lb hillingdon report 2009-10

8/8/2019 LB Hillingdon Report 2009-10

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Angela OShea August 2010

AnnualParking

ReportLondon Borough ofHillingdon

2009/10


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INDEX

Introduction

Hillingdons Roads

Highways Management

Parking Management

Parking Enforcement in Hillingdon

Parking Services

Service Milestones 2009/10

Industry Recognition

Parking Places in Hillingdon

Abandoned Vehicles

Initiatives of 2009/10

Enforcement Outside Schools

Improvements to Dropped Kerb Enforcement

Extension of Brown Badge Scheme

Partnerships

Appendix 1 to 7

Useful Websites


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Introduction

This Annual Parking Report is produced as a requirement of the TrafficManagement Act 2004. The report provides a brief overview of the Borough andoutlines the activities and achievements that have taken place over the last 12months (2009/10).

Hillingdon is host to the worlds busiest international airport, the UKs onlyinternational hub and the countrys second busiest bus and coach station. It isthe countrys best connected, and Londons second biggest borough.

The M25, M4 and M40, three of the countrys busiest motorways, serve Hillingdondirectly with car ownership and use higher than in any other London borough. .

Hillingdon is also committed to encourage active travel through improving the

public realm, interchanges for public transport and sustainable transportcorridors including the Grand Union Canal.

Hillingdon Council is committed to the development of its north-southsustainable transport corridor along the A4180-B466-A437-A4180 principal roads,and the development of area-wide travel plan partnerships.

The aspiration is that the whole of Hillingdon will gradually be covered by suchpartnerships, fostering a sense of ownership and pride in developing the bestpossible quality of urban life, within which active travel is the norm.

Apart from the focused approach, as promoted in the Mayors TransportStrategy*, Hillingdon will continue with ongoing borough-wide initiativesnamely:-

1) to improve road safety,2) to reduce congestion,3) to encourage active travel,4) to manage freight,5) to monitor emissions,6) to pro-actively review policy to maximize traffic flow and minimize pollution

Within this plan, Parking Enforcement is a key tool in the task to keep trafficflowing and congestion more manageable.

Enforcement of parking contraventions forms part of this report and we havelisted and analysed the number of Penalty Charge Notices issued in the lastfinancial year.

Parking restrictions in the London Borough of Hillingdon are enforced by ourcontractor, Mouchel Ltd, with the contract managed by London Borough ofHillingdon staff.

Services provided to residents and motorists by Parking Services are:


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The enforcement of traffic and parking restrictions within the borough, The management of the Councils 26 Car Parks. The removal of abandoned & untaxed vehicles from our streets. The issue of Permits and dispensations. The back office and Appeals service.

We endeavour to enforce the various parking restrictions in a fair and reasonableway and in compliance with governing legislation.

If you have any questions that are not answered in this report, please do nothesitate to contact us so that we can try to answer them. INSERT CONTACTDETAILSLondon Borough of Hillingdon Parking Services,PO Box 453Uxbridge

UB8 1AA

Web :- www.hillingdon.gov.ukEmail :- [email protected]

*To view the Mayors Transport Strategy please see - www.London.gov.uk


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Hillingdons Roads

The map at Appendix 1 shows Hillingdons road hierarchy. In addition to borough

roads the Highways Agency maintains the M4 and Transport for Londonmaintains the Transport for London Road Network (TLRN), which consists of theA40, A30, A312, A4020 and A4 through Hillingdon. Hillingdons maintainable roadnetwork consists of approximately 680 km of public highway.

Hillingdon is the second largest London Borough with a population of over250,000 residents and neighbours with the London Boroughs of Ealing, Hounslowand Harrow plus Buckinghamshire County Council, Slough Borough Council, Surreyand Hertfordshire County Council. Hillingdon is also individual in that it is hometo Heathrow Airport, one of the worlds busiest international airports.

Hillingdon is served by a combination of rail and bus services; however,dependency on private vehicles is high. At the time of the 2001 census, 60% ofHillingdons population travelled to work in private cars or vans and Hillingdonhad one of the highest car ownership figures in all London Boroughs. This can beattributable to many factors including the limited nature of the public transportnetwork, which means that many people have little or no choice about how theytravel to work, to the shops or to other community facilities. The predominantuse of the car in Hillingdon is further compounded by the presence of variousmajor roads running through the Borough and the close proximity to the nationalmotorway network. Heathrow Airport, located in the south of Hillingdon is also asignificant generator of car borne traffic and freight traffic especially from areasto the west of the borough.

The high dependency on the use of cars in Hillingdon has resulted in severalcongestion hot spots and creates serious pressures on the availability of on-streetparking in the borough. High car use has also led to high levels of noise and airpollution at various locations along the major road network. While Hillingdonaims to improve and expand the public transport network and to promotealternative modes of travel, it is accepted that with highly dispersed demandpatterns, car use will continue to be an important travel method for theforeseeable future.


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Highways Management

Hillingdon continues to have one of the highest car ownerships of all London

Boroughs. This can be attributable to many factors, not least of which is thelimited public transport network throughout the Borough and particularly thenorth south links.

