leadership and management in nursing

Upload: hassen-zabala

Post on 11-Oct-2015

41 views

Category:

Documents


0 download

DESCRIPTION

professional and personal development for nurses-to-be.

TRANSCRIPT

PowerPoint Presentation

PERSONAL & PROFESSIONAL DEVELOPMENT (PART 2)Positive Image of a Professional NurseR&R of a Beginning Nurse PractitionerCareer PlanningPOSITIVE IMAGE OF A PROFESSIONAL NURSESelf Assessment/ Self EvaluationIs a process of looking at oneself in order to assess aspects that are important to ones identity.Is a way process in which you learn more about yourself.Is a way in which self esteem/confidence can be enhanced.First part of career management process2. Self Awarenessis having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions.Being self aware is knowing:What you want in your lifeYour strengths and weaknessesWhat motivates you and makes you happyWhat you want to change about yourself orabout your lifeYour philosophy in lifeYour achievements so farHow you relate to othersYou need to improve as a personYour most important beliefs and valuesHow you see yourself as a person

How to develop Self Awareness?Adhering to good valuesUsing self-help booksHaving a life coach

*Johari Windowa simple and useful tool for illustrating and improving self awareness, and mutual understanding between individuals within a group.Named after the first names of its inventors Joseph Luft and Harry Ingham 1. Open area known by the person ('the self')and known by the group ('others').2. Blind areaknown about a person by others in the group, but is unknown by the person him/herself.3. Hidden areaknown to ourselves but kept hidden from, and therefore unknown, to others.4. Unknown areaunknown to the person him/herself and unknown to others in the group.

ROLES AND RESPONSIBILITIES OF BEGINNING NURSE PRACTITIONER

Dr. Patricia Bennerintroduced the concept that expert nurses develop skills and understanding of patient care over time through a sound educational base as well as a multitude of experiences.

.Beginner with no experience.Taught general rules to help perform tasks.Recognized as being task-oriented and focused.Rules are: context-free, independent of specific cases, and applied universally.Rule-governed behavior is limited and inflexible.

Advanced Beginner

Demonstrates acceptable independent performance.Has gained prior experience in actual situations to recognize recurring meaningful components.Principles, based on experiences, begin to be formulated to guide actions.

CompetentTypically a nurse with 2-3 years experience on the job in the same area or in similar day-to-day situations.More aware of long-term goals.Gains perspective from planning own actions based on conscious, abstract, and analytical thinking and helps to achieve greater efficiency and organization.

Perceives and understands situations as a whole rather than as series of tasks.More holistic understanding improves decision-making.Learns from experiences what to expect in certain situations and how to modify plans.

No longer relies on principles, rules, or guidelines to connect situations and determine actions.Much more background of experience;Has intuitive grasp of clinical situations;Performance is now fluid, flexible, and highly-proficient.

are advanced practice registered nurses who havereceived special courses and training. She is skilled at making nursing assessments, performing P. E., counseling, teaching and treating minor and self- limiting illness.

Taking detailed medical histories and performing complete physical exams.Providing diagnoses and recommending treatment plans.Treating common medical conditions, illnesses, and injuries.Prescribing limited medications.Counseling patients and families.

CAREER PLANNING

The career planning and development process provides a guide to help you to achieve your dreams and to create new possibilities as you build your nursing career.

Career is what we choose as our profession, our path, or our lifes work. You chose your path when you accepted admission into your nursing program, and your nursing career began the day you attended your school of nursing orientation.

BEGINNING A JOB SEARCH

1st Step: Scanning your Environment2nd Step: Your Self-assessment and Reality Check3rd Step: Creating your Career Vision4th Step: Creating your Strategic Career Plan5th Step: Marketing Yourself

Sources Job Leads

EmploymentDevelopment Department

CivilServiceAnnouncement

TradeAssociations&TradePublications

NewspaperAdsLocalNewspaperFriendsCanvassingSchoolPlacement Services

UnionFriends,Relatives&NeighborsTeachers,ReligiousAdvisors,InsuranceAgents,Creditors,BankersRadio,T.V.,Newspapers&MagazineStoriesofNeworExpandingCompaniesCommunicationsMediajobBulletin Board

Developing ResumELEMENTSTop portion of resume (first third to half)If your resume is worth reading further.Header (name and contact information)Your preferred name and how to contact you.Headline and SummaryWhat youre looking for and why youre qualified.SkillsWhether you have the required skills. Work/Professional Experience/Employment HistoryWhat youve accomplished thats relevant.EducationWhether you meet the education requirements.Continuing Ed/Professional Devt/Additional TrainingWhat further training youve pursued. Other InformationWhat other assets you offer. TYPESChronological Resume:A chronological resume starts by listing your work history, with the most recent position listed first. Your jobs are listed in reverse chronological order with your current, or most recent job, first.

