knowledge management overview

Knowledge Management: Overview Knowledge Management: Overview

ByByM. SURULINATHIM. SURULINATHI

Assistant LibrarianAssistant Librarian

[email protected]@gmail.com

What is Knowledge Management?What is Knowledge Management?

• Knowledge Management is planning, Knowledge Management is planning, designing, building, operating and maintaining designing, building, operating and maintaining the knowledge Management System.the knowledge Management System.

• Knowledge Management is managing Knowledge Management is managing knowledge of knowledge of

• · · Information in DocumentInformation in Document

(Sounds, Images and Text)(Sounds, Images and Text)

Knowledge in People HeadsKnowledge in People Heads

-Collaboration-Collaboration

-Storytelling-Storytelling

-Mind mapping-Mind mapping

Organizational MemoryOrganizational Memory

-Knowledge Re-use-Knowledge Re-use

-Community of Practice-Community of Practice

-Lesson Learning -Lesson Learning

Conversion of Information to KnowledgeConversion of Information to Knowledge-Logical intelligence-Logical intelligence-Collaborative Intelligence-Collaborative Intelligence-Sensory Experience-Sensory Experience-Intuition and Technology Experience-Intuition and Technology Experience

Learning MethodsLearning Methods-Discovery Learning-Discovery Learning-Constructivist Learning-Constructivist Learning-Task-based Learning-Task-based Learning-Goal-based Learning-Goal-based Learning

Definition of Knowledge ManagementDefinition of Knowledge Management

• According to Ouitas et al. (1997)According to Ouitas et al. (1997)

Knowledge Management is to discover, Knowledge Management is to discover, develop, utilize, deliver and absorb knowledge develop, utilize, deliver and absorb knowledge inside and outside the organization through an inside and outside the organization through an appropriate management process to meet appropriate management process to meet current and future needscurrent and future needs

Types of KnowledgeTypes of Knowledge

• Explicit KnowledgeExplicit Knowledge• Tacit Knowledge Tacit Knowledge

Explicit knowledge:Explicit knowledge: • CodifiedCodified• Transmittable through formal, Transmittable through formal,

systematic languagesystematic language• TheoreticalTheoretical• Context-free (to some extent)Context-free (to some extent)• ““Knowledge of mind”Knowledge of mind”• Easily transmitted and stored:Easily transmitted and stored:• DocumentsDocuments• Databases etc.Databases etc.• Approximately 5% of all knowledge Approximately 5% of all knowledge

Tacit knowledge Tacit knowledge • PersonalPersonal• ExperienceExperience• ““Knowledge of body”Knowledge of body”• Mental models (beliefs, perspectives, paradigms etc.)Mental models (beliefs, perspectives, paradigms etc.)• Difficult to share and transmitDifficult to share and transmit• Estimate: 95% of all knowledgeEstimate: 95% of all knowledge

Dimensions of KnowledgeDimensions of Knowledge

• TACIT KNOWLEDGE EXPLICIT KNOWLEDGETACIT KNOWLEDGE EXPLICIT KNOWLEDGE

• Not teachable Not teachable Teachable Teachable• · Not articulated · Not articulated Articulable Articulable• · Not observable in use Observable in use· Not observable in use Observable in use• · Complex · Complex Simple Simple• · Undocumented · Undocumented Documented Documented

Stages in Knowledge Management SystemStages in Knowledge Management System

• Identify KnowledgeIdentify Knowledge• Knowledge GapKnowledge Gap• Core CompetenciesCore Competencies• Knowledge DomainKnowledge Domain• People and skillsPeople and skills


• Collect KnowledgeCollect Knowledge• Buying Knowledge – RecruitingBuying Knowledge – Recruiting• Merging the OrganisationsMerging the Organisations• OutsourcingOutsourcing• Rending Knowledge – ConsultantRending Knowledge – Consultant• Data entry Data entry • OCR and scanning OCR and scanning • Searching for information to Searching for information to

include include


Select KnowledgeSelect KnowledgeAssess the value of InformationAssess the value of InformationFind the insightFind the insight

Store KnowledgeStore KnowledgeExpert System – Storing of expert knowledgeExpert System – Storing of expert knowledgeRepositoryRepositoryKeep and Index the knowledge dynamicallyKeep and Index the knowledge dynamically


Share KnowledgeShare Knowledge Selective Dissemination of InformationSelective Dissemination of Information SECI ModelSECI Model Create KnowledgeCreate Knowledge SECI ModelSECI Model Apply KnowledgeApply Knowledge Perform Support SystemPerform Support System Problem Solving and Task analysisProblem Solving and Task analysis

Knowledge Life CycleKnowledge Life Cycle

Create

Store

Find

Acquire

Use

Learn

KnowledgKnowledge Life e Life cycle cycle ModelModel

Learning styles and Knowledge Learning styles and Knowledge ManagementManagement

"Learning Styles" are a way to help "Learning Styles" are a way to help improve learning performance. improve learning performance.

