kishore prjct final (2)

8/7/2019 Kishore Prjct Final (2)

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Acharya Institute Of Technology Page 1

CHAPTER-1

1. INDUS TRY PROF IL E

1.1. THE S ERV I CE INDUS TRY

In Indian Economy, jobs can be categorized into sectors, which can then be split intodivisions, each of which include various industries . There are two major sectors in InIndian economy, as identified by the Indian Standard Industry Classification System:the goods-producing sector and the service-producing sector . The goods-producingsector includes agriculture, forestry, and fishing; mining; construction; andmanufacturing . The service-producing sector includes the divisions of ( 1) transportation, communications, and utilities; (2 )wholesale trade; (3 ) retail trade; (4 ) finance, insurance, and real estate; (5 ) public administration; and (6 ) services . Thissixth groupthe services divisionincludes a number of industries .

Main Groups of Industries in the

Services Division

Some agricultural services (including landscaping and horticulture ) Hotels and other places of lodging Personal services (including dry cleaning, tax preparation, and hair cutting ) Business services (including temporary agencies and business softwaredevelopers )

Automotive services Miscellaneous repairs Motion pictures Amusements and recreation Healthcare Legal services Private education Social services Museums, zoos, and botanical gardens Membership organizations (including houses of worship and clubs ) Engineering and management services (including consulting )


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Other miscellaneous servicesThe service sector is difficult to define and to encompass . There are a number of waysto identify the sector, its divisions, its industries, and the types of jobs within them . Thegeneral category of the service division includes a wide variety of industries, but can becategorized into primarily consumer-oriented (providing a service directly to aconsumer ), primarily business-oriented (providing a service directly to another

business ) or mixed (providing services to both businesses and individual consumers ). Alternately, the services division activities can be described by their economicactivities as physical, intellectual, aesthetic, and other experiential activities . Physicalactivities involve working with objects; examples include repairing cars, landscaping,cutting hair, or preparing a meal . Intellectual activities involve providing education or training, such as at a university or trade school . The aesthetic activities entail providingconsumers with artistic or visual experiences; museums, theater performances, artshows, and musical performances are examples . Finally, other experiential activitiesinvolve providing customers with recreation, such as in amusement and theme parks,zoos, or campgrounds .

A final way in which to categorize services is by what is transformed through theservice . A service may transform a physical object, which occurs when something isrepaired, altered, or improved . Having an article of clothing custom-made, a roomremodeled, or an appliance repaired would involve transforming a physical object . Service division jobs may also change a consumer . Examples of changes to consumersare education, whereby the consumer learns knowledge or skills; health care, in whicha person's health is improved; or personal services, such as when a hairstylist cuts aconsumer's hair . A change to an organization is a third type of transformation involvedin the service industry . For instance, a management consulting firm may make changes

to an organization's structure or business processes to improve it . The final set of jobsin this categorization captures those professions in which there is no apparent object . For example, when an attorney provides legal representation to a client, or in

professional sports competitions a service is provided, even though no specific objectcan be identified .

1.2 GROWTH IN THE S ERV I CE S INDUS TRY

Services Industry in India 2009- 10 is a better year says C II Survey . According to aConfederation of India industry Press release the stimulus Package was a Key Driver of Sector .

26th April 20 10, New Delhi, The services sector has revived from slowdown and hasmaintained higher growth trends during the third and the last quarters of FY 10,according to a survey conducted by the Confederation of Indian Industry (C II ).

CII had undertaken a comprehensive survey based on the responses of more than 350service related industry associations, organizations and companies in both the privateand public sectors .


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The services sector has performed better during April-March 2009- 10 (Estimated ) over April-March 2008-09 mainly on the back of the stimulus package provided by thegovernment and continuance of the incentive measures including the 10 percent servicetax in the recent Union Budget according to Mr . Chandrajit Banerjee, Director General, Confederation of Indian Industry .

Out of 5 1 sectors surveyed, 13.72 % of the sectors have recorded excellent growth of more than 20% in April-March 2009- 10. This is clearly an improvement over April-March 2008-09 during which only 5 .88 % of the sectors had recorded excellent growthrate. The share of the high growth sectors has also increased to 43 .13 % in April-March2009- 10 from 4 1.17 % during the corresponding period of the previous year . The shareof moderate growth rate sectors has increased from 35 .29% to 4 1.17 % indicatingsubstantial improvement . The share of sectors recording negative growth rate hassignificantly declined to 1.96 % from 17. 65 % and this is a clear sign of improvement .

According to the survey, Indian Telecom and Mutual Fund industry have emerged asthe biggest contributors in the growth of services industry both recording excellentgrowth rates .

The high growth category ( 10 to 20 percent ) includes sectors like air passenger traffic,retail trade, advertising, live entertainment, courier and logistics industry, healthcare,education & training services, life insurance premium, etc .

Some of the sectors which have recorded moderate growth rate of (0 to 10 percent ) include railway freight traffic, revenue earning passenger traffic, air cargo, cargohandled at major ports, foreign tourist arrivals, construction, etc .

However sectors like fixed line subscribers still continue to grow at a negative rate asmore consumers can afford wireless services .

The C II survey has also identified some of the general and sector specificissues/constraints faced by the services industry which need to be addressed to enablethe services sector to maintain higher growth momentum .

The general issues pertain to infrastructure bottleneck, low or no access to credit, highinput cost, security risks for mega projects in sensitive areas .


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2 . C O M PA N Y P R O F I L E 2.1 Background and inception of the company

Quality Services for life

JUSCO (Jamshedpur Utilities and Services Company Limited ), is a wholly ownedsubsidiary of TATA STEEL, incorporated on the 25 th August 2003 under theCompanies Act 1956, with the objective of providing Q uality Services for life .

Maintaining townships and providing municipal services has been the role of thegovernment, almost entirely throughout India . Jamshedpur is a significant exception tothis norm . Tata Steel has been providing these services in Jamshedpur for more than ( ) years . Globally, this is a unique case of a private organization taking up the role

providing civic services to its employees and the community at large, as a part of fulfilling its Corporate Social Responsibility . The competence gained over the last 90years now forms the basis for JUSCO .

JUSCO (the erstwhile Town Division, TATA STEEL ) is the only EMS 14001 civicservices provider in the country, which maintains Indias first cosmopolitan plannedcity built in the 20 th century . The area of operation is spread over 14000 acresapproximately, with the ability and infrastructure to service a vast and varied customer

base of 7 lakhs . Today, Jamshedpur is being recognized as a model town, not just inIndia, but globally . Jamshedpur has been selected as one of the cities for the GlobalCompact City Pilot Programme by the United Nations, the only one to be selected inSouth-East Asia .


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o Maintaining and further beautifying the township by planting trees, providing parks and developing markets

Departments:

y Planning, Engineering and Constructiony Integrated Customer Servicesy Water Managementy Public Health and Horticultural Servicesy Power Business Divisiony Educationy Liaison & Administrationy Directors Bungalow and Guest Relationsy Billing and Customer Relationsy Strategy & Business Developmenty Finance & Accounts

2.3Vision

We shall be a provider of best-value Infrastructure and Utilities ServicesServing customer in the most fundamental way

Serving the most basic needs of citizens of the country Providing lifeline services to citizens of the country Sustainable solutions for Indias urban infrastructure sector

Mission

Build a process and knowledge driven enterprise where a team of happy and empowered employees creates best-value through: Care for Customer Culture of Excellence and Improvement Commitment to Safety and Environment Concern for CommunityVA LU E S

Integrity Excellence R esponsibility Understanding Unity Agility


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2.4 S ervice Profile

Jamshedpur Utilities & Services Company Limited (JUSCO ), A TATA Enterprise,isIndias first comprehensive urban infrastructure service provider in the private

sector . Carved out of Tata Steel in 2004, it has the legacy of over nine decades of experience in providing urban services water, waste water, power distribution,municipal solid waste management and town planning at Jamshedpur . JUSCO has since completed five years and as part of its growth strategy hasexpanded its reach beyond Jamshedpur with its mission of providing qualityservices for life . JUSCOs expertise in executing projects on BOOT, BOT, EPC,O&M, Concession and Franchisee models has led it to create a niche for itself inthe growing urban infrastructure sector in the country . Today it has presence invarious cities and towns of the country spanning eight states and is serving


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several urban local bodies and corporations through several landmark projects . Ina short span of time JUSCO has emerged as the leader in the water services sector in the country . JUSCO has achieved international recognitions for its efforts in the water servicessector National Urban Water Award at New Delhi and 5th Asia Water Management Excellence Award at Kuala Lumpur, Malaysia and Global IntelligenceAward at London, United Kingdom . JUSCOs operations at Jamshedpur have beenconferred with Total Productive Maintenance Award by Japan Institute of PlantMaintenance at Kyoto, Japan . Carrying forward the Tata values of Corporate Social Responsibility, JUSCO isserving the communities through various initiatives like Twining programme, SevaDay, EK Mouka, etc . Under the Twining Programme JUSCO is helping Sri Lankas

National Water Supply and Drainage Board (N WSDB ) to improve their water utility .