Functional Resume:A functional resume focuses on your skills and experience, rather than on your chronological work history. It is used most often by people who are changing careers or who have gaps in their employment history.

Combination Resume:A combination resume lists your skills and experience first. Your employment history is listed next.

Resume With Profile:A resume with a profile section includes a summary of an applicants skills, experiences and goals as they relate to a specific job.

Targeted Resume:A targeted resume is a resume that is customized so that it specifically highlights the experience and skills you have that are relevant to the job you are applying for. Mini Resume:A mini resume contains a brief summary of your career highlights qualifications.

Nontraditional Resume:A nontraditional resume is a web-based version of your resume that may include photos, graphics, images, graphs and other visuals.Writing an Effective ResumeWriting Consultant PresentationEG 1003: Intro to Engineering and DesignPolytechnic Institute of NYU

Writing an Effective ResumeWhy you are writingOrganizationPresentation

A resume gets you an interviewFind out which applicants are suitableChoose a small number of candidates to interviewSame issue for proposals and grant applications

Include interesting and unique informationAttempt best effort to make a first impressionNo chance to explain if you do not get an interview

Stand out from the crowd

Writing an Effective ResumeWhy you are writingOrganizationPresentation

Summary of sectionsNameAddress, telephone number, e-mail addressObjectiveEducationExperienceAchievements and awardsSkillsProfessional affiliations Publications or projectsOptionalName (bold, not underlined)

Address

Telephone number

Email addressStart with contact informationObjectiveOne or two sentencesType of position (part time, full time, summer internship)What position would you like to find?Emphasize how you will use your skills, not what you want to gainUse the objective to stand outDo not be needy:Objective: To obtain a position that will allow me to advance my potential while seeking new challenges.

Show what you will contribute:Objective: An entry-level position in mechanical engineering where strong leadership ability and good communication skills are needed.Objective: Vice-president of aerospace engineering in an agency where extensive knowledge of thermodynamics and heat transfer are needed.Education in reverse chronological orderInclude schools attended beyond high schoolList major and minor(s), supply interesting details For Poly, put the expected date in parentheses:Polytechnic Institute of NYUB.S. Electrical Engineering (Anticipated graduation: June 2011)

Include special or interesting aspects of your program

Experience also in reverse orderDates of employment (2003present)Name and location of the company (Con Edison, Brooklyn)Add specific detail that shows your organization, cooperation, responsibility with action Calling this section Experience allows you to include jobs for which you were not paid. Include:military serviceinternshipsvolunteer positions Achievements and awardsDeans listScholarshipsGrantsPrizesNominationsProfessional societiesSignificant accomplishmentsCommittees and leadership rolesUse the skills sectionSoftware programs and proficiency (Word, PowerPoint, Excel, FrontPage, AutoCad )Programming languages (include Visual Basic, HTML, PHP, )Abilities (based on experience)Languages and language abilityWriting an Effective ResumeWhy you are writingOrganizationPresentation

Create an effective layoutTry to interest your reader visually

A clean, professional format with a little style

Extra white space makes it easy to read set marginsLimit font to two choicesFor text: a serif font like TimesFor headings: Arial or Helvetica are good choices to add visual interest

Dont choose non-standard fonts like or

Font size should be 11 or 12 point

Write concisely and vigorouslyA focused, targeted resume is best:Avoid the temptation to go more than one pageDelete obvious information in order to highlight your unique qualities Find specific, dynamic verbs:Use present (or past) imperativesInclude each verb only onceConsult online lists of resume action wordsMake lists parallelWas responsible for staff of tenPresent reports to consultantsNew reporting system was developedLeader of monthly staff meetingCoordinate monthly reviewMake lists parallelManaged staff of tenPresented reports to consultantsDeveloped new reporting system Led monthly staff meetingCoordinated monthly reviewUse brief style like presentationsOmit articles (a/an, the)Use more lists than sentencesArrange information in columnsFinal thoughts Choose the correct tense and use it consistently