The predominant use of the car in Hillingdon is further compounded by thevarious major A-roads running through the Borough (A4, A30, A40, A312, A4020),and the close proximity to the national motorway network (M3, M4, M25, andM40).

A significant generator of car borne traffic is Heathrow Airport, especially fromareas to the west of the Borough. As a result of these 3 major features affectingtravel in Hillingdon, congestion is a key issue for the Council to consider.

The continued dependence on the use of cars has been a major contributoryfactor to traffic congestion and has caused associated problems from on-streetparking as well as having a negative impact on air quality in Hillingdon andLondon.

Hillingdon is committed to improving public transport links and promotingalternative modes of transport, therefore it is also unlikely that reallocating roadspace would be a suitable option to tackle congestion and increase network

capacity for the car.

With this in mind, the Council looks to identify and implement improvementsthat can be made for motorists within the bounds of the existing networkcapacity.

Road and junction improvements need to be prioritised to ensure that traffic willflow more freely. These may be major improvements to congestion hotspots, orless intrusive solutions such as traffic signal re-phasing [in partnership withTransport for London].

In order to achieve these improvements Hillingdon has introduced a Councilfunded programme aimed at mitigating or alleviating congestion at key hotspotsacross the borough.

The objectives of the Traffic Congestion Mitigation Programme are to identifykey congestion hotspots, to evaluate the various factors that contribute to andcause congestion and to look at and develop measures that may lead tomanaging the congestion at these hotspots more effectively.

Hillingdon implements a variety of regulations, policies and programmes whichcontribute to making the best use of the existing road space available to theauthority.


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Parking Management

Parking regulations identified and implemented through the Councils Parking

Management Scheme Programme, regulate and manage parking on the boroughroads in order to manage commuter-generated congestion and removeunnecessary obstructions caused by inconsiderate or unlawful parking.

The development of Parking Management Schemes around areas which havehistorically had problems with commuter and non-resident parking has relievedpressure on the road network. This has freed up space around the boroughs 13train and tube stations, central bus depot in Uxbridge and in other shoppingcentres at Ruislip, Northwood and Hayes, and the Uxbridge Road corridor, as wellas in the residential streets around Brunel University, and around HillingdonHospital.

An additional part of theses schemes is the On-Street Pay & Display parkingplaces Stop & Shop programme, designed to prevent all-day parking in an areawhere parking places need to be available for continued use and enable driversto Stop & Shop.

The continued introduction of these schemes allows for traffic to be kept movingon busy roads and those roads serviced by local bus routes. It also removes non-residential parking from residential streets situated near areas of interest, suchas Brunel University, Heathrow Airport and Hillingdon Hospital.

The Council will continue to identify and implement Parking ManagementSchemes in line with local transport policy and also in response to residentrequests in the small towns and villages that make up the boroughs residentialareas. In 2010/11 new schemes are planned for West Ruislip, Yiewsley and WestDrayton.

The Council has traffic management orders controlling parking throughout themain commercial and shopping centres of the borough and at critical sites inother built up areas.

Traffic management orders also exist for all parking management schemes in theborough. Hillingdon undertakes the enforcement of these traffic managementorders in terms of determining the use of the Penalty Charge Notice (PCN).

It is recognised that a consistent high level of traffic enforcement is importanton the boroughs major bus corridors. However, in general, the Council operates aflexible approach to its parking enforcement service and adjusts the availableenforcement levels to meet the prevailing needs.

Hillingdons Traffic Management Section keeps all Traffic Management Ordersunder review and works with the residents of the borough and relevant

stakeholders [Police, Emergency Services], through consultation, to identify and


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implement any new Traffic Regulation Orders or traffic management schemesthat will have a beneficial affect on the management of the road network.

Parking Enforcement in Hillingdon

The aim of Parking Enforcement in Hillingdon is to contribute to the efficientmanagement of the road network, within the administrative boundary, to reduceunnecessary disruption and congestion caused by inconsiderate parking, whilst atall times being transparent and fair to the motorist.

On 4th July 1994, the control and enforcement of all on-street parking throughoutthe borough was taken over by the London Borough of Hillingdon. The Policewere responsible for control and enforcement before this date.

Enforcement was carried out under the 1991 Road Traffic Act until 31st March

2008 when it was replaced by the Traffic Management Act 2004.

In February 2004, Hillingdon began using closed circuit television (CCTV) as aparking enforcement tool to issue penalties to motorists for the contravention ofbeing in a bus lane. Currently five dedicated bus lane enforcement cameras areused to enforce five bus lanes within the Borough. There are also three camerasenforcing three Bus Routes.

These cameras and other networked cameras have also been used to enforceparking restrictions in congested areas outside the usual enforcement times.

The aim is to prevent vehicles jeopardising the safety of pedestrians or causingtraffic hazards and delays. The experience of using CCTV alongside traditionalenforcement methods has proved to be an excellent operational tool thatcompliments traditional methods.

