knowledge, library & information service annual report · trained 148 colleagues on how to...
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Knowledge, Library &
Information Service
Annual Report
2018-2019
DRI Library & Learning Resource Centre
The Hub, Bassetlaw
2018-2019 has seen the launch of a new strategic
vision for the Knowledge, Library and Information
Service. Our vision is closely aligned to the trust’s
strategic objectives and wider local priorities as well
as national priorities for NHS Library services. This
report outlines our achievements for the first year
of the strategy.
Key achievements
212 evidence searches to support patient care, service development, research or
managerial decision-making
Clinical librarian supporting mobilising of evidence in maternity, speech &
language therapy and paediatrics
Delivered e-resources, evidence searching and critical appraisal training as part of the A&E
CESR trainees teaching programme
Achieving 100% compliance in the Library Quality Assurance Framework
Provided flexible, friendly and supportive physical library space with 24/7 access
Continued to promote the availability of our Health and Wellbeing Services,
provided in partnership with Doncaster Libraries and Heritage Services
The service continues to provide a high quality Knowledge, Library & Information Services aligned to the trust
5 strategic objectives and true north objectives to support the organisation to be “the safest trust in England
outstanding in all that we do”
Supporting colleagues working with patients to continue develop accessible, high
quality and responsive services
Clinical Librarian supporting the mobilisation of evidence
Maternity guidelines: our clinical librarian has become a member of the maternity guidelines group and has:
provided evidence searches to support patient care, mortality reviews and serious adverse incident re-
views
developed high level evidence packets to support guideline revision
commented on draft versions of guidance with advice on referencing
Speech & Language therapy
worked with the SLT team to develop a tailored swallowing difficulties bulletin
Developed tailored current awareness alerts to support speech & language therapy journal clubs
Paediatrics
Provided journal club support to Paediatric team enabling a discussion of relevant clinical papers and the
development of appraisal skills.
Other achievements for 2018/19:
212 evidence searches were carried out including searches to support patient care on:
Management of ankle injuries in the emergency department
Antibiotics for advanced dementia patients
Support belts in pregnancy
Prevention of 3rd and 4th degree obstetric tears
The Clinical Librarian developed a monthly communication impairment topic bulletin using HDAS search alerts, backed up by a document supply service.
Librarians and Knowledge Specialists bring the
evidence to inform healthcare decisions
#AMillionDecisions
https://www.hee.nhs.uk/lks
We’ve definitely been using it to enhance
collaborative working, sharing the bulletin with
colleagues in the community. It has strengthened
the networking between our teams, as we can start
a new intervention while the patient is in the acute
setting, continue this into the community setting,
and as such facilitate greater consistency and carry
over of treatment.
Katherine Costello
Adult Speech and Language Therapist
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation
Trust
Tailored current awareness bulletin leads to greater
collaboration and better patient care
Add a Suitable image
We continued to
evaluate the impact of
our evidence searches
by carrying out
interviews and sending
out a questionnaire.
In terms of patient care respondents said the search impacted in the following ways:
53% guidelines or pathway development
29% advice given to patients or carers
29% minimisation of risks of treatment
24% diagnosis
24% quality life for patients or families
Provided evidence at the point of care supporting provision of Dynamed and BMJ Best Practice
Delivered a Ward Trolley Service to patients at DRI, Montagu Hospital and Tickhill Road Hospital with the
assistance of Trust volunteers to support a “positive patient experience”
New collection of Reading Well Mental Health books at DRI and Bassetlaw available to both patients and
staff
Continue to promote the health & wellbeing collection to patients
Trained 148 colleagues on how to search or appraise the evidence base
Continued to provide e-resources, evidence searching and critical appraisal sessions to the A&E CESR
trainees as part of their teaching programme
Delivered e-resource and critical appraisal training as part of a full day of CPD events for outpatient
physiotherapy teams at both DRI and Bassetlaw
Participated in trust inductions such as corporate induction, junior doctors, student nurses and midwives
Provided flexible, friendly and supportive physical library space with 24/7 access
Developed new book alerts to increase access to our book collection
Created a Leadership Library Guide outlining the wealth of resources available for existing and aspiring
leaders
Supporting the trust in developing the skills, innovation and leadership of staff to
provide quality, efficient and effective care
Supporting the trust to be ensure services are high performing
Quality Standards
We continue to deliver a high performing Knowledge, Library & Information Service. This year we have:
Achieved 100% compliance in the Library Quality Assurance Framework (LQAF) for the third year running
Piloted and provided feedback on the new Quality and Improvement Outcomes Framework for NHS
libraries to be launched in June 2019
Contributed impact case studies to the national knowledge for healthcare database
Provided evidence to support development and review of guidelines, policies and pathways to teams
such as maternity
Member of Education Package Governance Group responsible for approving and monitoring Education
& Clinical Skills Packages. We provide evidence searches and referencing advice.
