kirihimete 2017 kōrero o te wārero dec 2017... · 2017-12-20 · don’t get caught short over...
TRANSCRIPT
TE KOROWAI HAUORA o HAURAKI
Kirihimete 2017
Kōrero o te wā
2
Kōrero o te wā CONTENTS
ContentsKaimahiLike Minds Like MineWhare ArohaKaumātua Healthy Kai Oranga o te Tangata Youth Intact Hauora Poukura Surveys
4-5; 12-13 6 7 8-11 14 15 16 17 18-19 20-23
Silent Night - Mārie te pōMārie te pō, tapu te pō Marino, marama Ko te Whāea, me te Tama Tama tino, tapu rā Moe mai i te aio Moe mai i te aio.
Mārie te pō, tapu te pō Ka kite ngā hēpara Te korōria o te rangi Mē ngā ahera Hareruia Kua whānau te tamaiti E Ihu te Karaiti
Te Reo Māori ia rā ia rā
ia rā
ia rā
ia rā
- ev
eryd
ay
“Meri Kirihimete e te whānau,
Ngā manaakitanga ki a koutou katoa”
CHRISTMAS HOLIDAY HOURSTe Korowai Hauora o Hauraki is closed on the
following statutory holidays:
Te Korowai Hauora o Hauraki GP & Nurse clinics
Thames: 07 868 0033 - Te Aroha: 07 884 9208 Paeroa: 07 862 9284 - Coromandel: 07 866 8084
www.korowai.co.nz
Affordable medical & wellness services for everyone in our community
Don’t get caught short over the holiday period!
Mō tātou o Hauraki
Order your repeat PRESCRIPTION now
FREEPHONE:0508 tekorowai0508 835 676
Order any regular repeat prescriptions to
ensure you don’t run out.Please phone your clinic now.
2017 Christmas Day
Monday, December 25Boxing Day
Tuesday, December 26
2018New Year’s Day
Monday, January 1Day after New Year’s Day
Tuesday, January 2
Mischievous
elves
Gary and Bob, the
mischievous elves,
have been having
fun and creating
a bit of havoc in
the Home Assist
offices. Let’s hope
they sharpen up
in time for their
Christmas duties.
3
Kōrero o te wā POUKURA
It’s that time of the year again when workplaces around the country close their doors for the Christmas break.
After the pre-Christmas craziness, Christmas Day is always a breath of fresh air - the shops are closed and the streets are quiet as people everywhere gather with whānau to share some special time.
For many, it’s the only time of the year that families can come together, so it is a time to be savoured. Make the most of these special moments with your whānau.
It’s always a joy watching our tamariki at Christmas - oh to have back the innocence of those days when Christmas was just so exciting - all the anticipation of waiting for Santa to turn up on his sleigh delivering gifts and goodwill to all and all the fun putting up the
From the EDITOR - Jo Belworthy
From the MANUKURA HAUORA - Riana Manuel
Christmas tree, hanging lights and then watching as they are turned on. I have a great memories of my boys when they were little just staring delightedly at the Christmas tree with all its lights.
Christmas can also be a lonely time for many of our people who may not have family nearby, so keep an eye on your neighbours if you know they will be alone.
I hope you enjoy the Kirihimete issue of Kōrero o te wā. It’s a bit of a photographic tribute celebrating the many milestones from not only our clients, but also our kaimahi. And then, of course, there’s all the fun to be had along the way.
Have a safe and peaceful Kirihimete everyone.
The past year has seen many highs and some lows and throughout the everchanging landscape of health we have
remained steadfast to our goals and aspirations of Hauraki a healthy nation.
It is this lofty goal that provokes us and moves us to do better, to reach further and to expect more from our
services than ever before.
We have also seen a change in government and for the not-for-profit sector this can mean many things but we remain hopeful that this government will continue to see a
place for the smaller provider who dares to be different.
So, to highlight a few of the achievements at the end of each year is difficult as we have the luxury to look
back on a year and see many.
Perhaps if we start from our babies and move our way up. We continue to see the delivery of Tamariki Ora services
to our whānau. We also have a number of services being delivered via our kura to assist in the health and wellbeing of
our tamariki. Our school-based clinic and combined model of care project was completed
in collaboration with Te Wharekura o Manaia and as a result will now see the same model rolled out into other wharekura and kurakaupapa througout Hauraki/
Waikato.