What are learning styles?What are learning styles?

Learning styles are simply different Learning styles are simply different approaches or ways of learning. approaches or ways of learning.

What are the types of learning styles?What are the types of learning styles?

• Visual Learners - Visual LearningVisual Learners - Visual Learning

• Auditory Learners - Auditory LearningAuditory Learners - Auditory Learning

• Tactile Learners - Tactile LearningTactile Learners - Tactile Learning

Visual Learners: Visual Learners: learn through seeinglearn through seeing

• These learners need to see the teacher's body These learners need to see the teacher's body language and facial expression to fully language and facial expression to fully understand the content of a lesson.understand the content of a lesson.

• They may think in pictures and learn best from They may think in pictures and learn best from visual displays including: diagrams, illustrated visual displays including: diagrams, illustrated text books, overhead transparencies and videos text books, overhead transparencies and videos etc… etc…

Auditory Learners: Auditory Learners: learn through learn through listeninglistening

• These learners often benefit from reading text These learners often benefit from reading text aloud and using a tape recorder.aloud and using a tape recorder.

• They learn best through verbal lectures, They learn best through verbal lectures, discussions, talking things through and listening discussions, talking things through and listening to what others have to say. to what others have to say.

Tactile Learners:Tactile Learners:

• Learn through, moving, doing and touching. Learn through, moving, doing and touching.

• Tactile persons learn best through a hands-on Tactile persons learn best through a hands-on approach, actively exploring the physical world approach, actively exploring the physical world around them.around them.

Learning MethodsLearning Methods

• Discovering LearningDiscovering Learning

• Constructionist Learning Constructionist Learning

• Task-based LearningTask-based Learning

• Goal-based LearningGoal-based Learning

Learning Management SystemLearning Management System ((LMS)LMS)

• LMS is a complete, secure, web-based LMS is a complete, secure, web-based training and e-learning solution that training and e-learning solution that employs a simple user interface. employs a simple user interface.

Free & Open Source Software for LMSFree & Open Source Software for LMS • Moodle - an open source learning management system - Moodle - an open source learning management system -

http://http://moodle.orgmoodle.org//• Dokeos - Open Source Learning & Knowledge Management - Dokeos - Open Source Learning & Knowledge Management -

http://http://www.dokeos.comwww.dokeos.com//• Formagri/Ceres - Formagri/Ceres - http://http://www.formagri.educagri.frwww.formagri.educagri.fr• RELOAD: Reusable Learning Object Authoring and Delivery - RELOAD: Reusable Learning Object Authoring and Delivery -

http://http://www.reload.ac.ukwww.reload.ac.uk//• TinyLMS - TinyLMS - http://http://www.randelshofer.ch/tinylms/download.htmlwww.randelshofer.ch/tinylms/download.html• Fle3 Learning Environment - Fle3 Learning Environment - http://fle3.uiah.fihttp://fle3.uiah.fi• COL Learning Object Repository - COL Learning Object Repository - http://www.col.org/lorhttp://www.col.org/lor• OLAT - Online Learning And Training - OLAT - Online Learning And Training - http://http://www.olat.orgwww.olat.org• eXe (e-Learning XHTML Editor) - eXe (e-Learning XHTML Editor) - http://http://exelearning.orgexelearning.org

Moodle Course Management SoftwareMoodle Course Management Software

• Moodle is designed to help educators create Moodle is designed to help educators create online courses with opportunities for rich online courses with opportunities for rich interaction. interaction.

• It is bringing together users and developers from It is bringing together users and developers from all over the world into discussions about using and all over the world into discussions about using and developing as their platform of choice for internet-developing as their platform of choice for internet-based learning.based learning.

