leading the best: new ideas, new thinking - nhlc / cnls · 2015-09-07 · st 10. healthcare by...

2 0 1 2 N A T I O N A L H E A L T H L E A D E R S H I P C O N F E R E N C E

June 4-5, 2012Halifax, Nova Scotia

www.nhlc-cnls.ca

Leading the best:new ideas, new thinking

Sponsors 1

Welcome 2

Plenary speakers 3

Conference host 4

Program-at-a-glance 5

General information 8

Conference program 11

Poster sessions 38

Floor plans 42

Committees 44

Table of contents

Conference objectives• Provide a forum to enrich health leadership practices

and innovations• Showcase leading practices and their success• Share ideas and solutions to address accountability,

effectiveness and transparency in the health system• Address the challenges facing both policy-makers and health

leaders in the delivery of patient-centered health services• Discuss types of digital technology tools and their effective

application in transforming health service• Identify effective ways for health leaders to be catalysts

for change

Photo credits: Destination Halifax/Perry Jackson novascotia. com

Sponsors |

2 0 1 2 N A T I O N A L H E A L T H L E A D E R S H I P C O N F E R E N C E 1

The National Health Leadership Conference gratefully acknowledges the generous support of its sponsors.

Gold sponsors

Silver sponsor Bronze sponsor

Directed sponsors

2 Welcome from the conference par tners

We are pleased to co-host the 2012 National Health Leadership Conference (NHLC) and welcome you to this premiere event.

This conference is the largest national gathering of health system leaders in Canada and provides a forum for questions, debateand sharing strategies and solutions to the most pressing health system challenges. This year’s theme, Leading the best: newideas, new thinking, acknowledges these challenges and celebrates the creative and innovative solutions being developed byCanada’s health leaders and policy-makers.

Noted leader and thinker Steve Jobs once said, “Innovation distinguishes between a leader and a follower.” A number of factorsmotivate the generation and dissemination of innovative ideas and technologies in health including a desire for greater livessaved, for improved health outcomes and quality of life, and for accessibility and affordability of services. A more efficient healthsystem will direct people toward the most appropriate resource; enable exchanges of information between organizations,providers, patients, funders, and policy-makers; and respond to the changing health needs of those it serves. How governors and other system leaders stimulate and implement new thinking in organizations can be the difference between quality patientinteractions and improved health outcomes, or a static system that struggles to even maintain status quo. And innovation doesnot just mean big, shiny or technologically sophisticated. Sometimes the most simple of changes can have the greatest impact.In an era of heightened accountabilities and restricted resources, how do we nurture this much-needed creative thinking and appropriate risk-taking, to the advantage of all stakeholders in the health system?

Conference participants will come away with practical ideas to bring to their work settings; build strong networks and engage in new conversations; gain insight on what it takes to be an effective leader and be better equipped to address system transformation challenges.

We encourage you to foster new ideas and partnerships by sharing experiences, guiding new initiatives and discovering creative solutions to ensure a healthy future for all Canadians.

Enjoy the conference!

Welcome from the conference partners |

Ray J. Racette, MHA, CHEPresident and CEO, Canadian College of Health Leaders

Pamela C. Fralick, MA, ICD.DPresident and CEO, Canadian Healthcare Association


| Plenary speakers

Maureen BisognanoPresident and CEO, Institute for Healthcare Improvement

Monday, June 4, 2012 • 09:15 – 10:30 • Room 200Leadership for the next millennium – Creativity, innovation and quality

Sponsored by: GE Healthcare

Jeffrey Simpson The Globe & Mail’s National Affairs Columnist

Tuesday, June 5, 2012 • 09:00 – 10:30 • Room 200Innovate or stagnate?!

Frank O’DeaCelebrated Entrepreneur & Humanitarian, Founding Chair of AGSI Global

Tuesday, June 5, 2012 • 15:45 – 16:45 • Room 200Critical success factors: Unlocking the power of theBlue Ocean Strategy

Gregory MarchildonProfessor and Canada Research Chair in Public Policy and Economic History (Tier 1)

Johnson-Shoyama Graduate School of Public Policy


Steve PaikinHost of TVO’s The Agenda with Steve Paikin


4 Conference host

Conference host |

Leading the best: New ideas, new thinkingIt is my pleasure to welcome you to the 2012 National

Health Leadership Conference – Leading the best: new

ideas, new thinking.

Our plenary program promises to steer you away from the

status quo. Maureen Bisognano will share her insights into

leadership in the next millennium; Steve Paikin will moderate

an interactive discussion with Jeffrey Simpson and Greg

Marchildon on the role of innovation in the health system

of the future; and Frank O’Dea will share his experiences and

illustrate how to break the status quo and create a bold new

path to winning the future through the Blue Ocean Strategy.

Our concurrent sessions include oral abstracts, panels and

workshops; they are the perfect opportunity to learn from

and engage in dialogue with leaders from across the country.

Find out about innovative collaborations, best practices,

successful transformation processes, design thinking, quality

improvement indicatives, and much more.

This two day conference is a wonderful way to learn from and

network with the best leaders in health.

Halifax is a modern port city teeming with culture and

heritage. Why not extend your stay to experience Halifax

region’s impressive array of attractions including colourful

gardens, charming seaside towns, sun-drenched beaches,

sparkling coves and miles of rugged shoreline guarded by

graceful lighthouses? Imagine the vivacity of city living, the

charms of small town life and the pristine beauty of nature -

all in one place!

I look forward to meeting you and to your

active participation.

Chris Power began her healthcare career as a frontline nurse. Over the years she has served in progressively more responsible

leadership roles, both in Halifax and at Trillium Health Centre in Ontario, always maintaining the passion and compassion that

led her to healthcare. In 2006, Chris became President and CEO of Capital Health where she provides strategic leadership to

an organization that serves the health needs of the residents of Halifax Regional Municipality and West Hants, and patients

throughout the Maritimes.

Chris holds a Bachelor of Science in Nursing from Mount Saint Vincent University and a Masters in Health Services Administration

from Dalhousie University. She is a Certified Health Executive (CHE) with the Canadian College of Health Leaders and holds a

Fellowship in Management for Executive Nurses from the Wharton School, University of Pennsylvania. In 2003, she received the

Award for Excellence and Innovation from the Canadian College of Health Leaders and in 2007 received an Award of Excellence

from the Halifax Progress Club. In 2007, 2008, and 2009, she was named one of Canada’s Top 100 Most Powerful Women in the

Public Sector Category and in 2010 was inducted into the Hall of Fame of Canada’s Top 100 Most Powerful Women. Chris has

been named one of the top 50 CEOs in Atlantic Canada three times. In 2010, she received the Consumers Choice Award for

Business Woman of the Year in Nova Scotia. She holds appointments on several boards and task forces at a national level.

Chris’s love of family, strong faith and gift of singing keep her grounded in what’s important.

Christine Power, CHEPresident and CEOCapital District Health AuthorityChair, NHLC Program Advisory Committee


| Program-at-a-glance

L e g e N dn Invited n Oral abstract presentations n Panel n Workshop

LeadS domainsLS Lead Self eO Engage Others aR Achieve Results dC Develop Coalitions St Systems Transformation

FR Session will be offered in French with no simultaneous interpretation. FR/eN Session will be offered in French and English with no simultaneous

interpretation.

CHe Certified Health Executive® FCCHL Fellow of the Canadian College of Health Leaders

≤ Simultaneous interpretation

Sunday, June 3, 201213:00 – 17:30 RegIStRatION Level 1 – WTCC

13:00 – 15:00 CCHL – annual general meeting and ceremonies Halifax Ballroom – Halifax Marriott

15:00 – 16:00 CCHL – Reception Halifax Foyer – Halifax Marriott

16:00 – 17:30 CHa – annual general meeting and reception Acadia Ballroom – Halifax Marriott

Monday, June 4, 2012 All events held at the World Trade and Convention Centre.

07:00 – 17:30 RegIStRatION Level 1

07:15 – 08:15 B R E A k F A S T S E S S I O n S (Pre-registration only)

Surviving and thriving in challenging times Room 202Presented by: Canadian Agency for Drugs and Technologies in Health

CHLNet: taking it to the next level Room 302Presented by: Canadian Health Leadership Network

Moving beyond our present challenges, embracing change to transform Room 204healthcare and enhance the patient experiencePresented by: Health Council of Canada

Understanding the health needs of the Francophone minority communities FR/eN Room 101Presented by: Société santé en français

07:15 – 08:15 CONtINeNtaL BReakFaSt – exHIBItS aNd POSteR vIewINg Room 100

08:30 – 09:15 PLeNaRy – welcome and opening ceremonies ≤ Room 200

09:15 – 10:30 PLeNaRy – Leadership for the next millennium – Creativity, innovation and quality ≤ Room 200


10:30 – 11:00 NetwORkINg BReak – exHIBItS aNd POSteR vIewINg Room 100

11:00 – 12:00 C O n C U R R E n T S E S S I O n S

AR 1. EXTRA Interventions: Health system transformation for integrated, Room 301patient-centered primary healthcare

ST 2. The mental health strategy for Canada: An agenda for change Room 302AR 3. Successful strategies and practices Room 101AR 4. A comprehensive model for medication management for high risk care transitions Room 202ST 5. System transformation for improved care Room 204EO 6. Creative engagement initiatives Room 303

6 Program-at-a- glance

12:00 – 13:45 LUNCHeON Room 200Presentation of the Robert Wood Johnson AwardsSponsored by: Johnson & Johnson Medical Companies


ST 7. Innovative system transformation Room 301AR 8. Perspectives on raising the bar for healthcare governance and leadership in Canada Room 302ST 9. Purpose is the invisible leader Room 303ST 10. Healthcare by design: Innovation through design thinking – Part 1 Room 202DC 11. People first: Stay at work, return to work re-design – Lessons learned in a Room 101

BC pilot project at Vancouver Coastal Health ST 12. Shared care: Specialist support for community-based patients – Doing more for less Room 204



EO 13. Engagement – Networks, partnerships and collaborative Room 301LS 14. Leadership development challenges Room 302ST 15. System transformation – Sustainability Room 303

AR/DC 16. Services de santé en français – Qualité et sécurité FR Room 101ST 17. Leadership and health system reform: A progress report Room 204ST 18. Healthcare by design: Innovation through design thinking – Part 2 Room 202

17:00 – 18:30 CHaIRS’ ReCePtION Room 100Sponsored by: Borden Ladner Gervais

18:30 – 21:30 SOCIaL eveNtS: Pub tour OR Harbour cruise (Pre-registration only) Halifax Marriott

Tuesday, June 5, 2012 All events held at the World Trade and Convention Centre.


