293, 301-306). These broader sets are what

    constitute meaning perspectives for Mezirow (Mezirow, 1991, pp.89-91). They include

    the assumptions that are accepted as determining the purpose of a system, one of whichis the learning system that conditions prevailing patterns of organizational inquiry,

    that Argyris and Schn speak of when talking of organizational double-loop learning

    (Argyris, 1996, p.29). This third level of learning also requires learning from

    experience, and in particular, the learning from the experience of the first two levels of

    learning, that provides the capacity to go beyond the first two levels, as well as

    indicating the need to do so.

    Bateson, in identifying different levels of learning, and what contributes to the capacity

    to be flexible in responding to environment and change, also indicates that the learning

    to learn to change involves working against the tendency to routinisation. He cites the

    principles of zen learning as an example of this (Bateson, 1964 & 1971, p.301). He

    postulates that there are few individuals that reach this level of operation for their living.

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    9.3.4.2 The role of culture, including language

    Batesons original training and work in anthropology has given him an understanding of

    aspects and elements of other cultures, to understand what culture is, and what culture is

    about: what is its purpose, and the crucial importance of context.

    From my reading of Batesons work in Steps to an Ecology of Mind(1972) and Mindand Nature (1979), I now appreciate that the nature of the difficulty with learning tochange also relates to the inbuilt nature of the natural system of life, governed by

    genetics, learning and evolution. There is a natural tendency towards conservatism. If

    there were not this conservatism, then the homoeostasis required for survival, into the

    indeterminate long term, in a closed system, would be jeopardised. Too much change,

    (capacity to change) too quickly would be too risky/unstable/ inherently dangerous a

    system. One consequence, logically, of too much change is that it would tend to make

    instrumental learning, the first step of learning to adapt to environmental constraints,

    impossible: there would be no consistency of response from which we could postulatecause-and-effect. There is also, in Batesons terms, an ecology of mind, where,

    through all living things, and the closed system of life-on-earth, there is a capacity to

    live with diversity, because of diversity. There is a capacity to live with change

    because of the capacity to change. There is also a capacity to live with change that

    results from the capacity to change/learn (and change that is accelerating because of this

    capacity to learn) by tapping into the greater flexibility underlying this process

    (Bateson, 1972, 1979).

    It may be that I like this explanation because it suits my radical conservative approach

    go to the roots and come out finding that I support the fundamental structure which

    tends to be the conservative view. It may also be that this appreciation is related to my

    resilient frame: Batesons work includes enough from the discipline of science to be

    talking within that understanding of the world to bring me along with him in the

    argument. I have done some study of anthropology, so I am able to follow his

    argument, in his chosen territory. And it is now, when I am seeking to learn to be more

    effective in my world, by engaging in a more intense study of my and other human

    actions and interactions, that this kind of explanation has power for me.

    In his metalogues (Bateson, 1972, pp.1-58), which are words about words and the

    thinking that is capable/ mediated through the use of words, it appears to me that

    Bateson demonstrates some of the principles which currently inform socialconstructivism. This enhances my appreciation of Mezirows concept of the

    sociolinguistic aspect of a meaning perspective.

    9.3.4.3 A Reflection on My Experience of the Implications of Levels of Learning and

    Culture

    I need to note, that in reading Bateson, and the other material I have been reading, I

    have found this concept of different levels clarifying, but also a bit elusive. It is as if

    the material I am trying to work with is at a certain level, and that my activity of reading

    to understand, etc, fluctuates between that level and the alternative levels: sometimeslower, sometimes higher. I get confused. I wonder too: if I am confused, perhaps

    others are likewise confused. In some cases they may not even know they are not

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    clearly distinguishing things that are different because they are using the same term

    learning to cover different levels of learning. If that is the case, then the confusion

    simply escalates and compounds, and scholarship that does not go to the level of

    making these distinctions is flawed. And my endeavours to traverse the territory are

    becoming unstuck on such hazards.

    In Argyris terms, I need to learn to detect this error. In Mezirows terms, I am coming

    into contact with epistemic and sociolinguistic distortions within the culture of current

    academic writing. For myself, I am beginning to call this kind of flip-flop in-and-out

    of an elusive insight of subtlety, to wit the inability to see the obvious that is part of my/

    anyones tacit practice, the meta- process, the meta- aspect. It is of interest it is an

    associative connection that the one of the more significant findings that developed for

    me from the in-action testing of the professional development activity, and my role as

    facilitator, has the flavour of the meta- level of discernment, see Chapter 8.