Our Rangatahi Youth Summit was another highlight and was so well attended this year. A huge highlight of this kaupapa
was the attendance of our kaumātua and the interaction during the “have a cuppa” workshop was simply brilliant.
Our clinical services reviewed their model of care and as a result implemented the walk-in clinics at three of our four locations. These have seen many benefits for
our whānau, but most of all has seen an increase in the enrolled numbers, appointments for all as needed and a
decrease in the fee for service which we must pay when our whānau have to attend A&E and/or
other practices. The clinics continue to be a major issue for our organisation and
we are working on a number of ideas to help improve their bottom line.
Our home-based services have seen another year of growth and
this in spite of the changing environment and challenging funding parameters. Our team have continued to work fluidly
through these changes resulting in stable services and, most
importantly, a level playing field for our staff with the introduction
of pay parity. We have also continued to increase the training
opportunities, and so improving the overall service delivery.
We have also introduced our first year of reo classes that we have run in-house and
these have really improved the ability of our staff to not only interact in our national language but
has also sent a clear message to our whānau that we are interested and engaged in te ao Māori.
Moving forward we expect to see a lot of movement in the mental health services as we all try and create a better
space for our whānau.
4
Kōrero o te wā KAIMAHI
Meet our Kaimahi Eve HemmingMaternal Mental Health
Staff AnniversariesNovember-December
Janet Fraser - 9 years; Sarah Harrison - 8 years; Tamara
Taipari, Juianne Gordge, Bridget Pakinga – 5 years; Nadia Molloy,
Esme Moloney, Sheryll Savage, Rachel Duncan - 4 years; Kelly
Te Moananui, Ruth Rikona, Sharron Kane – 3 years; Michelle
Ritchie, Nikyta Wisniewski , 2 years; Paula Gribble, Nina Silcock, Sally Debenham, Martin Mikaere,
Gaylene Mason - 1 year.
Go Jodi!What does your role involve?
It’s a wonderful role!
I am privileged to work in the field of perinatal mental wellbeing with women who are hapū or have a baby or tamariki.
I am passionate about my work, because facilitating mummies to manage some of the challenges in their lives and providing support for them can hopefully help a teeny bit towards them making happier homes and more contented children.
How long have you been in this role?
I’ve been in the role for three fabulous years!
Previous positions/history with TK:
My most important role was obviously as a wife and mother.
In my “previous life” I’ve been a few things, including a school teacher and school principal in special needs education in South Africa, collectively for about 30 years, a freelance writer and part- time lecturer and counsellor.
Thereafter I was an educational psychologist in West Auckland for five to six years, prior to us relocating to Thames.
I joined TK in 2014, originally as a generic counsellor, before my role in MMH.
Where has it taken you?
My life has taken me on an amazing experiential journey, both in South Africa and in New Zealand. I’ve worked with profoundly disabled, extremely impoverished children. I have held the hand of people dying of Aids.
I’ve worked with a multicultural staff including Moslem and Hindu Indians, Zulu, Sotho and Xhosa Africans and Afrikaans and English-speaking people of mixed and European heritage, embracing the rainbow nation of South Africa.
In New Zealand I have worked with folk from over 10 different cultural backgrounds. Over and above Maori and Pākehā New Zealanders, I’ve worked with Dutch, Chilean, Chinese, German, Indian, Iraqi, Kenyan, Korean, Pasifika, Russian, Sri Lankan & South African clients.
Eve, left, with her family and cheetahs on one of her visits back to South Africa
Kaimahi helping out at the Kaumātua Christmas party. More pics: P8-11
5
Kōrero o te wā
on each challenge and emerging the winner. This has
included ensuring that the wellness of the organisation
was maintained through the three CEO changes.
Te Korowai Hauora o Hauraki CEO Riana Manuel says
that while Gwendol will no longer be a part of our
day-to-day team, she will be seen around the
whare from time to time, supporting our
MPDS contracts as an independent
contractor.
“That is truly a representation
of our value system around
whānaungatanga (acknowledging
those relationships ongoing),” she
says.
Riana says she recently learnt a
pākeha whakatauki written by Sir
Isaac Newton, that came to mind as a
tribute to Gwendol.
