JIGNESH MEHTA

I/130 Parmar Residency, Off Salunke Vihar Road Kondwa Pune 411048 Mobile Number: 9004740251.Email Address: jigneshmehta1628@gmail.com

Objective:A designation befitting both my qualifications and talents in an organization that will help me gain maximum exposure in the Service industry.

Work Experience: I am currently working with Silver Sea Cruise Lines.Tenth Contract: From 28th March 2015 till 22nd September 2015 as a Butler Manager. Ninth Contract: From 19th September 2014 till 19th January 2015 as a Butler Manager.

My responsibilities at this prestigious organization as a Butler Manager includes:

Organize and assign departmental working schedules and routines. Demonstrate a high and consistent level of organization and management. Ensure highest level of food and beverage services provided in the suites by butlers. Ensure highest level of cleanliness of guest suites, public areas, pantries, lockers and crew areas. Ensure efficient and outstanding laundry service. Responsible for flower decoration in guest suites and public areas of the ship. Performs regular inspections of all areas of responsibility applying LQA standards. Ensure efficient completion of maintenance work and keep record of all pending items. Immediately actions all special guest requirements and requests. Regularly monitors guest satisfaction and takes personal responsibility to ensure it. Proactively demonstrates sincerity and hospitality in all guest interactions. Regularly monitors customer satisfaction and takes personal responsibility to ensure it. Handles guest’s feedback efficiently. At all times demonstrate willingness to perform any task in order to ensure guest satisfaction, train,

coach and lead crew to consistently superior levels of performance. Conduct constant training sessions with butlers and other staff members maintaining an accurate record

of all training conducted. Conduct daily butler briefing to ensure that they are aware of all information concerning guests, port of

call information and other activities. Determine and communicate standards of performance to employees. Fully implements the Performance Interview system and complies with the certification process. Complies fully with company procedures for talent management including the policies for promotion

and transfer. Strives to create and maintain a positive work environment. Models excellent leadership behavior. Fosters teamwork and partnering within all departments on board. Control inventory of equipment, durables and consumables. Ensure departmental budgets are met. Manage departmental revenues and expenses within quality standards, including:

Staff overtime. Supplies cost. Equipment cost and repair.

Prepare Cruise Report. Maintain record of inspections of guest suites and public areas. Oversee staff scheduling and assignments. Employ preventive maintenance. Undertake daily meetings with Hotel Director. Use vacation schedule as productive manpower tool.

Eight Contract: From May 2nd 2014 till July 2nd 2014 as a Senior Butler.Seventh Contract: From September 28th 2013 till April 2nd 2014 as a Butler.Sixth Contract: From February 4th 2013till August 9th 2013 as a Butler.

Fifth Contract: From April 30th 2012 till October 10th 2012 as a Butler.Forth Contract: From August 13th 2011 till Feb 5th 2012 as a Butler.Third Contract: From November 8th 2010 till May 31st2011as a Butler.Second Contract: From February 4th 2010 till September 4th2010 as a Butler

My responsibilities at this prestigious organization as a Butler includes:

To have comprehensive knowledge of the ship facilities and service To be continual source of help, and information to all the guests To maintain the high level of communication and feedback within the Rooms Division as well as other

Departments At all times demonstrate that you are willing to perform any task in order to ensure guest satisfaction To be fully understanding and knowledgeable of in-suite services amenities, functions and systems Ensure that Butler pantries are kept clean at all times and maintained according to the set standards Attend daily shift briefings Responsible for preparing guest suites according to guest preference and history Ensure that all procedures and responsibilities related to greeting / arrival procedures are adhered to Assist and coordinate guests needs and requirements Responsible for replenishing of in-suite amenities such as: private bar, fruit basket and various

collateral Ensure that crockery, cutlery and glassware is always stocked and kept clean as per standard Refreshing of suites and assist with Turndowns along with Suite Attendant Coordination of Dry Cleaning, Laundry and pressing collection and delivery Provide packing and un-packing service Maintain guest wardrobe as per guests’ requests Provide shoe shine service Assist in booking reservation for restaurants, spa, shore excursions and private tours as required Report any suite maintenance requirements Responsible for in-suite F&B Requirements such as: in-suite dining, afternoon tea and canapé service

and parties In charge of mail delivery Support and assist Suite Attendants in all in-suite services to ensure he she succeeds Adhere to departmental standards, specifications and work routines Responsible to record and update guest history files on daily basis Follow up on special departmental daily side duty assignments Protect ships equipment and facilities through utmost care. Report faulty/broken equipment.

First Contract: From May 4th 2009 till December 3rd 2009 as a Suite Attendant.

My responsibilities at this prestigious organization as a Suite Attendant included:

Clean guest suites/bathroom/verandas and restock with supplies, amenities and linen Follow up on guest special requests and guest preferences based on their profile data Set up suites as per HK service standards Assist Butler with Packing/unpacking if required Follow up on special daily duty assignments Adhere to departmental standards, specifications and work routines Provide food and beverage room service on rotational basis Protect ships equipment and facilities through utmost care .Report faulty/broken equipment. Maintain HK lockers cleanliness and organization including compliance with USPH standards Undertake all other duties as requested by supervisor

Worked in Butler Services at the Taj Lands End, Mumbai from May 2007 till May 2009.

My responsibilities at this prestigious organization included:

Managing an entire floor comprising suites of different Categories.

Providing exclusive service to the guest as personal butler. Responsible for all the services provided in the club lounge. Managing the order taking cabin, Updating Guest preferences. Undertake all other duties as requested by supervisor Personal butler to Mr. Vir Sanghvi (Chief Editor Hindustan Times) Personal butler to Mr. Arun Sarine (CEO Vodafone Essar LTD) Personal butler to Mr. Gary Hoffman (Chairman V.P. Barclays Bank)

Worked with INDIGO from 23rd August 2006 till 30th April 2007

Educational Qualifications:Degree in Hotel Management and Catering Technology (2006) from I.H.M. TrivandrumPassed H.S.C. from Maharashtra Board in the year 2003Passed S.S.C. from I.C.S.E. board in the year 2001

Industrial Training:Undertook Twenty weeks of training at Le Meridien, Pune from 25th October 2004 to 12th March 2005. This assignment gave me exposure to the four major departments. Front Office, Food Production, Food & Beverage Service, House Keeping.

Other Details:Date of Birth: January 16, 1983.Contact Number: 020 26836028. Passport Number: M0039749. Holding a US C1D visa valid till 2019.Holding Bahamas Registered Seaman’s bookHolding STCW Certificates

I am an honest, upright and hard working person with impeccable character and pleasing personality. I am keen to work in your organization in the above capacity.

Jignesh Mehta