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Leadership and Management

Award

Level 3

Candidate Handbook

GWA Training and Development

Institute of Leadership and Management

GWA Ltd HB LAM L3 Award Candidate Handbook ILM

Leadership and Management Award Programme

ILM Level 3

Candidate Handbook This Candidate Handbook describes your ‘learner journey’ through the programme and provides everything you need to know about the programme and the associated ILM qualification. Please make sure that you keep a copy of this handy for reference throughout the course.

Contents Page

Leadership and Management Award Level 3– Programme Overview 3

Leadership and Management Award Level 3– Qualification Details 4

Leadership and Management Award Level 3– The Learner Journey 6

Important Dates for Your Programme 7

Assignments and Independent Learning 8

Assignment 1: Leadership and Management 8 o Understanding Leadership

Assignment 2: Personal Work-based Project 9 o Solving Problems and Making Decisions

Registration Process 11

What You Can Expect from Us (Help, Advice and Support) 12

What We Expect from You 13

The Institute of Leadership and Management – an Overview 14

Important Bits

Internal Quality Assurance Process 15

GWA/ILM Submission Process 16

Appeals Procedure 17

Equal Opportunities Statement 18

Health and Safety Statement 18

About Goodman Wilkinson Associates

Values and Principles 19

Meet the Team 20

Contact Details 20

Reviewed January 2013 © January 2013 GWA Ltd


Leadership and Management Award – Level 3

Programme Overview The Leadership and Management training programme develops the leadership and management skills of first line managers and those who have supervisory responsibility for others and will equip you with the skills, knowledge and behaviours to lead and successfully develop teams. The programme consists of following elements:

Three taught days:

Day 1 – Leadership and Management Key Skills Programme introduction Induction to ILM and the Level 3 Award The management role in higher education Qualities of management and leadership Leadership styles Problem solving and creative thinking Making decisions

Day 2 – Leading People and Teams

Communication skills for managers Motivating yourself and others Planning and allocating work Working with others – working in teams and building relationships

Day 3 - Project Day

Presenting your case Analysing your project Project presentations Action planning

Two independent learning/assessed assignments:

Assignment 1 – Understanding Leadership A written reflective review on the Understanding Leadership unit, between 800 and 1,500 words. To be completed after Day 1 of the course and prior to Day 3 (unless the course is delivered on 3 consecutive days. Assignment 2 – Personal Work-based Project A personal project on your own ‘real work issue’ for which you will write a reflective review on the problem solving and decision making processes used in the project, This assignment covers the ILM unit Solving Problems and Making Decisions


Leadership and Management Award – Level 3

Qualification Details

Working with the Institute of Leadership and Management (ILM) we are able to offer participants the opportunity to achieve recognition for their learning in the form of a nationally recognised qualification, the Award in Leadership and Management, Level 3.

“This qualification is ideal for learners that have management responsibilities but no formal training, and are serious about developing their abilities. It's particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures Results for learners

Learners gain a range of key management skills

Put new skills into practice in own role

Build leadership capabilities

Motivate and engage teams, manage relationships confidently

Develop leadership skills using own knowledge, values and motivation Impact for employers

Effective and confident first-line managers

Better relationships and communication in teams

Measurable results: workplace-based assessment ensures new skills are effectively transferred to employer's business

A broad range of optional units – qualification can be tailored to organisation's learning and development needs

Focus on the skills learners need Learners can take this qualification as a concise Award, a broader Certificate or a comprehensive Diploma. The units in this qualification fall into seven broad areas. These are:

core management skills – such as understanding how to organise and delegate

ability to perform management tasks – manage projects, lead meetings

team leadership – for example, how to motivate people to improve performance

change and innovation – plan and manage change, create a culture of innovation

a full range of communications skills

managing people and relationships – negotiation, networking, building relationships

leadership – understand leadership, use action learning to develop your leadership capabilities.”

