knowledge management - simple smarter sharing
DESCRIPTION
Mark Weinstein (DHS Customs and Border Protection) presentation at Careers in Knowledge Management June 28, 2010 at National Transportation Library during the ALA 2010 Annual conference (sponsored by ALA FAFLRT, Kent State School of Library and Information Science, National Transportation Library)TRANSCRIPT
Knowledge Management (KM!)“Simple,.. Smarter… Sharing..”Mark Weinstein KM Role Model! U.S. Department of Homeland SecurityU.S. Customs & Border Protection28 June 2010; ALA Conference, DOT!Email: [email protected]
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Takeaways: The 3 C’s…
Collaboration
Communities
Construct a Knowledge Management Program or Community Of Practice Program Similar to Ours in your Office!
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Key KM Acronyms:
KMS – Knowledge Management System
KMO – Knowledge Management Officer
KMT – Knowledge Management Team
COP – Community of Practice
CO – Community Owner
WSO – Worksite Owner
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What is Knowledge Management?:
THE WIKIPEDIA DEFINITION IS ….anagement is a disciplined approach to leveraging the
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Knowledge Management is Simply: Collaboration
Knowledge Sharing
Establishing Communities of Practice
After Action Reviews (Lessons Learned/Best Practices)
Reengineering Business Solutions/Innovation
Tacit Knowledge (True Knowledge Management)
Culture Change
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Knowledge Management Focus:
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Genesis of OA Knowledge Management: OF Procurement Directorate/ Acquisition
Improvement Initiative (AI2 ) established a knowledge management team
Mission: To Develop an Acquisition Knowledge Management Business Solution
Team Considerations Retirement Employee Turnover & Retention Workforce Knowledge & Development Reorganizations Knowledge Transfer
Overture:
CO – Community Owner
CBP Procurement Directorate - Acquisition Improvement Initiative
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Acquisition Resource Management System
Knowledge Management System (KMS)
•Knowledge exchange to build a learning organization
•Minimize organizational and geographic challenges
•Streamline business operations
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Communities of Practice Are: Task-oriented groups organized to share
knowledge and to solve business problems Improve access to relevant and authoritative
information sources Leverage individual experience and expertise Replicate proven practices and share lessons
learned Align knowledge seekers with knowledge sources Promote continuous business process innovation Foster environment of collaboration and
knowledge sharing
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Communities of Practice are Simply…. Collaboration
Knowledge Sharing
After Action Reviews (Lessons Learned/Best Practices)
Reengineering Business Solutions/Innovation
Culture Change
And According to Wikipedia:……
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Welcome to the Acquisition Resource Management System,
or ARMS!
Welcome to the Acquisition Resource Management System,
or ARMS!
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The ARMS communities focus on specific areas of interest and support a variety of collaboration tools, including discussion
forums and FAQs
The ARMS communities focus on specific areas of interest and support a variety of collaboration tools, including discussion
forums and FAQs
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The ARMS Calendar shows meetings and events that pertain to the Specific Community.
The ARMS Calendar shows meetings and events that pertain to the Specific Community.
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When posted, users can see the details of a particular event by simply clicking on the title
of the posting and being directed to a dedicated workspace.
When posted, users can see the details of a particular event by simply clicking on the title
of the posting and being directed to a dedicated workspace.
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The ARMS Communities are considered the core of the collaboration capabilities
available as part of the ARMS. Users can access available communities in one of two
ways.
The ARMS Communities are considered the core of the collaboration capabilities
available as part of the ARMS. Users can access available communities in one of two
ways.
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The “Community Area” located on the ARMS main page gives users one-click
access to any available ARMS community.
The “Community Area” located on the ARMS main page gives users one-click
access to any available ARMS community.
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The “Community Area” will only show the communities that users can access. This is
a built-in feature of Microsoft SharePoint called audience filtering. For example, if a specific user does not have access to the “Small Business” community, it will not
appear on this list.
The “Community Area” will only show the communities that users can access. This is
a built-in feature of Microsoft SharePoint called audience filtering. For example, if a specific user does not have access to the “Small Business” community, it will not
appear on this list.
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Users can also click the “Communities” item on the main navigation menu to
access the “My Communities” table of contents page.
