leader training day 1

7/29/2019 Leader Training Day 1

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When getting it right matters.

FCi Federal Proprietary Information

LEADER TRAINING

2013


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FCi Federal Proprietary Information2

Leader Training

Agenda (~2 hours each evening)

Day 1: Performance Management

Intro

Human Capital Strategy

Performance Management:

Goal Setting (SMART)Progressive Discipline (SMART)

Employee Engagement

Day 1 Wrap Up & Close

Day 2: Effective Communication

Report Out - Day 1Principles of Effective Communication

Providing Effective Feedback

Day 2 Wrap Up & Close


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Leader Expectations and AccountabilitiesSuccess is achieved by leveraging the maximum potential of

our Human Capital and begins with developing an engaged

employee population

Developing this engaged Human Capital starts with all of us

and especially you, the front line customer facing leadership

team

You, as Leaders, have the responsibility and ability toinfluence and develop an engaged workforce that rises up to

their full potential and maximizes their contribution


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Our ValuesMaximizing the performance of our Human Capital requires embracing ourvalues built on foundation of Respect, Integrity, Commitment, and

Excellence for our people and our customers

Respect

Treat everyone with respect and dignity, foster teamwork, recognizeand reward accomplishments

IntegrityUse straight talk, no hidden agendas, respect ethics, laws andregulations

Commitment

Honor commitments to customers and each other, accept personalresponsibility to meet commitmentsExcellence

Strive to be the best, stress quality, productivity, growth, and bestpractices; improve performance continually

R.I.C.E.


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Leader Expectations and Accountabilities

Maximize & engage your workforce

Management effectiveness

Managing organizational relationships

Collaboration, Cooperation, Coordination, &Communication

Supportive

United front

Dont let em see you sweat Keep it in the family

Modeling behaviorsLead by example

R.I.C.E


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Maximizing Human Capital & Creating An Engaged Workforce

WHY?

This is more than a Human Capital organization initiative. This must be and

is the foundation of our strategy. Maximizing our Human Capital results in:

High performance outcomes and a successful organization poisedfor continued growth

A more productive and profitable organization

An organization that is more customer focused

Fewer workplace accidents

Less absenteeism and punctuality issues Employees who are more likely to remain (have higher retention

rates)


7/15FCi Federal Proprietary Information

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Maximizing Human Capital & Creating An Engaged Workforce

HOW?

Provide employees including you, our leaders, with the trainingand resources to empower and maximize Human Capital

beginning with a comprehensive performance management

program



8

Management Effectiveness

Another important expectation is to manage effectively

What is Management Effectiveness?

Effective management entails efficiency; getting things done

with least cost. This means performance management but not

treating people like machines.Managing People:

valued & important

performance & behavior monitoring

Performance management: employee involvement, awareness,communication

Doing the right thing, not just getting things right



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Performance Management

Key Elements of a Comprehensive Performance

Management Program

Begin with reasonable goals and expectations

Leaders monitor and are aware of employee performance

and behaviors; be a visible leader

Leaders encourage and support good performance and extra

effort

Performance and/or behaviors that do not meet standards or

goals are addressed:

Appropriately

Consistently

Timely -- Do Not Wait


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Goals & Expectations: Get S.M.A.R.T

Goals & Expectations Should be:

Specific: Address the 5 Ws & use action verbs

Measurable: Include numeric or descriptive measures

Achievable: Must be within the persons control & ability

Relevant: Important to the organization & customer mission

Time-bound: Identify timeframe or target date for completion

S.M.A.R.T.


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Goals & Expectations: Get S.M.A.R.T

Job Related Competencies:

Job Knowledge

Productivity

Quality

Behavior Related:

Teamwork & Cooperation

Work Schedule, Punctuality & Attendance

R.I.C.E. Innovation; making a difference

Communication


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Progressive Discipline

Key Elements of a Comprehensive Progressive Discipline

Program

Begins with establishing goals & expectations that are?

Employees are aware of poor performance or job behaviors & these are

addressed appropriately & in a timely manner & consistently

Incorporates Progressive Disciplinary Steps in the process:

Informal discussion with employee

Stage 1: Verbal Warning

Stage 2: Written Warning

Stage 3: Probation/Final Written Warning Stage 4: Termination

Documented discussions and actions Performance Pro Tool


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However, certain acts are so serious as to jeopardize the safe or

effective operation of the site. In such cases, immediate discharge may be justified. Acts include, but are

not limited to:

Workplace violence

Falsifying information

Misuse of customer/Company information or equipment for personal gain

Insubordination or other disrespectful conduct

Fighting or threatening violence in the workplace

Boisterous or disruptive activity in the workplace

Sexual or other unlawful or unwelcome harassment Excessive absenteeism or tardiness, or any absence without notice

Unauthorized disclosure of confidential information

Disparaging the Company in any form

Any other conduct which, in the sole opinion of the Company, renders the

employee unfit to remain employed.

Progressive Disciplinary Process (contd)


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Employee Engagement

Behavior Exercise

0-20: Bad day now & then, probably not a jerk; where scored 3+, Get

Feedback

21-60: LOOK OUT! Could be viewed as a jerk by some in some

situations

60+: Could be at HIGH RISK for alienating your employees, your

peers, not aligned with FCi Values

Employee EngagementLeader Self-Test

Homework

R.I.C.E.


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Our Values

Maximizing the performance of our Human Capital requires embracing our

values built on foundation of Respect, Integrity, Commitment, and

Excellence for our people and our customers

Respect

Treat everyone with respect and dignity, foster teamwork, recognizeand reward accomplishments

IntegrityUse straight talk, no hidden agendas, respect ethics, laws andregulations

Commitment

Honor commitments to customers and each other, accept personalresponsibility to meet commitmentsExcellence

Strive to be the best, stress quality, productivity, growth, and bestpractices; improve performance continually

R.I.C.E.

leader training day 1

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