On 31 March 2008 new regulations were introduced in England and Wales thatsaw the first nationwide changes to on street parking since 1993. The regulationsprovide motorists with a fairer and more transparent parking enforcementservice across the country, helping to raise industry standards. What was calledDecriminalised Parking Enforcement is now referred to as Civil Parking

Enforcement (CPE).

London Councils, in partnership with the Department for Transport, determinethe enforcement type and procedure undertaken by the enforcement body. Eachcontravention is coded and identified with a full description. [Appendix 7]

It is recognised that a consistent high level of traffic enforcement is importanton the boroughs major bus corridors. However in general the Council operates aflexible approach to its parking enforcement service and adjusts the availableenforcement levels to meet the prevailing needs.

Appendix 6 shows the financial status of enforcement for 2009-10


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Parking Services

This service is not responsible for the introduction of parking restrictions in theBorough. However, the enforcement and management of such is undertaken byParking Services, and we take pride in providing a professional service to theresidents and drivers in Hillingdon.

The London Borough of Hillingdon Parking Services department consists of fourmain areas:

Parking EnforcementCar ParksAbandoned & Untaxed VehiclesParking Administration

The aim of the team is to provide a balanced service, incorporating theenforcement of parking contraventions, both on-street and in the councils carparks, with the removal of abandoned and untaxed vehicles.

This is supported by an efficient back office which includes the processing ofchallenges and appeals, the management of parking permits and the debtrecovery process.

The team consists of :

Parking Services Manager

I

Operations Manager Support Manager Administration Manager

I I I

Enforcement Abandoned Vehicles Processing

On-Street Untaxed Vehicles Appeals

Off-Street Debt Recovery

Car Parks Management Permits

Employees - 11 Employees - 2 Employees - 22


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Service Milestones 2009/10

The HillingdonFirst Card was introduced in June 2009.

This is a very successful scheme, introducing discounted parking for boroughresidents.

The introduction of this scheme included the replacement of 190 new, solarpowered Pay & Display machines, installed throughout the borough which werecapable of providing differential parking rates, thus enabling residents tobenefit at reduced rates when using their Hillingdon First Card.

The discounted parking rates are available in all Council run car parks and whenparking in on-street Pay & Display bays.

The scheme enabled initiatives such as free parking to residents on threeweekends in the run up to Christmas. Figures show that almost 4,000 of ourresidents benefited, each weekend.


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The Resident Permit On-Line Renewals facility has been introduced alongsidethe new 2 year permit duration period.

The On-Line permit renewals facility was introduced in February 2010 to make itmuch easier for residents to renew their resident permits. The new system putsthe wishes of our residents first, and has resulted in a faster more reliableservice which enables residents renew their permits at a time convenient tothem.

The renewal reminder letter sent to residents details the different methods ofapplying for renewals, including on-line, post, e-mail or telephone.

The new process will not only save residents time and costs, but will also deliverefficiency savings for the Council. It also extends the hours of service from theprevious Monday to Friday 9 a.m. to 5? p.m. access to a new 24 hour accessevery day.

Residents have been extremely positive about this new facility and feedback hasbeen very good. During the first four months since this was introduced, 45% of allpermit reminders have been renewed on-line.

The Biennial Permit Period was introduced for Resident Parking Permits toreduce the pressures of having to renew permits every year.

Resident Permits are now renewed every 2 years. This reduces the pressure onresidents and also enables the council to make savings on costs incurred whilstproviding the first permit free of charge.

A reminder is still sent 28 days before the expiry of the resident permit and thelatest figures show that residents like this option with usage rising.


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The parking industrys first accredited notice processing qualification wasrolled out in November 2009. The course was designed and developed in houseby the Parking Administration Manager, in partnership with Alpha Parking. It ispart of a rolling training programme introduced to raise standards and provide animproved professional service.

As local authorities, we have to answer to the Parking Adjudicator, a professionalbody of legally trained individuals, so the notice processing role, as a quasi-judicial process, is a vital element of the service.

Continuous professional development is at the heart of the Traffic ManagementAct guidance, but there is an industry gap of accredited training for areas such asnotice processing.

This course aims to begin to bridge that gap, reflecting the value that we place

on staff and the work that we do.

The course is currently being rolled out across the country so that all processingstaff will benefit from this specialist training and their customers will receive aprofessional and fair service.


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Industry Recognition

Parking Services Wins Three British Parking Awards

The London Borough of Hillingdon had been nominated for the prestigious British

Parking Association national awards, which were held on Friday 12th March 2010

at the InterContinental Hotel in Park Lane, London.

These awards are held annually and over forty nominated organisations werevying for recognition, from fourteen categories, in the parking industrys

celebration of innovative design, effective management and excellent service.

This year, the awards were presented by the well-known TV impressionist Jon

Culshaw, and I am delighted to inform you that we got to know him quite well

during the course of the ceremony, as Hillingdon Parking Services came home

with a grand total of three of the national awards.