ILM website 2012 Our Leadership and Management programme covers many of the topics listed above with a focus on leadership styles, problem solving, creative thinking, organising and delegating, motivating, communication, and working with others. What does ‘Level 3’ mean and what is it equivalent to? The National Qualifications Framework is a credit transfer system developed for qualifications in England, Wales and Northern Ireland. This means that this qualification can be compared and aligned with other qualification. There are nine qualification levels as represented in this diagram:


Wikipedia provides the following description for level 3:

“Level 3 qualifications recognise the ability to gain, and where relevant apply a range of knowledge, skills and understanding. Learning at this level involves obtaining detailed knowledge and skills. It is appropriate for people wishing to go to university, people working independently, or in some areas supervising and training others in their field of work.”

http://en.wikipedia.org/wiki/National_Qualifications_Framework For more information on the National Qualifications Framework visit: http://www.direct.gov.uk/en/EducationAndLearning/QualificationsExplained/DG_10039017

Leadership and Management Award - Qualification Overview Credit value 4 credits Direct Learning a minimum of 25 hours Structure induction - one hour in total, delivered on day one of the programme and

in pre course reading (Candidate Handbook/Candidate Learning Log) tutorial support – up to two hours content – two assessed ILM units Assessment two assignments covering two units/four credits Entry requirements: There are no formal entry requirements but participants will normally be practising or aspiring first line managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme

http://en.wikipedia.org/wiki/National_Qualifications_Framework

http://www.direct.gov.uk/en/EducationAndLearning/QualificationsExplained/DG_10039017


Leadership and Management Award

The ‘Learner Journey’

Pre Course Work

•read the Candidate Handbook

•read the Candidate Learning Log: learning styles/time management/assessment/attendance/baselines

Induction

•find out information by reading the Candidate Handbook

•find out more on day 1 of the course

Day 1

• attend the first taught day (Leadership and Management - Key Skills)

Assignment 1

•complete and submit the first assignment - Understanding Leadership and send to GWA

•tutor feedback on your first assignment

Registration

•send registration details to GWA

•GWA will register you with the ILM

Day 2

•attend the second taught day (Leading People and Teams)

•identify your Project (real work issue) for the final day of the programme

attend the final day of the programme -

Project day

•participate in a group presentation on a Project

Assignment 3

•complete and submit the final assignment (Personal Work Based Project)

•tutor feedback on your final assignment

Programme Completion

•GWA confirm your successful completion of the Leadership and Management Award

•ILM issue your certificate - GWA send this to your institution

Celebrate

•Celebrate

•Go out with friends/family!


Important Course Dates The following dates are very important, please make sure that you remember them and meet the deadlines.

GWA Course Reference Number GWA27

Location (Host) Keele University

Learning Day 1 Leadership and Management – Key Skills 31 January 2013

Learning Day 2 Leading People and Teams 5 February 2013

Learning Day 3 Project Day 27 February 2013

Assignment 1 – Reflective Review on Leadership Submission Deadline

15 February 2013

Assignment 2 - Real Work Issue (Project) Submission Date

3 May 2013

Candidates who meet the Submission Deadline dates will have their work marked and returned to them within two weeks of the specified Submission Date. (GWA marking days are usually timetabled to be the Monday following a Friday deadline and all work received on the Friday will be distributed to assessors for marking). Whilst GWA is flexible in allowing extensions please be aware that failing to meet the deadlines will potentially delay the marking of your work and possibly your completion of the course.

Course Completion Date (SORs sent to ILM) 7 June 2013

This is the final day of the course. Schedules of Results (SORs) for this course will be sent to ILM on this date. All candidates who have met the deadlines, and who successfully complete the assignments will be included. Certificates are issued by ILM shortly after receipt of the SORs from GWA.


Assignments and Independent Learning

Warning: Before You Start Reading this Page – DON’T PANIC! A lot of our candidates start to panic about the assignment and the level of work required. Many people have been out of education for a while and for some this is the first piece of assessed written work they have done since they were at school – but there is no need to panic. Remember that these assignments are reflective in nature, in other words, we want to know what you think of the things you have been learning and how you think you can apply these ideas to your workplace. We don’t need highly academic pieces of work, there is no need to include academic references (though we do need to see that you have used and applied the theories). No one has ever failed because they weren’t able to write anything! The word counts might sound very high but we’ll talk you through the assignments on the course and give you lots of support and advice about what you need to do. Most people have plenty to say once they get started and we often have more problems with people writing too much than too little!