07:30 – 08:30 B R E A k F A S T S E S S I O n S (Pre-registration only)

Sustaining public trust Room 204Presented by: Accreditation Canada

It’s about more than just indicators: pan-Canadian performance indicators and Room 202the health system improvement discussion Presented by: Canadian Institute for Health Information

Innovative leadership! Room 301Presented by: Canadian Healthcare Association and Health Association Nova Scotia

International learning – Lessons for Canada Room 101Presented by: Canadian College of Health Leaders

Program-at-a-glance |


07:30 – 08:45 CONtINeNtaL BReakFaSt – exHIBItS aNd POSteR vIewINg Room 100

09:00 – 10:30 PLeNaRy – Innovate or stagnate?! ≤ Room 200



LS 19. Health leaders coaches’ corner Atrium – Level 3Sponsored by: Roche Canada

AR 20. Seniors quality leap initiative Room 301EO 21. Engagement within organizations Room 303ST 22. Improving client/patient experiences Room 302AR 23. Innovative solutions for achieving results Room 204DC 24. Partnerships and collaboration Room 202

12:00 – 13:30 LUNCHeON Room 200Presentation of 3M Health Care Quality Team AwardsSponsored by: 3M Health Care


ST 25. System transformation Room 101EO 26. Redefine. Rebuild. Reconnect: Changing our Picture of Health Room 301EO 27. Mobilizing community volunteers to deliver key programs that fill gaps in the Room 302

healthcare system ST 28. Heroics and habits: Exploring the use of a LEAN management system in healthcare Room 303ST 29. Roles for health system governors in leading innovation Room 204LS 30. Evaluation of health leaders’ views on leadership competencies and education Room 202


15:45 – 16:45 PLeNaRy – Critical success factors: Unlocking the power of the Room 200Blue Ocean Strategy ≤

16:45 – 17:00 PLeNaRy – Closing remarks≤ Room 200

| Program-at-a-glance




interpretation.



Conference overviewThe conference will use interactive sessions to engage participants in discussion and knowledge sharing. Theprogram will offer varied concurrent sessions allowing participants to pursue their particular areas of interest and expertise. To this end, the conference will offer the following types of sessions:

• Plenary presentations will focus on the various aspectsof Canada’s health system and engage participants indiscussion and debate;

• Concurrent sessions will feature panel presentations,workshops and oral abstract presentations, grouped by theme. Adequate time will be allotted for audienceparticipation through questions and answers; and

• Posters will be displayed Monday and Tuesday with authors available to respond to questions during networking breaks.

abstractsAbstracts are available on the conference website

(if the author(s) has given authorization to publish)

at www.nhlc-cnls.ca. Presenting authors are

identified in bold in the program.

Simultaneous interpretationSimultaneous interpretation will be provided for plenary sessions. Sessions with interpretation are identified with a headset≤.

Headsets will be available at the Interpretation Services Desk outside Room 200. Delegates will be required to leave a credit card

number as a deposit until the headset is returned. Concurrent sessions will be presented in the language of submission.

8 General information

General information |

Registration and information desk hoursworld trade and Convention Centre

Sunday, June 3 13:00 – 17:30

Monday, June 4 07:00 – 17:30

tuesday, June 5 07:00 – 17:00

Excellence in Health Leadership AwardsWe are pleased to profile the 2011 recipients from the

Canadian College of Health Leaders and the Canadian

Healthcare Association’s national awards programs. Please

be sure to visit our Excellence in Health Leadership area

located near the poster board displays. Award winners

will be pleased to discuss their achievements during all

conference networking and social opportunities.

Maintenance of certification (MOC)Attendance at this program entitles certified Canadian College of

Health Leaders’ members (CHE/Fellow) to 9.75 Category 1 credits

toward their maintenance of certification requirement.

BookstoreWe are pleased to provide a bookstore to complement

the educational program. The bookstore features books

authored by NHLC speakers as well as the latest titles

available for health leaders.

Breakfast sessionsAttendance at the breakfast sessions is by pre-registration

only. For those not registered for a breakfast session,

continental breakfast is available in Room 100 on Monday

and Tuesday.

Refreshment breaks / Posters and exhibitsContinental breakfast will be offered at 07:15 on Monday and

07:30 on Tuesday in the exhibit and poster area situated in

Room 100. Coffee, tea and juice will be offered during the

morning and afternoon networking breaks.

Conference etiquetteWe are pleased to offer a smoke-free environment. We ask for

your cooperation in refraining from wearing scented products

in consideration of those who may have severe allergies.

All wireless devices should be turned off or set to vibrate

during sessions.

MessagesThere will be no paging of participants. Individuals wishing

to contact conference participants should leave a message

at their hotel. A message board will also be available by the

Registration and Information Desk.

Hotel informationHalifax Marriott Harbourfront1919 Upper Water StreetHalifax, Nova Scotia B3J 3J5Tel: 902-421-1700

The Prince George1725 Market Street Halifax, Nova Scotia B3J 3N9Tel: 902-425-1986

Delta Halifax Hotel1990 Barrington StreetHalifax, Nova Scotia B3J 1P2Tel: 902-425-6700


nHLC has gone mobile!Get information on the conference from any smartphone or

tablet – program-at-a-glance, session descriptions and more.

nhlc-cnls.bmobilized.com

Badge identificationBadges are colour-coded based on registration category and allow admission to all program sessions,

refreshment breaks, Monday and Tuesday luncheons and the Chairs’ reception. Delegates must wear

their name badge to gain admission to these events. Colour code designations are as follows:

Full conference Blue Exhibitors Black

Monday only Purple Media Orange

Tuesday only Red Volunteers Teal

Speakers Green Staff Yellow

Board members of the Canadian College of Health Leaders

(College) and the Canadian Healthcare Association (CHA),

past chairs, sponsors, award winners and College chapter

chairs are identified with a ribbon.

Health Care

Patients are at the heart of everything we do.

For more than 35 years, Sodexo continues to be the strategic partner for Canadian

hospitals and healthcare institutions by designing, managing and delivering

Quality of Daily Life Solutions that help improve patient satisfaction, safety, patient

access, and the effectiveness and effi ciency of operations for our clients.

For more information on Sodexo visit our booth at the National Health Leadership

Conference or email us at [email protected].

Sodexo Canada3350 South Service RoadBurlington, Ontario L7N 3M6888-SODEXO 7

5058_01_01_Layout 1 12-05-23 12:32 PM Page 10


| Conference program




interpretation.



Sunday, June 3, 201213:00 – 17:30 RegIStRatION Level 1 – WTCC

13:00 – 15:00 CCHL – annual general meeting and ceremonies Halifax Ballroom – Halifax Marriott

16:00 – 17:00 CCHL – Reception Halifax Foyer – Halifax Marriott

16:00 – 17:30 CHa – annual general meeting and reception Acadia Ballroom – Halifax Marriott

Monday, June 4, 2012 All events held at the World Trade and Convention Centre.


07:15 – 08:15 B R E A k FA S T S E S S I O n S (Pre-registration only)

Surviving and thriving in challenging times Room 202

Health leaders are often required to make decisions about the adoption and use of costly new healthtechnologies – drugs, equipment, surgical procedures and diagnostic tests – in the context of loomingdeadlines, demands for the “best care,” budget constraints, and limited evidence. This session will explorethe unique challenges and opportunities that decision-makers face in making these complex decisionsand the emerging role of knowledge exchange in bridging the gap between evidence-based researchand action by decision-makers. Using real world examples, health leaders from eastern Canada will sharetheir insights on how to access and make the best use of evidence-based information to support improvedhealth outcomes and system sustainability.

Speakers:Roy Cairns – Pharmacy Consultant, PEI Department of Health and WellnessAnne Tweed – Medical Consultant, Nova Scotia Department of Health and WellnessTom Maston, CHE – Assistant Deputy Minister, New Brunswick Department of HealthJudy McPhee – Director of Formulary and Clinical Practice, Nova Scotia Department of Health and Wellness

CHLNet: taking it to the next level Room 302

This interactive session will update attendees on the exciting developments on the health leadershipfront, including a discussion of new LEADS-related products and services being developed through andwith the Canadian College of Health Leaders. The session will also feature a planned “By Leaders, ForLeaders” panel discussion on some of the key developments affecting the rolling out of LEADS (e.g. the“leaning” of health systems). Finally, the session will help provide important input to the development ofCHLNet’s next three-year strategic plan.

Speaker:Brian O’Rourke – CHLNet Chair, Canadian Agency for Drugs and Technologies in HealthAlso featuring:Graham Dickson – Senior Academic AdvisorBill Tholl – Founding Executive Director

12 Conference program • Monday, June 4, 2012

Breakfast sessions | Monday, June 4, 2012 • 07:15 – 08:15

Moving beyond our present challenges, embracing change to Room 204transform healthcare and enhance the patient experience

In its latest report released today (June 4, 2012), the Health Council of Canada details the progress madeon five elements of the 2003 and 2004 health accords: indicators, telehealth, home care, health human resources, and access to care in the North in Progress Report 2012.

While governments have tackled each of these with varying degrees of success, there is still work to be done.In this new report, the Health Council identifies priority areas of work for governments and Canadians. Forexample, are standards set in the historic 2003 and 2004 accords relevant for Canada as we know it today?

The Health Council will outline what it believes has been achieved by federal, provincial, and territorialgovernments on these topics so that health policy-makers, national organizations, and governments canbetter understand the performance of our healthcare system, and what transformation it requires so thatit is cost effective, patient focused and driving for better health outcomes.

Speaker:Allen McAvoy – Senior Policy Advisor, Health Council of Canada

Understanding the health needs of the Francophone minority communities eN/FR Room 101

In 2011, Société Santé en français conducted an extensive pan-Canadian population survey with over6,000 people to better understand the perception of Francophone minority communities regarding theaccess to health services in French. Although they vary from one province to another, the results showthat there is a particular need for a greater range of services in French and that bilingual staff is at theheart of the solution.

The work of Société Santé en français and its seventeen (17) member networks is based on the mutual discussion of five (5) major key partners: health professionals, policy-makers, managers of health facilities,training institutions, and communities.