Hillingdon were successful in the following three categories:

The Innovation Award

The Back Office Team of the Year Award

Overall Winners Award Best Parking Team of the Year

The first award won was the Innovation Award. This was presented to Hillingdon

in recognition of its work in launching the HillingdonFirst smart card, which gives


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residents discounted parking and access to other services, such as libraries and

civic amenities, etc.

It was then announced that the Parking Administration team had won the Back

Office Team of the Year award, for its professionalism in dealing with appeals

and permit matters, and for the development of a training qualification for

parking staff.

The Parking Administration Manager was short listed in the Parking Person of the

Year and Parking Training categories but unfortunately, pipped at the post.

However, with four quality entries and two wins in the main categories, the

London Borough of Hillingdon then picked up our third award, being named as

the Overall Winner of the British Parking Association Awards 2010.


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Resident Parking

The Council continues to identify and implement Parking Management Schemes(PMS) in line with local transport policy and there are now 22 Resident parkingschemes in Hillingdon.

With the Council committed to resident satisfaction, the new Resident PermitOn-Line renewal facility was introduced in February 2010. This enables residentsto renew their resident permits at a time to suit them and without the cost ofpostage or telephone calls.

The new facility has been welcomed by Residents. Rather than restricting themto office hours, access to the new system is now available 24 hours, seven days aweek.

Residents have been very positive about this new facility, feedback has beenvery good. During the first 6 months of use, 45% of all permit reminders wererenewed on-line.

The last 12 months has also seen a change to the duration period of a residentpermit from one to two years. This reduces the number of times residents haveto renew permits, reduces costs and allows the permit department to absorb thegrowth in workload, brought about by the introduction of new schemes, withoutan increase of resources.

This change is expected to be complete by the end of 2010, as existing permitsare renewed for the extended period.

Last year approximately 8000 permits were issued to residents living within theParking Management Schemes. [Appendix 4]

New Schemes introduced in 2009-10

Schemes Extended in 2009-10

Hillingdon Hill HN1

Hillingdon Hospital HH Ext

Cowley C1 Ext

Uxbridge South U6 Ext

South Ruislip SR Ext

Harlington H1 Ext

Northwood N Ext

Uxbridge South U5 Ext


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Off-Street Parking - Car Parks

Hillingdon Council is responsible for 26 Surface Car Parks with 20 of these having,reached or continuing to meet the standards set to receive Park Mark Awards

Park Mark is a national accreditation scheme run by the Association of Chief

Police Officers (ACPO) and managed by the British Parking Association (BPA). Itgives recognition to car parks that have measures in place to reduce crime andthe fear of crime and provide a safe and non-threatening environment for peopleto park.

This demonstrates the high standards of Hillingdon car parks and shows thecouncil's commitment towards ensuring a safer parking environment for allresidents, workers and visitors to the Borough."

Part of this initiative is to ensure markings are clear to all users, especially thevulnerable in our society.

In a rolling programme of refurbishment in all the Councils Car Parks, a plan toimprove the appearance of car parks, across the Borough, began in earnest in2009.

This work includes the repainting of furniture, the re-marking of bays andensuring the signs are clearly visible and in good order.


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An added initiative was the introduction of the new recycling facilities for tetra-pak containers ( juice/ milk cartons) in a few of the Car Parks, with a view toextending this to all surface car parks.

An example of the good work undertaken is Ickenham Car Park. This is a smallcar park which is well used by shoppers, library users and people visiting theadjacent clinic.

The car park has been repaired and completely resurfaced, and we have takenthe opportunity to alter the layout of the bays following discussions with theIckenham Residents Association. This has made it easier and safer to park.

Changes have also been made to both the disabled and brown badge bays toensure that we comply with recent legislation.

Multi Storey Car Parks

Cedars and Grainges, the Councils only multi storey car parks, are located inUxbridge Town Centre and give access to the High Street and the PavillionsShopping Centre.

A refurbishment programme of all pedestrian access points was undertaken inthese car parks during 2009/10 where all public areas have now been

redecorated.

This programme was implemented in an effort to enhance the experience ofusing our multi story car parks.

Appendix 2 &3 - Shows the Car Park Location and number of bays provided ineach car park.Appendix 6 - Shows the Car Park income for 2008-09.


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Abandoned Vehicles

The councils Abandoned Vehicles Removal Service takes pride in its continuingefforts to enforce the legislation to clear our streets of vehicles that have beencarelessly and irresponsibly abandoned by individuals with little regard for theirneighbours. These vehicles, as well as causing highway obstruction anddetracting from the cleanliness of the area, also attract anti-social and criminalbehaviour of various sorts, which makes some residents feel unsafe and insecure.Burnt out vehicles are removed as quickly as possible if not immediately afterbeing reported to the council, in order to safeguard the children who often findthese very hazardous vehicles an attraction.

The team work closely with the local Police Safer Neighbourhood Teams and thePolice Motor Vehicle Crime Units, frequently assisting them with their enquiriesresulting in successful outcomes.

The performance of the team in inspecting and removing confirmed abandonedvehicles within 72 working hours of the report being received is being maintainedat a 100% level of achievement.