Assignment/Independent Learning Details An essential element of this programme is the opportunity for candidates to embed their learning in the workplace. It’s important to us that you don’t just understand the theories and ideas you are learning but that you also have the opportunity to try things out and reflect on issues in the context of your own work experience and environment. Consequently the assignment/independent learning aspects of the course are as much about you having the opportunity to do this as they are about obtaining the Award. There are two assignments for this programme – covering two ILM units. Here’s a quick idea of what you will be expected to do for each one (note that these are only brief summaries of the overall task and that each assignment actually requires you to answer specific related questions): Assignment 1 – Understanding Leadership

8600-308 Understanding Leadership (2 credits)

The purpose of this unit is to develop the knowledge and understanding of different leadership styles or behaviours to be found in the workplace, including an understanding of your own preferred leadership behaviours, and the impact that these different styles are likely to have on behaviour of team members. The task requires you to demonstrate this understanding in the context of an organisation with which you are familiar. It also requires you to use feedback to assess and reflect on your own preferred leadership style in order to identify how you could modify behaviours or build upon existing strengths to become more effective in a leadership role. You should plan to spend approximately 12 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1200 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria.

Assignment 2 – Personal Work-based Project A personal project comprising of a reflective review a ‘real work issue’, covering the problem solving and decision making processes used in the project.


8600-300 Solving Problems and Making Decisions Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it. For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an improvement opportunity’ OR ‘a potential or anticipated problem’. You should plan to spend approximately 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1200 words; the suggested range is between 1000 and 2000 words.

How to Submit Your Assignments

You will be supplied with a Candidate Assignment Book for each of the three assignments and you will be asked to submit your completed Assignment Book via email to [email protected] by the deadline stated in the Important Dates Document for your programme. You can include a set of appendices, which will not be part of the word count, however, these must be included in the same document as your assignment. Please do not send more than one document to be marked. Please ensure that your name is clearly shown on all your submitted assignments. You are asked to enter this on the first page of the Candidate Assignment Book and in the Footer

Deadlines It is very important for the progress of the whole programme that you meet assignment deadlines. Assignments which are submitted by the deadline will be marked and feedback provided by the course team within two weeks of the assignment deadline or at the next taught day of the course. If you are unable to meet the specified deadline please contact the programme leader Jenny Wilkinson via email [email protected] to discuss the possibility of an extension.

Assessment Criteria All assignments have assessment criteria, which are clearly described in the Candidate Assignment Book. Make sure that you know and understand what these are (if you are not sure ask your tutor) as this is what the assessor will use to mark your work. You’ll see a percentage against each criteria which will indicate how much this particular section of the assignment is worth, again the assessor will use this as a guide for marking. GWA uses sufficiency descriptors* for assessing work and each assignment you submit will be assessed as ‘referral’, ‘pass’ or ‘good pass’. A successful assignment must meet 50% of the criteria overall and in each section. If your work is referred** you will be given further opportunities (and support from the course tutors) to improve your assignment to reach a satisfactory result. ILM QCF qualifications do not offer ‘merit’ or ‘distinction’ grades. *Sufficiency Descriptors (ILM’s guide for Assessors) Assessment is the exercise of professional judgement. In contrast to binomial (i.e. black-and-white pass/fail) assessment, as used for NVQs, ILM’s approach is to award marks according to the degree to which the learner’s evidence meets each assessment criterion. For example, if the learner’s submission only just met a criterion, then, with 20 marks available, this would attract 10. If the evidence fell just short of the requirement

mailto:[email protected]



then this would be awarded a mark of 8 or 9/20. If no evidence had been offered, or it was completely irrelevant to the assessment criterion, then zero marks should be given. To clarify the standard of evidence required from learners, ILM provides sufficiency descriptors on every mark sheet for most of its qualifications. Three are given for each assessment criterion, labelled as: referral, pass and good pass. These illustrate the different standards that approximate to one-quarter marks (e.g. about 5/20), half marks and around three-quarter marks for that assessment criterion. Assessment must always be carried out with reference to the assessment criteria. By clarifying the assessment criteria, sufficiency descriptors are merely guides for marking. They offer typical examples of the way in which a learner’s evidence might exceed or fall short of the standard.

**Referrals (ILM’s guide for Assessors) The ILM pass mark is 50%, which represents the minimum acceptable standard. If this standard is not achieved, the learner must be referred. The only acceptable reason for a referral is a failure to meet one or more assessment criteria. Although there can be grounds for being unable to mark an assignment, learners cannot be referred purely because of poor literacy, presentation or missing a deadline – the reason must relate to the requirements of the assessment as articulated by the criteria. This principle applies for all ILM qualifications and every unit. The QCF allows unlimited resubmissions within the three year registration period.