Speaker:Colette Rivet – Executive Director, Société Santé en français

07:15 – 08:15 CONtINeNtaL BReakFaSt – exHIBItS aNd POSteR vIewINg Room 100 (No pre-registration required)

08:30 – 09:15 PLeNaRy – welcome and opening ceremonies ≤ Room 200

09:15 – 10:30 PLeNaRy – Leadership for the next millennium – Creativity, innovation and quality≤ Room 200

Today’s health systems call for new approaches, strategies, and partnerships. As leaders in these systems,we must be committed to fostering innovative approaches to system transformation at every level andencourage creative solutions to ensure quality care for a healthier future for patients, families and communities. Join us as Maureen Bisognano offers practical ways that leaders can help people recognizenew patterns and possibilities and put them into action.


Plenary | Monday, June 4, 2012 • 09:15 – 10:30

Speaker:Maureen Bisognano – President and CEO, Institute for Healthcare Improvement

Maureen Bisognano, President and CEO, Institute for Healthcare Improvement(IHI), previously served as IHI’s Executive Vice President and COO for 15 years.She is a prominent authority on improving healthcare systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund’s Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises healthcare leaders around the world, is a frequent speaker at major healthcare conferences on quality improvement,and is a tireless advocate for change. She is also an Instructor of Medicine atHarvard Medical School, a Research Associate in the Brigham and Women’sHospital Division of Social Medicine and Health Inequalities, and serves on the boards of The Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System – Eau Claire. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and SeniorVice President of The Juran Institute.




AR Session 1 – extRa interventions: Health system transformation for integrated, Room 301 patient-centered primary healthcare

Drawing on their own EXTRA quality improvement interventions, healthcare leaders from the CapitalHealth District Authority (CHDA) in Nova Scotia will present successful change management practicesleading to transformation of a health system toward more integrated and patient-centered primary careservices. The CHDA developed its 3E decision framework to ensure an evidence informed approach toservice innovation and transformation. Through stakeholder engagement and focused on person-centeredcare, the Primary Care Strategy was developed, fostering collaboration and coordination of healthcareservices. This required engagement of different organizations and providers, examination of their relationships and roles, and development of coalitions and networks to promote and establish integratedpatient-centered, community and primary healthcare services. Community health indicators were developedto allow for measurement of the effectiveness of the health system at a population level. Development of the evidence-informed indicators required implementation/establishment of a Population HealthCommittee of the Board, surveying and engagement of stakeholders as well as processes for monitoringand reporting of indicators and results. These presentations will be followed by an interactive discussionon challenges and lessons learned.

Panelists: Kenneth Baird, CHE, Rick Gibson, Lynn Edwards, Shannon Ryan Carson – Capital District Health AuthorityBrendan Carr, CHE – Vancouver Island Health Authority Mary Russell, FCCHL – Nova Scotia Department of Health and Wellness

Moderator:Kenneth Baird, CHE – Capital District Health Authority


ST Session 2 – the Mental Health Strategy for Canada: an agenda for change Room 302The mental health system is in need of transformation. The upcoming Mental Health Strategy for Canada sets out an agenda for change. Mary Bartram, Director, Mental Health Strategy with the Mental Health Commission of Canada, will provide an overview of key recommendations, the process of engagement and consensus building that has informed the Strategy, and key challenges and opportunities for its dissemination.

Speaker:Mary Bartram – Mental Health Commission of Canada

AR Session 3 – Successful strategies and practices Room 101This session will feature presentations on a strategic human resources plan using the LEADS framework as foundation, a strategy to enhance organization efficiency and support a culture of continuous improvement and customer satisfaction, and the use of Accreditation Canada’s governance standards to evaluate and improve board performance.

Abstracts:St. Michael’s: Building bench strength for tomorrow Kara Kitts, Mary Madigan-Lee, John King, CHE – St. Michael’s Hospital

Continuing to make things better - Striving for continuous improvement Cathy Hamilton, Asha Chouhan, Sandra Bogle – Ministry of Health and Long-Term Care

excellence in healthcare governance impacts on the safety and quality of healthcare services Wendy Nicklin, CHE, FACHE, Jonathan I. Mitchell, CHE, Bernadette MacDonald, Michelle Lee – Accreditation Canada

AR Session 4 – a comprehensive model for medication management for high Room 202 risk care transitions

This panel will demonstrate the benefits of a comprehensive medication reconciliation and managementmodel for complex clients receiving home care services. This pharmacist led home visit model improvesthe communication, medication coordination and follow up by an inter-professional team of health providersfor high risk clients at care transitions. Three organizations collaborated on the development of this model.Central Community Care Access Centre (CCAC) provided case management services, identified high riskclients at hospital discharge, and developed the software to interface with the CCAC's electronic records.

York Central Hospital provided the expert clinical pharmacists to carry out the home-based medicationreconciliation and medication reviews.

The Institute for Safe Medication Practices provided medication quality improvement coaching and clinicalmedication reconciliation tools to support model alignment with provincial and national medicationsafety initiatives, such as Safer Healthcare Now, and Accreditation Canada program standards.

The key leadership aspects contributing to the success of this model are organizational, clinical, legislative,government funding, and technology development. This innovative model supports medication discrepancy identification and resolution, while engaging clients in managing their medications througheducation, medication scheduling, follow-up, and improved pain management. While improving theclient experience, the model also reduced falls among the elderly, adverse drug events, and emergencyroom (ER) visits or hospital re-admissions.

Concurrent sessions | Monday, June 4, 2012 • 11:00 – 12:00


This program improves client safety, taking an important step toward safe medication use for complexpatients moving from one care setting to another. Looking ahead, our aging population will increase thenumber of patients at high risk transitions. Using these results, we can build health system capacity formedication management at local, national and provincial levels.

Panelists: Cathy Szabo, CHE – Central Community Care Access CentreAltaf Stationwala – York Central HospitalMarg Colquhoun – ISMP Canada

Moderator: Dannie Currie, CHE – Canadian Patient Safety Institute

ST Session 5 – System transformation for improved care Room 204Presentations in this session will focus on bereavement care best practices implemented by the VictorianOrder of Nurses (VON) Yarmouth, a successful model of care for mental health patients with ‘extraordinaryneeds’ in Ontario and the experiences, success and accomplishments of a provincial hospital formulary inNew Brunswick.

Abstracts:knowledge to action: Implementation of bereavement care best practice guidelines at vON yarmouthMegan Aston – Dalhousie UniversityTracy Carr – University of New BrunswickAriella Lang – VON CanadaSuzanne d’Entremont – VON Canada Eastern RegionFabie Duhamel – Université de MontréalAndrea Fleiszer – McGill University

discharging longer term mental health patients with ‘extraordinary needs’ during health system transformation Andrew Palmer, CHE – Grand River HospitalDeborah Corring – Regional Mental Health Care

developing a provincial hospital formulary: the New Brunswick experience… where innovationmatters and efficiencies and impacts are being achieved Faith Louis – Horizon Health Network

EO Session 6 – Creative engagement initiatives Room 303This session will highlight an innovative quality and performance improvement plan at Credit Valley Hospital, an online public engagement project at the South East Local Integration Health Integration Network and lessons learned from the Leadership Continuity Plan at Vancouver Island Health Authority.

Abstracts:the daily huddle: getting the front line on board for quality Rhonda Warrian, CHE, Cheryl Hoare, Helen Anderson, Michael Heenan, CHE – The Credit Valley Hospital

engaging the public online Michael Alexander – South East Local Health Integration Network

Leadership continuity: engage for results Shauna Fenwick, Zoe Macleod, Anne Schultz – Royal Roads UniversityBarb Severyn, Karen Pettit – Vancouver Island Health Authority




12:00 – 13:45 LUNCHeON Room 200 Presentation of the Robert Wood Johnson Awards

Sponsored by: Johnson & Johnson Medical Companies


ST Session 7 – Innovative system transformation Room 301This session will feature presentations on a province-wide collaboration initiative in Saskatchewan tobuild high performing business support functions, innovations at Alberta Health Services, a quality and safety monitoring and improvement system at Providence Care and lessons learned from the transformation of the admission process at Donald Berman Maimonides Geriatric Centre.

Abstracts:Shared services: taking care of business Hy P. Eliasoph, CHE, Mike Shaw – Healthtech Consultants

Innovation, quality and accountability in alberta Health Services Tom Noseworthy – Alberta Health Services

towards a culture of accountability and outcomes Kathi Colwell, Maureen McGuire, CHE, Kathy Flegg – Providence Care

transforming the process of admission to long-term care Linda August, CHE, Lucie Tremblay, CHE – Donald Berman Maimonides Geriatric Centre

AR Session 8 – Perspectives on raising the bar for healthcare governance Room 302 and leadership in Canada

In response to changes in the governance landscape and best practices, Accreditation Canada released updated Governance and Leadership Standards and an updated Governance Functioning Tool in September 2011. Marking the end of a year-long revision project, an extensive review of literature wascoupled with engagement of senior leaders. Leaders from across Canada participated in the AccreditationCanada Standards Working Group and the national consultation process administered in partnershipwith the Canadian College of Health Leaders. Wendy Nicklin, President and CEO of Accreditation Canada,will outline how the revised standards support the leaders of Canadian healthcare organizations and governing bodies to meet the growing demand for excellence in governance and leadership practice. Accreditation results of the past two years will be presented across all sectors and from all regions of thecountry showing that organizations excelling in governance practice perform significantly better in patientsafety. Wendy Nicklin will discuss the strengths of some boards and opportunities for improvement. RayRacette, President and CEO of the Canadian College of Health Leaders, will outline how LEADS in a CaringEnvironment, a leadership capability framework, has brought about changes to the Leadership and Governance standards for Canadian healthcare organizations. LEADS strengthens healthcare leadershipcapacity through identification of key skills, abilities, behaviours and knowledge required for health leadersat all organizational levels. Tom Philpott, Executive Director of the Community for Excellence in HealthGovernance, will present on why the governance standards are important, referencing specific standards,as well as lessons from government inquiries and current trends. He will also discuss the importance ofcontinuous learning, through both formal education as well as from peers. Participant perspectives willbe welcomed in discussion with the panelists.


Panelists: Wendy Nicklin, CHE, FACHE – Accreditation CanadaRay Racette, CHE – Canadian College of Health LeadersThomas Philpott, CHE – The Community for Excellence in Health Governance

Moderator: Bernadette MacDonald – Accreditation Canada

ST Session 9 – Purpose is the invisible leader Room 303Public Health in Nova Scotia has a ten-year blueprint for the future. Our first challenge was to articulateand be guided by a collective vision for the public health system.