    9.3.5 Reflective Practice Schns Contribution

    Schns contribution to my understanding of learning to change derives from his

    analysis of the nature of professional practice; the operation of reflective inquiry as the

    key tool for working in situations which are uncertain for the practitioner; and the

    implications that develop for educating the reflective practitioner (Schn, 1983, 1987,

    1991, 1995).

    In his analysis of the nature of the practice of a competent-to-expert practitioner, in a

    range of professional disciplines, Schn mounts a cogent argument for the recognition

    that the artistry of a practitioner develops from the use of reflection-in-action, as distinct

    from, and in addition to, the use of the tools of technical rationality. Without an

    understanding of the processes of reflection-in-action, any education for practice that

    leaves out working with the experiences of practice, and fails to provide opportunities

    for the novice and/or practitioner to engage with others in discussion about their

    processes of problem solving, is likely to give the developing professional a false sense

    of competency, and then a rude awakening when their expectations are not matched by

    the consequences of the actions they develop from a strict application of technical

    rationality.

    For Schn, the structure of reflection-in-action is a particular stance toward inquiry(Schn, 1983, p.163), where the practitioner treats a situation as being unique and

    uncertain, and where, acting as an agent/experient, the practitioner needs to make their

    own sense of the situation. For Schn, reflection-in-action has the following

    characteristics (Schn, 1983, pp.130-163):

    There are evaluating experiments in problem setting which may involve a series

    of reframings

    The past experience of the practitioner is brought to bear on the unique situation

    and often requires that the practitioner be inventive in developing new frames,

    theories and strategies of action

    The possible solution is trialled through either a thought experiment of the what

    if kind, or a tentative action, designed to produce an intended change amove-testing experiment

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    The process is repeated until the practitioner has a sense of satisfaction that the

    problem is framed in a way that, thus far, it is understood. When an action,

    designed in the light of that understanding, is taken, and the outcome surprises,

    the practitioner is opened to another round of appreciation, action and

    reappreciation. The questions, What is this? and How have I been thinkingabout it?, which are raised by the surprise, perform a critical function,

    questioning the assumptional structure of the practitioners knowing-in-action

    (Schn, 1987, p.27-28).

    Such an inquiry process, with its openness to new information, its preparedness to

    question how the practitioner has been thinking about the problem that is implicit in the

    actions that the practitioner takes, links the relationship between acting and thinking and

    operates within an epistemology that recognises that many aspects of in-practice

    decision-making happen in a zone of indeterminancy (Schn, 1995), where reflective

    judgment is called for (King, 1994) and where a willingness to be open to change, to

    require innovation, inventiveness and creativity, is part of the necessary flexibility tooperate effectively in such situations.

    This knowing-in-action that Schn identifies as so significant to practice is so tacit that

    it is hard to recognise. I have called it doing what comes naturally (Allen, 1998).

    That is how it appears to me. I have to confess that it has taken me over four years to

    discern that what I am doing, in handling the How do I improve my practice question,

    is engaging in the kind of multiple evaluations that Schn describes as the nature of

    designing (Schn, 1983, pp.76-104; Schn, 1987, pp.44-80). As I report in Chapter 7,

    part of this slowness seems to relate to just how natural/ embedded/ tacit such a practice

    is for me.

    Further, when I approach documented texts my attentiveness to the empirical, and my

    predominant interest in the material presented in text, is in order to stimulate the tension

    between my experience and the experience of others that generates creativeness in

    design ideas. For me, Schns work complements the understanding I am developing

    from my reading of Argyris, Mezirow and Bateson, together with my experience, of

    what is the essence of creativity. Creativity comes from questioning the thinking-

    action linkage at its assumptive roots. The questioning allows for another frame to be

    considered. Within this new frame, by appreciation rather than logic, I use the

    knowledge derived from experience and knowing of self what a person oneself

    could do that is different, that might deal with the presenting problem. (The dolphincoming up with another action that is different from all previous actions that got the

    feed reward, to get feed reward this time, because that is what is required this time,

    Bateson, 1966).