Do not ask for a particular salary

Be accurate and honest

Print it out! Do not attempt to proofread on screen

Writing the PerfectCover Letter48What is a Cover Letter? A supplement to the resume that includes moredetailed information about yourself It highlights key points in your resume Expresses your interest in a position Shows off your qualifications to a prospectiveemployer49Pre-Cover Letter Business If you have a company or employer in mind, do some research regarding their policies and principles Review websites, brochures, pamphlets and anyother pertinent materials you can find about the company If you can, try to speak with current employees; this will provide you with a unique inside perspective 50 Once youve done your research and you have a good idea of what qualifications the company is looking for, its time to separate yourself from the restof the pack Before you begin writing your letter, take some timeto brainstorm. Make a list of reasons why youre theideal candidateContinued51A Few Things to Keep in Mind Do not over use I Instead, place the focus on the employer and use theword you Avoid writing more than one page; since you are probably competing with other applicants, employers just dont have the time to read two pages The point of the cover letter is to flesh out your resumes selling points not to repeat the samethings that appear in your resume 52Beginning The Letter You should address the letter to a specific person atthe company youre applying to. You can usuallyfind a name in the companys publications or you can inquire by telephone Example of Header:

James L. PiercePresidentOctiv Tech750 P StreetSacramento, CA 9582653Salutation If you are addressing the letter to a specific person, start out with the formal salutation: Dear Mr. Pierce. If you dont know the name use: Dear Hiring Manager Refrain from using the old standbys: To whom it may concern or Dear Sir or Madam54Opening Paragraph The opening paragraph should accomplish a coupleof goals: 1. It should grab the readers attention2. Discuss the position you are applying for3. List your references or how you heard about the job4. Highlight the main points you will focus on in the letter

55Opening Paragraph ExampleDear Mr. Pierce:

As the enclosed resume attests, the customer support position advertised in the Sacramento Bee is a perfect fit with my qualifications. My experience working as a Help Desk Student Assistant in the Division of Information Technology at San Francisco State University and my vast experience in the audio field has prepared me for the technological and user support this job requires, making me an ideal candidate for this position. 56Body Paragraph(s) The body paragraph should accomplish a couple ofgoals:1. Refer employees to certain points in your resume2. Emphasize your strongest qualifications or top selling points3. Show how these qualifications will benefit the company youre applying for4. You may provide examples of your achievementsthat have benefited previous companies5. Be specific in your descriptions 57Body Paragraph ExampleAs my resume highlights, I have offered high-responsibility computer and software support for faculty, staff and students. This experience, along with constant home use of computers, has given me a thorough background of many different forms of software and operating systems including the Windows and Apple families, Microsoft Office, and Dreamweaver. I have also become very comfortable Performing hardware and software upgrades on Windows and Mac machines and working with various types of networks including wireless and LAN. In addition, I master new skills quickly and complete tasks efficiently.

58Closing Paragraph Your closing paragraph should accomplish a coupleof goals1. Ask for an interview2. Set up a possible time and date3. Try using an active ending; in other words, rather than asking them to contact you, tell them you willcontact them in a few days4. Be genuine and thank them for their time

59Closing Paragraph ExamplePlease take the time to look over my resume, and feel free to contact my references. I would love to further discuss this position in person. I will follow upwith you in a few days to answer any preliminary questions you might have. In the meantime, please do not hesitate to contact me at 916-424-4444.

Thank you for your time and consideration.