2.5 Area of Operation

Regional Level

Seraikela-Kharsawan

The Seraikela-Kharsawan district of Jharkhand is contiguous to JUSCO's servicarea of Jamshedpur . Under the provisions of Electricity Act 2003, JUSCO wasgranted a distribution license in Dec' 2006 to distribute power by creating its owndistribution network in the revenue district of Seraikela-Kharasawan .

Haldia

Haldia development authority (HDA ) has entered into a concession agreement withHaldia water management Limited (H WML ), a joint venture between JUSCO andRanhill utilities for development and O&M of Haldia water supply scheme for next25 years .

Under the concession agreement H WML will construct a 113.5 MLD new water treatment plant and operate and maintain the existing as well as the new treatment

plant . The total plant capacity after construction of new plant will be 22 7 MLD .

The O&M includes the Operation and maintenance of water treatment plants,intermediate pumping stations, series tube wells, existing as well as new pipenetwork, Customer management, Billing and collection and renovation of existing

plants and equipments .


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N ational L evel

Mysore Project

S alient features of the Project y Six year Performance Based Management Contracty Tripartite Agreement between Mysore City Corporation (MCC ), Karnataka

Urban Water Supply & Drainage Board (KU WS & DB ) and JUSCOy Agreement signed on 28/ 11/2008 (Effective Date-ED ) y Mobilization Period two months from EDy Preparatory Commencement Date (PCD ): 28/0 1/2009y Three Phases & Corresponding Activities:

2.6 Ownership Pattern:Jusco is the 100% subsidiary of Tata Steel Co, Jusco is 100% share holder of TATAsteel ltd .

2.7 Competitors I nformation:

The Competitors like Jindal Steel, Bhusan Steel, Jharkhand Muncipal Corporationare on the regional and national level .The most of the srevice provider companys arealso big competitors of jusco company .The competitors of TATA steel are planningto establish the service company like Jusco to provide the service to the customersand the employees to being in the position as TATA .

2.8Infrastructure Facilities

Environment Sanitation Disease Prevention and Control Horticulture Services Veterinary Service Canteen Facilities Transport Services TMH hospitals Services Awareness Programme Operation and Maintenance of Water Treatment Plants Sewage Treatment

Plants, distribution networks . Build new Water Treatment Plant and Sewage Treatment Plant on EPC or

BOOT basis . Technical and Management support to improve performance of the Water

Treatment Plants, Sewage Treatment Plants and Distribution Systems . Control of Unaccounted for Water (UF W) or Non Revenue Water (NR W). Creation of 24 x 7 municipal water supply systems . GIS for asset management including updating of existing drawings . Customer support services including call centre facilities for prompt


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handling of complaints .

Education

Tata Steel has always believed that the future of a country rests on a strong andevolving system of education . The Company has, from its inception undertaken

various initiatives in education that have catered to the needs of youth in rural andurban areas alike .

Health

Preventive Interventions - Primary healthcare for prevention of illness . Clinical Outreach Programmes -Mobile medical facilities and medicine

distribution . Community based primary healthcare . Immunization Programmes - For prevention of diseases . Curative Services - Promoting awareness and offering cure for ailments . Tuberculosis Control Programme . Eye Cure Services . Malaria Control Programmes . Sexual Health Awareness Programmes . HIV/AIDS awareness Programmes and interventions . Disability Management Programmes .

2.9 AWAR DS AND RECOG NI T I O NS

(Photograph No 2.a Showing the MD (2 nd from right ) receiving the award .)

The Award was received by Mr Manish Sharma, Managing Director, JUSCO alonwith Mr Raghunath Pandey, President, JUSCO Shramik Union . Speaking whilreceiving the coveted award, Mr Manish Sharma, Managing Director, JUSCO sai

that the KPMG Infrastructure Today Awards acknowledges an organizationslandmark achievements in various infrastructure projects . JUSCO is highly obligeto receive the title of Most Admired Developer in Water & Urban Infrastructur Sector .stry in times to come .

J US CO Gold Award


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JUSCO Samachar (vernacular ) was conferred G old Award bythe Public Relations Council of India (PRC I) at their 4th GlobalMeet held on 3 April 20 10 atIndia Habitat Centre, New Delhi . The Global Meet together withAnnual PRC I 2010 ChanakyaAwards, Corporate CollateralAwards and Hall of Fame in PR was inaugurated by the HonbleAdvisor to Bureau of Parliamentary Studies on Training and Former UnionMinister Sri Mani Shankar Aiyer . ( Fig:-2.b )

Best Exhibitor Award

JUSCO was declared the Winner for "BE S TEXH I B I TOR of U rban I nfrastructureS ervices" at the 1st International Conferenceon Solid Waste Management on Nov 6, 2009 . (Fig:-2.c )

The award was given by Prof Saugata Roy,Hon'ble Minister of State for Urban Development Govt of India to Mr RajeshRajan, Head Corporate Communications JUSCO at the valedictory function .

Jamshedpur Utilities & Services Company limited (JUSCO ) won the NationalUrban Water Award (NU WA) in "Citizen S ervices & Governance category."

(ref-juscoltd.com )

N ational U rban Water Award 2009 (Fig:-2.d )


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The Ministry of Urban Development, Government of India, in partnership with the Administrative Staff College of India (ASC I) and Gesellschaft fr Technische Zusammenarbeit (GTZ ) hasinstituted the National Urban Water Awards (NU WA) for urbanlocal bodies and water boards to recognize, inspire and celebrateexcellence in urban water management .

J US CO honored with "Award for TPM Excellence, Category A 2008" byJ I PM (F I G:-2.e )

At the 2008 Total Plant Maintenance Award ceremony,JUSCO was honored with Award for TPM Excellence,Category A by the Institute of Plant Maintenance (J IPM ) held at Kyota, Japan on March 12, 2009 .asures to improveequipments availability time, performance and reducegapsin process to reduce lossesThe Japan Institute of Plant Maintenance (J IPM ), a publiccorporation under the administration of Ministry of

Economy, Trade and Industry, Japan in association withassociation franaise des ingnieurs et responsables demaintenance, Confederation of Indian Industry, CorporateSynergy Development Center, Korean Standards Association, SMMT IndustryForum, Technology Promotion Association facilitated JUSCO along with 20other Indian companies .

HR Excellence Award

JUSCO won the HR Excellence Award 2008 2009

at a ceremony organized by the Confederation of Indian Industry (Eastern Region ) on March 10, 2009 . This certification was awarded in appreciation to

promote excellence in Human Resource Managementin the company .

It is indeed an honour for JUSCO to be recognized for its initiatives and makeHuman Resource (HR ) achieve excellence . The only company to be awardedwith the award for the year 2008 - 2009 apart from JUSCO, was the PhoenixGroup .

GW I Global Water Award 2008(Fig:-2.f )


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Ac h r I stitut c h P

JUS C has been conferred w ith H ighl CommendedCer tif ication as One of the mos t effec ti e wa ter serv ice prov iders on the Ind ian Subcon tinen t dur ingthe G I G loba l ater Award 2008 func tion he ld on21 Apr il 2008 in London. Dur ing the conference Mr San jiv Pau l Manag ing D irec tor, JUS CO, was invitedto g ive a presen tation on The Effec tive Managemen t of a ter The JUS CO S tory Lessons to be learn t .

2.10 Work F low Mode l of Jusco:

B o rd of D ir.

