leading millennials? · boomers x-ers millennials next gen? 1968. 1987 ... more than older baby...
TRANSCRIPT
Leading Millennials?Ruff & DeMarco
What?
…Social Media Connection …Contrarian Viewpoint to Mainstream Thought …The Offer to Become Someone Significant …Grievances Against Society as a Whole …The Challenge to Invest Your Life in Something
Big
Who are You?
What we need?
Resilience
Problem solving skills
Interpersonal skills
What’s a Generation
Generation• A band of years (usually 10 to
20) used to define the birth years of a generation
• Shared experiences in formative years shaping behavior, attitudes, values
• Forms around a 'defining moment' occurs: a moment so momentous that all members of that generation can tell you where they were when the event took place.
80+ 79-71 70-52 51-40 39-23 22 and younger
NATURE
NURTURE LEADERSHIPBEHAVIORS
CHOICE
BEHAVIOR)DRIVERS
©)GiANT)WORLDWIDE 12
©GiANTWORLDWIDE
THEOUGHTSANDSHOULDSOF“NURTURE”
EARLYLIFEEXPERIENCES
SCHOOLING
PARENTING
CULTURE
AUTHORITYFIGURES
ROLEMODELS
GENDERFAITH
SUCCESSES
FAILURES
DREAMS
OUGHTS&SHOULDS
Simple MathBoomers
X-ers
Millennials
Next Gen?
•Failed Parenting Strategy
•Technology
•Impatience
•Environment
Break?
LEADERSHIP PLAYBOOK
PLAY BOOK BASICS
• Culture
• Value System
• Operating Principles
WHAT IS A LEADER?
• Integrity
• Servant
• Humble
• Decisive
• Disciplined
• Passionate
• Loyal
• Listener
• Influential
• Driven
ENTREPRENEURDetermined
Courageous
Motivated
Learner
Maverick
Risk Taker
Visionary
Passionate
Driven
Creative
Leadership Theory vs. Leadership Practice
LEADERSHIP & INNOVATION
Webster
Leader - someone who rules, guides, & inspires others
Entrepreneur - someone who organizes, operates, & assumes risk for a venture
Break?
10 Universal Truths to Leading Generations
#1 All Generations have similar values
• Researchhasproventhatdifferentgenera3onsactuallyhavefairlysimilarvalues
• “Family”isthevaluechosenmostfrequentlybypeopleofallgenera3ons
Othersharedvalues:
1. Integrity2. Achievement3. Love4. Competence5. Happiness6. Selfrespect7. Wisdom8. Balance9. Responsibility
….surveyed 3,200 participants born between 1925 and 1986.
#2 Everyone Wants Respect
• HaveyouheardyoungpeoplearedisrespecQulofoldergenera3ons?
• Haveyouheardoldergenera3onsshownorespectforthoseyounger?
• Reality:Everyonewantsrespectwejustdefineitdifferently
Older people with experience want to be acknowledged as authority f igures. T h e y w a n t t h e i r opinions respected and t h ey expec t others to carry out their wishes.
Younger workers want others to recognize their novel ideas and new approaches. They also expect their colleagues to listen to them
Retention
Respect
?
#3 Trust Matters
• Byandlarge,peopleofallgenera3onsandatalllevelstrustthepeopletheyworkwithdirectly,suchasbosses,peersanddirectreports,morethantheytrusttheirorganiza3ons.Andpeopletrusttheirorganiza3onmorethantheytrustuppermanagement.
• 61% of workers trusted their fellow workers.
• 64% of managers said t h e y t r u s t e d t h e i r direct reports.
• 47% said they trusted upper management.
• 70% said they trusted their bosses.
• 54% said they trusted their company.
T r u s t – w h i c h r e l a t e s t o respect – is a c r i t i c a l workplace issue t h a t c r o s s e s g e n e r a t i o n a l lines.
Respect
Trust
Retention
#4 Everyone Wants Credible, Trustworthy Leaders
• Whatdodifferentgenera3onsexpectfromtheirleaders?Peopleofallgenera3onswanttheirleaderstobecredible,tobetrusted,tolistenwell,tobefarsightedandtobeencouraging.
A Leader 's top characterist ics are credibil ity , trustworthiness, and the ability to l isten well and provide visionary ideas.
Early and Late Xers val ued exper i e nce more than older baby b o o m e r s d i d . Employees at lower organizational levels valued credibility and dependabil ity more than senior executives did
#5 Office politics are an issue – no matter what your age
• Everyoneisconcernedabouttheeffectsoforganiza3onalpoli3csontheircareers.Weallwanttoberecognizedfortheworkwedoandhaveaccesstotheresourcesweneed.Employeesknowthatpoli3calskillsareacri3calcomponentinbeingabletomoveupandbeeffec3veathigherlevelsofmanagement.
I n t er na l po l i t i ck i ng weakens morale, reduces productivity and saps energy, making work less enjoyable for everyone. Employees believe that promot ions based on politics instead of merit h u r t t h e c o m p a n y ' s overall effectiveness.
53% believed performance counted more than politics, but younger employees and those who rank lower in their organizations believe that politics play a larger r o l e t h a n s k i l l i n determin ing promotions. Older employees thought that ability counted most in promotions.
dilemma
#6 No one really likes change
• Thestereotypeisthatolderpeoplehatechangeandyoungergenera3onsthriveoffofit,buttheseareinaccurateassump3ons.Ingeneral,peoplefromallgenera3onsareuncomfortablewithchange.Resistancetochangehasnothingtodowithage;itisallabouthowmuchonehastogainorlosewiththechange.
the real problem with change is its very nature and how it is implemented. Managers must be honest about the effects of change, how it will be carried out, why it's being d o n e , a n d t h e ramifications for each person, department or organization.