    The areas of practice where this kind of creativity is called for are those that Schn

    nominates as indeterminate, uncertain, unique or conflictual (Schn, 1995), what

    Baskett, Marsick and Cervero refer to as non-routine (Baskett, 1992c), and King and

    Kitchener describe as the ill-structured (King, 1994). By definition the indeterminate

    problem is one where there are a number of possible solutions, meeting different criteria

    in different ways; and that in the end the decision/judgement about best solution is

    one of aesthetics what Schn refers to as artistry (Schn, 1987, p.25-35). Anaspect of artistry for the individual is what they can do, as well as how well they do it.

    This brings me back to the person, the practitioner, and perhaps personal style/integrity

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    nexus and Herons presence and presentational (Heron, 1999, pp.215-248, 335-

    343), to Jack Whiteheads embodied values (Whitehead, 2003) and to Eisners

    artistry (Eisner, 1990, p.96).

    9.3.6 Herons Contribution

    If, as I understand it, Argyris has argued that learning to change requires a learning that

    involves/requires inquiry, and the kind of inquiry that needs to reach down to the level

    of assumptions and values, then we are potentially working with what Mezirow calls

    transformative learning. Further, as I understand it, Schn has argued that the kind of

    inquiry that reaches down into the assumptions and values of the professional

    practitioner includes reflection-on-action which (1) asks questions of a practitioner

    about what they are doing and how they are thinking about what it is that they are doing

    and (2) may indicate a requirement for new thinking, new ways of framing what they

    were understanding the problem to be. In addition, if, as I understand it, Bateson hasindicated that change at that point, in the first instance, needs to be discontinuous and/or

    creative; and that discontinuity is essentially risky, running against all the other

    indicators of the conservative: culture, and prior experience informed by the simpler

    arguments of instrumental learning and reasoning; then a great deal of energy is

    required to overcome the emotional barriers involved. Such energy can come from the

    comfortableness of the understanding that develops in the solution itself the satisfying

    feeling coming from new meaning. That is to say it becomes grounded in feeling. It

    is at this point that Herons contribution comes into play for me. Heron presents an

    alternate view6 of experiential learning, and with this alternate view, has suggestions of

    how such an understanding might be mobilised in facilitating learning.

    Herons model of experiential learning, enunciated in (Heron, 1999) and drawing on his

    theorising on personhood (Heron, 1992) and aspects of human inquiry (Heron, 1981,

    1988, 1996 (a), (c)) is hierarchical rather than circular, though in action, Heron

    recognises the cycling through the hierarchy. For Heron, the base of action, for the

    whole person, is affect: feeling, emotion. The next level in the hierarchy is imaginal:

    intuition, imagery. Then comes the conceptual: reflection, discrimination. The apex

    of the hierarchy is practical: intention, action. Heron argues that the expression of

    these hierarchical levels of psychological modes occurs in two polar forms: the

    participatory, engaging with other; and the individuating, forming an identity of self as

    distinct from other. These aspects and relationships can be presented in the followingmatrix form (Heron, 1999, pp.46-47):

    Table 9-2 Herons Model of Psychological Modes for the Whole Person

    Psychological modes: Participatory Form:

    (unitive interaction with a

    whole field of being)

    Individuating Form:

    (experience of individual

    distinctness)

    Practical (Apex) Intention Action

    Conceptual Reflection Discrimination

    Imaginal Intuition ImageryAffect (Ground) Feeling Emotion

    6Alternate to the uni-dimensional cycle usually associated with Kolb and others building on his concepts

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    Contributing to Learning to Change (Drafting for thesis, 2004; edited out) p.22

    In his model he claims that what is higher is also tacit and latent in the lower, and the

    lowest level is the formative potential of higher levels which emerge out of the lower

    levels. There are many different possible forms of emergence. He calls the higher

    levels a reduced precipitate of the lower and indicates that higher levels are a focusedconsummation of the lower. Further, he claims that each level has relative autonomy

    within the whole system, but indicates that what is lower grounds, supports and

    nourishes what is higher (Heron, 1999, pp.46-47). It is this relative autonomy that

    allows us to focus on, and work with some success, at each of the levels separately. It

    is this success at a separate level that can blind us to the need to work at other/all levels

    to accomplish whole person learning.