“If I have seen further than others,
it is by standing on the shoulders of giants”
“I believe that when we are successful it is
because of the collective will to be successful
and Gwendol has been a significant part of our
successes over the past 15 years. Thank you.
“He hono tangata e kore e motu ka pa
he taura waka e motu”
KAIMAHI
Our lovely Operations Manager Gwendol Welburn has
left Te Korowai Hauora o Hauraki after 15 years with the
organisation to pursue her own journey as a contractor
and consultant for her company, SAGE Consultants.
Gwendol came to Te Korowai Hauora o Hauraki
in 2002, initially brought on board to
help support administration functions
and, in particular, our then finance
manager.
Gwendol arrived on the scene
new to the health industry
but eager and keen to learn.
From here she moved her way
gracefully but purposefully
into different parts of the
organisation,
always learning
and always adapting
to the place she would
arrive at. This led
Gwendol into the health
promotion arena and
within five years of her
arrival she was leading
conversations at a
regional and a national
level around health
promotion and pubic
health.
Gwendol went on to become
General Manager and for the
past two years she held the position
of Poukura Korowai, Organisation,
Development & Capability Manager.
Gwendol has had many challenges in her
15 years with Te Korowai Hauora o Hauraki and has
managed these and taken them in her stride, working
Gwendol continues on her own journey
Hei kone raa my Te Korowai Hauora o
Hauraki whānau - the last 15 years have
been an incredible journey, but of course
you'll still see me around
and about for the next
few months.
I always remember
PO2 saying to me - our
purpose in working
for this fabulous
organisation is to serve
the iwi of Hauraki - so
go forth and keep doing
a great job! - Gwendol
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Kōrero o te wā LIKE MINDS LIKE MINE
By Aaron Woolley Like Minds Like Mine
coordinator
“Every Seashell has a Story”
Film highlights accommodation discriminationThe Like Minds, Like Mine ‘Ngoi Poipoia Ki
Hauraki project facilitated by Te Korowai
Hauora o Hauraki launched their short film
“Every Seashell has a Story” on 7th December
2017 at the South Pacific Motel and Conference
Centre in Whangamatā.
The project aims to educate accommodation providers
from real estate agencies, landlords, motels,
hotels, backpackers and camping grounds
that mental health affects anyone of us.
Too often we see people with
mental illness being excluded from
accommodation, employment and
having their rights to belong and
be included in their communities
ignored. We see and hear the
stories day by day of the unfair
treatment people with experience
of mental illness often face.
“We want to create inclusive
communities where everyone matters and
where everyone has the same rights, is treated
fairly and has equal opportunities,” Project Coordinator
Aaron Woolley from Like Minds Like Mine Te Korowai
Hauora o Hauraki says.
“Ignoring, avoiding and excluding people is
discrimination and doesn’t reflect the kind of
communities we want to live in.”
This short film will raise awareness and help educate
people about mental illness. It illustrates many of the
barriers of stigma and discrimination that people with
experience of mental illness face every day in society.
Aaron says mental illness can affect anyone at any time.
“People with experience of mental illness and distress
are just like you and me; what you do has the ability to
positively or negatively affect someone’s recovery,” he
says.
“New Zealanders are proud to be seen to
have embraced difference in so many ways
and yet many people still experience
discrimination because of prejudice
and stereotypes about mental illness.
So, it’s up to all of us to make a
change for the better.”
He says people need to be fair, open,
kind and inclusive
“We want people to stand up and be
the voice in their communities, be the
champions and help spread this awesome
short film not only locally, regionally, nationally,
but globally, too!”
View Every Seashell as a Story short film here: https://
youtu.be/ir2QygbeR_8 or visit our Like Minds Like Mine
Te Korowai Hauora o Hauraki Facebook page.
7
Kōrero o te wā WHARE AROHA
OPPORTUNITY SHOP
Last summer we enjoyed seeing so many new faces at Whare Aroha - people from other parts of Aotearoa, and from overseas who loved to chat and share their stories.
Many spoke of how impressed they were with Thames and the number of good Op Shops here.
It did though, become slightly tedious explaining many times a day where all the other Op Shops are located.
