Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Agenda

Topic

Arrival and registration

Session 1: Welcome and the context of change

Session 2: Understanding your system, influencing and persuasion (part 1)

Break

Session 2: Understanding your system, influencing and persuasion (part 2)

Session 3: Transforming the culture of care

Lunch

Session 4: Identifying vehicles for promoting your service

Session 5: Next steps on your leadership journey

Session 6: Celebrating your success

Break

Session 7: Certification, photos and close

About online content The Well-led Programme is complemented by exclusive online content. Access to this content will be available upon completion of each workshop’s evaluation survey, which will be e-mailed directly to you at the end of each day.

Please note that whenever you see the following symbol in the programme’s presentation

slides, there is associated online content available.

Also available online:

all presentation slides hand-out resource

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Session: Welcome and the context of change

Online content includes

Acronym quiz

Acronym answer sheet Place-based care around the person

Notes

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

CQC looks for what you’re doing that’s outside the box as well as what’s expected, especially working in collaboration with others to make a better service for your clients and staff. They want to see that everyone is valued and you have evidence to not only meet the requirements but that you are auditing that evidence to see how things can be continually improved. Claire Jackson - Registered Manager at Inter-County Nursing and Care Services

Additional notes (cont.)

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Session: Understanding your system, influencing and persuasion

Online content includes

System-o-gram

Community skills map

Community engagement -

recommendations, practical examples

and telling signs

Notes

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Additional notes (cont.)

“Adult social care is seen as a vital ‘connector’ to other public services, especially the NHS but also local housing, community services and the voluntary sector as a source of information and expertise.” Quality Matters, 2017

The industry changes constantly and you need to be able to meet the standards required by the governing bodies, CQC and you need to deliver good practice. Being able to work with other professionals is key. It’s important to develop relationships across the industry to share best practice and support your continued learning and improvements. Tracey Poole, Registered Manager, Premier Care

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Session: Transforming the culture of care

Online content includes

Appreciative inquiry framework

Appreciative inquiry booklet Culture for care: your toolkit

Notes

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

“Positive culture was something that characterised good performance and improvement, and the links to the leadership finding outlined above are clear. Both staff, people who use services and inspectors commented on particularly positive and supportive cultures characterised by staff who were well-trained, caring, skilled, dedicated, enthusiastic and focused on positive outcomes for people.” The State of Adult Social Care Services: 2014 / 2017

“Creating an open culture begins with the management team demonstrating that they too are ‘only human’ and that they own up to mistakes and apologise when they are wrong. This is followed up by demonstrating what will be put in place to stop or reduce an occurrence of the mistake. We do not like a ‘blame’ culture and it is important that staff are not made to feel belittled in any way." Ann Ambrose, Registered manager, Nazareth Lodge

Additional notes (cont.)

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Session: Identifying vehicles for promoting your service

Online content includes:

Promoting your service - films

Promoting your service –

recommendations, examples and telling

signs

Convincing others – new customer activity

Convincing others – attracting new talent

activity

Convincing others – care commissioner

activity

Convincing others – filming opportunity

activity

Press release activity

Press release top tips

Press release example – Bluebird

Care

Press release example – Deerhurst

Care Home

Press release example – The Good

Care Group

Notes

“We promoted the inspection outcome via our staff intranet, a public blog and news article on our website, our social media channels as well as a press release that led to a story in our local paper. For our public website, we drew on what was in the report to showcase what the service was achieving. For our news story, we included the positive feedback the CQC inspector has highlighted coming from people who use our service.” Jay Sadler, Team Manager, Care Plus Group

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Additional notes (cont.)

“When Vida Healthcare won a Skills for Care Accolade, we plastered it all over our

website. We plastered it all over Twitter. Our local newspaper put it on their Twitter

account. We were in the Guardian. We were congratulated personally by the CQC and

the head of Skills for Care. I had a member of staff come up to me to talk to me about

how they felt and she said ‘I am so proud to be part of this company’.”

Bernadette Mossman, Healthcare Director, Vida Healthcare

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Session: Learning impact, celebrating your success

Notes

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Additional notes (cont.)

