Position Description Lead Multimedia Maintenance and Operations

Officer

Title: Lead Multimedia Maintenance and Operations Officer

Award: Parts A and B Swan Hill Rural City Council Enterprise Agreement 2014

Classification: Municipal Employee – Within Band 4 Permanent Part Time

Name of Occupant: VACANT

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Approved: TONY JENKINS General Manager – Pioneer Settlement

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ADAM MCSWAIN Director Development and Planning

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Date:

Records Only: Document ID Number:

File Number:

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Accountability Statement The Multimedia Maintenance and Operations Officer is accountable to the Operations Manager for the effective operation and maintenance of the Heartbeat of the Murray Laser Light Spectacular.

Position Objective The responsible Lead Multimedia Maintenance and Operations Officer must be able to perform daily routine tasks to ensure the safe and successful operation of the show each night, it is envisaged that the Multimedia Maintenance and Operations Officer should be able to perform the following functions:

Key Responsibility Areas Under the direction and supervision of the Operations Manager, the Lead Multimedia Maintenance and Operations Officer will need to: Access all areas of the site and provide daily checks on all electrical, data services in order to

place all equipment in standby mode each day, if in fault the Lead Multimedia Maintenance and Operations Officer will need to investigate and rectify prior to the show to ensure a successful performance.

Monitor all fluid levels and refill where required, bubble, snow, fog and flame head machines as well as monitor the diesel levels of the power generation system used within the show, which are scattered over various areas of the site.

Be responsible for the cleaning of the projection and laser lenses as well as the optical glass (inside and out) on the projection hut, this equipment has been precisely aligned and during the cleaning process cannot be moved, access to the lenses and glass is confined due to the proximity to the anti-reflective glass and the required space between the lenses and the mounting bench.

Clean the lenses of the LED light fittings mounted on Pental Island weekly to ensure dust / dirt and residue build up does impact the show quality.

Co-operate with and work to assist hirers of the venue in the necessary arrangements for their functions.

Liaise with Operations Manger to ensure venue priorities are met. Provide timely and accurate production and presentation, of all outputs generated by this position. Provide information and support to hirers and/or more senior employees. Correctly use and report maintenance needs of all equipment, plant and machinery. Occupational Health and Safety Comply with all Occupational Health and Safety procedures and requirements. Understand and observe Council's Risk Management Policy and related Procedures and

undertake the requirements of the position with reasonable care in relation to personal health and safety and the health and safety of other staff and venue users.

Correctly use and report maintenance needs of all PPE and replacement as required. Work safely and not place at risk the health and safety of other workers or the public. As directed, undertake ongoing Occupational Health and Safety training. Identify and report workplace OH&S and Risk issues or relevant problems. Report all injuries, accidents, incidents, near misses and/or unsafe plant equipment, machinery or

conditions in the workplace.

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Accountability and Extent of Authority In consultation with the Operations Manager, make decisions on how issues raised within the

areas of responsibility are to be addressed.

Exercise loyalty, good judgment and discretion in all dealings and maintain confidentiality.

The occupant of this position acts under the general guidelines of the Pioneer Settlement Program and within Council policy and procedures.

This position works within established standards and procedures to achieve the stated objectives. Guidance and advice is always available from the Supervisor.

Ensure all work is undertaken in a safe and effective manner based on accepted industry practices.

Judgment and Decision Making Reports regularly to the Operations Manager to ensure adherence and progress to allocated

responsibilities

Under general supervision and within established guidelines, personal judgement may be applied to work situations to carry out those duties and responsibilities as specified in this position description.

Required to assess counter and telephone enquiries and either provide information/advice or refer matters to other officers.

Guidance and advice is available when and if required. Decisions are always subject to review.

Judgment is required in the application of administration procedures and in the need for confidentiality when dealing with issues.

The incumbent is expected to demonstrate considerable ability to solve problems and manage information in a customer service environment.

Specialist Skills and Knowledge Knowledge of relevant work practices and Occupational Health and Safety procedures, including

working from heights and working with water.

General computer software skills within the Microsoft Office suite.

Understanding of the function of the position within the organisation, including the application of established policies and procedures.

Ability to operate lighting, sound, and AV equipment. Ability to manage some manual handling tasks.

Ability to undertake Risk and OH&S assessments within theatre environment.

Ability to be flexible and resourceful in the delivery of the program.

Management Skills

This position requires time management skills and the ability to plan and organise one’s own work to meet deadlines.

Ability and commitment to work in a team environment.

Ability to use own initiative and judgement.

Mature approach to dealing with a varied workload.

Possess tactful and courteous attitude.

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Interpersonal Skills Excellent written and oral communication skills.

Professional customer service skills.

Ability to gain co-operation and assistance from other Council Officers.

Commitment to ongoing professional development and training.

Ability to work effectively and efficiently in a high-pressure environment.

Ability to work as part of a team or autonomously as required.

Ability to maintain confidentiality in all matters relating to the running of the Program.

Qualifications and Experience Understanding of electronics and/or basic building industry skills. Current Victorian Drivers License Current Level II First Aid Certificate

Special Conditions Hours of work will vary according to the workload and scheduling in the Venues. It is probable that a significant portion of hours will be on weekends and in evenings. Thus special engagement provisions will apply to this position and are reflected in the Victorian Local Authorities Award 2001.

Discrimination Statement Council is an equal employment opportunity employer. It is committed to providing a workplace where employees are valued and respected and free from all forms of discrimination and harassment inclusive of bullying. All employees of Swan Hill Rural City Council are required to abide by Councils staff code of conduct and will conduct themselves in a manner that ensures that the Swan Hill Rural City Council is a workplace free from discrimination, harassment and bullying.

WORKING WITH CHILDREN CHECK The incumbent is required to provide satisfactory Working with Children Check.

In the event that employment commences prior to Council receiving the initial Working with Children Check, employment is conditional on the Checks not disclosing a criminal record that would disqualify the incumbent from being employed.

The incumbent is also required to disclose any relevant criminal charges or convictions, which would disqualify the incumbent from being employed in the period between the three yearly five yearly Working with Children Check. Failure to do so may result in termination of employment

Organisational Relationships Reports to: Operations Manager

Supervises: Assistant Multimedia Maintenance and Operations Officer Internal Liaisons: Pioneer Settlement Volunteers and Staff Senior Management Councillors Office Staff

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External Liaisons: Hirers of Council Facilities Businesses General Public

Performance Criteria The performance of the Officer will be formally reviewed annually, and shall take into consideration performance against both key indicators and specific objectives set for the term of the review.

Key performance indicators Performance against key requirements of the position description. Planning and organisational abilities. Communication and team work within the Officer’s work area and across the organisation. Productivity levels Technical and Operational Skills Customer Service competencies

Key Selection Criteria Relevant demonstrated experience in the operation and maintenance lighting, audio, audio-visual

and projection equipment may be an advantage. Demonstrated ability to organise and plan workflow, set priorities and meet deadlines to address

the position’s key responsibility areas. Possession of well developed communication skills, both verbal and written in negotiation,

facilitation, report preparation and conflict resolution. Proven ability to work unsupervised with solid time management and organisational skills. Demonstrated understanding of & commitment to providing high quality customer services