So we came up with the idea of putting together a flyer called Thames: Op Shop Capital of Aotearoa with a map and an advertisement for each shop.
This has been a great collaborative effort and all of the Thames Op shops will have the flyers available for travellers to take.
We recently came upon a list of 10
good reasons to go Op Shopping. This was inspirational.
It included: ethical and environmental benefits, money saving, providing alternatives to the mainstream and higher satisfaction at finding a bargain.
We hope that this is your experience. We find that our standards have become higher, largely due to the quality donations we continue to receive.
Thanks to all of you who have chosen to give your goods to us, and to our customers.
We wish you all a safe and happy summer, and we look forward to seeing you all again in the new year.
Romi
8
Kōrero o te wāTamariki, kaimahi and kaumātua come together for Christmas celebrations
KAUMĀTUA
Tamariki from e Kura o Hoterini ki te Tongaa
Kapa Haka
Kaumātua from Thames, Paeroa, Coromandel, Te Aroha and
Rauawaawa Kaumātua Charitable Trust Hamilton celebrated
Kirihimete in style at the annual gathering hosted by the Te
Temū Kaumātua Rōpū on behalf of Hauraki at the Thames Civic
Centre earlier this month.
There was lots of fun, awesome kai and music to keep everyone
entertained. Tamariki from Te Kura o Hoterini ki te Tongaa
Kapa Haka and Te Wharekura o Manaia performed their little
hearts out for kaumātua – they are so passionate, it was very
moving.
The day continued with more presentations from each of the
rōpū.
Thanks to everyone who came together to ensure our
kaumātua had a great time.
Mere Kirihimete!!
9
Kōrero o te wā KAUMĀTUA
Matariki
Tamariki, kaimahi and kaumātua come together for Christmas celebrationsPhotos: Jo Belworthy
Tamariki from Te Wharekura o Manaia Kapa Haka
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Kōrero o te wā KAUMĀTUA
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Kōrero o te wā KAUMĀTUA
12
Kōrero o te wāChristmas fun for kaiamahi and whānau at Te Puru beach beach gathering
KAIMAHI
Photos by Rachael Duncan
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Kōrero o te wāChristmas fun for kaiamahi and whānau at Te Puru beach beach gathering
KAIMAHI
14
Kōrero o te wā HEALTHY KAI
Whakataukī
Te Korowai Hauora o Hauraki Freephone: 0508 te korowai 0508 835 676
E tū ana ngā tihi o Moehau,te taumata rae ō Marutūahu kei Te Whare-kai-atua.
Yonder stand the peaks of Moehau,The lofty headlands of Marutūahu at
Te Whare-kai-atua.
Te Whare-kai-atua was a landmark of the Marutāuahu. It is now known as Colville Channel and because of the surging
tides was, in former times, difficult to navigate. Many perished on entry. It was also referred to in speeches at
tangihanga as a place that the spirits of the recently deceased passed through on their journey to the Spirit World.
Reference: Hauraki Whakataukī - Kīwaha, Words and Phrases of Hauraki (2008) Hauraki Māori Trust Board (P10)
Healthy Christmas dessert platter ...
Fruits such as melons and pineapples are easy to cut into different
shapes. Use any biscuit cutter or knife.
Recipes: Heart Foundation
... and smoothieAny leftover fruit can be
used to make a delicious
smoothie. Just add coconut
milk and water.
15
Kōrero o te wā ORANGA O TE TANGATA
Mō tātou o Hauraki
Health and Wellbeing Services for everyone
in our community
Kaiwhakaora (Traditional
Māori Healer)
July 2017
O u r K a i w h a k a o r a u s e s h i s
h e a l i n g h a n d s t o m a k e a n e a r l y
detection of illness in the body
July 2017
Clinics Thames - Weekly clinics Coromandel - fortnightly
Paeroa – fortnightly
Mō tātou o Hauraki
Health and Wellbeing Services for everyone
in our community
Kaiwhakaora (Traditional
Māori Healer)
Clinics Thames - Weekly clinics Coromandel - fortnightly
Paeroa – fortnightly
Mō tātou o Hauraki
Health and Wellbeing Services for everyone
in our community
Kaiwhakaora (Traditional
Māori Healer)
July 2017
O u r K a i w h a k a o r a u s e s h i s
h e a l i n g h a n d s t o m a k e a n e a r l y
detection of illness in the body
Clinics Thames - Weekly clinics Coromandel - fortnightly
Paeroa – fortnightly
Street talk Defensive...1 full licence achieved...5 restricted achieved,
Street Talk Defensive certificate achieved.