GM

HR HEAD

M D

SNR.MGRDP

.GM CFO

MGR1. ICS

2. P EC

3. WATER MGT

4. P OWER D IV.

5. FLEET MGT

6. DB& GR

7. B ILLING

8. P H& HS

9. FINANCE

10. LIAISON & AD MIN.

11. HR & IR

12. EUCATION

LABOUR


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ORGA NIS AT I O N S TR U CT U RE

S tructure showing the members of board of D irectors

Mr. Bushen L al Raina Chairman

Mr. Varun Kumar Jha Non Executive Director,Member, Audit Committee,Member, Committee Of Board

Mr. N arayan Prasad S inha Non Executive Director,Chairman, Committee of Board,Member, Remuneration Committee,Member, Audit Committee

Mr. Partha S engupta Non Executive Director,Member, Committee of Board

Mr. Tapas Kumar Mitra Non Executive Director,Member, Remuneration Committee

Mr. S hobhit S hukla Non Executive Director,Chairman, Audit Committee

Mr. Manish S harma Managing Director,Member, Committee of Board

MA N AGEME N T TEAM

Mr Manish Sharma : Managing Director

Mr Ritu Raj Sinha : GeneralManager (Business Development & Corporate Services )

Mr K . N. Jha : GeneralManager (Planning, Engineering & Construction )

Mr G . S. Basu : GeneralManager (Water Management )

Mr Sharad Kumar : GeneralManager (Power Services )

Mr P . C. Shukla : GeneralManager (Water Services )

Mr Deepak P . Kamath : GeneralManager (HR- IR )

Mrs Shakti Sharma : Chief Education


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Capt . Dhananjay Mishra

: Dy.GeneralManager (Jamshedpur Town Services )

Mr Umanath Mishra : Chief Financial Officer

Mrs Preeti Sehgal : Company Secretary

2.11 Future growth and prospects

JUSCOs primary focus is to grow in the water sector . We are also looking very keenlyat the townships that will come up when Tata Steel grows beyond Jamshedpur . Thereare plans to set up three steel plants: one near Jamshedpur, another in Chhattisgarh anda third at Kalinganar in Orissa . We are hoping to win our share of work as and whenthese townships come up .

We would like to grow and be a leader in the water and sanitation area . It is hardly asector now, but we believe it will grow . We have nearly 100 years of experience in themanagement of water and waste water assets . We can proudly say that you can drink water straight from the tap here; you can't do that in most parts of the country .

In power, Jusco is one of the better-managed utilities in the country . However, we planto limit ourselves to Jamshedpur and its surroundings at present and concentrate onimproving the quality of life of citizens in this region .

On the infrastructure front, Jusco has recently won the bid to develop and manage thefirst SEZ in Jharkhand at Adityapur . We would be leveraging the experience we havegained in developing and managing a full-fledged township like Jamshedpur to win

business beyond it .

y The group is negotiating with three firms to sell about 200 M W power in long-term contracts from its under-development 540 M W power project atJamshedpur in Jharkhand, Kedia said .

y JUSCO (Jamshedpur Utilities and Services Company ), then D IAL (DelhiInternational Airport Ltd, a unit of GMR Infrastructure (GMR I.BO)) and CESC(CESC .BO) are the three companies with which we are actively negotiating .

y It has already entered into long-term contract to sell 100 M W to Tata Power Trading Co at 2 .75 rupees per unit for short term trades . In case of higher realisations, 85 percent of the upside would go to Adhunik and 15 percent toTata Power, he said .

y

It aims to keep 200 M W of its 540 M W Jamshedpur project for short termtrading, Kedia said, adding he expects short term rates to remain in the range of 4-5 rupees per unit for next five years .

The Jamshedpur project is expected to be completed by March 20 12, when the groupwill consider raising funds for its power unit by launching an initial public offer .

3.The McKinsey 7 S Framework


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I NTEGRATED CUSTOMER SER VICE : is a new department, which came intoexistence on 1st May 200 1. The functions of this department have been divided intothree phases: -

FIRST PHASE : Maintenance and decoration of buildings . SECOND PHASE : Maintenance of Town Electrical . TH IRD PHASE : Maintenance of Public Health .

The objective of this department is that instead of separate windows for lodgingcomplaints, one window is maintained for the placing of all complaints . At present it isfunctioning in the first phase where it is concerned with the maintenance of buildings .

WATER MANAGEMENT : ensures the supply of clean, pure drinking water to thecitizens of Jamshedpur . The entire Township is divided into 3 zones: -

Eastern Zone-Central Water Tower Sakchi Water Tower

Western Zone-KadmaSonari

Central Zone-BurmaminesTatanagar Water Tower Sidhgora

It has departmental staff and maintenance staff, which handle the complaints . Thewater and sewage works department undertake a cordial task of purifying portablewater for the residents of Jamshedpur as well as for the operational needs of the Power Engineering department (works ). This conforms to a very high quality comparable tointernational standards . In order to carry out this function, the management of rawwater resources and routine analysis of water and sewage are two supporting functions . To carry out its function there are seven water towers and eleven sewage treatment

plants located in the different parts of the city .

PUBL IC HEALTH AND HORT ICULTURE SER VICE : The department divide

TISCO Township into zones called depots . There are six depots . Each depotis in turn divided into muster places . They are:

Horticulture department maintains the ecological and environmental balance of Steel City . It also undertakes the beautification work of the city . It assists inkeeping the city evergreen and free from pollution . In order to achieve the goal,the department ensures that a large number of evergreen and timber species of economic value are planted, besides maintaining a large number of parks,


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traffic islands and also supplying green inputs, viz . floral decoration andvarious social occasions as well as important official functions .

PO WER BUS I NESS D IVISION:

Functions-

Maintenance of electrical installation of Steel corporateMaintenance of distribution network and maintenance of power supply to premisesProviding power supply to private parties in its command area if approved byadministration . Providing temporary power supply for the functions as and when requiredMeter reading at points supply

EDUCAT ION :

The department provides education from primary to +2 level to the employee childrenof Tata Steel and JUSCO through 6 schools and 1 Inter College . It also executes the

process of granting scholarship to the students enrolled for Higher education in premier institutions of various streams .

LIAISON & ADM I NISTRAT ION:

It takes care of complete administration viz . travels, etc, and liaison with differentexternal agencies viz . political personalities, govt . officials etc .

DIRECTORSS BUNGLO WUN & GUEST RELAT IONS :

The department takes care of the hospitality services of the company through makingstaying arrangements of guests at Guest Houses . It also caters to the ManagementDevelopment Centre at Dimna and maintains Dalma Guest House .

BILLI NG & CUSTOMER RELAT IONS:

It runs the JUSCO Sahyog Kendra , a unique experiment of lodging all complaintsrelated to staying problems of employees residing in Tata Steels accommodations atone phone number and maintaining all records of status of the complaints throughsending the complaints to the respective depts . and getting the status report andapprising the complainant on their request .

The collection of bills raised for electricity, water etc . consumed by the residents of thecity and the associated companies is done by the dept .

STRATEGY & BUS I NESS DE VELOPEMENT


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The department is basically the responsible for the strategy development for variousactivities of other depts . as well as to give them a structured approach and plan to fulfillit.

FI NANCE & ACCOUNT:

The department is responsible for the accounts & finance related activities of thecompany .

FLEET MANAGEMENT CENTER:

It maintains all the vehicles of the company , from car to heavy duty vehicles likeExcavator, Road Roller, Trucks etc .

STYLE

JUSCO has a top down styles of functioning . Decisions are taken by the top

management & conveyed to lower level employees . Some decisions makings are participative others are authoritative . Major decisions are taken by the higher authorityin consultation with lower employees . There is a delegation of authority functionfollowed in Jusco . Employer and employee relationship is the major strength in Jusco .

STRATEGY

JUSCO business strategies are based on three core values, they are operationalexcellence, customers focus & serviced leadership . The business strategy emphasizesthe following:-

Increase their market shares .

Reduced cost of production . Increase company performance .

Produce always quality product .

To meet social responsibilities .

Provide employment opportunity to the people of the area .

Meet the national & regional demand of quality services

Reduce the impact of utilities and services from the foreign market .

SYSTEM

JUSCO follows a clearly well defined management information system . It contributesto the organizations effectiveness & efficiency in achieving its objectives . All thedepartments in the company have their own information systems & are fullycomputerized . Each & every department has its own systems & the company has acommon management information system .


