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TE KOROWAI HAUORA o HAURAKI Kirihimete 2017 Kōrero o te wā

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Page 1: Kirihimete 2017 Kōrero o te wārero Dec 2017... · 2017-12-20 · Don’t get caught short over the holiday period! Mō tātou o Hauraki Order your repeat PRESCRIPTION now FREEPHONE:

TE KOROWAI HAUORA o HAURAKI

Kirihimete 2017

Kōrero o te wā

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2

Kōrero o te wā CONTENTS

ContentsKaimahiLike Minds Like MineWhare ArohaKaumātua Healthy Kai Oranga o te Tangata Youth Intact Hauora Poukura Surveys

4-5; 12-13 6 7 8-11 14 15 16 17 18-19 20-23

Silent Night - Mārie te pōMārie te pō, tapu te pō Marino, marama Ko te Whāea, me te Tama Tama tino, tapu rā Moe mai i te aio Moe mai i te aio.

Mārie te pō, tapu te pō Ka kite ngā hēpara Te korōria o te rangi Mē ngā ahera Hareruia Kua whānau te tamaiti E Ihu te Karaiti

Te Reo Māori ia rā ia rā

ia rā

ia rā

ia rā

- ev

eryd

ay

“Meri Kirihimete e te whānau,

Ngā manaakitanga ki a koutou katoa”

CHRISTMAS HOLIDAY HOURSTe Korowai Hauora o Hauraki is closed on the

following statutory holidays:

Te Korowai Hauora o Hauraki GP & Nurse clinics

Thames: 07 868 0033 - Te Aroha: 07 884 9208 Paeroa: 07 862 9284 - Coromandel: 07 866 8084

www.korowai.co.nz

Affordable medical & wellness services for everyone in our community

Don’t get caught short over the holiday period!

Mō tātou o Hauraki

Order your repeat PRESCRIPTION now

FREEPHONE:0508 tekorowai0508 835 676

Order any regular repeat prescriptions to

ensure you don’t run out.Please phone your clinic now.

2017 Christmas Day

Monday, December 25Boxing Day

Tuesday, December 26

2018New Year’s Day

Monday, January 1Day after New Year’s Day

Tuesday, January 2

Mischievous

elves

Gary and Bob, the

mischievous elves,

have been having

fun and creating

a bit of havoc in

the Home Assist

offices. Let’s hope

they sharpen up

in time for their

Christmas duties.

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3

Kōrero o te wā POUKURA

It’s that time of the year again when workplaces around the country close their doors for the Christmas break.

After the pre-Christmas craziness, Christmas Day is always a breath of fresh air - the shops are closed and the streets are quiet as people everywhere gather with whānau to share some special time.

For many, it’s the only time of the year that families can come together, so it is a time to be savoured. Make the most of these special moments with your whānau.

It’s always a joy watching our tamariki at Christmas - oh to have back the innocence of those days when Christmas was just so exciting - all the anticipation of waiting for Santa to turn up on his sleigh delivering gifts and goodwill to all and all the fun putting up the

From the EDITOR - Jo Belworthy

From the MANUKURA HAUORA - Riana Manuel

Christmas tree, hanging lights and then watching as they are turned on. I have a great memories of my boys when they were little just staring delightedly at the Christmas tree with all its lights.

Christmas can also be a lonely time for many of our people who may not have family nearby, so keep an eye on your neighbours if you know they will be alone.

I hope you enjoy the Kirihimete issue of Kōrero o te wā. It’s a bit of a photographic tribute celebrating the many milestones from not only our clients, but also our kaimahi. And then, of course, there’s all the fun to be had along the way.

Have a safe and peaceful Kirihimete everyone.

The past year has seen many highs and some lows and throughout the everchanging landscape of health we have

remained steadfast to our goals and aspirations of Hauraki a healthy nation.

It is this lofty goal that provokes us and moves us to do better, to reach further and to expect more from our

services than ever before.

We have also seen a change in government and for the not-for-profit sector this can mean many things but we remain hopeful that this government will continue to see a

place for the smaller provider who dares to be different.

So, to highlight a few of the achievements at the end of each year is difficult as we have the luxury to look

back on a year and see many.

