by Paul Casey

"Change can be likened to a planned journey into uncharted

waters in a leaky boat with a mutinous crew."

Michael Fullan

Discuss: Summarize yourpersonal experience with deep

change in an organization.

Discuss: What are the consequences if your organization doesn’t change?

"If we don't change the way we're going, we're likelyto end up where we are headed." –Chinese Proverb

You Can Be a CHANGE AGENT

“Change is the law of life.

And those who look only to the past or the present are

certain to miss the future.”

– John F. Kennedy

You Can Be a CHANGE AGENT

In most situations, change is inevitable; so we can either watch it occur, resist it, or help guide and direct it—

you cannot avoid it.

5 Traits Leaders Must Possess To Be Successful Leading Change

1. Moral Purpose 2. Understanding change 3. Relationship-building 4. Knowledge creation and sharing 5. Coherence

(Leading in a Culture of Change, Michael Fullan)

Essential Elements of Change —and the Consequences of

Lacking Just One

Discuss: In the last change effort you were a part of, use this chart to

evaluate what was present and what was absent.

You Can Be a CHANGE AGENT

"The single factor common to successful change is that relationships improve. If relationships improve,

(organizations)… get better. If relationships remain the same

or get worse, ground is lost."

–Michael Fullan, The Change Leader

Soft-Skill Change Strategies

“(Followers)… are more likely to

accept change programs if the

(Leader)… is perceived as actively

supportive of the (Follower’s)…

role in implementing the change."Robert Howsam

1.

Soft-Skill Change Strategies

2. “guiding coalition”

Soft-Skill Change Strategies

"(Leaders)… who would effect

change had to be familiar with and

able to manipulate the power

structure within the community."

Ralph Kimbrough

3.

Soft-Skill Change Strategies

Turn those committed to change into

organizational leaders.

4.

Soft-Skill Change Strategies

Who Moved My Cheese?

5.

You Can Be a CHANGE AGENT

"Well over half of all change efforts fail at the first, most crucial step: gaining widespread cooperation.

People won't move out of their comfort zones to make the

necessary changes unless there is a sense of urgency."

–John Kotter, What Leaders Really Do

You Can Be a CHANGE AGENT

“To master change, your

paradigm must switch

from what you will lose to

what you will gain.”

You Can Be a CHANGE AGENT

Exercise: Draw a picture of where

you are now and where you want

your organization to be (in the

area you know must change)

in one year from now.

You Can Be a CHANGE AGENT

“People are like tea bags.

You don’t know what they

are inside until you put

them in hot water.”

–Ray Armstrong

You Can Be a CHANGE AGENT

“Leaders look at similarities;

followers look at differences.”

–John Maxwell

You Can Be a CHANGE AGENT

“Innovations…

were successfully

institutionalized when they…

were able to be undertaken

gradually.”

–Ronald Lippitt

Soft-Skill Change Strategies

"(Leaders)… must set an

atmosphere… that is conducive

to change and must provide

(the team)… with a range of

substantive supports.

–James McLeskey/Nancy Waldron

5.

Soft-Skill Change Strategies

Discuss: When do people actually make a change?

5.

You Can Be a CHANGE AGENT

“Planned Abandonment”

Soft-Skill Change Strategies

“Nothing hurts when you are winning.” –John Maxwell

6.

Discuss: What gets rewarded these days in your organization, and why? Any of those tied to a culture-change attempt by leadership?

Soft-Skill Change Strategies

"Nothing will ever be attempted if all possible objections must first be overcome." – Samuel Johnson

7.

“At the gates of excellence stand 2 fearsome sentries: risk and learning. The keys to entrance are faith and courage.” – Robert Quinn

You Can Be a CHANGE AGENT

“Resistance to change is

natural; change is needed for

survival.”

Discuss: Why don’t people

want to change?

–John Gardner

1. Leaders and other participants feel that the project is their own—not one devised by outsiders.

Resistance Will Be Less If:(by Goodwin Watson)

2. The innovation clearly has wholehearted support from the top leaders.

3. The participants see the change as reducing rather than increasing their present burdens.

4. The project accords with values already acknowledged by participants.

Resistance Will Be Less If:(by Goodwin Watson)

5. The program offers the kind of new experience which interests participants.

6. Participants feel their autonomy and security is not threatened.

4. The project accords with values already acknowledged by participants.

Resistance Will Be Less If:(by Goodwin Watson)

5. The program offers the kind of new experience which interests participants.

6. Participants feel their autonomy and security is not threatened.

Resistance Will Be Less If:(by Goodwin Watson)

7. Participants have joined in diagnostic efforts leading them to agree on what the basic problem is and to feel its importance. 8. The project is adopted by consensual group decision. 9. Proponents are able to empathize with opponents; to recognize valid objections; and to take steps to relieve unnecessary fears.

Resistance Will Be Less If:(by Goodwin Watson)

10. It is recognized that innovations are likely to be misunderstood and misinterpreted, and if provision is made for feedback of perceptions of the project and for further clarification of need.

11. Participants experience acceptance, support, trust, and confidence in their relations with one another.

Resistance Will Be Less If:(by Goodwin Watson)

12. The project is kept open to revision and reconsideration if experience indicates that changes will be desirable.

“Design and institute a system which will provide feedback on the extent to which the proposed change is accomplishing its objectives, and diagnose those aspects of the programor its implementation which need improvement.”

8.

– Richard Gorton

Soft-Skill Change Strategies

Three motivators that don’t work: Tell ‘em, Bribe ‘em, Force ‘em. The only one that really worksis integration.

9.

Leaders take responsibility for the storyline at their company.

You Can Be a CHANGE AGENT