We initiated a process that would catapult us into a new beginning, an approach that would foster leadership and innovation, demand the collective intelligence of all stakeholders, and take into accountthe complexity of public health.

Using “Theory U”, an innovative yet sensible process for collectively creating solutions to complex problems in order to foster profound systemic change, we found a way to come together as stakeholders,public health workers and partners to co-create the kind of change the system requires.

A core team of public health practitioners and partners set out to explore the current state of the publichealth system from various points of view to better understand what is needed from public health. Thiswork provided rich information and insights. We heard some very hard things, some conflicting things,and some things that need attention. We shared these learnings with stakeholders, sought validation forwhat we had heard, and began to define areas where, if we put our attention, focus and resources, wecould have a huge impact on the health of Nova Scotians into the future. Then we gathered as leaders to internalize our learning, consider our roles within the wider system, and brainstorm and agree on anumber of interventions.

We have articulated a common vision and made a commitment to public health’s future through our purpose, participatory leadership, relationships, core functions, competencies and standards. Ourtransformation requires whole-system thinking, is focused on successes, seeks innovation, and is forward-looking and action-oriented.

Panelists: Kim Barro – Public Health, Capital District Health AuthorityJanet Braunstein-Moody – Nova Scotia Department of Health and WellnessMelanie Newell – Public Health, Capital District Health AuthorityCarol MacKinnon – Annapolis Valley Health, South Shore Health and South West Health

Moderator: Holly Gillis – Public Health, Capital District Health Authority

ST Session 10 – Healthcare by design: Innovation through design thinking – Part 1 Room 202Why is the Mayo Clinic, one of the most innovative hospitals in the world, now instituting yearly conferences (Transform 2011: Designing solutions - inspiring health) focusing on design thinking? Why isthe largest healthcare organization in the United States, Kaiser Permanente now applying design thinkingto every aspect of their operations (Total Health)? They are doing it because healthcare organizations areseeing the value of taking lessons learned from the world of design and applying it to the world ofhealthcare. From medical records to medication administration to patient experience and employee satisfaction, health systems are recognizing that design thinking can be a valuable mental process in promoting innovation, teamwork and a human centered organization.



Originally design thinking was a term that was coined for product designers and specialists to develop innovative consumer products. But today, with products being defined as experiences, other professionsare using the design thinking approach as a way to help drive innovations around designing better customer/user/patient experiences.

In this workshop, participants are going to learn how design thinking can be used as a creative problem-solving approach that goes beyond process analysis or quality improvement to address theoverall healthcare experience and delivery. Through a series of design exercises using design thinkingmethods such as ethnographic and observational techniques, visualization, prototyping, storytelling, and brainstorming, participants working in teams are going to explore ways to improve facilities, services and experiences.

The objective of this workshop is to: • Define and introduce the new concept of design thinking to healthcare leaders;• Give examples of how it is currently being used in health systems; • Have healthcare leaders explore and use various design thinking tools and methodologies; • Identify where and how design thinking could/can be applied to their own health systems operations.

Speaker:Glen Hougan – NSCAD University/Wellspan Research and Design

DC Session 11– People first: Stay at work, return to work re-design – Room 101 Lessons learned in a BC pilot project at vancouver Coastal Health (vCH)

At the conclusion of this presentation participants will understand the key elements of an innovative disability management project, the benefits and unintended consequences of that project and how applying a project management approach led to greater collaboration and enhanced outcomes. Beginningin February 2009 VCH negotiated Letters of Understanding with our three major union partners to movedisability management services in house from a third party provider. Early results were very encouragingwith projected cost savings of $17.6 million over 10 years and the lowest incidence of new LTD claims fornurses in the province. Unintended consequences were a 300% increase in volume of work, poor qualitydata, significant customer service complaints from unions, managers and staff, focus on early interventionto the detriment of other issues (WSBC, LTD, DTA) and lack of collaboration between Disability Managementstaff and their counterparts in Labour Relations. VCH applied a project management approach to these issues and focused on supporting injured and/or ill workers to return or stay at work through a number of interventions including; transitional work, modified work, accommodation into own or other job. Thiswork engaged a multi-disciplinary team including support from LEAN transformation services to achieveoptimal outcomes while maintaining productivity gains. This project produced significant changes in howthe work was tracked, defined and allocated resulting in improved outcomes while continuing to maintainand enhance gains, both human and financial, of decreasing the incidence of needless work disability.

Panelists: Catherine Fast, Judy Doyle – Vancouver Coastal Health



ST Session 12 – Shared care: Specialist support for community-based patients – Room 204 doing more for less

Pressures and increasing challenges on the healthcare system call for transformation and system redesign.Shared care models present opportunities for collaborative and innovative solutions allowing the patientto benefit from specialist expertise in "real time" while maintaining the benefit of continuity of care from their family physicians (FPs). This workshop highlights methods to identify FP needs, engage physicians/administrators in dialogue, develop tools and collaborate on shared care.

In 2010, Providence Health Care partnered with the Shared Care Committee and Vancouver Coastal Healthto facilitate collaboration with specialists and FPs to transform care for patients with complex chronic conditions. This initiative facilitates interaction between FPs and specialists to develop and implementtools and processes to streamline care for this patient group. The initiative aims to increase access to specialists through telephone advice prototypes, expedited referral and re-referral processes, with a focuson improving communication, knowledge translation and role clarification. A team of specialists, FPs, patients, clinical/admin leaders, and quality and change specialists was created to address the identifiedareas of work.

Prototypes were developed using the "PDSA" model for improvement. While prototypes were designedto address the urban environment, the objective was to develop strategies to scale throughout BC in differing medical contexts. Guided by The Institute for Healthcare Improvement’s “Triple Aim”, evaluationof the work was performed using qualitative/quantitative measures. Initial findings indicate broad uptakeof prototypes with the avoidance of unnecessary consults and emergency room (ER) visits.

This panel will enable learners to:• Assess the level of/need for shared care in their community; • Identify opportunities for shared care between FP and specialists;• Engage FPs and specialists in shared care dialog; • Organize a collaborative process between FPs, specialists, patients, and leadership around shared care.

Speakers:Garey Mazowita, Margot Wilson, CHE, Bob Levy – Providence Health CareClay Barber – Shared Care Committee

Moderator: David Thompson, CHE – Providence Health Care



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EO Session 13 – engagement – Networks, partnerships and collaborative Room 301This session will feature presentations on family physician networks in Nova Scotia, successful strategiesin physician engagement at the Jim Pattison Outpatient Care and Surgery Centre and lessons learnedfrom the BC Rural Collaborative governance framework.

Abstracts:Using networks to re-engage family physicians in comprehensive care Rick Gibson, Kim Peterson – Capital District Health Authority

Partners in Planning: Successful strategies in physician engagement at the Jim Pattison OutpatientCare and Surgery Centre Allan Holmes, Lisa Chu, CHE – Jim Pattison Outpatient Care and Surgery Centre, Fraser Health Authority

the BC Rural Collaborative: a governance framework for shared services Caroline Rafferty – GE HealthcareJane Lindstrom – Northern Health AuthorityDonna Lommer – Interior Health

LS Session 14 – Leadership development challenges Room 302Presentations in this session will highlight a study on transparent leadership at Capital District Health Authority, the results of an action research study on leadership development for managers in Ontario hospitals and the courage required to be a senior leader in today’s healthcare organizations.

Abstracts:transparent bottom-up leadership Ashwin Kutty – Capital District Health Authority

Moral distress: the elephant in the room Cyndi Gilmer – Trent Fleming School of Nursing

Leading in complex organizations – do you have the courage? Marcy Saxe-Braithwaite, CHE – Western Management ConsultantsDavid Keselman, CHE – Stanton Territorial Health Authority

ST Session 15 – System transformation – Sustainability Room 303This session will feature presentations on the success of the Canadian Blood Services’ transformation; an analysis initiative at St. Joseph’s Health Centre is linking quality improvement activities to achieve organizational goals and a unique model for care delivery at McGill University Health Centre.

Abstracts:Best practices in leadership and transformation to create healthcare sustainability and integration Graham Sher – Canadian Blood Services

Linking quality improvement activities to achieve organizational aims Ivan Yuen – St. Joseph’s Health Centre

an innovative integrated healthcare delivery approach for the new Mcgill University Health Centre Susan Drouin – McGill University Health CentrePaula Rozanski, CHE – Saint-Thomas Health Centre


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AR/DC Session 16 – Services de santé en français – Qualité et sécurité FR Room 101Cette séance traitera de la formation sur l’aphabétisme en matière de santé, le besoin de services desanté en français partout au pays et l’amélioration de la qualité de vie des adultes d’expression françaiseen perte d’autonomie dans la région de Toronto.

Résumés :Formation portant sur l'alphabétisme en matière de santé: un moyen simple d’offrir un service de santé sécuritaire et de qualité Nathalie Boivin – Université de Moncton

Offrir des services de santé en français dans tous les systèmes de santé au pays: une question de qualité et de sécurité Colette Rivet – Société Santé en français

Continuum de services de santé en français dans le grand toronto Monique Charron, Gérard Parent – Les Centres d’Acceuil Héritage

ST Session 17 – Leadership and health system reform: a progress report Room 204This concurrent session will review the genesis of this unique approach to bringing senior decision-makers together with applied health service researchers to better understand the role of leadership in effecting health systems redesign. The session will describe: the research method beingused to study complex adaptive systems (i.e. Participatory Action Research in case settings); the challenge of developing large networks of researchers and senior decision-makers across Canada; a process of selecting five regional case studies and a national case study; and assess some of the preliminary empirical results from the regional and national case studies. Finally, the session will outlinethe next steps for the project, including planned knowledge translation and mobilization initiatives.

Speakers:Graham Dickson – Leadership and Learning Collaboratory, Royal Roads UniversityBill Tholl – Canadian Health Leadership NetworkSelect members of the Partnership for Health System Improvement (PHSI) research collaborative

ST Session 18 – Healthcare by design: Innovation through design thinking – Part 2 Room 202Please refer to page 17 for session description.Presenter:Glen Hougan – NSCAD University/Wellspan Research and Design

17:00 – 18:30 CHaIRS’ ReCePtION Room 100Alice Kennedy, FCCHL, Board Chair of the Canadian College of Health Leaders and Alice Downing, BoardChair of the Canadian Healthcare Association, are pleased to co-host a reception for all participants providing an excellent opportunity to meet board members, renew old acquaintances and make new ones.