    Heron then speaks of facilitating learning, expediting learning, by using these four

    levels in a certain sequence. He suggests that a facilitator is one who prepares the

    learner for the open-self primary-cycle experience by using the conceptual mode of

    propositions, discriminating the basic structure, to redirect the imaginal from its habitualset. The open-self primary-cycle of experiential learning is through the four steps of:

    Person (of personal orientation and positive emotional arousal) moving to

    Patterns (a variety of perceptual experiences imaginatively developed) then on

    to

    Propositions (with discrimination of the basic structure) and finally on to

    Practice (where there is active application and feedback) which cycles back into

    the personal, with more positive emotional arousal that arises from success in

    action and understanding.

    The secondary cycle, with intentional change of sequence, using the conceptual beforethe imaginal, is where the facilitator is seeking to re-vision the imaginal through prior

    conceptual structures (Heron, 1999, p.277). It is in this way that the habitual can be

    changed. Heron compares this process with the usual, closed-self, learning process,

    which is, by comparison, suppressed and narrow, only using limited emotion which then

    limits the level to which imagery, discrimination and action occur (Heron, 1999, pp.49-

    50).

    From my understanding of these concepts, it seems to me that Herons work offers

    something more than Mezirow, Argyris or Schn. His model, in recognising affect for

    the grounding and mobilising force it is in learning, suggests the potential for a different

    approach. His theorising on this model, and his exploration of other issues infacilitation related to autonomy and holism, provide further specific guidelines for the

    practising facilitator. In these two ways he has something more positive, as well as

    fuller, to say about learning in areas where the person, as a whole, is important. And

    though I am still struggling with understanding Herons different point of view in all its

    fullness, I recognise that it is where I struggle most that I am likely to learn most. What

    is even more pertinent to my understanding of what is involved in learning to change is

    that in his extensive treatise on facilitating learning and whole person work Heron

    encourages a definite move towards this kind of learning occurring in the context of

    collaborative inquiry. It is in these two areas: of finding an effective way to mobilise

    the whole capacity of the learner, and doing so in the company of peers, that my

    ongoing learning task, for making the most of my professional development activitydesign, resides.

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    9.4 Facilitating Learning to Change for an Adult

    The conceptual framework of learning to change that I have built from the literature of

    Argyris, Mezirow, Bateson, Schn and Heron, as key contributors to my understanding,

    indicates that the particular form of learning to change that I am focusing on is complexand difficult. A broader literature base indicates that any processes that are designed to

    contribute to learning to change, for an adult, need to attend to elements of what is

    known already about adult learning, learning from and by experience, transformative

    learning, and action learning. In addition, if the processes are being applied in a

    professional practice context, using a peer support group as the vehicle for change, then

    attention needs to be given to what is already known about effective professional

    development processes in such a context.

    The question posed in this section then is: what does the literature contribute to an

    understanding of what is likely to be involved in a professional development activity

    that seeks to deal with:

    learning to change

    when such change cuts across values

    when such change requires dealing with a routine/patterned response

    which has proven to be inadequate in some instances

    The following is a brief survey of the literature as I understand it and seek to let it

    inform my practice. I would note, from my engagement with the bodies of literature

    dealing with these issues, that there appears to be a fair bit of common ground.

    However, that common ground does not appear to be recognised because it seems that

    there is not much in the way of discourse between the different patches of territory.

    The test of whether this literature is informing my practice can be undertaken by

    checking the enunciated design of intended professional development activity (Chapter

    3) and the move-testing implementation of the design with the two groups of

    professionals where I have applied the professional development activity (Chapters 5-

    8).

    9.4.1 Adult Learning

    From the literature of adult learning, it is clear that for effective adult learning thefollowing elements need to be taken into account:

    recognition of adult status for the nature of the relationship between adult learner

    and facilitator and between adults learning (Burns, 1995);

    recognition of past experience, in all its various forms as the resource it is (Burns,

    1995; Scott, 1998);

    the need to focus on issues that are relevant (Abadzi, 1990; Power, 1992) and timely

    (McIntyre, 1995; Toulmin, 1996c) for the learner.