This achievement is due to residents telling us when and where these vehiclesare being left and in order to continue this high level of achievement, we bothneed and welcome resident feedback on the whereabouts of abandoned vehicles.

In addition reports are also received from the councils Street Champions whomonitor all illegal / suspicious street scene activities. All reports are made to thecouncils customer contact centre.

The council also offer a Free of Charge Surrender Scheme to residents withvehicles no longer wanted for various reasons. A total of 49 vehicles weresurrendered in 2009/10, at no cost to the owner, which is quite low due to thehigh value of scrap metal. It is assumed that some car owners will take their carto a scrap dealer to get some financial remuneration. Residents wishing todispose of a vehicle to the council can now do it on line.

The councils abandoned vehicle team also work closely with the DVLAs UntaxedVehicle Removal Contractor by reporting untaxed vehicles found on the adoptedhighway. This has resulted in a number of illegal vehicles being removed fromour streets.

Abandoned Vehicles are often left inpublic places where they represent adanger to residents.


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Initiatives of 2009/10

Enforcement Outside Schools

One of the largest source of complaints received by Parking Services involves theinconsiderate and illegal parking of parents outside schools when parents dropoff and pick up their children from school.

Our parking enforcement contractor, Mouchel endeavours to visit schools at theappropriate times to carry out enforcement and keep the roads clear and safe,but many parents insist on parking on the yellow keep clear markings, on yellow

lines and even sometimes across dropped crossings, preventing local residentsfrom getting in and out of their houses.

This often leads to conflicts between motorists, pedestrians, local residents andthe schools.

Inconsiderate parking obviously increases the risk of accidents outside schoolswith the potential for children to cross the road between parked cars. Parkingcontrol notices are issued where appropriate, but usually it is a case of movingvehicles along.

As there are one hundred schools in the borough and staff resources are limited,it is obviously impossible for the Civil Enforcement Officers to visit schools asmuch as we would like. However since a school rota was introduced in January2009, enforcement has been carried out on a more structured basis.

This has resulted in an improvement to the service provided, and we haverecently received positive responses from Warrender Primary, Oak Farm andLady Banks schools, stating that they are pleased to see civil enforcementofficers outside their schools on a more regular basis.

However, it would be unfair to pretend that everything in the garden is rosy, assome schools continue to give us problems. Some schools are more proactivethan others in promoting these issues with the parents.

In a new initiative, we are now working with our School Travel Advisor colleaguesin Planning, Environment and Community Services and Road Safety to puttogether a publicity campaign to endeavour to better educate and remindparents of the dangers to their children when parking on the keep clear markingsoutside schools.

It is hoped that this campaign will operate in conjunction with the local Safer

Neighbourhood Police teams and will involve the Junior Road Safety Officers


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within the schools. We are targeting those schools believed to have the mostproblems initially.

More Improvements to Dropped Kerb Enforcement

Inconsiderate parking alongside dropped kerbs has always attracted a largevolume of complaints from residents and can prevent householders from gettinginto their driveway or their vehicles back on the road.

Changes to the way in which we carry out enforcement against motorists illegallyparked across dropped kerbs have been well received by residents.

The Council was originally restricted to enforcing single only but can now enforce

dropped kerbs serving more than one driveway, for example a shared driveway oran access to a block of flats or office block.

Residents are required to register for this service before enforcement cancommence. This is done by completing an online registration form on theCouncil website - www.hillingdon.gov.uk.

The registration process is essential to confirm the occupier's residential status,as the occupier of a property can park their vehicle, or permit someone else topark their vehicle, in front of his or her individual dropped kerb.

This service was previously only available between the hours of 8 a.m. and 5p.m. Monday to Friday. However, following agreement with our enforcementcontractor, Mouchel, the service has now been extended to allow residents toreport illegally parked vehicles at evenings and weekends.

They will carry out appropriate enforcement between the hours of 6.00 a.m.and 10.00 p.m. Monday to Saturday, and 10.00 a.m. to 4.00 p.m. on Sundays andBank Holidays. Letters have been sent out to over 900 residents in the boroughwho are registered for this service. We have already received quite a fewcompliments from frequent users of the service concerning the extra hours.

This change, which will benefit all of our residents, as well as businessesoperating in the Hillingdon area, has been introduced at no additional cost to theCouncil.

The service has been running successfully since its introduction in 2006. Therehave been over 1,300 requests for enforcement, initiated by residents who havefound their dropped kerb obstructed.


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More Brown Badge Bays Installed Across Hillingdon

During 2009 /10 the Councils Brown Badge scheme, giving access to dedicatedand easily accessible parking bays for the elderly residents of the borough, ismaintaining its popularity with a total of 4,959 Brown Badges being issued atthe end of March 2010.

Brown Badge bays are installed as near to store entrances, lifts and ticketmachines as possible in order to help elderly residents who may have mobilityproblems, but who are not Blue Badge holders. For this reason these bays areoften sited close to Blue Badge bays.

It must be noted that Brown Badge holders are not exempt from having to payfor a parking ticket if there is a pay and display scheme operating in the carpark.