Sponsored by: Borden Ladner Gervais

Alice Kennedy, FCCHLBoard Chair

Alice DowningBoard Chair


18:30 – 20:30 ReCePtION CRUISe ON HaLIFax HaRBOUR (Pre-registration required)

Enjoy a narrated tour of the rich and dramatic history of this North Atlantic port from its settlement to thecurrent day. Gather at the Halifax Marriott Harbourfront Hotel, where a piper in Scottish regalia will leadyou to the awaiting vessel, the Harbour Queen. Your guide will highlight significant landmarks, point outthe many sailing ships, and charm you with traditional folklore as you enjoy a variety of hors d’oeuvresand buffet-style reception goodies.

A limited number of tickets may still be available at the registration desk at the cost of $78.00 + HST. Price includes kilted piper escort, guide, entertainment, reception-style food and two drink tickets.

18:30 – 21:30 HIStORIC HaLIFax PUB tOUR (Pre-registration required)

Avast ye matey! Shiver me timbers! Look sharp and step lively! The Pub Tour is about to begin.

Gather at the Halifax Marriott to discover downtown Halifax in a brand new way. Don a traditionalSou’Wester hat, let the fun begin with a brief ceremony, and off we go! Led by kilted pipers, groups willvisit many of Halifax’s favorite pubs, take in a traditional pub style meal, and enjoy local entertainmentand libations at some of the unique, Olde English-style pubs.

A limited number of tickets may still be available at the registration desk at the cost of $87.00 + HST. Price includes Sou’Wester hat, non alcoholic ceremony, piper escorts, entertainment, pub style dinner,three drinks and gratuity.

Monday, June 4, 2012 • 18:30

NETWORKING EVENT for delegates of the

National Health Leadership Conference on Monday, June 4th, 5:30 p.m. to 7 p.m.,

Canadian Museum of Immigration at Pier 21, 1055 Marginal Road, Halifax

Réseau santé de la Nouvelle-Écosse and

Société Santé en français will present some of the achievements and challenges

in obtaining French-language health services. Join us!

Registration: [email protected]

NETWORKING EVENTfor delegates of the

National Health Leadership Conference

24 Breakfast sess ions • Tuesday, June 5, 2012

Breakfast sessions | Tuesday, June 5, 2012 • 07:30 – 08:30

Tuesday, June 5, 2012 All events held at the World Trade and Convention Centre.


07:30 – 08:30 B R E A k FA S T S E S S I O n S (Pre-registration only)

Sustaining public trust Room 204

Vickie Kaminski, CEO, Eastern Health; Howard Waldner, CHE, CEO, Vancouver Island Health Authority; andDr. Nigel Murray, CEO, Fraser Health Authority, will discuss what happens when adverse events – such asinaccurate test results and diagnoses – are widely reported in the media and impact the public’s sense oftrust in an organization. The session will focus on the impact this can have on an organization, its staff,and the community it serves. The panelists will also cover how disclosure should be handled, and willshare lessons learned.

Speakers:Vickie Kaminski – CEO, Eastern HealthHoward Waldner, CHE – CEO, Vancouver Island Health AuthorityNigel Murray – CEO, Fraser Health Authority

Moderator:Wendy Nicklin, CHE, FACHE – President and CEO, Accreditation Canada

It’s about more than just indicators: Pan-Canadian performance indicators and Room 202the health system improvement discussion

The challenges facing acute care hospitals are constant and complex so regularly measuring and reportingon performance is critical to providing high quality care. But indicator results alone do not improve quality.It’s the questions and conversation that they inspire that can really make a difference.

To help answer these questions, CIHI recently released the results to a set of comparative, facility-level indicators for acute care hospitals as part of the Canadian Hospital Reporting Project (CHRP). Join us for breakfast and a discussion about CHRP, the indicators and how they can be used to support quality improvement.

Speakers: Jeremy Veillard – Vice-President of Research and Analysis, Canadian Institute for Health InformationJeannie Lacroix – Manager, Hospital Reports, Canadian Institute for Health Information


Breakfast sessions | Tuesday, June 5, 2012 • 07:30 – 08:30

Innovative leadership! Room 301

The Canadian Healthcare Association (CHA) and the Health Association of Nova Scotia (H.A.N.S.) valuestrong leadership as a critically important element in health systems transformation. These days, an innovative touch is needed more than ever. In this interactive session, each organization will share workthey have undertaken to nurture and demonstrate innovative leadership. CHA will speak to the outcomeof its recent strategic planning exercise, while H.A.N.S. will focus on its research into the essential natureof leadership development in Nova Scotia. Your reactions and recommendations will be invited.

Speakers:Alice Downing – Chair, Canadian Healthcare AssociationPamela C. Fralick – President and CEO, Canadian Healthcare AssociationGerald Pottier – Chair, Health Association Nova ScotiaMary Lee – President and CEO, Health Association Nova Scotia

International Learning – Lessons for Canada Room 101

Sweden is recognized as having one of the most successful health systems in the world. Why does Sweden outperform Canada on health spending and health outcomes while caring for a much older population and offering a broader range of insured services?

With Canada facing growing financial and demographic pressures to improve service delivery and healthsystem performance, examining peer comparator health systems with similar values is becoming moreimportant. This interactive session will explore some of the unique features in the design of the Swedishhealth system that are driving their success and that could be emulated in Canada.

Speakers:John King, CHE – Executive Vice President and Chief Administrative Officer, St. Michael’s HospitalRay Racette, CHE – President and CEO, Canadian College of Health Leaders

07:30 – 08:45 CONtINeNtaL BReakFaSt – exHIBItS aNd POSteR vIewINg Room 100 (No pre-registration required)

26 Plenar y sess ion • Tuesday, June 5, 2012

09:00 – 10:30 PLeNaRy – Innovate or stagnate!? ≤ Room 200

Innovation has become one of the ‘buzz words’ of today’s health world, so is the accelerating need for systems change. It is touted as the solution to everything from general cost inefficiencies to patientsafety. Yet many questions emerge as we contemplate this ‘panacea’ for all that ails us.

First of all, what exactly do we mean by ‘innovation’? Is it the latest, shiniest technology – or perhapssomething as simple as a surgical checklist? The Council of Canadian Academies defines innovation as“new or better ways of doing valued things” – no multi-million dollar investments necessarily required!

Is innovation about leaping to each new discovery in the hopes of finding our silver bullet, or do we needto be selective? Steve Jobs once said that “Innovation is not about saying yes to everything. It’s about saying NO to all but the most crucial features.” How do we decide where to allocate our scarce resourceswhen it comes to “new and improved”?

How do we encourage innovation in public enterprises? Do we have the energy and curiosity to truly explore innovative solutions to our health system challenges, or have we become overly risk-averse?What drives innovation in times of fiscal restraint? Where do we find opportunities for innovation in thenexus between provincial government decision-making and the discretionary scope of regional and sub-regional enterprises?

Finally, what can we learn by taking an international perspective? What lessons can be drawn from attemptsto encourage and implement innovation in countries with health systems comparable to Canada’s?

Join us as Steve Paikin moderates a debate between Jeffrey Simpson and Greg Marchildon on the role ofinnovation in the health system of the future.

Panelists:Jeffrey Simpson – The Globe & Mail's National Affairs ColumnistGregory Marchildon – Professor and Canada Research Chair in Public Policy and Economic History (Tier 1), Johnson-Shoyama Graduate School of Public Policy

Moderator:Steve Paikin – Host of TVO’s The Agenda with Steve Paikin

As The Globe & Mail’s national affairs columnist since 1984, Jeffrey Simpson is one ofCanada’s pre-eminent observers of domestic and international issues.

Mr. Simpson has won all three of Canada’s major writing prizes: the Governor-General’s award for nonfiction writing; the National Magazine Award for politicalwriting; and the National Newspaper Award for column-writing. He has also won theHyman Solomon Award for excellence in public policy journalism, and the ArthurKroeger prize for public discourse. He was made an Officer of the Order of Canada in January 2000 for his contribution to journalism. His views have been published in

Saturday Night, the Report on Business Magazine, The Journal of Canadian Studies and The Queen’s Quarterly.He has lectured at Oxford, Edinburgh, Harvard, Princeton, Brigham Young, Johns Hopkins, Maine and California universities as well as more than twenty universities in Canada. He has published six books, the latest being Hot Air: Meeting Canada’s Climate Change Challenge and is currently finishing a book onCanadian healthcare, slated for publication this year.

Mr. Simpson regularly contributes to television and radio programs in both official languages and is asought-after speaker at major conferences in Canada and abroad.

Plenary | Tuesday, June 5, 2012 • 09:00 – 10:30


Gregory P. Marchildon is a Tier 1 Canada Research Chair at the Johnson-Shoyama Graduate School of Public Policy, an interdisciplinary centre forpublic policy research, teaching, outreach and training with campuses at the University of Regina and the University of Saskatchewan. He is President of the Justice Emmett Hall Memorial Foundation and is the University of Regina’s Site Director for the Canadian Institute for Health Research funded Western Regional Training Centre in Health Services Research. He also sits on the editorial board of the European Observatory on Health Systems and Policies.

After receiving a PhD from the London School of Economics, Dr. Marchildon taught for five years at Johns Hopkins University’s School of Advanced International Studies in Washington, DC. He then served as Deputy Minister of Intergovernmental Affairs and subsequently as Deputy Minister to the Premier and Cabinet Secretary in the provincial government of Saskatchewan in the 1990s. In 2001-2002,he was Executive Director of the federal Royal Commission on the Future of Healthcare in Canada (the Romanow Commission).

He is the author of numerous journal articles and books on Canadian history, comparative public policy,public administration, and federalism, including Health Systems in Transition: Canada, co-published by theWorld Health Organization Regional Office for Europe on behalf of the European Observatory and the University of Toronto Press.

Steve Paikin is the Anchor and Senior Editor of TVO’s flagship current affairs programThe Agenda with Steve Paikin. Each program tackles one or two topics in depth, giving viewers intelligent analysis, and a thought-provoking debate among newsmakers and experts.