Perhaps if we start from our babies and move our way up. We continue to see the delivery of Tamariki Ora services

to our whānau. We also have a number of services being delivered via our kura to assist in the health and wellbeing of

our tamariki. Our school-based clinic and combined model of care project was completed

in collaboration with Te Wharekura o Manaia and as a result will now see the same model rolled out into other wharekura and kurakaupapa througout Hauraki/

Waikato.

Our Rangatahi Youth Summit was another highlight and was so well attended this year. A huge highlight of this kaupapa

was the attendance of our kaumātua and the interaction during the “have a cuppa” workshop was simply brilliant.

Our clinical services reviewed their model of care and as a result implemented the walk-in clinics at three of our four locations. These have seen many benefits for

our whānau, but most of all has seen an increase in the enrolled numbers, appointments for all as needed and a

decrease in the fee for service which we must pay when our whānau have to attend A&E and/or

other practices. The clinics continue to be a major issue for our organisation and

we are working on a number of ideas to help improve their bottom line.

Our home-based services have seen another year of growth and

this in spite of the changing environment and challenging funding parameters. Our team have continued to work fluidly

through these changes resulting in stable services and, most

importantly, a level playing field for our staff with the introduction

of pay parity. We have also continued to increase the training

opportunities, and so improving the overall service delivery.

We have also introduced our first year of reo classes that we have run in-house and

these have really improved the ability of our staff to not only interact in our national language but

has also sent a clear message to our whānau that we are interested and engaged in te ao Māori.

Moving forward we expect to see a lot of movement in the mental health services as we all try and create a better

space for our whānau.

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4

Kōrero o te wā KAIMAHI

Meet our Kaimahi Eve HemmingMaternal Mental Health

Staff AnniversariesNovember-December

Janet Fraser - 9 years; Sarah Harrison - 8 years; Tamara

Taipari, Juianne Gordge, Bridget Pakinga – 5 years; Nadia Molloy,

Esme Moloney, Sheryll Savage, Rachel Duncan - 4 years; Kelly

Te Moananui, Ruth Rikona, Sharron Kane – 3 years; Michelle

Ritchie, Nikyta Wisniewski , 2 years; Paula Gribble, Nina Silcock, Sally Debenham, Martin Mikaere,

Gaylene Mason - 1 year.

Go Jodi!What does your role involve?

It’s a wonderful role!

I am privileged to work in the field of perinatal mental wellbeing with women who are hapū or have a baby or tamariki.

I am passionate about my work, because facilitating mummies to manage some of the challenges in their lives and providing support for them can hopefully help a teeny bit towards them making happier homes and more contented children.

How long have you been in this role?

I’ve been in the role for three fabulous years!

Previous positions/history with TK:

My most important role was obviously as a wife and mother.

In my “previous life” I’ve been a few things, including a school teacher and school principal in special needs education in South Africa, collectively for about 30 years, a freelance writer and part- time lecturer and counsellor.

Thereafter I was an educational psychologist in West Auckland for five to six years, prior to us relocating to Thames.

I joined TK in 2014, originally as a generic counsellor, before my role in MMH.

Where has it taken you?

My life has taken me on an amazing experiential journey, both in South Africa and in New Zealand. I’ve worked with profoundly disabled, extremely impoverished children. I have held the hand of people dying of Aids.

I’ve worked with a multicultural staff including Moslem and Hindu Indians, Zulu, Sotho and Xhosa Africans and Afrikaans and English-speaking people of mixed and European heritage, embracing the rainbow nation of South Africa.

In New Zealand I have worked with folk from over 10 different cultural backgrounds. Over and above Maori and Pākehā New Zealanders, I’ve worked with Dutch, Chilean, Chinese, German, Indian, Iraqi, Kenyan, Korean, Pasifika, Russian, Sri Lankan & South African clients.

Eve, left, with her family and cheetahs on one of her visits back to South Africa

Kaimahi helping out at the Kaumātua Christmas party. More pics: P8-11

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5

Kōrero o te wā

on each challenge and emerging the winner. This has

included ensuring that the wellness of the organisation

was maintained through the three CEO changes.

Te Korowai Hauora o Hauraki CEO Riana Manuel says

that while Gwendol will no longer be a part of our

day-to-day team, she will be seen around the

whare from time to time, supporting our

MPDS contracts as an independent

contractor.