Parking Services have received a great deal of support and appreciation fromBrown Badge applicants. When making enquiries for a Brown Badge they clearlyexpress their thanks for making their shopping trips easier and less stressful.

As well as being installed in all council operated car parks, Brown Badge Bays arenow in a variety of other car parks, including major supermarkets, railwaystations, parks and open spaces locations, sports and leisure centres andtheatres.

New Brown Badge Bays in Car Parks

Chimes Shopping Centre.......................................6 x baysHLSC..............................................................8 x baysRuislip Lido......................................................2 x baysSainsburys, Lombardy Retail Park...........................6 x baysWest Ruislip Railway Stn.......................................2 x baysBreakspear Crematorium.....................................14 x baysHighgrove Pool...................................................5 x baysBeck Theatre.....................................................4 x bays

Further information :http://www.hillingdon.gov.uk/index.jsp?articleid=13178


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Appendix 2

Hillingdon Car ParksMap


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APPENDIX 3

Car Park Location and Spaces provided 2009/10

Car Park NameStreet Location of

Entrance to Car ParkPostCode

Car

ParkBays

Brown

BadgeBays

DisableSpaces

ParkMark

Oakland's Gate Oakland's gate, Northwood HA6 3AA 11 1 1 YES

Green Lane Green Lane, Northwood HA6 1AD 151 6 9 YES

Northview Northview, Eastcote HA5 1QZ 123 6 3 YES

Devon Parade Northview, Eastcote HA5 1QR 43 2 2 YES

Devonshire LodgeAbbotsbury Gardens,Eastcote HA4 1JP 192 6 11 YES

Linden AvenueLinden Avenue, RuislipManor HA4 8TN 65 3 2 YES

PembrokeGardens

Pembroke Road, RuislipMan HA4 8NQ 94 3 2 YES

Long Lane Long Lane, Hillingdon UB10 9QF 22 2 3 YES

Fairfield Road Fairfield Road, Yiewsley UB7 8EY 158 6 11 YES

St. MartinsApproach

St. Martins Approach,Ruislip HA4 7QB 116 6 6 YES

Long Drive Long Drive, South Ruislip HA4 0HQ 54 3 4 NO

Kingsend North Kingsend, Ruislip HA4 7DA 35 2 2 NO

Kingsend SouthS/Term Wood Lane, Ruislip HA4 7DS 230 6 13 YES

Kingsend SouthL/Term Wood Lane, Ruislip HA4 6ER 47 2 2 YES

Community Close

Community Close,

Ickenham UB10 8RE 33 2 2 YES

Falling Lane Falling Lane, Yiewsley UB7 7BE 21 2 2 YES

Brandville RoadBrandville Road,WestDrayton UB7 9DA 60 2 2 YES

Blyth Road Blyth Road, Hayes UB3 1AY 44 0 0 YES

Civic Hall Crown Close, Hayes UB3 3NB 93 3 6 NO

Pump Lane Pump Lane - Hayes UB3 3NB 71 6 8 YES

Cedars Oxford Road, Uxbridge UB8 IND 543 6 32 NO

Grainges Cross Street, Uxbridge UB8 1BS 497 6 30 NO

Oak Grove Oak Grove, Eastcote HA4 8UD 61 0 0 YES

Hayes Pool Central Avenue, Hayes UB3 2LU 115 6 4 NO

Civic CentreCricketfield Road,Uxbridge UB8 1UW 559 0 0 NO

Rockingham RecNew Windsor Street,Uxbridge UB8 2TZ 39 0 3 NO

Sidmouth DriveSidmouth Drive, RuislipGdns HA4 0DA 22 0 2 YES

HillingdonSports/leisure Gatting Way, Uxbridge HA4 0DA 22 6 2 YES


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APENDIX 4

Parking Management Schemes in Hillingdon 2009-10

LocationParking

ManagementZONE

Properties inScheme

Uxbridge U1 1174Uxbridge U3 235Uxbridge U4 240Uxbridge U5 1641Uxbridge U6 633Uxbridge U7 140Uxbridge U8 140

Harlington H1 1757Longford H2 182Hillingdon Hospital HH 508Hayes Town HY1 313Eastcote E 942Eastcote E2 174Northwood N 1241Hillingdon Long Lane &Hillingdon Circus NH 635Cowley C1 454Uxbridge Road UR 51South Ruislip SR 373Ruislip Gardens RG 43Northwood N2 52

Schemes Extended 2009-10

Date of Extension Zone Properties17/08/2009 HH Ext 20

24/08/2009 + 01/03/10 C1 Ext 266

07/09/2009 HH Ext 230

14/09/2009 U6 Ext 240

14/09/2009 HN1 170

28/09/2009 SR Ext 780

30/11/2009 H1 Ext 245

30/11/2009 N Ext 24


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APPENDIX 5

Service Stats. 2009/10

PCNs Issued

On Street PCNs 48,638

Off Street PCNS 16,361

CCTV (Bus Lane) PCNs 2,067

CCTV (MTC) PCNs 9,814

CCTV (Static camera) PCNs 1,992

Higher differential level parking PCNs under the TMA 2004 41,000

Lower differential level parking PCNs under the TMA 2004 25,991

Challenges, Reps and Appeals

Percentage of informal representations 19.0%

Percentage of formal representations 4.8%Percentage of informal representations responded to within 28 workingdays 99.9%

