Knowledge Services:Knowledge Services:Mobilizing Scientific Mobilizing Scientific

Knowledge to Serve CanadiansKnowledge to Serve Canadians

Albert Simard

22

A Tale of Two CitiesA Tale of Two Cities

5 cases

44 deaths 350 cases

Vancouver BC

Toronto ON

Knowledge

Servic

es

33

OutlineOutline

Three important ideasThree important ideas Knowledge services frameworkKnowledge services framework Three strategic questionsThree strategic questions

Purpose: Endorsement of a service framework for managing organizational knowledge

Outline:

44

Three Important IdeasThree Important Ideas

Knowledge Management: Knowledge Management: (How)(How) Preserve, share, and integrate knowledgePreserve, share, and integrate knowledge

Knowledge Organization Knowledge Organization (What) (What) Create, manage, and use knowledge to achieve Create, manage, and use knowledge to achieve

goals, learn, and adaptgoals, learn, and adapt

Knowledge Services Knowledge Services (Why)(Why) Use and transfer knowledge to achieve sector Use and transfer knowledge to achieve sector

outcomes and results for Canadians outcomes and results for Canadians

Ideas

55

What is What is Knowledge management?Knowledge management?

Ideas

66

Why manage knowledge?Why manage knowledge?

Creating and using knowledge are key to Creating and using knowledge are key to S&T organization’s core business.S&T organization’s core business.

Majority of S&T organization budget is used Majority of S&T organization budget is used to create knowledge. to create knowledge.

Knowledge and expertise are S&T Knowledge and expertise are S&T organization’s most valuable core assets.organization’s most valuable core assets.

Balancing productivity and sustainability is Balancing productivity and sustainability is complex; integrated solutions are essential.complex; integrated solutions are essential.

Ideas

77

What is a What is a knowledge organization?knowledge organization?

Ideas

External Knowledge

ShareShare

Internal Knowledge

ManageManage

CreateCreate

Nature, Society

UseUse

IntegrateIntegrate

PreservePreserve

Lost Knowledge

88

KnowledgeEconomy

DiverseWorkforce

InformationSociety

SustainableDevelopment

FiniteResources

InternationalPartnerships

GlobalizationAccelerating Change

Life-LongLearning

ComplexTechnologies

Why become a Why become a knowledge organization?knowledge organization?

CitizenEngagement

Safety & Security

Ideas

99

What is a knowledge What is a knowledge service framework?service framework?

1. 2. 3. 4. 5. 6. 7. 8. 9.

Use Internally

Use Professionally

Use Personally

Generate

Transform

Add Value

Transfer

Evaluate

Manage

Extract

Advance

Embed

LegendOrganization Sector / Society

Ideas

1010

Why use a knowledge Why use a knowledge service framework ?service framework ?

Horizontal rather than vertical processesHorizontal rather than vertical processes

Integrates science, policy, and programsIntegrates science, policy, and programs

Supports organizational mandate and business Supports organizational mandate and business

Promotes Canadian natural resource outcomesPromotes Canadian natural resource outcomes

Emphasizes benefits for clients and CanadiansEmphasizes benefits for clients and Canadians

Ideas

1111

Knowledge ServicesKnowledge Services

Create Create ContentContent

Develop Develop ProductsProducts

Provide Provide ServicesServices

Share Share SolutionsSolutions

ObjectsObjects

DataData

InformationInformation

Knowledge Knowledge

WisdomWisdom

DatabaseDatabase

Scientific articleScientific article

Technical reportTechnical report

Outreach materialOutreach material

Geospatial productsGeospatial products

Statistical productsStatistical products

StandardsStandards

PoliciesPolicies

RegulationsRegulations

SystemsSystems

DevicesDevices

AnswersAnswers

AdviceAdvice

TeachingTeaching

FacilitationFacilitation

SupportSupport

LaboratoryLaboratory

DirectionDirection

PlansPlans

OperationsOperations

PositionsPositions

CoordinationCoordination

AccomplishmentsAccomplishments

Services

1212

Knowledge Services SystemKnowledge Services System

Indirect Outputs

Natural Resources Sector

OutcomesCanadians

Intelligence

NRCan

Mandate

Body of Knowledge(Knowledg

e cycle)

Direct Outputs

EvaluatorsRecommendations

Benefits

(tertiary)

(secondary)

(primary)Knowledge

Services

1313

Service Framework -PositionService Framework -Position

Knowledge Services Model

Service Framework

Management Plans

Programs

Content Strategy

Business

Mandate

Business Model

Establishment

Direction

Priorities

Organization (implement)

People (culture change)

Process (inventories)

Technology (systems)

DM / IM / KM /

RM / Lib. / Coll.

Recommendations Direction

Coordination

Reports

Services

1414

Three Strategic QuestionsThree Strategic Questions

Should S&T organizations use a supply or Should S&T organizations use a supply or demand approach to knowledge markets?demand approach to knowledge markets?

How do information laws and policies How do information laws and policies impact S&T organizations?impact S&T organizations?

What is the most appropriate service What is the most appropriate service delivery strategy for S&T organizations?delivery strategy for S&T organizations?

Strategy

1515

Approach to Knowledge Approach to Knowledge MarketsMarkets

SupplySupply Integrate different types of contentIntegrate different types of content Measure system performanceMeasure system performance Improve system productivityImprove system productivity

DemandDemand Trend analysis of market wants & needsTrend analysis of market wants & needs Adapt outputs to market wants & needsAdapt outputs to market wants & needs Evolve capacity to reflect shifting marketsEvolve capacity to reflect shifting markets

1616

Legal & Policy ImpactsLegal & Policy Impacts

Government of Canada

Mandate

Information Rights

Information Policies

Content Strategy

Business

Management Plans

Programs

Service FrameworkService Vision

1717

Service Delivery StrategyService Delivery Strategy

Service Service DestinationDestination

Content Content Difficulty Difficulty

Audience Audience SizeSize

InteractionInteraction TransferTransfer

Other serviceOther service ComplexComplex OneOne InterveneIntervene ConversationConversation

KnowledgeKnowledge ConceptualConceptual FewFew SupportSupport Paper Paper

IntermediaryIntermediary ComplicatedComplicated FewFew PromotePromote SpecificationSpecification

PractitionerPractitioner ProfessionalProfessional SomeSome ExplainExplain ConsultationConsultation

CanadiansCanadians PopularPopular ManyMany AdvertiseAdvertise Self-help Self-help

All residentsAll residents Fool-proofFool-proof AllAll ProvideProvide FormsForms

Rich

Reach

1818

RecommendationsRecommendations

Implementing a knowledge-service Implementing a knowledge-service framework will help S&T organizations framework will help S&T organizations participate in the knowledge economyparticipate in the knowledge economy

S&T organizations should address the S&T organizations should address the strategic questions identified by the strategic questions identified by the knowledge-service frameworkknowledge-service framework

S&T organizations should develop a S&T organizations should develop a business case for implementing a business case for implementing a knowledge-service frameworkknowledge-service framework