For twelve years prior to The Agenda, Mr. Paikin co-hosted TVO’s Studio 2. He alsohosted TVO’s weekly foreign affairs series, Diplomatic Immunity, which debuted in1998. In addition to his hosting duties, Steve has produced several documentaries forTVO. His 1993 effort, Return to The Warsaw Ghetto, won the Silver Screen Award at theUS International Film and Video Festival as well as awards at Canada’s Yorkton FilmFestival and China’s Shanghai Film Festival. He also went to Serbia, Croatia, andBosnia and presented Balkan Madness in 1992.

In 1996, Mr. Paikin co-produced A Main Street Man, which chronicled the life of former Ontario Premier William Davis. Paikin’s other documentaries include Teachers, Tories and Turmoil, recounting thecontroversial education Bill 160, and Chairman of the Board: The Life and Death of John Robarts, a look atthe former Ontario premier’s 40th anniversary of taking power.

Mr. Paikin is the author of four books, the latest one published in 2007. The New Game takes a look at thehistory of hockey, and the changes that have shaped the game. In 2005, Paikin penned Public Triumph,Private Tragedy: The Double Life of John P. Robarts, which analyzed the impact of the former Ontario Premier John Robarts on the province. He has written The Life: The Seductive Call of Politics and The Dark Side: The Personal Price of a Political Life. He has also had the honour of moderating three election debates, for the 2006 and 2008 federal elections, and the 2007 Ontario election.

Plenary | Tuesday, June 5, 2012 • 09:00 – 10:30

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10:30 – 11:00 NETWORKING BREAK – EXHIBITS AND POSTER VIEWING Room 100

11:00 – 12:00 C O N C U R R E N T S E S S I O N S

LS Session 19 – Health leaders coaches’ corner Atrium – Level 3(Pre-registration only) Take your leadership to the next level. Come and speak with leaders from across Canada in an intimatesetting. Hear their stories, ask questions and receive advice. Leaders of health regions, hospitals, privatesector and community organizations, from coast to coast, will be available to provide armchair coachingin relaxed surroundings.

Sponsored by: Roche Canada

In your corner we have:Joseph Byrne – Director, School of Health Administration, Dalhousie UniversityDr. Brendan S.J. Carr, CHE – Executive Vice President and Chief Medical Officer, Vancouver Island Health AuthorityPatricia Conrad – Executive Director, Newfoundland and Labrador Health Boards AssociationS. Kevin Empey, CHE – President and CEO, Lakeridge Health CorporationStephen Gould – Executive Vice President, People and Partners, Alberta Health ServicesJim Hornell – President and CEO, Brant Community Healthcare SystemDonald W. M. Juzwishin, CHE – Director Health Technology Assessment & Innovation, Alberta Health Services - Edmonton AreaKenneth McGeorge, CHE – President and CEO, York Care CentreRonnie Miller – President and CEO, Roche CanadaBrian K. O’Rourke – President and CEO, Canadian Agency for Drugs & Technologies in Health Christine A. Power, CHE – President and CEO, Capital District Health AuthorityKenneth P. Tremblay, CHE – President and CEO, Peterborough Regional Health CentreHoward B. Waldner, CHE – President and CEO, Vancouver Island Health AuthorityPamela Winsor – Director, Health System Strategies and Chief Marketing Officer, Medtronic of Canada Ltd.Robert Zed, CHE, FACHE – Chair, Compass Group Canada HealthcarePlease check with the conference registration desk for possible openings.

AR Session 20 – Seniors Quality Leap Initiative Room 301There has been a heightened interest in quality and safety in all health provider organizations acrossNorth America. In spite of this, there has been relatively little attention paid to benchmarking seniors’ careorganizations across geographical jurisdictions on their quality and safety performance.

The SQLI was formed in 2011 by some of North America's leading long-term care providers to engagewith each other in a novel, collaborative effort to drive improvements in clinical quality and safety as theyrelate to the quality of life of seniors. This will be accomplished through the sharing of performance dataand the results of specific related quality improvement initiatives, as well as through collaborative projects.

This Canada-US collaborative is unique in that it addresses seniors’ quality issues from a strategic perspective.The work is being designed to align organizations from the board to the front lines, with particular attentionbeing paid to ensuring the work is considered relevant and engaging to clinicians and front-line staff.

The initial participation in this initiative is three years, beginning with facilities-based seniors' care; withthe possibility to extend it further to improve quality across the whole continuum of seniors' care. Thecollaborative is:

Concurrent sessions | Tuesday, June 5, 2012 • 11:00 – 12:00

5058_01_01_Layout 1 12-05-23 12:33 PM Page 29

30 Conc urrent S ess ions • Tuesday, June 5, 2012

1. Developing a Quality Report Card for long-term care providers based on the common quality of life indicators it will develop.

2. Developing a Quality Plan for long-term care providers from the results of the quality and safety initiatives to be undertaken.

The panel will present on the origins of the collaborative, explain the need and rationale for it, and providea vision of how it could evolve and explore some of the challenges and benefits of this collaborative.

Panelists:Rhonda Schwartz – BaycrestNatalie Damiano – Canadian Institute for Health Information

Moderator:Thomas Philpott, CHE – Community for Excellence in Health Governance

EO Session 21 – engagement within organizations Room 303This session will feature presentations on creating opportunities for development and growth for emerging leaders, an approach to engagement in the wake of the Cameron Inquiry at Eastern Health and the use of the ACE model for engaging and retaining emerging leaders.

Abstracts:Cascading leadership: Creating organizational opportunity Jocelyn Bennett, Jody Tone, William Mundle, Nadine Laidley – Mount Sinai Hospital

engagement in the wake of the Cameron Inquiry Katherine Chubbs, CHE – Eastern Health

Leading the best: Fresh ideas, fresh thinking Emily Gruenwoldt Carkner – Canadian Medical AssociationAdrienne Hagen Lyster – Saskatchewan Health

ST Session 22 – Improving client/patient experiences Room 302Presentations in this session will highlight the introduction of a new vision to create positive client experiences at Saint Elizabeth Healthcare, the creation of an urgent care centre in Dartmouth and theCanadian Institute for Health Information Customer Strategy to improve the customer experience.

Abstracts:Creating positive client experiences – One client at a time Hélène Lacroix, Susan Walsh – Saint Elizabeth Health Care

Urgent care for urgent problems: an urgent care centre in dartmouth, NS Graeme Kohler, Rick Gibson – Capital District Health Authority

Fostering a customer-centric culture at the Canadian Institute for Health Information (CIHI) Anne Cochrane – Canadian Institute of Health Information

AR Session 23 – Innovative solutions for achieving results Room 204This session will feature presentations on VON’s care efficient and cost efficient Symptom Relief Kit, an innovative model of shared care and a review of the principals of Rapid Cycle Improvement to reduceordering of diagnostic services.



Abstracts:vON’s Symptom Relief kit: Innovative symptom control in palliative care Suzanne d’Entremont – VON Canada

an innovative model for shared care – Rapid access to Consultative expertise (RaCe) Margot Wilson, CHE, Robert D. Levy, Garey Mazowita, David Thompson, CHE, Andrew Ignaszewski, Sandra Barr, CHE – Providence Health CareClay Barber – Shared Care CommitteeScott Lear, Yuriko Araki – Simon Fraser UniversityCarole Gillam – Vancouver Coastal Health

Improving utilization of diagnostic services in the Cape Breton district Health authority throughRapid Cycle Improvement Phillip P. Morehouse – Cape Breton District Health Authority

DC Session 24 – Partnerships and collaboration Room 202Presentations in this session will focus on the integration of education and research into clinical practice,a collaborative to create a unique recovery service for individuals with severe mental illnesses and an initiative to improve First Nations’ access to population health information.

Abstracts:Integrating education and research into clinical practice – the Multi Organ transplant Student Research training Program (MOtSRtP) Model Olusegun Famure, CHE, Anna Li, Heather Ross, Joseph S. Kim – University Health Network

effective partnerships in creating a new 24/7 recovery-based environment Dorothy Edem – Capital District Health Authority

telling our stories: Quantifying and documenting First Nation health needs Sharon Rudderham – Eskasoni First Nation

12:00 – 13:30 LUNCHeON Room 200 Presentation of 3M Health Care Quality Team Awards

Sponsored by: 3M Health Care


32 Conc urrent sess ions • Tuesday, June 5, 2012

13:45 – 15:15 C O N C U R R E N T S E S S I O N S

ST Session 25 – System transformation Room 101Participate in this session to learn about the Centre for Addiction and Mental Health Clinical InformationTransformation project, the use of LEADS to improve healthcare delivery for seniors with mental illnessand lessons learned from Nova Scotia’s Building a Better Tomorrow Together (BBTT) program.

Abstracts:How to ready your organization for transformation Mary Sanagan – DeloitteKaren Martin – Centre for Addiction and Mental Health

Building a better tomorrow together: Taking collaborative team building from concept to practice Judy Chisholm – Nova Scotia Department of Health and WellnessGerard Murphy – Barefoot Facilitation Inc.Deanna Beck, Tricia Cochrane, CHE – Annapolis Valley District Health Authority

EO Session 26 – Redefine. Rebuild. Reconnect: Changing our Picture of Health Room 301The Population Health Working Group of South Shore Health, South West Health and Annapolis ValleyHealth worked with Journeyman Film Company to produce Redefine. Rebuild. Reconnect: Changing our Picture of Health. This film uses real stories from Nova Scotians – citizens and healthcare workers alike –and asks its audience to think more broadly about health and the part we all play in our Picture of Health.The three stories cover the lifespan – a child, an adult, and a senior.

The project includes not only a video, but a supporting website, facilitation tools, and key documents. Thematerials were created to be shared within the healthcare system, with community partners, educationinstitutions, and the public. The tools can be used to generate discussions that can lead to developmentof new policies, approaches, and laws that work to improve the health of the public in a variety of settings.

Changing our Picture of Health fits all five of the LEADS domains: Lead Self, Engage Others, Achieve Results, Develop Coalitions, and Systems Transformation. This highly interactive workshop is targeted at emerging leaders and middle management but is relevant to all participants. The purpose and objectives are to introduce the video, demonstrate the facilitation tools, and initiate conversations aboutimplementing a population health approach in participants' organizations. Participants will receive acopy of the video and access to the accompanying tools.

This video has been featured nationally on CBC Radio, and has been the recipient of the South ShoreHealth Outstanding Quality Initiative award. It was recently highlighted as an outstanding resource by our 2011 Accreditation Canada Survey Team. It is also currently being used by a number of post-secondary institutions in their curricula.