Do not expect your employees to be h a p p y a b o u t change . I n f ac t , expect resistance. This makes access t o i n f o r m a t i o n e s p e c i a l l y important
12 of 2,300 reacted favorably
to the concept of change
#7 Loyalty depends on the context, not on the generation• Thestudyshowsthatyoungergenera3onsarenomorelikelytojob-hopthanoldergenera3onswereatthesameage.Thepercep3onthatolderpeoplearemoreloyalis,infact,associatedwithcontext,notage.Forexample,peoplewhoareclosertore3rementaremorelikelytowanttostaywiththesameorganiza3onfortherestoftheirworkinglife,andpeoplehigherinanorganiza3onworkmorehoursthandopeoplelowerintheorganiza3on.
The common perception i s t h a t y o u n g e r employees are not as l o y a l a s o l d e r employees . But the real issue is how long employees believe they should work for an organization.
Companies that expect l o y a l t y f r o m e m p l o y e e s m u s t provide incentives to bo th yo u nger and older workers. Higher p a y , i n c r e a s e d resources and more d a y s o f f c a n b e powerful inducements.
Y o u n g e r employees tend to change jobs w h e n t h e e c o n o m y i s expanding and opportun it ies are plentiful
#8 It’s as easy to retain a young person as it is to retain an older one – if you do the
right things
• Justabouteveryonefeelsoverworkedandunderpaid.Peopleofallgenera3onshavethesameideasaboutwhattheirorganiza3oncandotoretainthem.Employeeswantroomtoadvance;respectandrecogni3on;beaerqualityoflife;andfaircompensa3on.
#9 Everyone wants to learn – more than just about anything else
• Learninganddevelopmentwereamongtheissuesmostfrequentlymen3onedbystudypar3cipantsofallthegenera3onssurveyed.Everyonewantstomakesuretheyhavethetrainingnecessarytodotheircurrentjobwell.Theyarealsointerestedinwhattheyneedtobelearningtogettothenextlevelintheirorganiza3on.
97% of all respondents said education was an important factor in determining their level of job satisfaction. Employees indicated a desire to learn new work skills, computer proficiency, team building, problem solving, strategic planning, adapting to change, communication and conflict management.
P e o p l e a l s o preferred to get live classroom instruction a n d o n - t h e - j o b training instead of workbooks, assigned reading, TV programs or computer-based simulations.
#10 Almost everyone wants a coach
• We’veheardthatyoungerpeopleareconstantlyaskingforfeedbackandcan’tgetenoughofit.We’vealsoheardthatolderpeopledon’twantanyfeedbackatall.Accordingtoourresearch,everyonewantstoknowhowheorsheisdoingandwantstolearnhowtodobeaer.Feedbackcancomeinmanyforms,andpeopleofallgenera3onsseemtoliketoreceiveit.
Everyone, of any age, w a n t s f e e d b a c k a n d coaching. Employees like to know how they are performing and where improvement is needed. Employees also preferred to be coached by a senior co-worker, an expert in the subject matter or a coach they select.
p r e f e r r e d m e t h o d o f coaching was face-to-face, with e-mail and telephone c o m m u n i c a t i o n r a t e d s i g n i f i c a n t l y l o w e r . Employees prefer weekly o r m o n t h l y c o a c h i n g s e s s i o n s . S e n i or - l eve l employees wanted coaching a b o u t c a r e e r a n d leadership development skills
Schedule
Culture
Coaching, Mentoring Apprenticeship
©)GiANT)WORLDWIDE
ARE!YOU:!!FOR&ME?&
AGAINST&ME?&FOR&YOURSELF?
POWER)TEST
POWER&x &HUMILITY&= &TRUE& INFLUENCE
BOSS
25
©)GiANT)WORLDWIDE
INTENTIONAL)MULTIPLICATION
INFORMING)Consistency,&Inspiration,&Efficiency&
TRAINING)Focus,&Connection,&Prospecting&
COACHING)Depth,&Collaboration,&Accountability
APPRENTICESHIP)Capacity,&Scaleability,&Influence&
Any7number7of7people7!
13737707people7!
4737127people7!
173737people7!
Relafonal&Access&+&Transformafonal
&Inspirafonal&&&Efficient&&&
26
PURPOSE %
PLACE %
PEOPLE %
PEACE %
©)GiANT)WORLDWIDE,)Source)Credit:)Frog)OrrEEwing
PEACE)INDEX
35
©)GiANT)WORLDWIDE
ORGANIZATIONAL)CLARITY
LEADERSHIP Are)roles)and)responsibilities)clear)at)every)level?
VALUES Do)people)know)and)live)the)values?
VISION/MISSION Is)it)clear?)Is)it)compelling?
STRUCTURE Do)you)have)the)right)people,)systems,)and)
capital?
STRATEGY How)do)we)win?
TACTICS Do)your)people)know)what)to)do?
SIMPLE SCALABLE
SUSTAINABLE
37
What’s the REAL Problem?
• Knowledge?
• Job Security?
• Power (who has it and who wants it?)
Further Reading and ResearchYou Raised Us – Now Work with Us….Millennials, Career Success, and Building Strong Workplace Teams by Lauren Stiller Rikleen
Retiring the Generation Gap…..How Employees Young & Old Can Find Common
Ground by Jennifer J. Deal
Keeping The Millennials… Why Companies Are Losing Billions in Turnover to This
Generation – and What to Do About It by Joanne G. Sujansky and Jan Ferri-Reed