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S WOT A N AL YSIS OF J US CO

A. S TRE N GTH

y Maintaining the Industrial Relation . y Quality of service . y Better safety and HR policy . y Low cost and efficient labor force . y Strongly managerial capability . y Strongly globalised industry and emerging global competitiveness . y Modern new plants & modernized old plants . y Stable balance sheet (Low debt to equity ratio ). y Experience of Tata Group in doing global acquisitions . y Provide the better service to the employee and the customer . y Well defined structure of the organization .

B. WEAK N E SS

y High cost of energy, power and capital investmenty Higher duties and taxes . y Infrastructure . y Misconduct Labor laws . y Dependence on imports for manufacturing equipments& technology .

C. OPP U RT UNI T I E S

y Huge infrastructure demand . y Rapid urbanization . y Increasing demand for consumer durables . y Untapped rural demand . y Consolidation trend in service industry . y To get exposed to the global Service market (will save time and learning space

for Tata steel ). D . THREAT S

y Slow growth in infrastructure development . y Market fluctuationsy Global economic slowdown . y Threat of hostile takeover by its competitionsy Competitors like other service industry . y Laws and acts are being changed by the govt .


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5. F IN AN C I AL S TATEME N T

1.Brief Overview of the Tariff Petitions S ummary of Tariff Petition for FY 2007-08 The ARR summary for FY 2006-0 7 and FY 200 7-08 as filed in the tariff petition for

FY 200 7-08 is given in crore .(Table 5.1 showing the financial statement of 2007-08 )

Annual Revenue Requirement (Rs crores ) FY 2007-08 Projected

Costs

Power Purchase Cost 328.01

Employee Cost 7.29

R&M Expenses 16.25

A&G Expenses 5.50

Interest & Finance Charges 9.26

Depreciation 8.03

Income Tax 4.96

Total Costs 379.3

Add: Reasonable Return 6.30

Less: Non-tariff Income4.06

Annual Revenue Requirement 381.54

Expected Revenue from S ale of Electricity 384.86

Revenue(Gap )/S urplus 3.32

Ref:-juscoltd .com


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S ummary of Tariff Petition for FY 2008-09The ARR summary for FY 200 708 and FY 2008-09 as filed in the tariff petition for FY2008-09 is outlined in crore . (Table 5.2 showing the financial statement of 2008-09 )

Annual Revenue Requirement (Rs crores ) FY 2008-09 Projected

Costs

Power Purchase Cost 3 78.43

Employee Expenses 0 .97

Overhead Expenses 3 .80

Operation and R & M-JUSCO 23 .80

Billing & Collection Expenses 0 .90

Electricity Duty 2 .47

A&G Expenses 5 .10

Interest & Finance Charges 6 .68

Interest on Security Deposit 0 .15

Depreciation 5 .30

Total Expenses 42 7.60

Previous years Surplus/Loss -

Surplus of FY 06 -

Surplus of FY 0 7 -

Surplus of FY 08 - 18.79

Income Tax 3 .29

Net Expenditure 412.10

Add: Reasonable Return 6 .63

Less: Non-tariff Income 5 .61

Aggregate Revenue Requirement 413.11

Revenue Realized 412.86

Projected S urplus /(S hortfall ) (0.2476)


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S ummary of Tariff Petition for FY 2009-10 The ARR summary for FY 200 7-08, FY2008-09 and FY2009- 10 as filed in the tariff

petition For FY 2009- 10 is outlined below(in crores )(Table5.3 showing the financialstatement 2009-10. )

Annual Revenue Requirement (Rsin crores )

FY 2007-08Provisional

FY2008-09Provisional

FY2009-10Projected

Costs

Power Purchase Cost 3 13.49 392 .29 426 .21

O&M Expenses 3 1.47 39.52 43 .47

Interest & Finance Charges 9 .06 9 .98 11. 80

Depreciation 5 .14 5 .11 5.74

Income Tax 5 .69 6 .01 7.23

Total Costs 364.85 452 .91 494.46

Add: Reasonable Return 5 .19 5 .23 6 .42

Less: Non-tariff Income 5 .61 3.16 3 .17

Annual Revenue Requirement 364.44 454 .98 49 7.71

Revenue @Existing Tariff 380 .13 443 .59 458 .91

Collection Efficiency 96.17% 9 7.81% 98 .00%

Revenue @Existing Tariff (at 98%Collection Efficiency for FY2009-10)

365.58 433 .89 449 .74

Cum.(Gap )/S urplus from FY06&FY07

15.98

Revenue(Gap )/S urplus 1.14 (2 1.09) (47.97)

Cumulative (Gap )/S urplus 51.94

Ref:- Juscoltd.com


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6. L EAR NIN G EXPER I E N CE

I Have undergone the project at a Jusco Utilities And Service Co .Ltd. All the staffs of

the company were very co-operative and they provided all the detailed information

with handouts necessary for the project . The internal atmosphere inside the

organization was cool and friendly . Apart from this there is certain information fromthe companys website .

While doing the project in this organization HR Manager spent his some valuable time

to make me aware of a HR Practices that are followed in the organization and was

every seconds of time is very precious . Some other things I learned by looking towards

their duties, responsibilities, functions towards the organization .

This project has enriched my knowledge regarding planning, controlling, as well as

executing the work of the organization in time .

The project is an integrated learning experience that encourages us to break away from

the compartmentalization of the different disciplines . It aims to provide us with

opportunities to explore the inter-relationships and inter-connectedness of subject-

specific knowledge too . It was the time for me to apply my theoretical concepts what

all I learned in 3 semesters of college life of MBA in real corporate world .

It helped me to gain the knowledge about the organization & its work force which

will lead me to great highest of sources . Organization study helped me to know the

various departments in detail from different aspects and to study the function of mainly

the HR department . It helped me to know how the HR departments contribute in

achieving organization goals . I have did a Study on employees Legal Issues and it

made me to know the Legal Compliances required of every individual in their

respected positions in the organization .

The overall period of 2 months helped me to match up the theoretical concepts which I

learned in class room by applying them in real corporate world .

7. General I ntroduction


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Introduction about Legal Compliances:

As this legal compliance is a part of a larger part for Human Resources Department

called as HR Legal Compliances an HR-is a Legal compliances by which an

organization can measure where it currently stands and determine what it has to

accomplish to improve its human resources function . It involves systematically

reviewing all aspects of human resources, usually in a checklist fashion, ensuring that

government regulations and company policies are being adhered to . The key to an

Legal Compliances is to remember it is a learning or discovery tool, not a test . There

will always be room for improvement in every organization .(www .legalg .com )

L egal Compliance

Ever increasing levels of legislation are affecting organizations across the world . Andthe effect is felt even more acutely when an organization has operations in manydifferent locations .

The strength of our global team is that we are able to advise clients on the impacts andrequirements of different legislation worldwide; regulations that apply internationally,regionally and nationally . There are some key benefits from this:

We can help clients maintain various management system standards, for exampleISO 14001, by ensuring they have identified and are compliant with relevantlegislation

We can help clients identify areas at risk of prosecution We identify forthcoming legislation and can help clients prepare to manage the

impacts We identify market opportunities that clients can take advantage of as they

comply with new and emerging legislation

Our experience enables us to deliver a balance between business sustainability, best practice and meeting minimum legislative standards .

We have an excellent track record working with operators, regulators and industry bodies . This gives us a depth of knowledge and understanding that enables us to offer very intuitive advice to our clients as we identify their legal obligations and auditcompliance against these obligations

In summary our approach is as follows:

Identify your legal obligations Develop a register of these obligations Develop and implement control measures to deliver or improve compliance Provide training on specific legal issues and a holistic approach to managing all

obligations


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Tracking impacts of changes and proposed future legislation Auditing an organisation's adherence to regulations on a periodic basis

We have expertise across all major areas of environmental and product compliance:waste management; REACH; industrial permit applications; the future Climate ChangeBill; the list goes on, and this website details many of these specifically .

L egal ComplianceEver increasing levels of legislation are affecting organisations across the world . And theeffect is felt even more acutely when an organisation has operations in many differentlocations .

The strength of our global team is that we are able to advise clients on the impacts anrequirements of different legislation worldwide; regulations that apply internationally,regionally and nationally . There are some key benefits from this:

We can help clients maintain various management system standards, for example

ISO 14001, by ensuring they have identified and are compliant with relevant legislation We can help clients identify areas at risk of prosecution We identify forthcoming legislation and can help clients prepare to manage the impacts We identify market opportunities that clients can take advantage of as they comply with

new and emerging legislation

Our experience enables us to deliver a balance between business sustainability, best practicand meeting minimum legislative standards .