Speakers:Deanna Beck – Annapolis Valley District Health AuthorityMelanie Newell – South Shore District Health AuthorityMichelle Helliwell – South Shore Health, South West Health, Annapolis Valley Health


5058_01_01_Layout 1 12-05-23 12:34 PM Page 32


EO Session 27 – Mobilizing community volunteers to deliver key programs Room 302 that fill gaps in the healthcare system

The objective of this presentation is to share information with CEOs and senior executives on how to mobilize their communities to take concrete action. The presentation will review the process and resultsof a project in South Georgian Bay that has engaged community residents to enable frail seniors to stay athome by returning to a village mentality where neighbours and friends look after each other with formalhealthcare services augmenting those being provided by the community. Based on the results of this projectto date, South Georgian Bay has been selected as a finalist to become “the” model community for Ontario.

Leaders from the local healthcare institutions have worked together and successfully engaged seniors,caregivers, volunteers and providers to identify and then deliver tangible and needed services to theircommunity. It took only two months from the time the community came together to identify the mostimportant priorities to the time the first clients were seen – all three programs are now in place and completely run by volunteers – there are no paid positions. The program is now working to expand in bothscope and depth to look at not just volunteer services but to improve patient and caregiver experiencesthroughout the continuum of care including the volunteer services. Both organizations and residents areactively inquiring about becoming involved and unsolicited donations are starting to be received.

The presentation will include a description of the strategies that were used to initially engage the community, the governance structures that enabled the programs to evolve organically based on patient needs, how momentum was built with funding bodies, and what is being put in place to ensuresustainability. Participants will learn how to partner with patients and residents to deliver pragmatic results without setting unrealistic expectations. The presentation will describe both the successes andsome of the challenges that were experienced. They will also learn how to manage the growth of thesenew programs and integrate them with services already provided. The presentation will also include the best practice evidence regarding how to engage community support and how South Georgian Bay put this evidence into practice. Finally, the panel will discuss what happened, why it was successful, and lessons learned.

Panelists:Linda Davis, CHE – Collingwood General and Marine HospitalSharon King – Starfield ConsultingBernie Blais, CHE – North Simcoe Muskoka Local Health Integration Network

Moderator: Anne McGuire, CHE – IWK Health Centre


34 Conc urrent sess ions • Tuesday, June 5, 2012

ST Session 28 – Heroics and habits: exploring the use of a LeaN management Room 303 system in healthcare

Often promoted to management positions based on their ability to get the job done, healthcare leadersexcel in fighting fires, managing crises and fast-paced problem-solving. In the midst of dwindling resourcesand increasing acuity and complexity, healthcare “heroes” continue to rise to the occasion. However, isthis type of crisis management and fire-fighting approach sustainable? Will it continue to retain and attractthe best and the brightest? An alternative, or at least complementary, approach is the application of aLEAN management system. According to David Mann, author of Creating a LEAN Culture (2010, 2nd ed.), a LEAN management system includes four main elements: leader standard work, visual controls, daily accountability, and leadership discipline. Furthermore, it is a “structure and routine that helps leaders shift from a sole focus on results to a dual focus on process plus results” (Mann, p. 37). Unlike a fire-fightingapproach, a LEAN management system provides a routine structure for solving problems and making improvements on a continuous, daily basis. Two health authorities in British Columbia, Vancouver CoastalHealth (VCH) and Provincial Health Services Authority (PHSA), have recently developed and piloted programsfor LEAN management and are seeing valuable results. The objective of this panel presentation is to explorethe application of LEAN management in healthcare and, more specifically, the experiences at VCH andPHSA. Specific examples of tools and practices will be provided such as improvement huddles with frontline staff, routine gemba (“go and see”) walks, and daily checklists that are used to monitor, measure andsustain LEAN processes and operations. The format of the panel discussion will include a brief presentationon several foundational principles of a LEAN management system, followed by actual examples and lessonslearned. A structured discussion will also be held to address implications for healthcare.

Panelists: Cindy Priddy – Vancouver Coastal HealthMargaret Seppelt – Provincial Health Services Authority

Moderator:Cindy Priddy – Vancouver Coastal Health

ST Session 29 – Roles for health system governors in leading innovation Room 204Conventional health organization governance models emphasize a mentality of conformance – whetherto financial, regulatory, or board-policy requirements. This comes at a cost; innovation is seldom given thedue consideration that our health system needs.

This workshop will explore the health system governance needs in three areas: policy innovation, serviceinnovation, and market innovation. Examples from government, business, and literature will supplementthe workshop discussion. The workshop will demonstrate techniques for identifying innovation prioritiesand for measuring governance effectiveness in leading innovation. Current research from national and international sources will be provided.

Speaker:Matthew S. Lister – Practicalignment Incorporated

LS Session 30 – evaluation of health leaders’ views on leadership Room 202 competencies and education

This workshop will share and discuss the results of a recent study conducted in partnership with theCanadian College of Health Leaders (College) and Canadian Home Care Association (CHCA) which determinedhealth leaders' views on the necessary skills, competencies and education required for successful leadershipwithin various healthcare sectors. There is a great deal of focus on healthcare leadership but little researchis available about leadership development in healthcare organizations. While the core leadership functions



are similar throughout the healthcare subsectors, some researchers argue that leading in the communityis different due to its diverse operational characteristics. Intuitively, it is believed community health leadership requires a different skill set than leadership in the hospital subsector. However, the survey results indicate that the views of health leaders on the necessary skills, competencies and education aresimilar regardless of their subsector of employment.

The workshop will be conducted in two parts. The research team will present the results of the surveyduring the first part of the workshop and compare the views of health leaders in the community and hospital subsectors. An open discussion of the results will follow in which participants will be able to provide their views on the results of the study. The open discussion will assist the research team to interpret results and to inform the next stage of the research project. Results may significantly contributeto ongoing curriculum development and review in health administration educational programs.

Speakers:Olena Kapral – University of OttawaBrenda J. Gamble – University of Ontario Institute of Technology


15:45 – 16:45 PLeNaRy – Critical success factors: Unlocking the power of the Blue Ocean Strategy ≤ Room 200

Leaders are expected to see new possibilities, forge new paths, and lead the way. Upending traditionalthinking about strategy, Frank O’Dea will introduce you to the powerful theory and practical applicationsof the Blue Ocean Strategy and illustrate how he experienced this philosophy when he founded The Second Cup. The presentation will show you that the methodology exists, along with the tools, for healthorganizations to create their own “blue oceans”. He will share his experiences and illustrate how to breakthe status quo and create a bold new path to winning the future with the Blue Ocean Strategy.

Speaker:Frank O'Dea – Celebrated Entrepreneur & Humanitarian/Founding Chair of AGSI Global

Frank O’Dea is a powerful and inspiring speaker with a story of triumph over adversity that brings audiences to their feet, and makesan impact wherever he speaks. His ideas on leadership, entrepreneur-ship and visionary thinking make him a compelling and sought afterspeaker. While he inspires audiences and leaves them with a renewedrespect for the power of the human spirit, he does more than that. Heshares with his audience the three keys that unlocked his success andshows his audiences how they can use these keys in their own personaland business lives.

Mr. O’Dea is currently Founding Chair of AGSI Global, a developer thatis using North American technology to build vast tracks of social housing in three states in Brazil; he is aboard member of the Canadian Institute for Advanced Research. He is also heading up an initiative byRoyal Roads University to establish the Institute for Global Water Diplomacy.

16:45 – 17:00 PLeNaRy – Closing remarks ≤ Room 200


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If you work in healthcare, chances are good that improvement efforts are coming your way, if not already

in place. Many provincial governments now dedicate more than half of their budget to healthcare. This creates enormous

pressure for healthcare organizations to demonstrate perfor-mance improvement and ultimately improve healthcare.

Si vous œuvrez dans le secteur des services de santé, vous aurez probablement à vous associer à des efforts d’amélioration, si cela n’a pas déjà été fait. De nombreux gouvernements provinciaux consacrent plus de la moitié de leur budget aux services de santé, ce qui exerce une pression considérable sur les organismes de santé pour qu’ils fassent preuve de rendement accru et améliorent les services de santé.

The EXTRA fellowship is designed to assist with this leadership challenge. This 14 month program offers specialized training to teams of senior to mid-career health leaders focused on intervention projects that improve or transform service.

EXTRA is a fully bilingual program, offered through a combination of residency sessions, online learning and enhanced with networking, and mentorship from expert faculty to deliver intervention projects that benefit the home organizations.

EXTRA teams can expect to:

and spread improvement

-ment initiative

to achieve measured progress on your improvement project

-ment leaders who have skills and experience in improvement across provincial and regional boundaries.

Le programme FORCES est justement conçu pour aider à relever ce défi de leadership. Ce programme de 14 mois offre une formation spécialisée à

travaillent sur des projets d’intervention visant à améliorer ou à transformer le service.

de séances en résidence, d’apprentissage en ligne, de possibilités de

l’amélioration éclairée par les données probantes;

pour déployer, gérer et diffuser l’amélioration;

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au regard de leur projet d’amélioration respectif;

EXTRA IS FUNDED BY A GRANT FROM HEALTH CANADA. THE VIEWS EXPRESSED HEREIN DO NOT NECESSARILY REPRESENT THE VIEWS OF HEALTH CANADA. FORCES EST FINANCÉ PAR SANTÉ CANADA, QUI N’ENDOSSE PAS NÉCESSAIREMENT LES POINTS DE VUE EXPRIMÉS ICI.

