kp right to public services act 2014

Citizen Engagement for Social Service Delivery

Government of Khyber Pakhtunkhwa

Right to Public Services Act KP 2014

1


Public service now a right

• Right to time bound provision of public service. Every eligible person (resident of KP) shall have the right to: – Access to public service (Accessibility)– Receive the service within a specified time in a transparent

manner (Transparency)– Demand performance of duties and function of designated

officer (Openness/Accountability) – Hold accountable public officer and claim compensation on

failure and/or delay in service provision (Accountability)

2


Public Display of Information

• Government may specify the time within which such services will be provided.

• Notification of designated officers responsible for disposal of public service.

• Recommendations will be sought from all government departments on specified time and precise description of service.

3


Provision of public service

4


What if public service is denied?

5

•Appellant Authority: Secretary of department •Appellant authority shall give chance to both applicant and designated officer of being heard in person


Penalty on non-provision

• Appellant authority may issue show-cause notice to designated officer– Deficient – Not within time limit

• Appellant authority may impose fine on designated officer not less than PKR500 but not exceeding PKR25000

6


Penalty & Compensation

• Commission can also impose fine on appellant authority for not deciding the appeals within time, not less than PKR1000 but not exceeding PKR25000

• The appellant authority and/or commission may direct to award compensation not exceeding 70% of fine imposed

7


Penalty & Compensation

• The commission may recommend disciplinary action to defaulted public official

• Govt may publicize the good performers once in a quarter, award roll of honour

• Govt may appoint independent panel of evaluators for devising a comprehensive policy, may prescribe cash awards

8


KP Right to Public Service Provision Commission

9

•Financial management or public administration, regulation and discipline•Chief Commissioners and commissioners shall hold office for a term of 3 years and/or achieve the age of 65 years whichever is earlier •In case of absence or incapacity, govt may appoint eligible person who shall hold office for a term less than 6 months


Powers of the commission

• Hearing appeals against orders of Appellant authority

• Make provisions for speedy access to public services

• Payment of compensations for delayed public service provision by a designated officer to eligible person

10


Incidental Provision

• Any person who is found guilty of frivolous complaint, appellant authority may refer his/her case to commission who will then issue show cause notice and ask to report within 15 days.

• If commission is not satisfied with his/her reply, can impose fine not exceeding PKR50000.

11


THANKS

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kp right to public services act 2014

Economy & Finance