Data Security All assignments sent to GWA are dealt with as confidential. They are only seen by the designated assessors and internal verifiers for the programme. A sample of assignments (20%) are required by the external verifier for quality assurance purposes. All assignments are stored by GWA on a secure computer whilst you are an ‘active’ ILM candidate. Candidate assignments and mark sheets, for all ‘completed’ candidates, are removed from our computer storage six months after the GWA Programme End Date. Details of candidates who are regarded as ‘dormant’ (that is they have not completed the programme but the GWA programme is not longer active) will remain on our computers until such times as the candidate completes the award or their registration with ILM expires.

Plagiarism

Plagiarism is passing off someone else’s work as your own. Access to the internet and the ease of copy and paste has made it easier than ever to plagiarise, sometimes people don’t even know that what they are doing is plagiarism. Quoting someone else or referencing their work is not plagiarism so long as you credit the original source of the information. Ensure that you do your own work and do not plagiarise work from others. If you are not sure what is meant by plagiarism speak to one of the course team who will clarify.

Assessors and Verifiers – Who’s Involved? Your assignment will be marked in the first instance by a member of the GWA course team – most likely the course leader. To make sure that we are achieving quality and standards of marking across our candidates and programmes we second mark 20% of all assignments. This will be done by another member of the GWA course team. GWA is also subject to ILM verification and to achieve this 20% of all assignments are sampled by our external verifier. Full details of our Internal Quality Assurance Process can be found on page xxx. Finally we do have an appeals process if you feel that we have not treated you correctly with regard to assessment. Full details of this can be found on page xxx.


Registration Procedures

ILM Registration All candidates who sign up for the ILM Award are registered with ILM. Following your decision to undertake the ILM Award programme you will be sent, via email, a request for the following details (please note that these details are requested by and held by ILM, not GWA, we only hold details of your name and email for contact purposes):

First name (as you want it to appear on your certificate)*

Last name (as you want it to appear on your certificate*

(Middle name – optional – only required if you want this on your certificate)

Gender*

Date of birth*

Nationality

Ethnicity

Email * required as essential by the ILM for registration purposes

You will be registered with ILM along with all the other candidates on your programme. Please note that ALL candidates must be registered at the same time to be regarded as being on the same programme. Any delay in sending back your form to GWA will result in a delay in registering the whole programme.

Registration Benefits One registered with ILM you are entitled to six months free trail membership. More details of this can be found on the ILM website at www.i-l-m.com.

Length of Registration Your trial membership of ILM lasts for six months from the date of your registration Your ILM registration lasts for three years from the date of your registration GWA regards you as an ‘active’ candidate until either you complete the award or the GWA Programme End Date is reached, after which GWA will flag you as ‘dormant’ candidate. The GWA programme end date is typically set one month after the deadline for your final assignment. Full details of all deadlines for your programme can be found on the Important Dates Document. As an ‘active’ candidate GWA will liaise with you and send general reminders to all candidates on your programme as you approach deadlines. Once the GWA Programme End Date is reached for your programme GWA no longer sends reminders, unless you have negotiated extension deadlines with the team. ILM allows you three years to complete the Award and therefore, if you contact us within that time there is a possibility that you may be able to complete the Award, if you have not already done so, though this will be dependent on how much work you have already done towards the Award and how feasible it is that you can still complete.


What You Can Expect from Us (Help, Advice and Support) Throughout the programme you can expect the following from the GWA team and your local support contact:

Tutorial Support You have an entitlement of 4 hours tutorial support. This will come in the form of face to face opportunities during the taught days of the programme and via email once the programme has been completed an in between course dates. You will also receive detailed written feedback on your independent learning and assignments and the course leader will be available to support your progress throughout the time you are registered on this award. During the ‘active’ period of the course you will receive reminders about approaching deadlines, however this will stop once the Course End Date has passed – though you will still be able to complete the programme – we just won’t chase you anymore! Remember your course leader is there to help you with any issues you have in relation to the programme so please don’t be shy in contacting her: Jenny Wilkinson (GWA Ltd) [email protected] 0116 212 9045

Resources Materials We will supply you with a variety of resource materials which will include a Candidate Resource Book and Course Presentation Materials (MS PowerPoint slides) for each of the taught days (emailed to you following the completion of that day), plus reference to other sources of information such as the internet, websites and good old fashioned books!

