learning and development innovation - nsrp€¦ · • the problem: current on- the-job-training...

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Learning and Development Innovation

December 8, 2015Presentation to NSRP Joint Panel Meeting

Jeff Allman, André Pires, and John Walks


Agenda

• Ingalls Shipbuilding Overview

• Project Team Members

• Project Background/Overview

• Project Management

• Details of current tasks

• Summary

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Ingalls Shipbuilding

• Building four classes of ships simultaneously—nine ships now in production

• Seven Arleigh Burke-class destroyers in firm business

• Builder of record for LPD and LHA classes of amphibious assault ships

• Builder of largest multi-mission National Security Cutter for the U.S. Coast Guard

DDG 51 Surface CombatantsLPD 17 Class Amphibious Transport

USCG National Security Cutter

LHA 6 Amphibious Assault Ship


Team Members

• Ingalls Shipbuilding – Project Lead– Anna Bourdais, Denise Jones, Jeff Allman, Sylvia Boltic, Robin Byrd, Greg

Carithers, Doug Hudson, André Pires, Mike Porter, Blair Sherwood, John Walks

• SCRA– Mary Saady, Project Manager

• NASSCO– Lee Duneclift, Program Technical Representative

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Goals

• The problem: Current On-the-Job-Training (OJT) methods result in loss of productive time due to travel to the training facility and variability in method and means of training by individual instructors

• The project goals are to improve the current approach to OJT for the craft, the approaches used for retaining critical corporate memory, and the current training for new craft managers.

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Having tailored craft videos available on the shop floor and deck plate in real time will allow for consistent OJT

in place with the added benefit of expedient on-call

refresher training

The use of mobile technology and requirements for OJT can be adapted to capture

critical elements of institutional knowledge for

future contracts and improve the proficiency of program-

based lessons learned during phases of construction on

each specific ship

The team will determine the desirable knowledge, skills

and abilities of craft managers, then measure current knowledge and

develop areas of improvement for next

generation craft management successors


The Future of OJT

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Project Work Breakdown Structure (WBS)

• The project will consist of eleven major tasks over twenty-four months:– Task 1: Project Initiation– Task 2: Define the On-the-Job Training (OJT) Delivery System– Task 3: Develop, Demonstrate, and Evaluate a Pilot of the OJT Delivery

System– Task 4: Corporate Knowledge Retention System (CKRS) Improvements– Task 5: CKRS Pilot– Task 6: CKRS Data Population and Evaluation– Task 7: Strengthen Craft Management Workforce System (SCMWS)

Requirements Definition– Task 8: SCMWS Curriculum Development– Task 9: SCMWS Demonstration– Task 10: Final Project Workshop and Final Report– Task 11: Project Management and Technology Transfer

• Tasks 1-4 will be completed in the first phase

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Milestone Schedule – Phase I

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Milestone Title Due Date1 Project Management Plan 5/10/20152 Kickoff Meeting Minutes 5/20/20153 Quarterly Report 6/20/20154 Quarterly Meeting Minutes 8/20/20155 Quarterly Report 9/20/20156 On the Job Training Delivery System Requirements Document 10/15/20157 Quarterly Meeting Minutes 11/15/20158 Quarterly Report 12/20/20159 Quarterly Meeting Minutes 1/31/2016

10Corporate Knowledge Retention System Architecture Evaluation 2/15/2016

11 On the Job Training Delivery System Pilot Evaluation 2/29/201612 Initial Set of Generic Craft Process Videos 2/29/2016

On schedule


Milestone Schedule – Phase II

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Milestone Title Due Date13 Quarterly Report 3/20/201614 Phase II Kickoff Meeting Minutes 3/30/2016

15Strengthen Craft Management Workforce System Requirements Document 4/30/2016

16 Corporate Knowledge Retention System Pilot Evaluation 5/31/201617 Quarterly Meeting Minutes 6/15/201618 Quarterly Report 6/20/201619 Strengthen Craft Management Workforce System Draft Curriculum 8/31/201620 Quarterly Meeting Minutes 9/15/201621 Quarterly Report 9/20/201622 Quarterly Meeting Minutes 12/15/201623 Quarterly Report 12/20/201624 Strengthen Craft Management Workforce System Pilot Evaluation 1/15/201725 Final Set of Generic Craft Process Videos 2/20/201726 Final Project Report 2/25/201727 Final Project Workshop 2/25/2017