Driving achievementsCoromandel..Koputauaki..Harataunga Learner Licence ... achieved!
16
Kōrero o te wā
Te Korowai Hauora o Hauraki Freephone: 0508 te korowai 0508 835 676
YOUTH INTACT
Photos by
Monique Gardiner
Youth INtact - a year in reflection
17
Kōrero o te wā
jj
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YOU
PARTYING?
1 IN 3 GIRLS AND 1 IN 6 BOYS ARE SEXUALLY ABUSED FOR MORE INFO CALL 07 868 8644 OR VISIT CAPSHAURAKI.CO.NZ/PARTYING FACEBOOK.COM/SAFEKIDSTHRIVINGFAMILIES
Serious implications if diabetes not managedOver 200,000 people in New Zealand have been diagnosed
with diabetes, a chronic and sometimes life-threatening
disease that affects three times as many Māori and Pacific
Islanders as it does other cultures.
Ministry of Health figures suggest there are another
100,000 New Zealanders who have not yet been diagnosed
with diabetes.
There are three types of diabetes – type 1, an
auto-immune condition where the body attacks
the cells that produce insulin, type 2, the most
common form of diabetes and which can be
managed by maintaining a healthy diet, weight
and lifestyle and gestational diabetes, which
affects some women during pregnancy.
Diabetes is characterised by how the body
produces and manages the hormone insulin.
Insulin is required by the body to balance our
blood sugars, which increase when we consume
carbohydrates and sugary foods.
Te Korowai Hauora o Hauraki Nurse Practitioner
Esme Maloney says if diabetes is not managed
properly, it can have serious complications
including blindness, amputation of limbs, kidney
disease and dialysis, heart disease, stroke,
periodontal disease and reduced life expectancy.
“These complications can be avoided if a person
maintains a healthy lifestyle and weight, exercises
regularly and eats well to manage their blood
sugars,” she says.
Some of the symptoms of diabetes are excessive thirst and
urination, fatigue and weakness, changes in vision, fruity
breath odour, increased hunger, and more frequent and
hard-to-heal infections.
For more information, go to www.diabetes.org.nz
HAUORA
18
Kōrero o te wā POUKURA
Team ensures whānau well looked after
Debbie Petersen-Pilcher POUKURA ORANGA Manager Public and
Community Health Services
It’s been another busy year for the team.
A big thanks to the team for all their hard work this year, our whānau are better off having connected with one of our services.
Tamariki Ora
We have 603 tamariki registered with this service across the rohe. This year we said goodbye to one of our nurses - Kelly Cochran - and we now welcome Rachel Christini (working in Whitianga area) and Krista Harries (working in the Thames, Hauraki Plains, Paeroa and Waihī areas).
Whanau Ora
This team has grown this year with a new addition Khadine Topia and we now have a part-time social work attached to the team (Hone Hawkins).
We are currently working with just under 100 whānau across the Hauraki rohe. These whānau identify whānau goals and aspirations and the team work alongside the whānau to assist with navigating the changes.
Whānau Ora Employment and Education - we have again this year had good success with our driver licence programmes. We have also supported whānau into employment opportunities throughout the rohe.
Iwi Health Promotion
The team had a very successful Youth Summit this year - the theme being Past, Present and Future - Be the change. We had attendance from high schools from all round rohe, which then grew interest in schools starting Te Mata Rangatira programmes. We now have this programme in four high schools.
This year we ran a pre-high school programme at Kerepehi School which was very successful. Over the summer the team will have a trainee health promoter working alongside them to learn the role.
Kaumatua Programme
We have five Kaumatua rōpu around the rohe who meet fortnightly or monthly for social and educational activities.
Our Kaumātua travelled around NZ to participate in Olympic events in Kaitaia, Hamilton and Maniapoto. The rōpu have run some very successful events over the year - lots of fun and laughter had by all. Our Te Aroha rōpu (Green Tea Brigade) are hosting the 2018 Kaumātua Olympics in May.