    9.4.2 Learning From Experience

    From the literature on learning from experience, key aspects of effective learning from

    experience are associated with:

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    the role, importance and the nature of the forms of reflection that are considered

    vital to the quality of the learning that can be derived from experience (Boud, 1985,

    1993, 1996)

    what barriers limit learning from experience (Boud, 1985, 1993, 1996)

    the need to focus reflective work on thinking, actions and affect (Boud, 1985b,1985c)

    the importance of the dimension of affect as the ground of action (Heron, 1985,

    1992, 1996, 1999)

    for reflective work on thinking, there is a need to focus on meaning schemes and

    meaning perspectives, and particularly the assumptions embedded there, in order to

    reach a level where transformative change can occur (Mezirow, 1981, 1990, 1991).

    9.4.3 Action Learning

    In the literature on action learning effective learning about taking action occurs when

    there is emphasis on:

    an endeavour to use the experience of others, (see also adult learning literature for

    the recognition of and focus on own experience)

    o the principle behind the action learning set (Pedler, 1991; Moving on, 1995;

    Mumford, 1997; Pedler, 1997)

    o the source of additional valid information concerning what might be involved in

    understanding such experience (Argyris, 1982, 1985, 1993)

    an inquiry frame (Argyris, 1982, 1985, 1993; Pedler, 1991; Moving on, 1995;

    Mumford, 1997; Pedler, 1997; Heron, 2001; Reason, 2001; Rudolph, 2001)

    a social context of peer accountability which focuses the effort of the participants onexploring a problem, designing an action to take, and when that is done, reporting

    back on its effectiveness

    o particularly the accountability mobilised in an action learning set (Pedler, 1991;

    Moving on, 1995; Mumford, 1997; Pedler, 1997)

    o the sharing of the experiences of others in any convergence/divergence testing of

    tentative hypotheses about understanding that experience that arises in any

    collaborative inquiry (Heron, 2001; Reason, 2001; Rudolph, 2001)

    o using ones own experience as a source of valid information to be tested in the

    pool of the experiences of others, in an authentic, collaborative inquiry process

    (Torbert, 1999, 2001)

    9.4.4 Professional Development

    From the literature of professional development, improvements in effective professional

    development education arise when the focus is on:

    the use of information derived from work that involves self-assessment (Klevans,

    1992). Such an approach allows the adult professional to identify what learning

    they need. Such identification is a first step by the adult professional in committing

    to effort in learning in that area (perhaps, in part, because it is dealing with their

    current (timely) learning needs (relevance).

    the significant learning possible in the social context of work, and with and from

    peers (Ellerington, 1992; Lovin, 1992). Indeed, Wenger has mounted an argument

    that relies on understanding learning as something that develops naturally within a

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    persons various social contexts, and the learning that constitutes proficiency and

    expertise in a professional practice is especially dependent on such a community of

    practice (Wenger, 1998).

    practice problems, recognising that practice knowledge is, and needs to be, different

    from generalised knowledge, and that learning to learn how to develop this kind ofknowledge is a significant and ongoing task in the development of a professional

    (Boreham, 1992; Farmer, 1992; Jennett, 1992).

    the learning and expertise of the professional practice that is beyond the technical

    rationality developed in formal preparatory professional education is developed,

    primarily, by reflective practice (Schn, 1983, 1987, 1991, 1995).

    9.4.5 Peer Learning

    In each of these specialty areas of the study of learning, the particular and potentially

    helpful role of the peer is recognised. Further, the mobilisation of resources from, andwith, peers is encouraged. However, there are also indications, from this literature, and

    the literature of group dynamics and organisational learning, that there are contexts,

    formed by group dynamics, and/or socialisation, which operate to work against quality

    learning in a peer group. Argyris and Schn (Argyris, 1996), building on Argyris

    concept of skilled incompetence, elaborates what is involved here.

    As noted earlier, it is my understanding of this material, combined with my

    understanding of the field of dispute resolution, that suggests that some preparation of

    the participants, to help alert them to what is at issue, and how they will need to deal

    with it when it arises, may be required.

    9.4.6 Another View - Learning to Solve Problems

    Another way of viewing the material in the literature noted above, is to see that for the

    learning to change that