Percentage of formal representations responded to within 28 working days 99.8%

Percentage off informal representations allowed 74.6%

Percentage off formal representations allowed 55.3%

Percentage of appeals to PATAS (received) 0.4%

Percent of (sealed) appeals allowed at PATAS 30.0%

Total number of written correspondence received by service 22,083


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Cancellations and w/offs

% of PCNs cancelled 7.1%

% of PCNs written off 13.6%

% of PCNs written off for reasons beyond council control 12.1%

Paid or still progressing 67.2%

% of PCNs written off or cancelled 32.8%

Recovery

Overall recovery rate 67.1%

Recovery rate (on street) 64.0%

Recovery Rate CCTV (bus lanes) 74.9%

Recovery Rate CCTV (MTCs) 80.5%

Recovery Rate CCTV (static cameras) 82.9%

Percentage of warrants issued to bailiffs 59.2%

Percentage of warrants paid (recovery rate) 16.4%

Percentage of PCNs cancelled (cancellation rate) 21.4%

Percentage paid at discount 43.6%

Percentage paid at 100% (pre NTO) 4.9%

Percentage paid at 100% (post NTO) 15.9%

Percentage paid at 150% (CC) 0.1%

Percentage paid at Bailiff's stage 1.1%


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APPENDIX 6

Income & Expenditure 2009/10

Income Expenditure

Residents Permits -145,452 Parking Enforcement 1,557,216

On Street Charges-2,774,754 TCFL fixed levy &

service charges 66,847

Pay & Display Meters-613,542 Appeals & Notice

Processing 854,387

Bailiff Payments -229,117 Parking Management

and Car Parks 446,357

Other -27,144

Traffic Managementand HighwaysImprovements 679,095

CCTV, Equipment,Consultant fees.

Security fees, BuildingMaintenance, Etc 179,487

Total Income -3,790,008 Total Expenditure 3,783,389

Less Expenditure 3,783,389

Surplus 2008/09 -6,619

Application of SurplusTo be advised once approved by the Cabinet

Member for Planning and Transportation


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Appendix 7

Standard PCN Codes v6.5.1

On-Street

Code Generalsuffix(es)

Description Differential level

Notes

01 eoyz Parked in a restricted street during prescribed hours Higher Suffixes y & z for bbhonly

02 aejo Parked or loading/unloading in a restricted streetwhere waiting and loading/unloading restrictions arein force

Higher

04 cs Parked in a meter bay when penalty time is indicated Lower

05 cpsuv Parked after the expiry of paid for time Lower

06 cipv Parked without clearly displaying a valid pay & displayticket or voucher

Lower

07 cmprsv Parked with payment made to extend the stay beyondinitial time

Lower meter feeding

08 c Parked at an out-of-order meter during controlledhours

Lower Electronic meters only

09 ps Parked displaying multiple pay & display tickets whereprohibited

Lower Some boroughs only

10 p Parked without clearly displaying two**** valid pay anddisplay tickets when required

Lower Some boroughs only

11 u Parked without payment of the parking charge Lower

12 rstwxy Parked in a residents' or shared use parking place orzone without clearly displaying either a permit orvoucher or pay and display ticket issued for that place

Higher

13 - - - - RESERVED FOR TfL USE (LOW EMISSION ZONE) - -- -

n/a

14 Parked in an electric vehicles charging place duringrestricted hours without charging

Higher

16 bdhqstwxyz Parked in a permit space without displaying a validpermit

Higher Suffix s only for usewhere bay is completelynon-resident

17 - - - - RESERVED FOR TfL USE (CONGESTIONCHARGING) - - - -

n/a

18 bcdfhmprsv Using a vehicle in a parking place in connection withthe sale or offering or exposing for sale of goods whenprohibited

Higher

19 irswxyz Parked in a residents' or shared use parking place orzone displaying an invalid permit, an invalid voucheror an invalid pay & display ticket

Lower

20 Parked in a loading gap marked by a yellow line Higher

21 bcdfhjlmprqsuv

Parked in a suspended bay or space or part of bay orspace

Higher

22 cflmnopsv Re-parked in the same parking place or zone withinone hour* of leaving

Lower

23 bcdfghjklprsv

Parked in a parking place or area not designated forthat class of vehicle

Higher

24 bcdfhmpqrsv Not parked correctly within the markings of the bay orspace

Lower

25 jn Parked in a loading place during restricted hourswithout loading

Higher On-street loading bays


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26 e Parked in a special enforcement area more than 50

cm from the edge of the carriageway and not withina designated parking place

Higher

27 jo Parked in a special enforcement area adjacent to adropped footway

Higher

30 fnou Parked for longer than permitted Lower

31 j Entering and stopping in a box junction whenprohibited

n/a London only

32 jdtw Failing to drive in the direction shown by the arrow ona blue sign

n/a Code specific suffixesapply. London only

33 jbcefghikqrs Using a route restricted to certain vehicles n/a Code specific suffixesapply. London only

34 j0 Being in a bus lane n/a

35 Parked in a disc parking place without clearlydisplaying a valid disc

Lower

36 Parked in a disc parking place for longer thanpermitted

Lower

37 j Failing to give way to oncoming vehicles n/a London only

38 jlr Failing to comply with a sign indicating that vehiculartraffic must pass to the specified side of the sign

n/a Code-specific suffixesapply. London only.