Help with Learning Please let your course leader know if there are any aspects of the course that you need help with – for whatever reason – and we will try to find solutions that will help you to overcome the issue. We are committed to making sure that everyone has an equal chance of benefiting from the programme and gaining the qualification.

Your Local Contacts Your local contact for this programme are Neil Oliver and Sue Street, either of whom will be happy to help with all matters relating to the University and will also be able to advise on logistical issues relating to the course. Neil Oliver, Staff Developer Learning and Professional Development Centre Keele University Tel: (01782) 734154 Fax: (01782) 733518 Email: [email protected] http://www.keele.ac.uk/lpdc/ourstaff/neiloliver/

Sue Street, Senior Administrator Learning and Professional Development Centre Keele University Tel: (01782) 734144 Fax: (01782) 733518 Email: [email protected]



http://www.keele.ac.uk/lpdc/ourstaff/neiloliver/



What We Expect from You Our expectations of you are that you come with and open mind, a willingness to learn and enthusiasm to apply your learning to the work place. We also have a few logistical expectations which will help us to help you finish the programme successfully

Attendance We expect you to attend all the taught days – missing a day means that you’ll miss out on a third of the training which will make completion of the course very difficult for you. If you know you can’t make all the days let the course leader know as soon as possible to see if we can work out a solution.

Independent Learning We expect you to supplement the teaching with additional reading and research around the topics we cover on the taught days and we’ll provide guidance on sources you can use to do this.

Assignment Work We expect you to complete all the assignment work by the published deadline (using the documentation provided) and to let us know if you are having difficulties in doing this. We expect you to be responsible for your own time management and to make sure that you identify the time needed to complete the assignments.

Keep in Touch! We expect you to keep in touch and let us know if you are having problems and need our help!


Institute of Leadership and Management (ILM)

Goodman Wilkinson Associates Ltd is an accredited centre for the Institute of Leadership and Management (ILM). ILM is the awarding body for the programmes run by GWA Ltd. Although we work with ILM GWA is not part of the Institute of Leadership and Management.

What is ILM? ‘ILM offers a wide range of qualifications covering all aspects of leadership and management, along with specialist programmes in coaching and mentoring, HR and enterprise. Last year 90,000 people registered for an ILM qualification, gaining the crucial skills and knowledge to improve their performance at work’

(from the ILM website 2012) Once you are registered with us as an ILM delegate you receive six months' trial membership of ILM. Through their website you will have access to a range of resources and services designed to support your learning and development. The learner support offered by ILM includes:

‘A wide range of expert management development tools and resources, including 400 digital learning resources covering essential Leadership and Management topics

Edge online, ILM’s no-nonsense management magazine, packed with practical tips

Evening events with input from a guest speaker and opportunities to network with other members

Business book summaries and digital books for online browsing plus a comprehensive e-journals service with hundreds of titles to choose from’

(from the ILM website 2012)

Full details about ILM can be found on their website which is available at www.i-l-m.com.


Important Bits…

Internal Quality Assurance Sampling Strategy “Sampling across all qualifications should be managed in line with the Quality Assurance Sampling Strategy. ILM’s sampling strategy is based on the CAMERA rationale and the sample being representative. There is no overall fixed percentage ratio of sampling across qualifications; the sampling ratio will be based on individual risk. The risk assessment that will be carried out on each assessor will clarify the percentage of sampling relevant and plans will be adjusted accordingly. Risk will be managed overall by the IQA Personnel who will review the sampling strategy in line with internal and external changes to ensure the quality of assessment is maintained. CAMERA should be used as a basis for sampling. The risk rating should also be used as part of the performance management to help staff understand which level they are working at. CAMERA is an acronym for the sampling strategy”

ILM Internal Quality Assurance Sampling Strategy 2012

C Candidates Ethnic origin, gender employed full time /part time, special requirements

A Assessors Experience, qualifications, workload, occupational experience, location, CPD

M Methods of assessment

Questioning, observation, the evidence is RPL, product evidence Professional discussions assignments, projects , product evidence, written reflective reviews, oral presentations