Dont forget to sign your letter60Double and Triple Check Before Sending Check for spelling errors and typos--professionalismis a must Dont go over a page Always customize your cover letter. Dont forgetto change your contact information Maintain a friendly and professional tone throughout the letter61How to Dress

63HOW TO WOW THEM IN AN INTERVIEWBe The Star In Every Interview!Effective Interviewing Strategies64The InterviewThey are looking to see if your technical skills match the job requirementsThey ask specific questions to see if you will be a good match for a particular teamThey look for specific qualities or behaviors to ensure that you will be successful on the job

What does the Interviewer look for?6465Sample Interview QuestionsWhat can you tell me about yourself?Why are you interested in this job?What are your strengths?What are your weaknesses?What skills do you bring to the job and to this company?66What is STAR? Situation Task Action ResultIt is a way to answer behavioral questions that allows for the best response, while proving that the experience is true.67Sample Behavioral Interview QuestionsCan you give me an example of a time you worked on a team to finish a project? What was your contribution?Describe one of the most demanding assignments youve had. What problems did you encounter and how did you solve them?Tell me about a presentation you had to give or a project you had to do. How did you prepare for it?Dont forget STAR!68

Answering Behavioral Interview QuestionsHow do I answer using STAR?

Situation - briefly describe where you were working Task - the job you were assigned Action - discuss in detail the actions you took Result - the result of those actions

You will be able to provide the interviewer with proven examples of your accomplishments and be the star interviewee6869SITUATIONDescribe the employer, location, or area where you were working to give the interviewer the big picture. You dont need to be too detailed. I worked at ABC Company as a Supervisor in the Shipping and Receiving Department.6970TASKDescribe the job or task you were assigned.

Part of my job was to train newly hired employees in using our highly technical equipment as well as in company policies and procedures.71ACTIONDescribe the action you took. (Use I)

I showed Fred, our new employee, how to safely set-up and operate the computerized weighing equipment. I also taught Fred how to inspect the packages to ensure the weight and labels matched. I continued to ask him questions to make sure that he understood all the instructions I had given him.72Tell the results of the action you took, be sure to use numbers where applicable.

RESULTI checked in with Fred on a regular basis during his initial training and as a result he became a well trained team member, not only in the equipment he was to use, but also in understanding how the procedures we used affected our department and the company.73PRACTICING QUESTIONS74

What kind of people bug you?Do not name anyone! Talk about a specific personality and what you do to assist your team member to be successful.On a team, I find it hard to work with people who dont seem to care and avoid the hard tasks. What I have found, is that many times they arent aware of the teams expectations or how to accomplish specific tasks. I take the time to check in with team members and have offered my assistance with their tasks. This results in the whole team reaching the desired goal.75

Tell Me About a Problem You Solved?

When I was at DDS Company we purchased a telephone system for our office. It was computer- ized. My co-worker was assigned as the administrator. She had a car accident and was going to be gone from work for several weeks. My supervisor asked me to take over some of her duties. I was not trained on the telephone system, but found a video teaching tape and her book in a file cabinet. As it turned out, I needed to make some administrative changes to the system.76

Tell Me About a Problem You Solved?

I watched the video and read the book. I followed the instructions and was able to make most of the changes. There was a specific function I could not program so I contacted the company who sold us the system. Through their help line, I was able to complete the changes. I learned to set up mail boxes, groups, change and forward messages, and set up a time manager. These new skills made me a more valuable employee.

77Problem Solving ModelDefine the problemSet goal - decide on the desired outcomeBrainstorm - List alternativesConsider the consequences.. risk vs.. alternativesDecide and actRe-evaluate - did it work and what did I learn?78PREPARING TO INTERVIEW79Make A Good ImpressionSpeak up, dont be afraid to talk about yourself!

Listen closely to the interviewer. Show a real interest in the company and the job. Sell yourself! Tell the employer about your abilities and good qualities. Know what value you bring to the company. Answer all questions carefully and honestly. Be as positive as you can.

80Make A Good ImpressionBe Professional

Greet your interviewer with eye contact and a SMILEShake hands firmly Sit up straight, look attentive, do not cross your arms (crossing your arms tells the employer youre not interested)

81Make A Good ImpressionBefore the interview, take a few deep breaths, inhale through your nose and blow out through your mouth. This will help you relax your muscles and help you relax mentally too.

Do some self-talk about how you are the perfect match for the job!

82Why Ask Questions?The questions the interviewer asks helps them decide if you are the right person for the job.The questions you ask the interviewer helps you decide if this is the right place for you to be.

83Ask The InterviewerWrite down at least three questions that you feel are important to you and take these to the interview.Dont ask questions that say Whats in it for me? Such as; when is my first day off?.Ask questions such as:Why did you choose to work for this company?How will my performance be evaluated?What is the most difficult task I will be doing?What is the process you use when training for this position?