40 n Parked in a designated disabled persons parking placewithout displaying a valid disabled persons badge inthe prescribed manner

Higher

41 j Parked in a parking place designated for diplomaticvehicles

Higher

42 j Parked in a parking place designated for policevehicles

Higher

45 n Parked on a taxi rank Higher

46 jn Stopped where prohibited (on a red route or clearway) Higher

47 jn Stopped on a restricted bus stop or stand Higher

48 j Stopped in a restricted area outside a school whenprohibited

Higher

49 j Parked wholly or partly on a cycle track or lane Higher

50 jlru Performing a prohibited turn n/a Code specific suffixesapply. London only

51 j Failing to comply with a no entry sign n/a London only

52 jgmsvx Failing to comply with a prohibition on certain typesof vehicle

n/a Code specific suffixesapply. London only

53 j Failing to comply with a restriction on vehiclesentering a pedestrian zone

n/a London only

54 j Failing to comply with a restriction on vehiclesentering and waiting in a pedestrian zone

n/a London only

55 A commercial vehicle parked in a restricted street incontravention of the Overnight Waiting Ban

Higher

56 Parked in contravention of a commercial vehiclewaiting restriction

Higher Non- overnight waitingrestriction

57 Parked in contravention of a coach ban Higher Non- overnight waitingrestriction

58 Using a vehicle on a restricted street duringprescribed hours without a valid permit

n/a London Lorry Ban only

59 Using a vehicle on a restricted street duringprescribed hours in breach of permit conditions

n/a London Lorry Ban only

61 124cgj A heavy commercial vehicle wholly or partly parked ona footway, verge or land between two carriageways Higher Code specific suffixesapply.


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62 124cgj Parked with one or more wheels on or over a footpath

or any part of a road other than a carriagewayHigher Code specific suffixes

apply.

63 c Parked with engine running where prohibited Lower This contravention occursin certain coach bays.

67 ---- RESERVED FOR VEHICLE EMISSIONS ---- n/a

68 ---- RESERVED FOR VEHICLE EMISSIONS ---- n/a

99 jo Stopped on a pedestrian crossing or crossing areamarked by zigzags

Higher Pedestrian Crossings

* = or other specified time **** = or other number = or other specified distance


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Off-Street

70 Parked in a loading area during restricted hourswithout reasonable excuse

Higher Off-street loading areas

73 u Parked without payment of the parking charge Lower Off-street car parks

74 prs Using a vehicle in a parking place in connection withthe sale or offering or exposing for sale of goods whenprohibited

Higher Off-street car parks

77 - - - RESERVED FOR DVLA USE - - - n/a

80 Parked for longer than the maximum period permitted Lower Off-street car parks

81 o Parked in a restricted area in a car park Higher Off-street car parks

82 puv Parked after the expiry of paid for time Lower Off-street car parks

83 Parked in a car park without clearly displaying a validpay & display ticket or voucher or parking clock

Lower Off-street car parks

84 Parked with additional payment made to extend thestay beyond time first purchased


85 btrw Parked in a permit bay without clearly displaying a

valid permit


86 prs Parked beyond the bay markings Lower Off-street car parks

87 Parked in a designated disabled persons parking placewithout displaying a valid disabled persons badge inthe prescribed manner


89 Vehicle parked exceeds maximum weight or height orlength permitted in the area


90 psv Re-parked within one hour* of leaving a bay or spacein a car park


91 cg Parked in a car park or area not designated for thatclass of vehicle


92 o Parked causing an obstruction Higher Off-street car parks

93 Parked in car park when closed Lower Off-street car parks

94 p Parked in a pay & display car park without clearlydisplaying two**** valid pay and display tickets whenrequired


95 Parked in a parking place for a purpose other than thedesignated purpose for the parking place


96 c Parked with engine running where prohibited Lower Off-street car parks - thiscontravention may occurin certain coach bays.

* = Or other specified time **** = or other number


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Websites of interest:

London Borough of Hillingdon www.hillingdon.gov.uk

British Parking Association BPA www.britishparking.co.uk

London Councils www.londoncouncils.gov.uk

Department for Transport www.dft.gov.uk

Mayors Transport Strategy www.London.gov.uk

Parking & Traffic Appeals Service www.parkingandtrafficappeals.gov.uk(Adjudicators)

lb hillingdon report 2009-10

Documents