Service Coordination
It’s been a busy year this year for our coordinator with lots of requests for support accessing housing for whānau and individuals who are homeless.
Our coordinator works alongside Work and Income, real estate companies and Housing NZ to support our whānau into emergency housing. We have also started to take part in the Waikato DHB initiative, Whare Ora - a housing
initiative working with whānau who live in damp houses that cause unwellness in our tamariki, two of our staff are now trained now to be housing assessors for this project.
Whare Aroha
Our Op Shop continues to support our whānau and local communities. Whare Aroha took on the ‘Say No to Plastic’ initiative and a group of women have been making material bags to be used in the shop and they have also been up-cycling and making bespoke bags for sale in the shop. This has been a great initiative and also goes towards keeping Aotearoa plastic-free.
Oranga Wairua
This service continues to operate offering support for individuals who have been diagnosed with a life limiting illness and their whānau.
Our social worker works alongside whānau during this journey, helping with advanced care planning. This service also has our Kaiwhakaora who offers traditional Māori healing for those on the programme. Thanks to Hauraki PHO who helps with funding of this service.
Like Minds Like Mine
This year we continued working on reducing stigma and discrimination in accommodation settings and ran stigma and discrimination workshops throughout the rohe. Our big project was working with Hauraki Plains College staff and students, South Pacific Motel in Whangamata, and the local community to produce a video - Every Seashell has a Story - which was launched on the 7th December 2017 in Whangamata. Great work Aaron. See story: P6
Project Energize
This is still going strong in schools in the rohe, with successful outcomes promoting healthy kai and physical activity. Our team have been involved in revamping the traditional sausage sizzle into a healthy choice, school, inter-school and whānau Tapuwae and Ki o rahi tournaments as well as supporting schools in role modelling class activity options. We welcomed Lyndsay McCowan and Ayden Aspeslet to the team this year.
DIAS
This service has continued to support our kaumātua with their disability needs. This year our focus was on hearing and we worked alongside Total Hearing Thames and supported our kaumātua to have their hearing tested. Some great outcomes.
19
Kōrero o te wā POUKURA
Sharron Kane POUKURA KĀINGA
Manager Home Assist
This year has been extraordinarily busy as we have worked through a period of unprecedented change within the home and community support service sector.
However, I am very pleased to report that the Home Assist rōpū has achieved exceptional results despite the extremely challenging environment in which we operate.
This result has only been made possible by the unwavering commitment from every one of my 155 staff (7 in-house kaimahi and 148 Support Workers) in our team and great support from our Finance and People and Performance rōpū.
We have seen the introduction of guaranteed hours, pay equity and a structured career pathway with meaningful NZQA training for our Support Workers. These changes are welcome improvements to their employment terms and conditions and we are very hopeful with these positive changes our kaimahi will see this mahi as a valuable and sustainable career option.
Over the past six weeks I have had the great pleasure of travelling around the rohe, accompanied by my amazing Service Coordinators and our Manukura Hauora Riana Manuel, attending our end of year Support Worker get togethers.
We have spent time in Coromandel, Whitianga, Tairua, Whangamata,
Exceptional results despite challengesHome Assist
Waihī, Paeroa, Te Aroha, Thames and Tokoroa.
As manager, this is a real highlight for me to catch up with our Support Workers, share stories and reflect on the year in a relaxed setting and over some really delicious kai.
It also provides an opportunity for me to say a huge thank you to all our Support Workers for the wonderful work they do every day for our whānau in our communities!
Always a lovely way to end the year!
He aha te mea nui o te ao
He tangata, he tangata, he tangata
What is the most important thing in the world?
It is the people, it is the people, it is the people
Meri Kirihimete
Ohu Kāinga
Sharron, Marie, Karen, Rachael,
Cherie, Sharon, Sarah and
Siobhan
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Kōrero o te wā SURVEYS
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Kōrero o te wā
90% of our clients are aged 66 years and over
9% are between 56-65
1% are between 46-55
62% of our clients have been using our services for 2
years and more14% - 12-24 months16% - 6-12 months
8% - under 6 months
99% are happy with their Individualised Service Plan
100% are happy “overall” with Home Assist services
11% identify as Māori 57% as NZ European 2% as Other
100% would recommend
HOME ASSISTservices to
others
100% of clients are happy with the following services: - General communication methods- Clarity of Information- Respect for culture and values- Overall satisfaction with - coordination of care
42%
58%
Client Satisfaction Survey
58% of Home Assist clients identified as being
female
42% identified as being male
2017
Home Assist Services
57 Home Assist clients
completed this Client Satisfaction Survey
in July-August 2017
Thankyou to our clients who kindly took the time to complete this survey.