We have an excellent track record working with operators, regulators and industry bodies . This gives us a depth of knowledge and understanding that enables us to offer very intuitiveadvice to our clients as we identify their legal obligations and audit compliance against these

obligations

In summary our approach is as follows:

Identify your legal obligations Develop a register of these obligations Develop and implement control measures to deliver or improve compliance Provide training on specific legal issues and a holistic approach to managing all

obligations Tracking impacts of changes and proposed future legislation Auditing an organizations adherence to regulations on a periodic basis

We have expertise across all major areas of environmental and product compliance: wastmanagement; REACH; industrial permit applications; the future Climate Change Bill; the listgoes on, and this website details many of these specifically (www.legalg.com ).

SUS TA ININ G L EGA L COMP LI AN CE Strict compliance with all applicable laws, regulations or international treaties is critical toThaless ability to conduct current and future business . Non-compliance with regulations


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could expose Thales and its officers to large fines, criminal or civil sanctions, sales and legalrestrictions and reputational damage .

Thales established a Compliance Programme in 200 7 to better incorporate compliance risk management within its business processes . The objective of this Group-wide ComplianceProgramme is to decrease the risk of non-compliance for Thales by helping to preventoccurrences, detect issues and limit the consequences of any conduct that may violate thcompanys commitments and internal policies or could lead to civil or criminal liability or reputational damage .

Thales operates within a far-reaching legal and regulatory framework . The ComplianceProgramme pays special attention to areas relating to:

y Company law and delegationsy Competition & commercial laws

y Social rights & employment lawsy Export control

y

Anti-bribery lawsy Environmental law

y Occupational health and safetyy National secrecyy Intellectual property right .etc

To deploy the compliance programmed across the organization, Thales has given itssubsidiary CEOs the responsibility to design, implement and maintain a satisfactory risk management and internal control system . The Group has appointed a Compliance Officer ieach unit to help CEOs cope with the complex and constantly evolving legal and regulatoryframework .

Thaless experts also produce self-assessment questionnaires that complement the internal policies, guidance, training and tools already in place . They allow Thales subsidiaries toassess the maturity of the measures in place to prevent legal violations and serve as a baselinefor defining improvement plans when such measures are not deemed adequate .

Throughout the year, the Audit and Internal Control Department monitors implementation of improvement action plans by subsidiaries and provides support to better prevent the risk of non-compliance .

Thales requires all subsidiaries under its control to formally report on the measures andresources in place to secure compliance . CEOs are required to complete a yearly attestationletter in which they disclose their assessments and commitments for improvements . Yearlyattestation letters flow up through the organisation and are consolidated in a report that isubmitted to the Executive Committee and Board of Directors .(ref-juscoltd.com )

7.1 Statement Of Problem

To understand the prevailing legal issues and compliances of JUSCO company .


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The whole project has been made by collecting data through primary and secondarysource . Primary source stand for that information i .e. collected by direct questions toconcerned employees(interviews ) and by observation . Secondary source represent thatinformation that I got through journals, websites, magazines etc .

S ources Of D ata

Collection Of D ata: Data has been gathered from both primary and secondarysources .

Primary sources

It comprises of discussion with concerned person and interview Survey questionnaire Observation on each and every department By interviewing few officers from different Department and division

S econdary sources:

Annual reports Journal and book Study of files & office documents Different records by account bills section, cost and raw material Websites of JUSCO Ltd .

RESEARCH DES IGN:

The study is based on descriptive ,exploratory ,applied research . Theefficiency and efficacy of Legal compliances management model of JUSCOLTD . The Legal requirement as well as planning compliances is thoroughlystudies . By using research and process analysis the result of controlmechanism has been summarized which help in identify the effective of thesystem under preview to get the conclusion .

Research Approach

The research worker contacted the respondents personally with well-prepared

sequentially arranged questions . The questionnaire is prepared on the basis of

objectives of the study . Direct contract is used for survey, i .e., contacting employees

directly in order to collect data .

S ample size

The study sample constitutes 48 respondents constituting in the research area,4

respondents in one department .


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S ampling Area

The study is conducted in employees of Jusco .

S ampling D esign

Probability sampling in which stratified random sampling is used .

Collection of D ata

Most of the data collected by the researcher is primary data through personal interview,observation, where the researcher and the respondent operate face to face .

Research I nstrument

The researcher has used a structured questionnaire as a research instrument tool whichconsists of open ended questions, multiple choice and dichotomous questions in order to get data . Thus, Questionnaire is the data collection instrument used in the study . Allthe questions in the questionnaire are organized in such a way that elicit all the relevantinformation that is needed for the study

S tatistical Tools

The statistical tools used for analyzing the data collected are percentage method and pie diagrams .

Analysis of D ata

The data are collected through survey and books, reports, newspapers and internetetc ., the survey conducted among the employees of bhilai steel plant . The datacollected by the researcher are tabulated and analyzed in such a way to makeinterpretations .

Various steps, which are required to fulfill the purpose, i .e., editing, coding, andtabulating . Editing refers to separate, correct and modify the collected data . Codingrefers to assigning number or other symbols to each answer for placing them incategories to prepare data for tabulation refers to bring together the similar data in rowsand columns and totaling them in an accurate and meaningful manner . The collecteddata are analyzed and interrupted using statistical tools and techniques .

Research period

The research period of the study has a duration for 2 months .

7.5 LI M I TAT I O NS

1. The topic is a voluminous one for which the time allotted was insufficiently


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2. The scope of the study was limited to the problem of JUSCO . ltd.all departmentand division .

3. As a policy decision, accessibility of department wise data was limited for querying various issues arising out of the study

4. Adaptation to the new environment took its toll .

5. Legal aspect is difficult to identified .

6. Labor laws are not enough to analysis the department .


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8.1 After analysis and findings the facts I conclude that:- The acts which must be followed by the company (Jusco ). (Table no- 8.1 shows thedepartments,nature,acts and license& reg . of company .)

D EPARTME N T N AT U RE OFWORK

GOVT. D EPT LI CE NS E & REG.

I CS Company's propertymaintenance(residential &non residential )

Consumer protection act-1986,Company act- 1956Factory act- 1948

Approval, licensing andregistration of factoriesMaking application tothe government(As per Companyact.1956

WATER MA N AGEME N T

To ensures thesupply of clean,

pure drinkingwater to thecitizens of Jamshedpur

FACTOR IES ACT, 1948and water act 1974Under 1882 - The

Easement Act allows private rights to use aresource that is,groundwater, by viewingit as an attachment to theland . It also states that allsurface water belongs tothe state and is a state

property . 1897 - The IndianFisheries Act establishestwo sets of penal offenceswhereby the governmentcan sue any person whouses dynamite or other explosive substance in anyway (whether coastal or inland ) with intent tocatch or destroy any fishor poisonous fish in order to kill . 1956 - The River BoardsAct enables the states toenroll the centralgovernment in setting upan Advisory River Board

to resolve issues in inter-state cooperation . 1970 - The MerchantShipping Act aims to dealwith waste arising fromships along the coastalareas within a specifiedradius . 1974 - The Water

(Approval, licensing andregistration of factoriesMaking application tothe government)


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(Prevention and Controlof Pollution ) Actestablishes an institutionalstructure for preventingand abating water

pollution . It establishesstandards for water qualityand effluent . Pollutingindustries must seek

permission to dischargewaste into effluent bodies . The CPCB (CentralPollution Control Board ) was constituted under thisact . 1977 - The Water (Prevention and Controlof Pollution ) Cess Act

provides for the levy andcollection of cess or feeson water consumingindustries and localauthorities . 1978 - The Water (Prevention and Controlof Pollution ) Cess Rulescontains the standarddefinitions and indicatethe kind of and location of meters that every

consumer of water isrequired to affix . 1991 - The CoastalRegulation Zone

Notification putsregulations on variousactivities, includingconstruction, areregulated . It gives some

protection to the backwaters and estuaries . Environment

protectionAct- 1986,

.

PH&HS To provide freecheck-up and

prevention of health,

processing of

Laws:-Public health act 1955 inIndiaModel public health act1987 India

Indian Public HealthAssociation . licensing andregistration renewal of medical practitioners .


