leadership wih goofy
TRANSCRIPT
Leadership Skills
Interpersonal skills are
the life skills we use
every day to
communicate and
interact with other
people, both individually
and in groups. People
who have worked on
developing strong
interpersonal skills are
usually more successful
in both their professional
and personal lives.
Interpersonal Skills
Negotiation Skills are approaches we
use while working with others to find a
mutually agreeable outcome.
Negotiation is a method by which
people settle differences. It is a process
by which compromise or agreement is
reached while avoiding argument.
In any disagreement, individuals
understandably aim to achieve the best
possible outcome for their position (or
perhaps an organization they
represent). However, the principles of
fairness, seeking mutual benefit and
maintaining a relationship are the keys
to a successful outcome.
Negotiation Skills
Commutation Skills are
techniques used to
encourage others to engage
in communication and use
appropriate questioning to
develop your
understanding.
Commutation Skills
Verbal Communication Skills are
what we say and how we say it. Be
aware of the words you are
using when talking to
others. Could you be misunderstood
or confuse the issue? Practice clarity
and learn to seek feedback to ensure
your message has been understood.
Verbal Communication Skills
Non-Verbal Communication is what
we communicate without words,
body language is an example. Non-
verbal communications include facial
expressions, the tone and pitch of
the voice, gestures displayed
through body language (kinesics)
and the physical distance between
the communicators (proxemics).
These non-verbal signals can give
clues and additional information and
meaning over and above spoken
(verbal) communication.
Non-Verbal Communication
Listening Skills are how we
interpret both the verbal and non-
verbal messages sent by others.
Listening is not the same as
hearing. Take time to listen
carefully to what others are saying
through both their verbal and non-
verbal communication.
Listening Skills
Assertiveness SkillsAre ways we communicating our values, ideas, beliefs, opinions, needs and wants freely. You should aim to be neither passive nor aggressive. Being assertive is about expressing your feelings and beliefs in a way that others can understand and respect. Assertiveness is fundamental to successful negotiation.
Assertiveness Skills
Problem Solving Skills involve Working with others to identify, define and solve problems. Effective problem solving usually involves working through a number of steps or stages.Problem Identification:This stage involves: detecting and recognizing that there is a problem; identifying the nature of the problem; defining the problem. Structuring the Problem:This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.Looking for Possible Solutions:During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.Making a Decision:This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation. Monitoring/Seeking Feedback:The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.
Problem Solving Skills
Decision Making Skills are methods used to
explore and analyze options to make sound
decisions. Many different techniques of decision
making have been developed, ranging from
simple rules of thumb, to extremely complex
procedures. The method used depends on the
nature
of the decision to be made and how complex it is.
The stages are:
• Listing all possible solutions/options.
• Setting a time scale and deciding who is
• responsible for the decision.
• Information gathering.
• Weighing up the risks involved.
• Deciding on values, or in other words what is
important.
• Weighing up the pros and cons of each course
of action.
Decision Making Skills
Motivational SkillsMotivational skills are those that
enable a person to become motivated and work toward achieving goals, whatever they might be. Motivating Others is an important skill for managers is to be able to motivate other workers. Understanding what causes a person to become motivated - and stay that way - can help with making sure people are the most productive that they can be. Rewards - Giving out rewards for good work can be a great way to motivate employees to work harder. Recognition - While money and other financial rewards are nice, some people are motivated by the chance of being recognized for their skills.
Multi Tasking SkillsMultitasking is the handling of more than one task
at the same time. An example of multitasking is taking phone calls while typing an email.
Six ways to help you with everyday multitasking:• Delegating, as previously described, comes into
play the most when multitasking and prioritizing.
• Chart it out on the whiteboard and make a list of the tasks and its importance.
• Focus on the critical items. Postpone current tasks if needed, and put full attention on the critical task.
• Work smarter, not harder. This basically means reducing or eliminating redundancy by improving workflow. Utilize tools that are in place to reduce the time spent on each task, thus reducing the amount of open tasks on your plate.
• Set a part of the day to focus on the “non-informational” tasks.
• Make multitasking a game, and try to keep your mind as clear as possible with the tasks at hand.
Delegating Skills
Delegation skills enable a manager to get more done by giving responsibilities and tasks to other people. the steps of successful delegation:1 Define the task2 Select the individual or team3 Assess ability and training needs4 Explain the reasons5 State required results6 Consider resources required7 Agree deadlines8 Support and communicate9 Feedback on results
Work Cited
hjttp://www.skillsyouneed.com/interpersonal-skills.html
http://www.businessballs.com/delegation.htm