Leadership

Emotional Intelligence in Medical Education

IntroductionEmotional Intelligence (EQ)

Became focused with Goleman’s work in 1995

Combination of self-awareness, self-management, understanding of others and managing others.

Incorporation of EQ into interactions can help build stronger doctor-patient relationships

EQ has the potential to increase the understanding about interpersonal skills that rest on the ability to perceive, use, understand and manage emotions in oneself and others. (Grewel 2008)

Goals

Improve understanding of self-awareness and self-management

Define social awareness as it pertains to EQ

Discuss strategies to improve team relationship and team management

Demonstrate ways to integrate EQ into action within the leadership role in graduate medical education

Self-awarenessDepends on accurate self-assessment

Recognize personal strengths and weaknesses

Develop plan for improvement

ActivitiesReview Stephen Covey’s 7 Habits

Complete a self-evaluation with attention to: Recognition and management of emotions

Recognition of other’s emotions

Self-motivation

Share with group an example of how your emotions have cause you a problem at work

Self-ManagementDescribes emotional self-control

How you function when Stressed/AngryGiven negative feedbackHappy/inspired

ActivitiesDiscuss characteristics of a leader

TrustworthinessAdaptabilityConscientiousnessContinual strive for improvement

Complete self-evaluation with attention to: Temperament in stressful situationsReaction to unethical behaviorAdaptability to new challenges

Share with group how you controlled your emotions in a stressful situation at work

Social AwarenessDepends on understanding the emotions of others

EmpathyAwareness of the teamOrientation to service

Activities Small group incorporating

Discussion of diversity and differing opinions

View photographs of various interactions and discussWhat is happening? Who is in control of the situation?Who shows self-control?

Share with the group a personal experience where you were aware of the social dynamic. How did you handle it?

Relationship ManagementIncludes these characteristics

Development of others’ potentialBeing a catalyst for changeCommunication with clear thoughts and directionsBuild bonds and networking with members of the teamManagement of conflict as it occurs in the team

Activities to be done in small groupsDemonstrate how to provide feedback both good and badDiscuss the ways to be a “catalyst for change”Communicate the leader’s vision for the team Design an approach to get “buy in” from the teamOutline a plan for conflict management

Integration of EQ into Leadership in Graduate Medical Education

Examine opportunities and ways to incorporate EQ

Integration into the core competenciesModeling

Role playing

Stepping back to regroup

Use at the bedside when teaching

Utilization of 360 evaluations to link EQ scores with performance

Summary

EQ demonstrates insight into one’s emotions and the role they play in self developmentEQ can be strengthened in both the self and group areas through practiceEQ can be utilized when interviewing candidates for graduate positionsEQ can be utilized on 360 evaluations to gain insight into interpersonal skills

ReferencesBorges, N. Emotional Intelligence and Medical Specialty Choice: findings from three empirical studies”. Medical Education. 2009;43(6), 565-572.Bielaszka-DuVernay, C. Hiring for Emotional Intelligence. Best Practices Harvard Business Review. 19 Nov. 2008. www.blogs.hbr.org/hmu/2008/11/hiring-for-emotional-intellige.html Accessed April 15, 2011.Cooperman, K. Emotional intelligence and the healthcare staff: Maximizing performance and patient satisfaction. SRM. Vol. 8, No. 1, February 2010.Covey, S. The 7 Habits of Highly Effective People. Free Press, New York. 2004.Gibbs, Nancy. The EQ Factor. Time 146, No.14:60-68. 2 Oct 1995.Grewel, D. Emotional Intelligence and Graduate Medical Education. JAMA. 2008;300(10):1200-1202.Lynn, A.B. The EQ Interview. American Management Association. New York. 2008 Martin, BL. Emotional Intelligence (EQ) and Medical Education Practical Application. Lecture at The Ohio State University College of Medicine, 2008.