EXTRAD’AMÉLIORATION FORCES

DES CHEFS DE FILE DE L’AMÉLIORATION ÉCLAIRÉE PAR LES DONNÉES PROBANTES

ÉQUIPE

Executive Training For Research Application (EXTRA) Fellowship Program

Programme de formation en utilisation de la recherche FORCES)

38 Poster sess ions

Posters will be displayed in Room 100 from 07:30 – 18:30 on Monday and from 07:30 – 15:45 on Tuesday. Presenting authors are identified in bold and will be available during networking breaks to answer questions. Posters are presented in the languageof submission.

the value of in vitro diagnostics in Canadian healthcareAndrea Anonychuk – Abbott Laboratories (Ontario)Khosrow Adeli – The Hospital for Sick ChildrenDavid Kinniburgh – Alberta Center for Toxicology, University of CalgaryJose Santiago – Abbott Laboratories (Chicago)Andrea Tricco – Li Ka Shing Knowledge Institute, St-Michael’s Hospital

Prioritizing methodology for creating the optimal healing environmentGuy H.J. Bourbonnière – Trane Canada ULCJohn Knott – Norfolk General Hospital

the National IMg database: an emerging picture of international medical graduates in CanadaTamara Brown, Steve Slade – The Association of Faculties of Medicine of Canada

achieving results through change managementAsha Chouhan, Cathy HamiltonSandra Bogle – Ministry of Health and Long-Term Care

the new generation of executive – embracing technology as an effective and efficient enhancement to leadershipKatherine Chubbs, CHE – Eastern Health

Using patient experience for system improvement for land and air transferHeather Dawson, Melanie Jameson – NRC Picker CanadaJo-Anne Vecchiato – ORNGE

Organizations working together; thinking about the continuumLynn Edwards, Rick Gibson, Shannon Ryan – Capital District Health Authority

applications of a national cost per weighted case modelAnyk Glussich, Pierre Leveille – Canadian Institute for Health Information

education in evolution: developing an interprofessional education series in a mental health programLara Hazelton, Dorothy Edem, Jane Hughes, Sandra Mader – Capital District Mental Health Program

Healthcare cost drivers in Canada during the last decadeJean He, Ruolz Ariste, Francine-Anne Roy – Canadian Institute for Health Information

Patient flow is everybody’s businessDeborah Hill, Desa Hobbs – Halton Healthcare Services

Improving the patient experience through structured routine roundingDesa Hobbs, Jennifer Kustra – Halton Healthcare Services

eastern Health’s million dollar solutionRon Johnson, Sharon Lehr, Chris O’Grady, Janet Templeton, Terry Mouland, Ron Haines – Eastern Health

the transferability of healthcare leadership across hospital, community, and military institutionsOlena Kapral – University of Ottawa Myuri Manogaran, Brenda J. Gamble – University of Ontario Institute of Technology

Poster sessions |

excellence in health leadership awards We are pleased to profile the 2012 recipients from the Canadian College of Health Leaders and the Canadian Healthcare Association’s nationalawards programs. Award winners will be pleased to discuss their achievements during all conference networking and social opportunities.


application of a competency-based frameworkAnne Kilfoil, Vicki Squires – Horizon Health NetworkElaine Leclerc – HCS Training and Consulting

an innovative approach to capacity development for palliative care in LtCAlesha Gaudet, Mary Lou Kelley – Lakehead University

Collaboration in leadership: advancing partnerships and teamsDiane Leblanc, Andy Dansie – Capital District Health Authority

which supervisory and leadership factors are most important to quality of care in the Saskatoon Health Region?Rein Lepnurm, Roy Dobson, Lynnette Stamler, David Keegan – University of Saskatchewan

which organizational culture factors most influence quality of care in the Saskatoon Health Region?Rein Lepnurm, Roy Dobson, Lynnette Stamler, David Keegan – University of Saskatchewan

expediting placement into long-term care from hospitalCarolyn Marshall, Sonya Stevens – Health Association Nova Scotia

Inspiring innovation on long-term care: the Maplestone academic Nursing HomeCatherine MacPherson, CHE, Tanay Sharma – ShannexAnne Godden-Webster, Vonda M. Hayes, Alethea Lacas – Dalhousie University

Use of LeaN methodology to improve hospital patient records utilization by staff and researchers at a rehabilitation hospitalVijitha Anton Mariathas, Marie Disotto-Monastero, Sonia Jacobs – St. John’s Rehab Hospital

Qmentum evaluationChristine Niro, Wendy Nicklin, CHE, FACHE, Bernadette MacDonald, Christopher Dean, Heather Howley – Accreditation Canada

Implementing and sustaining a successful patient express unitSonya Pak, Barbara Steed, CHE – Trillium Health Centre, The Credit Valley Hospital

Breast Imaging eMR: a multi-province initiativeJennifer Payne, Mohamed Abdolell, Judy Caines – Dalhousie UniversityGregory Doyle – Breast Screening Program of Newfoundland and LabradorWendy Spears – Inspira

designing performance measurement systems for accountability and continuous quality improvementDavid Persaud, Christopher Simms – Dalhousie University

guidelines for transition of youth to adult mental health and addiction servicesDavid Pilon, Cheryl Billard – Capital District Health AuthorityWendy Brunt – IWK Health Sciences Centre

Complexity leadership in nursingElaine Rose – Mount Royal UniversityArfe Ozcan – University of Phoenix

great leaders, great coaches and humbling momentsMarcy Saxe-Braithwaite, CHE – Western Management Consultants

High performance in healthcare resource allocation: Six Canadian case studiesNeale Smith – Vancouver Coastal Health Research InstituteCraig Mitton, Sterling Bryan – University of British Columbia ,Jennifer Gibson – University of TorontoCam Donaldson – Glasgow Caledonian UniversityStuart Peacock – BC Cancer Agency

the impact of utilization of community resources by out-patient mental health system consumers Sivajini Suthaharan, Brenda J. Gamble – University of Ontario Institute of Technology

development of an R&d function at Providence Health Care using a novel form of evaluationMargot Wilson, CHE, Sonia Hardern – Providence Health Care

Improvement for Health Services | Food Service & Nutrition Management C

Through credentialling, training, networking and

mentoring, we support health leaders in every sector and

region, from every professional background and at any stage

of their career.

www.cchl-ccls.ca

CHA Learning providesProfessional Development Opportunities

for Healthcare Leaders

Continuous Quality Improvement for Health Services | Food Service & Nutrition Management Cultural Competence & Cultural Safety in Health Services | Health Information Management

Long Term Care Administrator (Coming in 2012) | Long Term Care Management | Modern Management Risk Management and Safety in Health Services

Please contact: [email protected] or wwwlearning.cha.ca

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42 Floor plans

Floor plans |

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to downtown Halifax link

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Stericycle combines integrated solutions with superior customer service to promote safety, compliance and risk management for our customers. Through our international presence we serve over 508,000 customers including hospitals, medical offices, blood banks, dialysis centres, pharmaceutical manufacturers and laboratories.

Steering committee

Pamela C. Fralick, MA, ICD.DCanadian Healthcare Association

Ray J. Racette, MHA, CHECanadian College of Health Leaders

Planning committee

Sylvie DeliencourtCanadian College of Health Leaders

Keith DennyCanadian Healthcare Association

Teresa NeumanCanadian Healthcare Association

Laurie OmanCanadian College of Health Leaders

Francine St-MartinCanadian College of Health Leaders

Program advisory committee

Joseph ByrneDalhousie University

Dianne Doyle, FCCHLProvidence Health Care

Alexandra HarrisUniversity of Toronto

Larry HogueCanadian Healthcare Association

Alice Kennedy, FCCHLEastern Health

Mary LeeHealth Association Nova Scotia

Randy LockInterlake Health Region in Manitoba

Christine Power, CHECapital District Health Authority

Robert Zed, CHECompass Group Canada Healthcare

Abstract review committee

Heather M. BrownCentral Regional Health Authority

Terry CampbellCanadian Institutes of Health Research

Philip Christoff, CHEHamilton Niagara Haldimand Brant LocalHealth Integration Network

Olusegun (Segun) Famure, CHEToronto General Hospital

Rosemarie GoodyearCentral Regional Health Authority

Sandra Hanmer, CHECHE Program CommitteeCanadian College of Health Leaders

Wendy Kai HanssonVancouver Coastal Health

Hina LaeequeAlberta Health Services

Mimi Lowi-Young, FCCHL, FACHECentral West Local Health IntegrationNetwork

Norm PetersVancouver Island Health Authority

Committees |

N a t i o n a l H e a l t h L e a d e r s h i p C o n f e r e n c e

Visit the conference website in early September for more information.

June 10-11, 2013Niagara Falls, Ontario

Person and family-centered health systems: Transformation across the continuum

www.nhlc-cnls.ca

2013

I AM HIROC.From coast to coast, it’s our subscribers who have brought us to 25.We’re proud to be your partner.

THANK YOU!T: 416 733 2773 | TF: 1 800 465 7357 | W: hiroc.com

©2012 Hiroc. All rights reserved.

KATHY WINSORREGIONAL RISK MANAGER

NEWFOUNDLAND & LABRADOR’S CENTRAL HEALTH

Canadian College of Health Leaders The Canadian College of Health Leaders is a national,

member-driven, not-for-profit association dedicated to

ensuring that the country’s health system benefits from

capable, competent and effective leadership. As defined by

the LEADS in a Caring Environment national framework, a

leader is anyone with the capacity to influence others to

work together constructively. Through credentialling, training,

networking and mentoring, we support health leaders in

every sector and region, from every professional background

and at any stage of their career. Guided by a code of ethics,

we help individuals acquire the skills they need to create

change in their own organizations and, ultimately, the health

system. The College achieves all of this within an environment

of collaboration, cooperation and member engagement –

through partnerships and chapters – promoting lifelong

learning and professional development while recognizing

leadership excellence. Situated in Ottawa, with more than

21 chapters across the country and representing more than

3,200 members and 90 corporate members, the College offers

a range of programs and services, including capabilities-

based credentialling, professional development for

Canadian health leaders, and a nationwide career network.

Canadian Healthcare Association Founded in 1931, the Canadian Healthcare Association (CHA)

is a leader in developing, and advocating for, health policy

solutions that meet the needs of Canadians. CHA is the

recognized champion for a sustainable and accountable

quality health system that provides access to a continuum of

comparable services throughout Canada, while upholding a

strong, publicly-funded system as an essential, foundational

component of this system.

The Canadian Healthcare Association has been an active

champion of Canada’s health system for 80 years. We are the

only federation of provincial and territorial health associations

and organizations representing the breadth of the health

system. Through its members, CHA represents a broad

continuum of services, including acute care, home and

community care, long-term care, public health, mental

health, palliative care, addiction services, children, youth,

and family services, and housing services. These services

are provided through regional health authorities, hospitals,

and other facilities and agencies that serve all Canadians

and are governed by trustees who act in the public interest.

For over 55 years, CHA Learning has provided education

opportunities to Canadian health service professionals

regardless of their geographical location. The more than

25,000 graduates demonstrate CHA Learning’s importance

to the capacity building and strengthening of the

pan-Canadian health workforce.

June 4-5, 2012 • Halifax, Nova Scotia • www.nhlc-cnls.ca

2 0 1 2 N A T I O N A L H E A L T H L E A D E R S H I P C O N F E R E N C E

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