“Relatives and other family members have a huge sense of pride, they constantly use social media forums to express their pride and the wonderful care their parent/relative receives from the staff.” Kevin Hewlett, Director/Registered Manager, Hale Place Care Homes

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Skills for Care related resources

Community skills development Community skills development looks at how you can help and empower local people to

understand how their skills and knowledge e can be enhanced and shared to improve the

wellbeing of others in their communities.

We have a range of resources including case studies which demonstrate the learning we’ve

found, and practical tools to help you embed community skills development.

Developing community skills – our ‘Only a footstep away’ report outlines the benefits to

social care of developing skills within the community.

Skills around the person – this report shares learning from 24 projects that Implementing

asset-based approaches in adult social care and end of life care.

Community capacity building – our guide covers improved health and wellbeing, market

place development, rethinking leadership and recruiting and retaining the local

community.

The role of volunteers – our co-produced guidance can help services to consider the

benefits of utilising volunteers.

Find out more at www.skillsforcare.org.uk/communityskills.

The principles of workforce redesign - people, planning and

performance To complement our principles of workforce redesign, Skills for Care has also produced this

guide which includes a range of tools to help you work through change constructively, and

transform services in a way that will meet the needs and expectations of people who use them.

We’ve also published ‘Workforce redesign: theory and thinking’ which sets out the theory

behind each principle. You can use this as an audit tool and a guide to support individuals and

your organisation in changing the way they deliver care and support.

Find out more at www.skillsforcare.org.uk/workforceredesign.

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Skills for Care Accolades Skills for Care’s Accolades reward adult social care organisations who deliver high quality care.

The awards provide an opportunity to recognise the great work being done in the sector and

share best practice.

The Accolades usually open for new applications each spring before climaxing at an awards

ceremony the following winter. There are a wide range of evolving categories that services can

apply for with some choosing to submit more than one application. Recent categories include:

best employer of under 50 staff, between 51 and 249 staff and over 250 staff

best employer support for registered managers

best employer support for Apprenticeships

best recruitment initiative

most effective approach to leadership and management.

The Accolades can help services to raise the profile of their organisation and receive national

acclaim. Find out more at www.skillsforcare.org.uk/accolades.

Culture toolkit This comprehensive online site helps adult social care employers to create and maintain the

right culture to deliver safe, effective, responsive and well-led care. The Culture toolkit covers

the following focus and provides some practical ways to help managers and leaders shape

what is needed by the service:

a sense of identity

shared values and assumptions

norms and expectations

lines of communication

complex sub cultures

continuous development and change

supporting materials include; a business case for culture, understanding workplace

culture and self-assessment tool etc.

Find out more at www.skillsforcare.org.uk/culture.

Day 4 Leading in and beyond the boundaries of your service - Looking outwards workbook

© Skills for Care

Further reading

Influence: The Psychology of Persuasion Dr Robert Cialdini Influence, the classic book on persuasion, explains the psychology of why people say "yes"—and how to apply these understandings. You'll learn the six universal principles, how to use them to become a skilled persuader—and how to defend yourself against them. Perfect for people in all walks of life, the principles of Influence will move you toward profound personal change and act as a driving force for your success. Available here.

All Marketers Are Liars: The Underground Classic That Explains How Marketing Really Works--And Why Authenticity Is the Best Marketing of All Seth Godin Legendary business writer Seth Godin has three essential questions for every marketer: -What's your story?- -Will the people who need to hear this story believe it?- -Is it true?- All marketers tell stories. And if they do it right, we believe them. Available here.

The Revolution will be Improvised Richard Vize Systems Leadership is a way of working that shares the burden of leadership to achieve large-scale change across communities. It goes beyond organisational boundaries and extends across staff at all levels, professions and sectors. It involves people using services, and carers, in the design and delivery of those services. Systems Leadership recognises that leadership is not vested in people solely through their authority or position; so it involves sharing leadership with others, coming together on the basis of a shared ambition and working together towards solutions. Available here.