84Make A Good ImpressionInterview DontsDontTake a friend or a relative with you (unless you need an interpreter )Act either too shy or too aggressive (balance)Say anything negative about other peopleBe late. Call the employer as soon as possible and explain why. Ask if you can arrange a new interview time. 85Closing the InterviewThank the interviewer for their time.Ask what the next steps will be (such as a second interview)Ask when they plan to make a decisionTell them you are interested in the job (only if you are!)Ask for a business card(s) of the interviewer(s)Send a thank you noteDesigned and Developed by SE Works 2003

Be The STAR!Resignation Letters

Job Resignation Dos and DontsDo know how to resign from your job gracefully and professionally. Dont get caught off-guard, so do prepare to resign by removing all personal items and files from your office and computer.Do make the transition as easy and as smooth as possible. And do offer to help find and/or train your replacement. But dont make promises you cant -- or won't -- keep. Dont make any statements or express any opinions that you may later regret. Remember that old adage: if you have nothing good to say, say nothing at all. Do be sure and give proper notice to your current employer. Dont burn any bridges. Do leave on good terms with your co-workers and supervisors.

Job Resignation Dos and DontsDo the exit interview with your current employer, if required. But dont say anything negative about your supervisor or co-workers during the interviewer -- no matter how tempted you are.Dont disappear during your last weeks on the job. Do stay a productive member of the team.Do make sure you receive all your stored up compensation and benefits, including bonus checks and unused vacation time, personal days, etc. Dont consider a counteroffer unless you are sure its a better deal for you; studies show a high percentage of workers still leave the employer within a year of accepting a counteroffer, some being forced out. Do make a plan to keep in touch with key coworkers, friends, and mentors. Keep your network strong.

Job Resignation Dos and DontsDont feel guilty about leaving. It may be hard to leave, but focus on the fact that you are leaving to accept a great career opportunity. And don't brag about that great opportunity. Do your best to wrap up all your major assignments. And do leave a detailed progress report for your supervisor and/or successor. Do be prepared for some employers to overreact to your resignation; some employers immediately dismiss employees who resign. Do write a professional resignation letter or memo. Dont feel as though you need to tell your current employer any reason for leaving your job, but do be polite in thanking the employer for the opportunity to work there. Do submit your letter of resignation to your immediate supervisor, with a copy to the human resources department.

How to Write a Letter of ResignationWhen writing a letter of resignation:It's important to keep your resignation letter as simple, brief, and focused as possible.It should also be positive. Once you have made the decision to move on, there's no point in criticizing your employer or your job. Your letter of resignation should include:The fact that you are leaving Date when your resignation is effective You can also let the employer know you appreciate your time with the company.Resignation Letter TemplateYour AddressYour City, State, Zip Code

Date

Employer Contact Information:Name Title Organization Address City, State, Zip Code

Salutation:Dear Mr./Ms. Last Name:

First Paragraph: The first paragraph of your letter should state that you are resigning and give the date when your resignation is effective.

Middle Paragraph: The next section of your resignation letter (optional) should thank your employer for the opportunities you have had during your employment with the company.

Final Paragraph: Conclude your resignation letter (optional) by offering to assist with the transition.

Complimentary Close: Sincerely,

Typed Signature 7 Shawnee RoadShort Hills, NJ 07078

August 1, 2006

Dr. Jill Fenimore Director of Pharmaceutical SalesMerck & Company, Inc.1 Merck DriveWhitehouse Station, NJ 08889

Dear Dr. Fenimore:

I am writing to you today to officially tender my resignation from Merck effective Friday, August 18, 2009.

I never thought I would ever leave such a great company as Merck, but when the opportunity arose to own and operate my own vineyard in Napa, which as you know has always been a lifelong dream for me, I simply had to take advantage of it.

I cannot say enough wonderful things about Merck, about all the people Ive encountered in my years of service with the company, and especially about you and all the others on the sales team. Your leadership has taken us all to new levels, and I have appreciated all your personal and professional advice over the years. Its my hope that we will stay in touch as I begin this new chapter in my life.

If you have any questions, please ask. Thanks again for everything.

Sincerely,

Scott Hent SORRY FOR THE LONG WAIT BUTTHE END