E Evidence types

Written confirmation that the evidence is valid, authentic, current and sufficient, problem areas, special requirements

R Records Reports from assessors, correct assessment practice, internal quality assurance records, learner portfolios and files

A Assessment locations

Workplace assessments, other assessment locations

GWA commits to Internal Quality Assessment which is achieved through the sampling of assessments. A minimum of 20 per cent of assignments in any one programme will be sampled. A representative spread of assignments will be subject to second marking. The sample includes:

monitoring at interim or summative stages of the programme

all centre marked assessment components

all centre marked assessment methods

a representative spread across registered candidates

decisions from all assessors The registration lists are used to pre plan the internal quality assurance samples of each marked assessment of the qualification and will indicate which candidates work will be selected for internal quality assurance checks. This plan is sent to the External Verifier in order that they can establish their external quality assurance sampling plan. The sampling plan is revised when changes take place with Assessors or candidates. Assessments Monitoring is to occur at interim and summative stages of the programme. GWA will ensure that candidates are aware of:

the qualification they are working towards and the associated assessment process

the progress that they are making towards achievement

their own role in meeting the assessment requirements

the role of the assessors and verifiers


the appeals procedure

how to request additional support for learning needs that are unable to be met Assessment Judgements – Standardisation Assessors participate in review meetings with the programme Course Leader to discuss assessment issues and standardisation. Support is provided to all members of the GWA assessment team and they have access to:

copies of the ILM specifications and the assessment requirements for each unit assessed

all information produced by GWA in connection with the assessment process including guidance to candidates, records and report forms.

information about the GWA Appeals Policy, Health and Safety statement, Equality Statement and Internal Quality Assessment Strategy and any other applicable policies within the Centre

details about ILM and the appointed External Verifier/s.

information about the candidates including special learning or assessment needs All new assessors will undergo training, induction and mentoring. All assessors will receive feedback following the completion of internal quality assurance activities and external verification. IQA Activities GWA is committed to the formal and proper recording of all IQA activities which are:

clear, comprehensive and relevant to the particular programme

maintained consistently with meaningful comments providing a clear audit trail

electronically signed and dated

made available to the Centre’s Assessors as and when necessary

made available to the Centre’s External Verifier and other ILM representatives, as and when appropriate, on request

Dedication to CPD CVs and profiles of all GWA Assessors are held at the Centre. Certificates are viewed at appointment stage and can be gained on request directly from the Assessor. GWA is committed to recruiting occupationally competent Assessors for the qualification specification

GWA ILM Submission Process This cover sheet must preface every assessment submission. It is a regulatory requirement that every assessment submission is authenticated as the work of the named learner. Hence any submission not carrying this cover sheet will not be verified.

Centre Name Goodman Wilkinson Associates Limited, Leicester

Centre Number 30948

Unit Covered

Learner Name Please type your name here

Learner No. Please type your learner registration number here

Date Submitted Please type the date you submitted this to GWA Ltd

Statement of confirmation of authenticity By the act of making this submission, I certify that this is the work of the learner named above. The work has not, in whole or in part, been knowingly presented elsewhere for assessment, or where


assessment has been built on a previous assessment, this has been identified. Where materials have been used from other sources it has been properly acknowledged. If this statement is untrue, the learner acknowledges that an assessment offence has been committed Attention is drawn to the plagiarism and cheating policies of both the centre and of ILM. Plagiarism can result in a learner being withdrawn from a qualification Permission for ILM to use this script ILM uses learners’ submissions, on an anonymous basis, for assessment standardisation. By submitting, both the centre and the learner agree that ILM may use this script on condition that identifying information is removed.

However, if you are unwilling to allow ILM use this script, please refuse by putting a cross in this box

GWA Appeals Procedure All participants on GWA programmes have the opportunity to raise any issues of concern with the GWA Leadership Team, through the official GWA Appeals Procedure. The procedure will operate as follows: Stage 1 In the first instance a participant may raise an issue of concern, stating the grounds for their appeal, with their course facilitator. This can be done verbally or in writing and must be done within 7 working days of the participant being aware of their concern. The course facilitator will respond verbally or in writing within 7 working days of the participant raising the issue with them. If the response is acceptable to the participant the appeals procedure is concluded. If the participant wishes to appeal again then stage two of the process will be invoked. Stage 2 The participant may appeal to the course leader in writing, stating the grounds for their appeal, within 14 working days of receiving their response at Stage 1. The course leader will reply, in writing, within 14 working days of receiving the written appeal. This exhausts the internal appeals procedures and the verdict of the GWA Leadership team is final. Further recourse is available externally to ILM Please note that all our programmes undergo regular review in terms of the quality of the learning and teaching experienced during the taught elements of the programme. This is done formally through the collection of evaluation data from both clients (employers) and candidates. It is also done informally through discussion and interview. All marking is scrutinised and subject to both internal and external validation by ILM. All candidates are permitted to resubmit failed assignments.


