kone is an innovative leader in the - · kone is an innovative leader in the elevator and...
TRANSCRIPT
KONE is an innovative leader in the
elevator and escalator industry. Our
job is to make the best of the world’s
cities, buildings and public spaces.
We believe that smarter and more
sustainable cities are part of the
solution for better living.
AT KONE, OUR
MISSION IS TO
IMPROVE THE FLOW
OF URBAN LIFE.
KONE deliversthe best People Flow®
experience
We provide Ease, Effectiveness and
Experiences to users and customers,
over the full life cycle of buildings.
OUR VISION
Two megatrends impact our business environment
URBANIZATION
Continuing urbanization drives long term
growth potential for new equipment,
maintenance and modernization.
TECHNOLOGICAL DISRUPTION
New technology gives us a great
opportunity to learn new ways of working
and serve our customers and users in
smarter and more exciting ways.
Data storage
and integration
Digitalization
continues to
accelerate
Everything becomes mobile
and connected.
Customers have full real-time
transparency.
Users demand increased
convenience, efficiency and
enjoyment in People Flow.
New ”ecosystems” emerging
around smart buildings and
cities.
Cloud
Connectivity
Sensors
Mobility
Analytics
An innovation
leader
Over 3,000 patents related
to the elevator and escalator
industry.
Cooperation with customers,
key partners, leading
universities and research
facilities.
In 2018, Forbes has ranked
KONE among the most
innovative companies in the
world (#59).
Technological enablers: Connectivity, IoT cloud and cognitive analytics
CONNECTED EMPLOYEES
Supporting the collaboration and
efficiency of our people
CONNECTED EQUIPMENT
Connecting >1 million
equipment to the cloud
CONNECTED USERS
Personalized experience for users
CONNECTED CUSTOMERS
Increased business value through better
communication and productivity
We are investing heavily in new technology
Our journey with IBM started with customer needs
Increased differentiation
Higher speed of bringing new services and
solutions to market
Customers’ expectations
are changing
New technologies bring
opportunities to add value
for customers in new ways
Co-creation with customers
and partners
A typical day at KONE
> 500 units
delivered
> 1.2 million
units in service
> 500
orders booked
~ 70,000
maintenance
visits> 450,000
customers
Operations in
> 60 countries
We move
> 1 billion
people per day
Traditional
DISCONNECTED
BLACK BOX
REACTIVE
Revolutionary
CONNECTED
COGNITIVE
PREDICTIVE
KONE 24/7 Connected Services
With Watson is a trademark of IBM Corp.,
registered in many jurisdictions worldwide
So transparent,
you'll stay in the know
So safe,
by keeping watch 24/7
So intelligent
it´s predictive
KONE is revolutionizing
elevator and escalator
maintenance with new
intelligent KONE 24/7
Connected Services
that are based on real-
time data and analytics.
With real-time data directly
from your equipment, we
can better predict the need
for maintenance.
Your elevator will be more
reliable and safer, repairs
will be done faster and all
communication will be
transparent.
How it works
The system keeps a
constant eye on
critical parameters
You get trustworthy insights
into the health of your
assets and proposals for
the future
Our technician gets
the right information at the
right time
Confidential | © KONE Corporation
Intelligent technology
analyzes maintenance
needs and predicts faults
Examples of key parameters monitored
Doors opening and
closing behavior
Push button functioning
Stopping accuracy
and stopping behavior
Mileage and drive time
Position and
movement in shaft
Usage statistics
Confidential | © KONE Corporation
Examples of key parameters monitored
Usage statistics
Emergency stops
Stopping accuracy
and stopping behavior
Mileage and drive time
Movement
Confidential | © KONE Corporation
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Confidential | © KONE Corporation
EXAMPLE: ELEVATOR DOOR REOPENINGS
� Significant increase
in openings
� Indicates curtain
of light issue
� Visible at least two
weeks earlier, helping
to prevent breakdown
Data tells us when equipment needs attention
JAN FEB MAR
Confidential | © KONE Corporation
Noise peak value during stopping
EXAMPLE: ELEVATOR BRAKE ADJUSTMENT REDUCES NOISE LEVELS
Data showed elevator
noise level peaks during
stops were high
A break adjustment was
suggested as a preventive
procedure during a
maintenance visit
Elevator noise back to
normal levels
We can find and fix faults that would go undiscovered
2016-06-26 2016-07-10 2016-07-24 2016-08-07 2016-08-21 2016-09-04
Confidential | © KONE Corporation
Our technicians have easy Access to Service Needs and have all necessary information
The Service need has a link with more detailed information The system also provides
answers/actions to solve the issue
Confidential | © KONE Corporation
The Customer is informed via KONE Online and KONE Mobile
Service needs planned
during next maintenance
visit
Current status of the
equipments
Completed actions
coming from
KONE 24/7 Connect
Customer benefits
Get peace of mind
� Fewer faults and faster
repairs
� Less inconvenience for
equipment users and
tenants
� Fewer user complaints
� Better customer and user
satisfaction
� A better user experience
enhances a building’s value
Maintain the value
of your assets
� Improved equipment
performance and service
levels
� Keep equipment running
while prolonging the value of
your assets
� Effectively manage your
assets with trustworthy data
and our guidance
Improve safety
� 24/7 tracking of your
equipment
� Continuous surveillance of
essential safety components
� Improved passenger safety
� Faster response in case of
urgent issues
� Immediate information in
case of urgent issues
Get better
transparency
� Trustworthy analytics
and diagnostic actions
� Have answers before you
receive complaints
� Full transparency of
suggested service plan and
diagnostic actions to be
taken
� Ability to plan and budget
for costs with factual data
and reporting
KONE IoT landscape
with new connectivity
BACnet
CALL CENTER APP.
CUSTOMER CARE CENTER
Service needs/analyzed data
Service order data
APIs
CUSTOMERFLEXIBLE DASHBOARDBUILDING MANAGEMENT SYSTEM
KONE Online
KONE Mobile
SAP
data
DATA ANALYST
Service needs
KONE FIELD MOBILITY
TECHNICIAN
PARTNERS3rd party APIs
24/7 CLOUDVIEW
TECHNICAL HELP DESK
DATA FROM
THE EQUIPMENT
Service needs –on urgent issues
Device and sensor data
Configuration & software updates, Equipmentcommanding
GLOBAL
SIM
BUILDINGMANAGEMENT SYSTEM
CUSTOMER
IBM IOT
IBM API
connect
Service and monitoring
data
Backreporting
Thank you