1128 Lora Smith Road, Newnan, GA 30265

Phone: 404-615-4505E-mail: kristysmith686@gmail.com

Objectives

To obtain challenging position that utilize my personal and educational experience in the medical field.

EducationAssociate of Arts (October 2010) Healthcare in AdministrationBachelor of Science (January 2015)

Healthcare Management

ExperienceAccount Manager (May 2013 –Present)

(780 Buford Hwy, Building C-100, Suwanee, GA 30024)

Manage 300-400 auto loans daily Provide customer service and manage problem solving with resolving

delinquent auto loans accounts Verify insurance policies with customer auto loans Provide payment arrangements and collect balance on customer auto

loans Manage skip tracing tools with customer auto loans Manage AMS 2000 software systems Data entry with customer auto loans Verify employment and personal information daily with customer auto

loans Sending reminder payment letters on customer auto loan

Customer Service Associate (November 2012 –May 2013) (104 Northlake Mall, Atlanta, GA 30345)

Supports a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer service experiences

Resume:

Builds customer loyalty by converting customer relationship marketing and customer capture

Maintains awareness of all sales, promotions and applicable ringing procedures

Displays general product knowledge of all categories Understands and adheres to brands standards Maintains and awareness of loss prevention by fostering a culture of

honesty and connecting the link between customer service and shrink

Pre-Legal Collection Representative (March 2012 –November 2012) (4901 Olde Towne Pkwy, Marietta, GA

30068) File suits for delinquent pre-legal accounts, managed healthcare medical

accounts in compliance with FCRA, FDCPA and HIPPA policies and procedures

Monitoring payment arrangements Negotiating settlement arrangements Utilize collection software and Intelec dialer system Verify employment through work number, human resources, etc. Resolve debtor’s disputes Calling and sending demand letters Sending payment reminder notices Accurately update and document all activities performed on pre-legal

accounts Effectively working pre-legal accounts Provide payment options on pre-legal accounts Insurance verification

Collector (November 2011 –March 2012) (2002 Summit Boulevard, Suite 850, Atlanta, GA 30319)

Collections with finance auto loans Managed accounts and setup payments plans Provides customer service support with finance Worked job assignments for finance auto loans Data Entry and verify personal information on auto loans

Front End Collection Supervisor/ Team Lead Collector(September 2008 –November 2011)

(3225 Cumberland Boulevard SE , #300, Atlanta, GA 30339)

Supervised and managed a team of 10+customer service collectors that managed auto finance loans

Performed monthly monitors on agents Build and managed all dialer jobs/functions Maintained production reporting Handled escalated calls Handled customer correspondence

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Resume:

Managed repossession process/ Pass-Time GPS devices process and systems

Customer services training Managed customer service coaching tools Managed collectors payroll timesheets Dialer administrator (Blaze/Avaya Predictive Dialing System)

Patient Services Manager (May 2008 –August 2008)

(495 Winn Way, Suite 250, Decatur, GA 30030)

Supporting the delivery of personal medical services to patients and ensuring high level of interpersonal

Verify patient’s insurance/benefits, discharges Administration of front office activities, medical billing Data entry, check in/out patients, medical records, insurance information Collect copays, coinsurances and deductibles for payer contracts Ensure that billing for all services is accurate, timely and fully documented Daily bank deposits for front office, balance daily closing of date for office

Patient Services Coordinator (September 2007 –May 2008)

(9050 Peridot Parkway, Stockbridge, GA 30281) Responsible for administrative and front office duties Obtain patient, billing and insurance information is accurate, timely and fully

documented Ensure highest level of customer services and interpersonal communication skills Collect copays, coinsurances and deductibles for payer contracts Data entry, check in/out patients, insurance information, medical records Knowledgeable with medical terminology

Front Office Coordinator/Physical Therapy Technician (June 2005 –September 2007)

(3200 Shakerag Hill, Suite C, Peachtree City, GA 30269) Prepare patient treatment notes for charting and communication to physician Verify patients insurance/benefits, discharges and perform reminder calls for

appointments Data entry, check in/out patients, medical records and scheduling daily

appointments Administrates active and passive manual therapeutic exercises Motivates and assist patients to learn and improve functional activities

Patient Care Technician/ Certified Nursing Assistant (March 2005 –June 2005)

(3098 Piedmont Road Northeast, Atlanta, GA 30305) Provided patient care services and needs in health care services Perform medical assistant duties in hospice care, nursing homes and hospital care Perform medical assistant duties with daily medications and prescriptions to

patients in home care Provide daily transportation for patients to doctor and hospital appointments with

home care Provide and prepare daily meals for patients in home care Assist residents with bathing , dressing, hygiene and grooming in accordance with

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Resume:

established care plans

Skills

CPR certified, clerical skills, computer skills, Medical Manager, Customer service, Medic Systems, Microsoft 2013, Management skills, leadership skills, financial services., call center

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