FeaturesFeatures

• ForumsForums• Content Managing Content Managing

(Resources)(Resources)• Quizzes with different Quizzes with different

kinds of questions.kinds of questions.• BlogsBlogs• WikisWikis• Database activitiesDatabase activities• SurveysSurveys• ChatChat• GlossariesGlossaries• Peer assessmentPeer assessment• Multi-language support Multi-language support

(over 60 languages) (over 60 languages)

Mind Mapping Mind Mapping

StorytellingStorytelling• Storytelling as a valuable Knowledge Management Storytelling as a valuable Knowledge Management

technique for sharing knowledgetechnique for sharing knowledge

• Benefits of StorytellingBenefits of Storytelling• Communicate quickly Communicate quickly • Communicate naturally Communicate naturally • Communicate clearly Communicate clearly • Communicate truthfully Communicate truthfully • Communicate collaboratively Communicate collaboratively • Communicate accurately Communicate accurately • Communicate entertainingly Communicate entertainingly • Communicate movingly Communicate movingly • Communicate feelingly Communicate feelingly • Communicate intuitivelyCommunicate intuitively

Community of PracticeCommunity of Practice

KM Software- Microsoft Office SharePoint ServerKM Software- Microsoft Office SharePoint Server

• To facilitate collaboration, provide To facilitate collaboration, provide content management features, content management features, implement business processes, and implement business processes, and supply access to information that is supply access to information that is essential to organizational goals and essential to organizational goals and processes. processes.

http://www.microsoft.com/sharepoint/capabilities/http://www.microsoft.com/sharepoint/capabilities/portals/demos.mspxportals/demos.mspx

KM at NASAKM at NASA

KM at INFOSYSKM at INFOSYS

KM at CPRIKM at CPRI

Knowledge Management in LibrariesKnowledge Management in Libraries

• Libraries should be developed and maintained an integrated online public access catalogue (OPAC) with both internal and external resources as well as printed and other formats of knowledge.

• Useful websites and knowledge sources should be regularly searched and selected from the internet

Knowledge Management in LibrariesKnowledge Management in Libraries

• Going beyond explicit knowledge, libraries should also develop to capture all that tacit knowledge that is of importance to their users, their organizations, and to the internal operations of libraries.

• The website of each library should serve as a “portal” for all sources of relevant knowledge and information whether explicit or tacit, whether on site or remote and in all formats.

Knowledge Management in LibrariesKnowledge Management in LibrariesLibrary WebsiteLibrary Website

Knowledge Management in LibrariesKnowledge Management in LibrariesCreate Knowledge RepositoryCreate Knowledge Repository

Success Factors of Knowledge ManagementSuccess Factors of Knowledge Management

• The success of a KM initiative depends on The success of a KM initiative depends on many factors many factors

• Leadership ( leaders model the behavior = CoP)Leadership ( leaders model the behavior = CoP)

• Culture – (Culture – (reward systems )reward systems )

• Structure, roles and responsibilitiesStructure, roles and responsibilities–(steering –(steering committee, a central KM support group etc)committee, a central KM support group etc)

• Information Technology Infrastructure etc…Information Technology Infrastructure etc…

Characteristics Of Knowledge Management In Libraries

• The role of KM in Libraries will become more and more important along with the development of knowledge economy. It is a new management mode. The following superiority and characteristics are incomparable with conventional management.

• Information technology is a tool for KM

• Human resource management in KM

• User Services in KM

• Knowledge Resource Management

• Resource Sharing and Networking

Technologies for the knowledge management.

• Intranet within an organization• Document management systems• Information retrieval systems• Relational and object databases• Electronic publishing• Groupware and work flow systems• Push technologies• Help desk applications• Brain storming applications• Data warehousing and data mining

Advantages of Knowledge ManagementAdvantages of Knowledge Management

• Knowledge has been and continues to be the key to Knowledge has been and continues to be the key to success and competitive advantage for every organization. success and competitive advantage for every organization.

• Effectively managing the processes of actively Effectively managing the processes of actively disseminating and of actively applying knowledge to disseminating and of actively applying knowledge to making an organization successful is Knowledge making an organization successful is Knowledge Management (KM). Management (KM).

ConclusionConclusion

• In summary, Knowledge ManagementIn summary, Knowledge Management involves involves connecting people with people, as well as people with connecting people with people, as well as people with information. They have to transform information and information. They have to transform information and knowledge into action knowledge into action

• The best knowledge creators are academics.The best knowledge creators are academics.

ConclusionConclusion• Knowledge creation is best performed by Knowledge creation is best performed by

universities. universities.

• As a learning and knowledge organization, As a learning and knowledge organization, universities should empower their libraries universities should empower their libraries to develop campus-wide knowledge to develop campus-wide knowledge management systems. management systems.

• It is now time for libraries to reposition It is now time for libraries to reposition themselves in the central stage of and as a themselves in the central stage of and as a leading player in knowledge management.leading player in knowledge management.

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