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garden&municipal solidwaste,segrigationof plasticwaste,tree

plantation,reduction inchemical

pesticide .

Env . protection act- 1986Society registration boardof horticulture- 1860

National horticulture boardHealth and Safety at Work Act (Occupational Safety atWork 1970Occupational Safety andHealth ActOccupational Health andSafety Act 1991 Occupational Safety andHealth Act 1994Timeline of major U .S. environmental andoccupational health

regulationWorkplace Safety andHealth Act

Registration Certificatefrom the Licensing authority for ... Development .reg . of The clinical sciences,nutrition, preventive and

public health medicine

D B & GR To provideaccommodation&Fooding of tatasteel employees,govt employees,leaders bookingthrough tatasteel . Booking

hotels througheastern travells .

LAW:-Food safety act-1990,2006,2009Meat safety act-2000,Env .Pollution act- 1986

Food license,Weight caliber license,

FL EETMA N AGEME N TCE N TRE

Operatio &Maintanance of roadvehicle&mobile,misc .equipmentsof all dept . of

jusco & othersdept of tata steel,

Law:-Under factory act-1948Approval, licensingand registration of factories Makingapplication to thegovernment(As per Companyact .1956) Env pollution act- 1986Motor vehicle act- 1988,ministry of roadtransport,MRTP-act, healt& safety act- 1995,firesafety act,traffic safety act

registration , permit,taxes, offences,construction,maintenance ---under motor vehicle act .

LICENSING OFDR IVERS OF MOTOR VEH ICLES .QMS-certification


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E DU CAT I O N D EPT.

To Facilitate 4eng. Mediumschool,4 Hindimedium schooland one inter college(through JUSCOEDUCAT IONMISS IONJEM)

LAW:- EDUCATION ACT , 1987 Right to education act2009,government of India act 1860 for education ,

The Institute should beregistered under theSocieties Registration Act 1860 and ...

F IN AN CE &ACCO UN T IN G

Projectevaluation,stratagic planning andfinancialaccountingmaintenance of all dpt .

Statutory payment act . Tds payment act . Provident fund act 1952. Service tax payment act . Income tax payment act . Payment of gratuity act1972.

Company Registration India is a Well-established, Perceptiveand DiscerningOrganization For ... Taxation and licensing services Vat

Registration ... corporate finance , accounting , andvarious types of company formations in

India

PL ANNIN GE N G. &CO NS TR U CT I ON

BU ILD I NGconstruction,industryconstruction

bridge, mall,roadnew construction

andmaintanance,

LAW:-Contract Act ,Arbitration andConciliation Act . ... Construction Planning and Management . Company act 1956. under

the Architects Act , 1972.

Registered under the provision of theregistration Act . Registrations under

profession tax act,registrations under

shops and establishmentact .

BILLIN G &C US TOMER RE L AT I O N

Charges of water and electricity

bill as well asrent of landalong withmunicipalcontribution for non employeesin jsr .

LAW:- Electricity Bill Act 2003 , Electricity Bill Act 1910I N I ND IA. Water bill act 1974 inIndia,RT I act 2005 .

Municipal Act-1959,1872, Municipal Corporations Act of 1949 ,Municipality system act2000 .

Registration under shopsand establishment act . Electricity bill in thename of the concern ,Water Authorities/MunicipalCorporation 33 Reg . ... 40 Registration Under Labor Act, License for Contract Labor . Municipal Licenseswhich are issued in .... 12. fees on theregistration

POWER BUSIN E SS &

SupplyMaintanance

LAW:-electricity act of india- 1948, 1910.

Licensing through(JSERC ) and


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DI VISI O N And handling breakdown power operationin Jamshedpur . Through TATA

power and fromDVC. NE W CONNECT IONalso .

Factory act- 1948Company act- 1956Electricity Act , 2003Contents . PART I Preliminary . PART II

National Electricity Policyand Plan . PART III Generation Of Electricity . PART IV Licensing ...

(SEB ) Eligibility for obtainingElectrical Contractor'sLicense . ... Licensing Committeeconstituted under rule 10of the Registration andlicensing of IndustrialUndertakings .

1. Do company follows rules and regulations of Industrial Relation?

(Table 9.1 showing the rules & regulation of Industrial relation )


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Responses TallyRules and regulations of

industrial relationYes 108 90% No 12 10%

Total 120 100%

(Chart 9.a showing the % of rules & regulation of industrial relation )

I nterpretation:

The response obtained for the question titled .Do company follows rules andregulations laws of Industrial Relation has elicited the following result as in 90% of employees agree(Yes ) while 10% employees are disagree(No )

I nference

Hence, majority of the employees are in agreement that the company follows rules andregulations laws of industrial relations .

2. How many Employees are getting benefits of employee state insurance act( 1948) inJUSCO?

(Table No 9.2 showing the benefits of ES I act 1948 )

90%

10%

Rules and egulationsyes o


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(Chart 9.b showing the benefits % of ES I act 1948 )

I nterpretation:

The response obtained for the question titled .How many Employees are getting benefits of employee state insurance act( 1948) in JUSCO has elicited the followingresult as in 80% of employees agree (Yes ) while 20% employees are disagree(No ).

I nference

Hence, majority of the employees are in agreement that the employees are getting benefits from ES I acts .

3. How many Employees are comfortable with their working hour and condition in thecompany according to factory act( 1948) ?

(Table 9.3 showing the response of working condition according to factory act 1948.)

Response Tally Comfortable with working hours and comdition

80%

20%

empl yee be efits f m ESI ACT

yesn

Responses Tallyemployee benefits from E SI ACT,

1948 %Yes 96 80% No 24 20Total 120 100%


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Yes 90 75% No 30 25%Total 120 100%

(Chart 9.c. showing the response % of working condition according to factory act1948.)

I nterpretation:

The response obtained for the question titled .How many Employees are comfortablewith their working hour and condition in the company according to factory act( 1948)has elicited the following result as in 75% of employees agree (Yes ) while 25%employees are disagree(No )

I nference

Hence, majority of the employees are in agreement that Employees are comfortablewith their working hour and condition in the company ..

4. Is Company following the W a t e r ( P r e v e n t i o n a n d C o n t r o l o f P o l l u t i o n ) A c t , 1 9 7 4 and providing pure water to the city? . (Table 9.4 showing the water prevention and control of pollution act 1974 followed byJusco .)

75

25

Co fo ta le with wo king hou s

yes

o


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(Chart 9.d showing the % of water prevention and control of pollution act 1974followed by Jusco .)

I nterpretation:

The response obtained for the question titled Is Company following the W a t e r ( P r e v e n t i o n a n d C o n t r o l o f P o l l u t i o n ) A c t , 1 9 7 4 and providing pure water to the city has elicited the following result as in 80% of employees agree (Yes ) while20% employees are disagree(No ).

I nference

Hence, majority of the employees are in agreement that the company Follow theenvironmental protection act and water facilities .

5. Are Employees getting benefits of provident funds and miscellaneous act ( 1952) ?

(Table 9.5 showing the benefits of provident funds and miscellaneous act ( 1952))

Response Tally provident fund and miscellaneousYes 108 90%

80%

20%

following envi on ental otectionact and wate facilities

yes

o

Response tally

Follow the environmental protection act and water facilities

Yes 96 80% No

24 20%Total 120 100%


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No 12 10%Total 120 100%

(Chart 9.e showing the % of benefits of provident funds and miscellaneous act ( 1952)

I nterpretation:

The response obtained for the question titled Are Employees getting benefits of provident funds and miscellaneous act ( 1952) has elicited the following result as in90% of employees agree (Yes ) while 10% employees are disagree(No ).

I nference

Hence, majority of the employees are getting benefits in company from provident fundand miscellaneous act 1952 . .

6. Does JUSCO provides enough electricity and gives fair wages to the employeesaccording to the p a y m e n t o f w a g s a c t , 1 9 3 6 ?

(Table 9.6 showing that JUSCO provides enough electricity and gives fair wages tothe employees according to the p a y m e n t o f w a g s a c t , 1 9 3 6 )

Response Tally fair wages in Jusco

90%

10%

pr ovident fund and iscellaneous

yes

n


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Response Tally Satisfied with medical facilitiesYes 108 90% No 12 10%Total 120 100%

(Chart 9.g showing the % of medical facilities given by the organization is enough andsatisfactory as per the health act( 1984)?