Our evidence search impact evaluation found that:
85% requestors shared the information with colleagues
52% learnt something new as a result of the search
29% used the information for teaching purposes
Provided Knowledge, Library & Information Services across the Doncaster and Bassetlaw health communities as detailed in our Service Level Agreements in support of the acute, primary, mental health, public health and social care agendas
Continued to work closely with our Training and Education colleagues to ensure that we continue to
provide comprehensive and appropriate services to staff and students undertaking learning opportunities within the organisation
Developed our partnership and collaboration with Doncaster Libraries and Heritage Services and
Doncaster Public Health to promote access to quality health information Attended the RDaSH research conference to promote the service and gain an understanding of the
future direction of the organisation
Established a maternity community of practice to work collaboratively with librarians nationally to
develop shared evidence packets to support guideline production and revision. We received funding
from CILIP Health Libraries Group to host a workshop
Member of Knowledge for Healthcare Task & Finish Groups for Continuing Professional Development,
Chair of Yorkshire and Humber Health Libraries and Knowledge Network until December 2018 and
member of the Primary Care, Public Health and Commissioning Librarians group
We will support the trust in the development of enhanced community based
services and self care
Continued to promote the availability of our Health and Wellbeing Services, provided in partnership with Doncaster Libraries and Heritage Services, to staff and patients and also the public through the libraries across Doncaster.
Continuing to work with Doncaster Librar-ies and Heritage Services to promote the availability and access to the national Reading Well Collections – self-help books for patients, families and carers with a range of illnesses and conditions.
We will increase partnership working to benefit people and communities
Reading Well Mental Health books
This year we continued to deliver services to other organisations, bid for external funds and looked for
opportunities to make the most of our budget.
Service Level Agreements
We continue to have an agreement with RDaSH to provide library services
Funding Bids – we successfully bid for funding from Health Education England to
Purchase a selection of health educational games to support the learning and development of all
healthcare staff
Purchase display boards/shelving to display library literature, leaflets, posters and guides and to
purchase and display a collection of research books in the newly opened Clinical Community
Research Hub at RDaSH. This is a joint initiative between the Trust and Doncaster Public Health at
Doncaster Council
Browzine— is a sleek, easy to use, online resource to browse, read and stay current with journal content
online or on a mobile device. This year we purchased a two year subscription to help increase the
accessibility and use of our journal purchases. We will be evaluating usage in 2020
Consortium Purchasing—this year we have purchased Anatomy TV, Royal Marsden Manual of Clinical
Procedures and OUP specialist handbooks as part of a northern health libraries consortia. Collaborative
purchasing improves value for money and reduces duplication.
Key facts
2018/19 2017/18
Loans 4686 5413
Evidence searches 212 171
People trained 148 225
Articles supplied 722 933
New members 763 973
Contacts with library users 32767 32750
Information Enquiries 3591 4168
General Enquiries 7270 9045
Staff News
Welcome
In August 2018 we welcomed Lynn Guilfoyle to the team as Knowledge and Library Assistant.
Goodbye
Janet Sampson, Knowledge, Library & Information Services Manager retired from the service in December 2018
Vacancies
Clinical Librarian post (part-time) has been vacant all year and the Knowledge, Library & Information Services
Manager has been vacant since January 2019
Service Standards
We continually monitor, review and evaluate our service provision using the service standards outlined below:
All searches will be completed within 10 working days, or buy a date mutually agreed with the requestor
100% evidence searches completed within agreed timescales
Requests will be despatched within 2 working days of receipt
85% of requests will be supplied within 5 working days
99% requests were actioned in 2 working days of receipt
95% requests were supplied within 5 working days
All general procedural and information-resource enquiries will be answered promptly
Enquiries that require more in-depth research and response will be answered initially, with a follow up
response by a mutually agreed date between both parties
100% responses meet our enquiry standard
According to our impact evaluations:
100% rated our evidence search service as good or excellent
100% rated our training sessions as good or excellent
Our impact evaluations are available at:
Literature Search Impact Evaluation https://www.dbth.nhs.uk/wp-content/uploads/2019/09/Lit-search-impact-
infographic-2019.pdf
Training Impact Evaluation https://www.dbth.nhs.uk/wp-content/uploads/2019/09/Training-impact-
infographic-2019.pdf
Looking forward 2019/20
Recruitment— recruit to Health Libraries Strategic Manager and Clinical Librarian vacancies to ensure we can deliver a high performing service in the future
Continue to be proactive and responsive in our delivery of clinical/outreach services to support the mobilisation of evidence and knowledge across the organisation
Promote the range of digital resources available to support evidence based practice including the BNF, DynaMed Plus and BMJ Best Practice apps
Review and refresh our training programme to meet user needs
Further develop and promote our services to support research and teaching hospital phase 2 in the trust
Carry out a user survey to inform service development and improvement
Evaluate and review our service provision regularly to check that they meet quality standards. Continue to contribute to the Knowledge for Healthcare Impact Case Studies database
Further develop our partnership and collaboration with our current external partners – Doncaster Libraries and Heritage Services, Doncaster Public Health and Rotherham, Doncaster and South Humber NHSFT
Continue to promote the availability of our Health and Wellbeing Services and its resources with DBTH staff, patients and the public.