Corporate Knowledge Retention System

• Ingalls has reviewed our baseline for corporate knowledge retention

• Effort is on track to fulfill Phase I tasking– Pilot and associated evaluation are part of Phase II

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Craft Videos

• Ingalls is developing training videos for common processes in multiple craft disciplines

– Some of these videos are being used as content for the OJT Delivery System pilot

• Many of the videos will be broadly applicable to the U.S. shipbuilding industry

• A set of 25 training videos will be released for use by other U.S. shipyards at the end of each phase

– Internal review for public release has been completed for Phase I submittal

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Technology Transfer

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• We have written an abstract for ShipTech 2016


Requirements Development for OJT Delivery System

• Begun immediately after kickoff meeting

• Stakeholders held working sessions to list desired features and capabilities

• Assumptions were documented– a key one is that a wireless system is or will be in place in production areas!

• Desired features and capabilities were assigned a priority level

• “Final” set of requirements was issued in June 2015

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Requirements Development – Examples

• Shall be usable on a majority of devices, PCs, Smart phones, tablets

• Shall support multiple video formats

• Ability for multiple users to access same training video simultaneously

• Track instructor use as well as employee trainee use

• Ability to display/use Multilanguage videos

• Ability to exit system and the system will resume the video where the training left off

• Information Security requirements

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Seventy-six discrete requirements identified


OJT Delivery System Effort

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• Pilot – Purpose– Duration– Participants

• OJT Delivery System– Vendors– System process workflow– System architecture

• Devices and Accessories


OJT Delivery System Pilot

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• Purpose– Verify tool selection, by testing its functionality against predefined requirements – Provide customer with a hands on experience, that enables them to validate the

tools, in the actual working environment, based on real world scenarios

• Duration– 2 Rounds of Testing

• Round 1: (Nov 2, 2015 – Dec 2, 2015)• Round 2: (Jan 4, 2016 – Feb 4, 2016)

• Participants– Team members from the Learning and Development Innovation project team, along

with representatives from key functional areas, as well as, 35 plus device users


OJT Delivery System: Vendors

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• Panopto – Video management system (Round 1) – Uploading and Video capture features– Review/Approval workflow process– Storage and Staging – Playback, Meta data searching, Book marking– Viewer feedback and viewing metrics– Ability to interface with future Ingalls Learning Management System

• Praeses – Additional process functionality (Round 2) – Training/Event scheduling– Training/Event attendance capture and tracking– Instructor’s “OJT Contact Sheet” data capture and display– Capture Trainee feedback on OJT effectiveness – Ability to export and print data in various formats


Each step is conducted via the Panopto Service unless otherwise noted:

Step 1 Video Content Developer submits a Video for review/approval

Step 2 Reviewer/approver reviews the candidate video, provides comments or approves

Step 3 Video Content Administrator moves the video to production for access & sends out notifications of new content

Step 4 Conduct training

Step 5 Video Content Administrator observes training statistics, feedback, and reports

Step 6 Training effectiveness is evaluated

Step 7 Training Plans are revised and or new training is developed

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OJT Delivery System:Video Process Workflow in Panopto

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I think this video is ready to submit for

review!

Conduct Training

2

3

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Shipyard / Deckplate

Review/Approve

1

Video Content Developer

Approvers

Release for viewing

Training Results & Recommendation

7

Approval

Collect Training Statistics & Feedback

Approval

Develop then Submit/

Resubmit Video for Review/Approval

Video Content Admin

Desktop

Evaluate Training

Revise/DevelopTraining Plans

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Panopto Service

Training Results & Reports

OJT Delivery System:Video Process Workflow in Panopto


OJT Delivery System Architecture: Panopto

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NetScaler Access Gateway

Data Server 1

Load Balancer

SQL Server Components:• Microsoft SQL Server 2008• Windows Installer 4.5• Windows PowerShell 1.0