Users can also click the “Communities” item on the main navigation menu to
access the “My Communities” table of contents page.
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The “My Communities” table of contents page also lists all available ARMS
communities. Users simply click the desired community name to navigate to
that community main page. For example, “Procurement Systems.”
The “My Communities” table of contents page also lists all available ARMS
communities. Users simply click the desired community name to navigate to
that community main page. For example, “Procurement Systems.”
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The “My Communities” table of contents page listing will behave just like the
“Community Area” on the ARMS main page. Therefore, users will only see the communities to which they have access.
The “My Communities” table of contents page listing will behave just like the
“Community Area” on the ARMS main page. Therefore, users will only see the communities to which they have access.
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Each ARMS Community is designed with the same functionality and layout to give
users a sense of familiarity when navigating from one community to the
next.
Each ARMS Community is designed with the same functionality and layout to give
users a sense of familiarity when navigating from one community to the
next.
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Community Owners are individuals identified as Subject Matter Experts (SMEs) who take on the
responsibility of managing their respective community. Each owner’s name is created as a hyperlink that allows users to open an email to
directly contact the selected owner.
Community Owners are individuals identified as Subject Matter Experts (SMEs) who take on the
responsibility of managing their respective community. Each owner’s name is created as a hyperlink that allows users to open an email to
directly contact the selected owner.
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Each community contains features similar to those found on the ARMS main page, although community features can be
customized based on community owner preferences.
Each community contains features similar to those found on the ARMS main page, although community features can be
customized based on community owner preferences.
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The links that appear on each community main page provide users with one-click access to websites that focus on the community topic
and access to helpful procurement documents, such as acquisition alerts and forms.
The links that appear on each community main page provide users with one-click access to websites that focus on the community topic
and access to helpful procurement documents, such as acquisition alerts and forms.
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Community Owners can decide what information appears in the main section of
the community main page. Here, users first see Community Announcements and
Community Calendar events.
Community Owners can decide what information appears in the main section of
the community main page. Here, users first see Community Announcements and
Community Calendar events.
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As with the ARMS main page, users can access the different areas of the community by clicking on any of the
items that appear on the main navigation menu.
As with the ARMS main page, users can access the different areas of the community by clicking on any of the
items that appear on the main navigation menu.
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Each community has a unique Calendar, Document Library, FAQ, and Task Area.
For example, files that appear in this Document Library pertain to
Procurement Systems.
Each community has a unique Calendar, Document Library, FAQ, and Task Area.
For example, files that appear in this Document Library pertain to
Procurement Systems.
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Each community also has a discussion forum for users to post questions and
share knowledge with peers.
Each community also has a discussion forum for users to post questions and
share knowledge with peers.
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The discussion forum functions similar to other online discussion forums, using threaded
entries as users reply to posted discussions.
The discussion forum functions similar to other online discussion forums, using threaded
entries as users reply to posted discussions.
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All users have contributor rights in all discussion forums, so anyone can
post questions and may answer other posted questions.
All users have contributor rights in all discussion forums, so anyone can
post questions and may answer other posted questions.
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Organizational Approach:
OF KMOOversight of
entire OF KMS
Directorate KMO Oversight of
Directorate KMS
Directorate KMO Oversight of
Directorate KMS
Directorate KMO Oversight of
Directorate KMS
Community OwnersOversight of Specific
Community
Community OwnersOversight of Specific
Community
OF KMS Users
Executive Sponsors
Admin and Planning Div
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Coda: FY 2010 and Beyond… Utopia:
Establish a “Linked In” type of Networking Business Environment to Enhance Collaboration Using MS SharePoint My Site as “Hook”!
Make KMS More Than Just The Best Document Repository (Kill Share Drives!)Stress Use of Collaborative Tools - - (e.g. Workflows/Taskers; Discussion Forums/Kill emails!)
Workforce Engagement By End of FY 2010…Produce & Manage a Cultural Change Within OA!
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Takeaways: The 3 C’s…
Collaboration
Communities
Construct a Knowledge Management Program or Community Of Practice Program Similar to Ours in your Office!
“Share Your Knowledge!”Office of Administration Knowledge Management
System (KMS)
The End