* The statistics featured on this page are taken from the 222 clients who completed Te Korowai Hauora o Hauraki Home Assist Survey in July-Sept 2017
Services received in:
100% of clients
believe the HOME ASSIST
team follows theholistic principles of
Te Whare Tapa Whā looking after the “whole person”
100%
Excellent, Very Good or Good
for• Introduction with
client/their home and whānau
• Punctuality & reliability
• Personal presentation
• Respect for client’s home and property
• Respect for client’s • culture and values• Understanding of
client’s needs and their Service Plan
• Overall satisfaction with your Support Worker
of Clients rate their Support Workers
happy with telephone access to coordinators
97%
98% happy with response to
queries
SURVEYS
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Kōrero o te wā SURVEYS
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Kōrero o te wā SURVEYS
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Kōrero o te wā
$5
RATONGA
Te Korowai Hauoroa o Hauraki offers a huge range of services, giving access to amazing practitioners, ranging from Social Workers, Counsellors, Psychologists, Health Promoters, Nurses, Doctors, Tohunga Rongoā Māori, Kaimahi Mirimiri, Health Care Assistants, Home Assist Coordinators, Whānau Ora Navigators, Registered Nurses, Tamariki Ora/Wellchild Nurses, Workforce Coordinators, Kaumātua and more.
GP & Nursing Services
• High quality, Cornerstone accredited, accessible and affordable GP & Nursing services
• Immunisation• Cervical Smears• Hearing and Eye Tests• Free Sexual Health Checks (under 25)• Acute clinic (Thames only)• Foot clinic – Coromandel • Podiatry Hinengaro Mental Health & Addiction Services
• Counselling • Drug & Alcohol Counselling• Recovery Group Programmes• Whānau Advocacy• Child & Adolescent Mental Health & Addiction Services• Employment Support• Youth INtact - specialist alcohol and other drug services• GRAB - Gain Responsibility and Belief - life skills for adults
experiencing mental illness• Maternal Mental HealthOranga o te Tangata Public & Community Health
• Kaumātua Support Groups - Paeroa, Coromandel, Thames, Whangamatā, Te Aroha
• Disability Information & Advisory Services - support clients with disabilities
• Oranga Wairua/ Palliative Care – support, enable and empower clients with life-limiting illness and their Whānau
• Tamariki Ora/Well Child - Provide milestone checks for children from 0 to 5; provide education and support for mothers and guardians about the care of their babies
• Whānau Ora Navigators – assist Whānau identify steps to enable them to achieve their goals and aspirations; support Whānau to become self-directing and empower them to lead their Whānau into a positive future
• Whānau Ora Education and Employment Coordinator Support Whānau into employment or education; help them identify their strengths and skills and motivate them to achieve prerequisites for employment or education
• Kaiwhakaora – traditional Māori Healer • Service Coordinator/ Takawenga –
support individuals and families who require assistance to navigate health and disability support services, with the aim of encouraging independence and enhancing their chances of health and wellness; Pepi Pod, a service for babies more vulnerable to accidental
suffocation• Like Minds Like Mine Health Promotion
– Work in community settings to reduce mental health stigma and discrimination
• Iwi Health Promotion – empower Rangatahi and Whānau to be in control of their own Ora/Wellness (Holistic Health focus)
• Project Energize/Under 5 Energize – work in schools, early childhood centres and Kohanga Reo promoting healthy eating and activity messages
Providing Personal Care, Home Help and other Support Services to allow clients to remain living in their home.
Home Assist specialises in home-based care and support and employs quality Support Workers who are caring, professional, reliable and empowering with the aim of maintaining independence, dignity and quality of life.
Home Assist service includes:
• Home Help• Personal Care• Shopping Assistance • Medication Oversight - Both short and long-term care
after illness, surgery or accident