SQL Server

Web Server 2 Web Server 3 Web Server 4

Web Server Components:• Windows Server 2008 R2• IIS 7.0• IIS Media Services 4.0• Windows Desktop Experience• Windows Media Services 2008• .Net Framework 3.5 SP1• .Net Framework 4.0• Windows Installer 4.5• Windows Powershell 1.0• Panopto Web Server SoftwareWeb Server 1

Limelight Content Delivery Network

Data Server 2 Data Server 3 Data Server 4 Data Server 5 Data Server 6

Data Server Components:• Windows Server 2008 R2• Windows Desktop Experience• Expression Encoder 4.0 SP1• .Net Framework 3.5 SP1• .Net Framework 4.0• PowerPoint 2007• Panopto Data Server Software

Amazon EC2

Data Storage

Web Storage

Akamai Server(Podcasts Only)

*HTTP Traffic on TCP/IPPorts 80 and 8080.HTTPS on Port 443.

HTTP Traffic on TCP/IPPorts 80 and 8080.HTTPS on Port 443.

TCP/IP1433

TCP/IPPort 80

TCP/IPPort 80

*Direct request for video assets by the viewer and the editor.

Session UploadHTTP Traffic on Port 80

TCP/IP Port 80


OJT Delivery System: Equipment

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Pilot Devices & Accessories


iPhone5s SLED (5 each)

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Honeywell Captuvo SL42 - Sled for Apple iPhone 5, Standard Range Imager with Green LED Aimer, Magnetic Stripe Reader (MSR), Battery for Sled, Black, USB Cable, and Documentation.

Charge Base – 3 each

– 10 each


iPad Mini SLED (10 each)

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Honeywell Captuvo SL62 –enterprise sled transforms an Apple iPad into an engagement tool specifically engineered for retail, hospitality, and field service workers. It is an easy tool to enable users to look up inventory to gain product information, scan barcodes and process secure payments. The device uses an optional encryption-ready magnetic stripe reader (MSR) that protects sensitive data. The SL62 also provides an extra layer of protection thanks to its protecting design that can avoid breakage even after a 4-foot drop of the device.

– 3 each

– 10 each

– 10 each


iPad Mini with Griffin Keyboard Case (5 each)

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iPad mini 3 Retina display7.9-inch (diagonal) LED-backlit Multi-Touch display with IPS technology2048-by-1536 resolution at 326 pixels per inch (ppi)Fingerprint-resistant oleophobic coating

Griffin's Slim Keyboard Folio doesn't just fit into a slim case... it IS the case. Open the cover like a book to reveal your keyboard and your iPad, its screen framed securely within the smooth microfiber lining. Flip out the easel stand in back to prop the screen at just the right angle, and type away. Hidden magnets in both the cover and the envelope flap secure the easel and hold the folio shut


iPad Air (15 each - 5 Trident Cases,5 Griffin Cases)

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iPad Air 2Retina display9.7-inch (diagonal) LED-backlit Multi-Touch display with IPS technology2048-by-1536 resolution at 264 pixels per inch (ppi)Fingerprint-resistant oleophobic coatingFully laminated displayAntireflective coating

Trident Kraken AMS Industrial Case for Apple iPad Air with Built-In Handle-Retail Packaging-Black (8 Each)

Griffin's Slim Keyboard Folio is a real keyboard, with a real keyboard feel, sized down just enough. It doesn't just fit into a slim case... it IS the case. Open the envelope-style flap and slide your iPad in. Flip out the easel stand in back to prop the screen, and hidden magnets secure the easel and hold the folio shut. (7 each)


Plugfones with Hearing Protection

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3.5mm Audio Y Splitter Cable for Speaker and Headphones, provides for multiple people to listen to audio from a single device (35 each, 1 per every device)

Got Ears?® Plugfones Workers Isolation Earphones with replacement tips (20 each) GREEN in color

Plugfones Contractor Earplugs with Music with replacement tips (OSHA NRR 25) (20 each) ORANGE in color

Plugfones Contractor VL Earplugs with Music and Volume Limiting with replacement tips (OSHA NRR 25) (20 each) ORANGE in color

- LABEL “VL” AFTER YOU UNPACK


Summary

• The project is on track to pilot the OJT delivery system during Phase I– System selection complete– In-house pilot underway

• Videos are being filmed and reviewed; selected videos will be released

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