I nterpretation:

The response obtained for the question titled Do Employees Agree that they feel themedical facilities given by the organization is enough and satisfactory as per the healthact( 1984)has elicited the following result as in 90% of employees agree (Yes ) while10% employees are disagree(No ).

I nference

Hence, majority of the employees are getting benefits in company from healthact( 1984).

8.Are employees getting fair bonus as per the payment of bonus act( 1965)?

(Table 9.8 showing that employees getting fair bonus as per the payment of bonusact( 1965).

Yes90%

10%

Satisfied with edical facilities


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Response Tally Retirement scheme and gratuity act, 1972Yes 96 80% No 24 20%Total 120 100%

(Chart 9.i showing the % that company following any retirement scheme or gratuityscheme as per payment of gratuity act( 1972).

I nterpretation:

The response obtained for the question titled Is company following any retirementscheme or gratuity scheme as per payment of gratuity act( 1972) has elicited thefollowing result as in 80% of employees agree (Yes ) while 20% employees aredisagree(No ).

I nference

Hence, majority of the employees says that company is following payment of gratuityact, 1972.

10. Do company follows the air prevention and control pollution act 1981 inhorticulture service department?

(Table 9.10 showing that company follows the air prevention and control pollution act1981 in horticulture service department .

80

20

Reti re ent sche e & G ratuity act

yes


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Response Tally Air prevention and control pollution act 1981 Yes 11 4 95% No 6 5%Total 120 100%

(Chart 9.j showing the % that company follows the air prevention and control pollutionact 1981 in horticulture service department

I nterpretation:

The response obtained for the question titled Do company follows the air preventionand control pollution act 1981 in horticulture service department has elicited thefollowing result as in 95% of employees agree (Yes ) while 5% employees aredisagree(No ).

I nference

Hence, majority of the employees says that company is following the air preventionand control pollution act 1981 in horticulture service department .

11 . How many Employees are Agreed that they are satisfied with their safety andTraining according to the factory act 1948?

(Table .9.11 showing that Employees are Agreed that they are satisfied with their safety and Training according to the factory act 1948)

Response Tally Satisfy with safety & training

95

5

A ir pr evention and cont rol p ollution

yes

! "


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Yes 96 80% No 24 20%Total 120 100%

(Chart 9.k showing the % of Employees are Agreed that they are satisfied with their safety and Training according to the factory act 1948)

I nterpretation:

The response obtained for the question titled How many Employees are Agreed thatthey are satisfied with their safety and Training according to the factory act 1948 .has elicited the following result as in 80% of employees agree (Yes ) while 20%employees are disagree(No ).

I nference

Hence, majority of the employees are agreed with safety and training according to thefactory act 1948.

12. How many Employees are agreed that their organization provide any SocialSecurities to their employees through state insurance act ( 1948) ?

(Table 9.12 showing that Employees are agreed that their organization provide anySocial Securities to their employees through state insurance act ( 1948).

Response Tally social Securities to their employees

80%

20%

Satisfied with Safety & T raining

Yes

# o


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Yes 120 100% No 0 0%Total 120 100%

(Chart 9.l showing the % of Employees are agreed that their organization provide anySocial Securities to their employees through state insurance act ( 1948)

I nterpretation:

The response obtained for the question titled How many Employees are agreed thattheir organization provide any social Securities to their employees through stateinsurance act( 1948) . has elicited the following result as in 100% of employeesagree (Yes ) while 0% employees are disagree(No ).

I nference

Hence, majority of the employees are getting benefited through ES I act 1948,as per social security considered .

13. How many Employees are Agreed with the compensation package provided tothem in case of injuries or disability/death at the time of work as per factory act( 1948)?

(Table 9.13 showing that Employees are Agreed with the compensation package provided to them in case of injuries or disability/death at the time of work as per factory act ( 1948).

100%

0%

socialSecu r ities to thei r e p loyees th rough

state insu rance act 1948

yes

$ %


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Response TallySatisfied with compensation package provided at the

time of death or disabilityYes 108 90% No 12 10%Total 120 100%

(Chart 9.m .showing the % of Employees who are Agreed with the compensation package provided to them in case of injuries or disability/death at the time of work as per factory act( 1948).

I nterpretation:

The response obtained for the question titled How many Employees are Agreed withthe compensation package provided to them in case of injuries or disability/death at thetime of work as per factory act( 1948) has elicited the following result as in 90% of employees agree (Yes ) while 10% employees are disagree(No ).

I nference

Hence, majority of the employees are getting fair compensation packages provided atthe time of death or disability as per factory act 1948.

14. Do trade unions follows the rules and regulations in the company as per trade unionact ( 1926) ?

(Table 9.14 showing that trade unions follows the rules and regulations in the companyas per trade union act ( 1926).

90 &

10'

Satisfied with co p ensation p ackagepr ovided at the ti e of death o r

disa ility

Yes

( )


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Response Tally Rules & regulation under trade union act 1926Yes 96 80% No 24 20%Total 120 100%

(Chart 9.n showing the % trade unions who follow the rules and regulations in thecompany as per trade union act ( 1926)

I nterpretation:

The response obtained for the question titled Do trade unions follows the rules andregulations in the company as per trade union act ( 1926) has elicited the followingresult as in 80% of employees agree (Yes ) while 20% employees are disagree(No ).

I nference

Hence, majority of the employees says that most of the rules are being followed by thetrade union of company as per trade union act 1926.

15. How many employees are agreed with maternity benefit, seek ,leave and publichealth care through under health act in india and ES I act, 1948?

(Table 9.15 showing that employees are agreed with maternity benefit, seek ,leave and public health care through under health act in india and ES I act, 1948 )

800

200

Rules & regulation unde r t rade unionact 1926

Yes

1 2


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Response Tally maternity benefit and public health careYes 108 90% No 12 10%Total 120 100%

(Chart 9.o showing the % of employees are agreed with maternity benefit, seek ,leaveand public health care through under health act in india and ES I act, 1948 ).

I nterpretation:

The response obtained for the question titled How many employees are agreed withmaternity benefit, seek leave and public health care through under health act in indiaand ES I act, 1948 has elicited the following result as in 90% of employees agree(Yes ) while 10% employees are disagree(No ).

I nference

Hence, majority of the employees says that most of the employees are gettingadvantage of health act and ES I act 1948 in the company .

16.. How many Employees are agreed that they are aware of their salary, minimumwages, According to the minimum wages act ( 1948)?

(Table 9.16 showing that Employees are agreed that they are aware of their salary,minimum wages, According to the minimum wages act ( 1948))

Response TallyEmployees aware of their salaries ,wage and various

allowances

90%

10%

m ate rnity enefit and p u lichealth ca re

Yes

3 4


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Yes 120 100% No 0 0%Total 120 100%

(Chart 9.p showing the % of Employees who are aware of their salary, minimumwages, According to the minimum wages act ( 1948).

I nterpretation:

The response obtained for the question titled How many Employees are agreed thatthey are aware of their salary, minimum wages, According to the minimum wages act1948) has elicited the following result as in 100% of employees agree (Yes ) while0% employees are disagree(No ).

I nference

Hence, majority of the employees says that most of the employees are aware of their minimum wages, salaries and other allowances as per the minimum wages act, 1948 inthe company .

17 Do company follow the compulsory vacancies act as per the employment exchangeact 1959 ?

(Table 9.17 showing the compulsory vacancies act as per the employment exchangeact 1959)

ResponseTally

compulsory vacancies act as per the employmentexchange act 1959

Yes 96 80%

100%

0%

Em p loyees awa re of thei r sala r ies,wages and va r ious

allowances

Yes

n 5


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No 24 20%To tal 120 100%

(Char t 9.q show ing the % of compu lsory vacanc ies ac t as per the emp loymen t exchange ac t 1959 .)

Interpretat ion:

The response ob tained for the ques tion titl ed Do company fo llow the compu lsoryvacanc ies ac t as per the emp loymen t exchange ac t 1959 has e licited the fo llowingresu lt as in 80% of emp loyees agree (Yes) wh ile 20% emp loyees are d isagree (N o).

Inference

Hence, ma jor ity of the emp loyees says that company fo llows the compu lsoryvacanc ies ac t as per the emp loymen t exchange ac t 1959.

