KYOCERA’S TOTAL DOCUMENT SOLUTIONS

PROVIDER PROGRAM

TAKING YOUR DEALERSHIP TO THE NEXT LEVEL OF MDS

CERTIFIED PROVIDER

TOTALDOCUMENTSOLUTIONS

To support our expanding dealer development initiatives, Kyocera proudly offers the CERTIFIED TOTAL DOCUMENT

SOLUTIONS (TDS) PROVIDER PROGRAM. This comprehensive program aligns with Kyocera’s corporate strategy to go

beyond conventional Managed Print Services and Managed Document Services with an all-inclusive Total Document

Solutions approach. Dealers leverage Kyocera’s extensive training resources, empowering them to provide enhanced

sales and service support in response to virtually any customer’s business challenges.

A TOTAL DOCUMENT SOLUTIONS SALES APPROACH FOR YOUR CUSTOMERS, ONLY FROM KYOCERA… AND YOU!

KYOCERA’S ADIMO SALES PROCESS: FOUNDATION OF THE TDS PROVIDER PROGRAM Because no two customers’ workflow challenges are ever the same, ADIMO prepares Dealers to Assess, Design, Implement, Manage, and Optimize for each customer’s unique needs. The results: cost-efficient, creative, effective solutions for your customers, enhanced technical skills and measurable bottom-line improvements for your Dealership.

KYOCERATDS

There are some basic criteria necessary to achieve certification. If your Dealership falls short in any of these areas, consult your Kyocera Area Sales Manager (ASM) for ways they can help you update your infrastructure while you’re completing your certification.

KYOCERA SUPPORTS DEALERS EVERY STEP OF THE WAY

REQUIREMENTS– An Active Remote Monitoring System

(K-RMS, PrintFleet, FMAudit).

– Fully trained Sales, Pre-Sales and Post Sales/Technical Services.

– Meet all Service Solutions Provider (SSP) requirements. Contact your Regional Technical Manager for details.

– In some cases, like the “Basic MPS Certification,” proof of comparable training may exempt you from that course.

– For instructor-led courses, your Kyocera ASM works with your Dealership to provide training at a location that’s convenient to you.

TRAININGDEALERSHIPS MUST COMPLETE REQUIRED ONLINE AND INSTRUCTOR-LED COURSES SHOWN AT RIGHT.

ACHIEVING SALES & SERVICE EXCELLENCE

DEALERSHIP STAFF TRAININGTO BECOME CERTIFIED– Each required course must be completed by the

appropriate Sales, Pre-Sales, and Post-Sales

representative from the Dealership.

– Each class indicates required roles – attendees

of that class must be experienced in at least one of

the categories listed.

PLEASE VISIT

KDACONNECT.COM > LEARNING CENTER > TOTAL DOCUMENT SOLUTIONS TO ACCESS THE ONLINE TRAINING.

REQUIRED COURSESDEALER CHECKLIST

INTRODUCTION TO KYOCERA TOTAL DOCUMENT SOLUTIONS E-LEARNINGHow Kyocera’s ADIMO process benefits dealers and customers; ADIMO as the approach for every customer; sales activities within each of the 5 steps. REQUIRED FOR: SALES, PRE-SALES OR POST-SALES

CONDUCTING A KYOCERA TOTAL DOCUMENT SOLUTIONS ASSESSMENT E-LEARNINGHow to evaluate the customer’s business and total document workflow; uncovering opportunities; interviewing end-users. REQUIRED FOR: SALES, PRE-SALES OR POST-SALES

DESIGNING KYOCERA TOTAL DOCUMENT SOLUTIONS E-LEARNINGHow to address all of your customers’ needs within budget; combining Kyocera hardware, Kyocera business apps, and ongoing services. REQUIRED FOR: SALES OR PRE-SALES

PRINCIPLES OF SALES EXECUTION E-LEARNINGHow the sales process aligns with customers’ buying procedures and behaviors; explains the key components and use of the KSE Sales Process. REQUIRED FOR: SALES

SOLUTION SELLING® E-LEARNINGHow to align your selling with today’s buyers; gaining access to decision-makers; identifying and addressing critical business issues. REQUIRED FOR: SALES

BASIC MPS CERTIFICATION E-LEARNING OPTIONAL IF PROOF OF COMPARABLE 3RD-PARTY TRAINING PROVIDED.SEE YOUR ASM FOR A LIST OF APPROVED COMPARABLE COURSES. REQUIRED FOR: SALES OR PRE-SALES

DOCUMENT SOLUTIONS SALES PROFESSIONAL CERTIFICATION 1 DAY, INSTRUCTOR-LEDHow Kyocera business apps add value to a sale; identifying a customer’s specific needs; effectively demonstrating Kyocera apps and presenting a Total Document Solution. REQUIRED FOR: SALES

DOCUMENT SOLUTIONS ARCHITECT CERTIFICATION 1 DAY, INSTRUCTOR-LEDHow to install, implement, and support Kyocera’s complete suite of business apps. REQUIRED FOR: PRE-SALES

TECHNICAL SERVICE SOLUTIONS SPECIALIST CERTIFICATION E-LEARNING OR DAY, INSTRUCTOR-LED ONLINE COURSE BUNDLE, OR CONTACT YOUR REGIONAL TECHNICAL MANAGER FOR 3-DAY INSTRUCTOR-LED TRAINING REQUIRED FOR: POST-SALES

3

HIGHLY RECOMMENDED OPTIONAL COURSES

HARDWARE OVERVIEWS: UNDERSTANDING KYOCERA DEVICE TECHNOLOGY AND FULL PRODUCT LINE E-LEARNING REQUIRED FOR: SALES OR PRE-SALES

KYOCERA BUSINESS APPLICATIONS OVERVIEW E-LEARNING REQUIRED FOR: SALES OR PRE-SALES

MORE THAN JUST TRAINING AS A KYOCERA CERTIFIED TDS PROVIDER, YOU’LL HAVE ACCESS TO A WIDE RANGE OF WORLD-CLASS MARKETING, SUPPORT, AND PROFIT-ENHANCING RESOURCES

IMPROVED DEALER LOCATOR POSITIONLarger companies and all prospective customers will see you first, with priority placement on the KDA website’s Dealer Locator page.

REMOTE MONITORING OPTIONSLower your operational costs through remote, automated monitoring of all customer devices, including toner levels, usage, and service needs. Kyocera Remote Monitoring System (K-RMS), powered by PrintFleet, is available to all certified TDS providers at a very affordable cost.

ADVERTISING AND PROMOTIONSDownload web-ready videos, brochures, posters, TV, print and radio ads, and email templates, through our Advertising & Promotions Portal, Kyocera Connections.

ACCESS TO ADVANCED TRAINING THROUGH SPIImprove selling skills, close more deals, improve employee turnover with full access to award-winning online training from Sales Performance International (SPI).

NEW! KYOCERA TDS SALES DEVELOPMENT WORKSHOPSAVAILABLE ONLY TO CERTIFIED TOTAL DOCUMENT SOLUTIONS PROVIDERS.Over the course of two days, participants will experience the entire Kyocera ADIMO process with specific vertical case studies and hands-on activities. Students will leave the workshop having improved their Kyocera Sales Excellence skills and having built customizable sales tools that can be immediately applied to their own sales activities.

© 2014 KYOCERA Document Solutions America, Inc. – Program subject to change without notice.

HOW TO START SIMPLY FILL OUT THE OPEN ENROLLMENT FORM TO BEGIN YOUR PATH TO “TOTAL DOCUMENT SOLUTIONS SUCCESS,” OR CONTACT YOUR KYOCERA AREA SALES MANAGER.