GWA Equality Statement

GWA programmes seek to create a culture where people of all backgrounds and experience feel appreciated and valued. GWA Training and Development programmes are totally committed to achieving equality of opportunity in delivery and participation. Discrimination on the grounds of race, nationality, ethnic or national origin, religion or belief, gender, marital status, sexuality, disability, age or any other unjustifiable criterion will not be tolerated. GWA is opposed to all forms of unlawful and unfair discrimination, including harassment of any kind. GWA will take appropriate action wherever instances of discrimination and harassment occur, in the delivery of training and in the recruitment of consultants. It will work effortlessly with its partners to develop effective procedures and policies to combat all forms of unlawful discrimination and to share good practice. All those who organise, facilitate and deliver GWA programmes will fulfil their legal obligations under the Equality Act (2010), and other European Union employment Directives.

GWA Health and Safety Statement The GWA team work closely with client organisations and adhere to all health and safety policies and regulations which are run locally within the client organisation. During Programme Delivery particular attention is paid in relation to the following:

Being aware of and informing course delegates and co-facilitators of emergency evacuation procedures

Ensuring that electrical equipment used on courses carries a confirmation that it meets Portable Appliance Testing regulations

Reporting anything considered to be in breach of health and safety legislation or local guidelines to the client

All other health and safety procedures as required by the client


About Goodman Wilkinson Associates (GWA)

GWA is a midlands based training and development consultancy offering programmes in leadership,

management and personal development. Specialising within the higher education sector our

portfolio covers universities across the UK.

GWA Values and Principles - (the way we like to work!)

Our Training programmes are:

facilitated, not taught

linked to the individual’s own life experiences

flexible in timing and delivery

organic

iterative

underpinned with well researched theory and knowledge

participant driven

confidential

Our Training programmes provide:

supporting links and material for individual research and review

examples and guidance – but not prescriptive action

national accreditation—where appropriate

We like our participants to be:

willing to participate

willing to share

honest with themselves

ready to develop and improve

Learning and Teaching Methods

Our style of training is highly participative and relies on interaction with the course participants

rather than lecture style delivery. The structure of the programme is designed to enable participants

to participate actively in the various sessions and to this end group discussions and exercises form a

large part of the course. Work is undertaken in groups including the presentation of real work

situations. In the main, individual and group activity is used to enhance the learning following

introduction by more formal lecture/presentation.


The GWA Team The GWA team consists of the following people:

Jenny Wilkinson

Jenny is Programme Leader for the ILM Programmes. Jenny set up GWA Training and Development in 1998 and has developed the business from being a single person consultancy to a multi-faceted operation. Jenny is the Programme Leader and you will see her on all the training days. Her key areas include project management, working with teams and developing personal effectiveness, particularly in terms of building communication skills, dealing with negotiation and becoming more confident. Director GWA Ltd, ILM Programme Leader

Mike Wilkinson

Mike provides the expertise for all the technical aspect of our work ensuring that our web presence is up and running and that all our computers are working. Mike works mainly from the office, so when the rest of us are out and about it’s most likely that he’ll be at the end of the phone or the email if you contact us. As well as constructing our website and blended learning provision Mike is the key contact for candidates ‘communication with the team.

Director GWA, Candidate Liaison and Multi-media Architect

Additional members of the course team:

Tony Barradell

Martin Cussons

John Doidge

Helen Robinson

Contact Details

Goodman Wilkinson Associates Limited

189 Queens Road, Leicester, LE2 3FN

phone: 0116 212 9045

email: [email protected]

blog: http://gwagettingitright.blogspot.co.uk/

leadership and management award level 3 · pdf filepage 3 gwa ltd hb lam l3 award candidate...

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