18. Do company ma intain the d ispu tes and issues in the company as the indus tr ial dispu te ac t 1955?

(Tab le 9.18 show ing the d ispu tes and issues in the company as the indus tr ial dispu teact 1955)

R esponseTa lly

the d ispu tes and issues in the company as theindus tr ial dispu te ac t 1955

Yes 120 100%

Yes

N 6

207

80 8


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No 0 0%To tal 120 100%

(Char t 9.r show ing the % of d ispu tes and issues in the company as the indus tr ial dispu te ac t 1955 .)

Interpretat ion:

The response ob tained for the ques tion titled Do company ma intain the dispu tes andissues in the company as the indus tr ial dispu te ac t 1955 has e licited the fo llowingresu lt as in 100% of emp loyees agree (Yes) wh ile 0% emp loyees are d isagree (N o).

Inference

Hence, ma jor ity of the emp loyees says that company fo llows the d ispu tes and issues inthe company as the indus tr ial dispu te ac t 1955.

1 9 . D o e m p l o y e e s g e t m a t e r n i t y b e n e f i t s a s p e r a c t o f m a t e r n i t y ( 1 9 4 8 ) ? (Tab le 9.19 show ing the m a t e r n i t y b e n e f i t s a s p e r a c t o f m a t e r n i t y ( 1 9 4 8 )

R esponse Ta llye m p l o y e e s g e t m a t e r n i t y b e n e f i t s a s p e r

a c t o f m a t e r n i t y ( 1 9 4 8 )Yes 108 90% No 12 10%

To tal 120 100%

Yes

N 9


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(Char t 9.s show ing the % of the m a t e r n i t y b e n e f i t s a s p e r a c t o f m a t e r n i t y( 1 9 4 8 )

Interpretat ion:

The response ob tained for the ques tion titled D o e m p l o y e e s g e t m a t e r n i t y b e n e f i t s a s p e r a c t o f m a t e r n i t y ( 1 9 4 8 ) has e licited the fo llowing resu lt as in90% of emp loyees agree (Yes) wh ile 10% emp loyees are d isagree (N o).

Inference

Hence, ma jor ity of the emp loyees says that e m p l o y e e s g e t m a t e r n i t y b e n e f i t sa s p e r a c t o f m a t e r n i t y (1 9 4 8 ) .

2 0 . D o e s c o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t 1 9 7 6 ?

(Tab le 9.20 show ing that c o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t 1 9 7 6 .

R esponse Ta lly

C o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e

r e m u n e r a t i o n a c t 1 9 7 6

Yes

N @

A

B C

9B

C


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Yes 120 100% No 0 0%Total 120 100%

(Chart 9.t showing the % of c o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t 1 9 7 6

I nterpretation:

The response obtained for the question titled D o e s c o m p a n y f o l l o w f a i r w a g e sa s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t1 9 7 6 has elicited the following result as in 100% of employees agree (Yes ) while0% employees are disagree(No ).

I nference

Hence, majority of the employees says that c o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t 1 9 7 6

10. F INDIN G S After Data Analysis & Interpretation, I found that:-

Company follows the legal compliances and the industrial Relation as per requirement .

100%

0%

Fai r wagesYes D E


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Most of the Employees are getting benefits of employee state insurance actin JUSCO .

Employees are comfortable with their working hour and condition in thecompany as per company act 1956.

Company is following the environmental protection act and providing purewater to the city .

. Employees are getting benefits of provident funds and retirement scheme that

are happy with their organizations scheme .

JUSCO provide enough electricity and gives fair wages to the employees .

Employees are Agreed that they feel the medical facilities given by theorganization is enough and satisfactory .

Employees are Agreed that their organization arrange culturalActivities for them and their children .

every employees are agreed that they are subjected to adequateSafety and Training programs .

Most of the Employees are Agreed that they are satisfied with their safetyTraining .

organization provides social Securities to their employees through employeestate insurance act, 1948 .

Employees are Agreed with the compensation package and fair remuneration provides to them in case of injuries or disability/death at the time of work as per factory act 1948 .

Employees are agreed with the various welfare facilities Provided by theorganization .

Employees are given maternity benefit, seek leave and public health care .

. Employees are are aware of their salary, minimum wages, Bonus andallowance various content .

11. SU GGE S T I O N

After considering various parameters and datas, I would like to give the following

suggestions and recommendation . Each of the suggestion and recommendation given


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has its own fall outs and therefore be implemented with utmost care . So the

organization has to seriously think about it and take necessary steps .

y The company should apply the legal act properly .

y The organization should improve the working environment of the employees so

that they can work better and increase productivity ( In case of many

departments where workers work in extreme hazardous conditions ).

y The company should maintain their Safety and HR policy .

y The company has to sustain with their ethical standard .

y The Management should think about the fair wages to their employees .

RECOMME ND AT I O N

y The promotion policy in the organization should be transparent so that the

employees will work hard to improve themselves for promotion .

y The organization should change the policy according to the legal aspects .

y The organization should increase the sports and cultural activities for

employees .

y Every employee should be benefited through different legal aspects .

y Medical Facilities should be fair enough for the employees .

12. Conclusion

JUSCO promises a glowing future for itself and the countrys development inorder to harness the benefit and standard of living of the people of the state and thecountry . After 2 months of Vocational Training, I came to the conclusion that the


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CHABRA TN (20 10): HUMAN RESOURCE MANAGEMENTPG. NO-2 10, 220, H IMALAYA PUBL ICAT IONS, MUMBA I

RESEARCH METHODOLOGY : KODHAR I C.R . MERCANT ILE LA W : N.D KAPOOR

Web sites

1. WWW .tatasteel .comTata steel and subsidiary parts

2. WWW . juscoltd .comIndustry and company profile

3. WWW .google .comLegal compliances and acts

4. WWW .Legalguru .comLegal issues and laws of company

5. www .legal service .comlegal aspect in service industry

6. WWW .Citehr .com

Human Resource management and practices

14. A NN EX U RE

Questionnaire:-

1. How many employees like their job and aware of Industrial Relation?


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2. How many Employees are getting benefits of employee state insurance act( 1948) inJUSCO?

3. How many Employees are comfortable with their working hour and condition in thecompany according to factory act( 1948) ?

4. Is Company following the W a t e r ( P r e v e n t i o n a n d C o n t r o l o f P o l l u t i o n ) A c t , 1 9 7 4 and providing pure water to the city ? . 5. Are Employees getting benefits of provident funds and miscellaneous act ( 1952) ?

6 Does Power division of JUSCO provides enough electricity and gives fair wages tothe employees according to the p a y m e n t o f w a g s a c t , 1 9 3 6 ?

7. Do Employees Agree that they feel the medical facilities given by the organizationis enough and satisfactory as per the health act( 1984 )?

8.Are employees getting fair bonus as per the payment of bonus act( 1965)?. 9. Is company following any retirement scheme or gratuity scheme as per payment of gratuity act( 1972) ?

10. Do company follows the air prevention and control pollution act 1981 inhorticulture service department ?

11 . How many Employees are Agreed that they are satisfied with their safety andTraining according to the factory act 1948 ?

12. How many Employees are agreed that their organization provide any socialSecurities to their employees through state insurance act( 1948) ?

13. How many Employees are Agreed with the compensation package providedto them in case of injuries or disability/death at the time of work as per factory act( 1948)?

14. Do trade unions follows the rules and regulations in the company as per trade unionact ( 1926) ?

15.How many employees are agreed with maternity benefit, seek ,leave and publichealth care through under health act in india and ES I act, 1948?

16.. How many Employees are agreed that they are aware of their salary, minimumwages, According to the minimum wages act ( 1948)?


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17 Do company follow the compulsory vacancies act as per the employmentexchange act 1959 ?

18. Do company maintain the disputes and issues in the company as the industrialdispute act 1955?

1 9 . D o e m p l o y e e s g e t m a t e r n i t y b e n e f i t s a s p e r a c t o f m a t e r n i t y ( 1 9 4 8 ) ?

2 0 . D o e s c o m p a n y f o l l o w f a i r w a g e s a s p e r s k i l l o f e m p l o y e e s a s p e r t h e a c t e m p l o y e e r e m u n e r a t i o n a c t 1 9 7 6 ?

kishore prjct final (2)

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