“That is truly a representation

of our value system around

whānaungatanga (acknowledging

those relationships ongoing),” she

says.

Riana says she recently learnt a

pākeha whakatauki written by Sir

Isaac Newton, that came to mind as a

tribute to Gwendol.

“If I have seen further than others,

it is by standing on the shoulders of giants”

“I believe that when we are successful it is

because of the collective will to be successful

and Gwendol has been a significant part of our

successes over the past 15 years. Thank you.

“He hono tangata e kore e motu ka pa

he taura waka e motu”

KAIMAHI

Our lovely Operations Manager Gwendol Welburn has

left Te Korowai Hauora o Hauraki after 15 years with the

organisation to pursue her own journey as a contractor

and consultant for her company, SAGE Consultants.

Gwendol came to Te Korowai Hauora o Hauraki

in 2002, initially brought on board to

help support administration functions

and, in particular, our then finance

manager.

Gwendol arrived on the scene

new to the health industry

but eager and keen to learn.

From here she moved her way

gracefully but purposefully

into different parts of the

organisation,

always learning

and always adapting

to the place she would

arrive at. This led

Gwendol into the health

promotion arena and

within five years of her

arrival she was leading

conversations at a

regional and a national

level around health

promotion and pubic

health.

Gwendol went on to become

General Manager and for the

past two years she held the position

of Poukura Korowai, Organisation,

Development & Capability Manager.

Gwendol has had many challenges in her

15 years with Te Korowai Hauora o Hauraki and has

managed these and taken them in her stride, working

Gwendol continues on her own journey

Hei kone raa my Te Korowai Hauora o

Hauraki whānau - the last 15 years have

been an incredible journey, but of course

you'll still see me around

and about for the next

few months.

I always remember

PO2 saying to me - our

purpose in working

for this fabulous

organisation is to serve

the iwi of Hauraki - so

go forth and keep doing

a great job! - Gwendol

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6

Kōrero o te wā LIKE MINDS LIKE MINE

By Aaron Woolley Like Minds Like Mine

coordinator

“Every Seashell has a Story”

Film highlights accommodation discriminationThe Like Minds, Like Mine ‘Ngoi Poipoia Ki

Hauraki project facilitated by Te Korowai

Hauora o Hauraki launched their short film

“Every Seashell has a Story” on 7th December

2017 at the South Pacific Motel and Conference

Centre in Whangamatā.

The project aims to educate accommodation providers

from real estate agencies, landlords, motels,

hotels, backpackers and camping grounds

that mental health affects anyone of us.

Too often we see people with

mental illness being excluded from

accommodation, employment and

having their rights to belong and

be included in their communities

ignored. We see and hear the

stories day by day of the unfair

treatment people with experience

of mental illness often face.

“We want to create inclusive

communities where everyone matters and

where everyone has the same rights, is treated

fairly and has equal opportunities,” Project Coordinator

Aaron Woolley from Like Minds Like Mine Te Korowai

Hauora o Hauraki says.

“Ignoring, avoiding and excluding people is

discrimination and doesn’t reflect the kind of

communities we want to live in.”

This short film will raise awareness and help educate

people about mental illness. It illustrates many of the

barriers of stigma and discrimination that people with

experience of mental illness face every day in society.

Aaron says mental illness can affect anyone at any time.

“People with experience of mental illness and distress

are just like you and me; what you do has the ability to

positively or negatively affect someone’s recovery,” he

says.

“New Zealanders are proud to be seen to

have embraced difference in so many ways

and yet many people still experience

discrimination because of prejudice

and stereotypes about mental illness.

So, it’s up to all of us to make a

change for the better.”

He says people need to be fair, open,

kind and inclusive

“We want people to stand up and be

the voice in their communities, be the

champions and help spread this awesome

short film not only locally, regionally, nationally,

but globally, too!”

View Every Seashell as a Story short film here: https://

youtu.be/ir2QygbeR_8 or visit our Like Minds Like Mine

Te Korowai Hauora o Hauraki Facebook page.

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7

Kōrero o te wā WHARE AROHA

OPPORTUNITY SHOP

Last summer we enjoyed seeing so many new faces at Whare Aroha - people from other parts of Aotearoa, and from overseas who loved to chat and share their stories.

Many spoke of how impressed they were with Thames and the number of good Op Shops here.

It did though, become slightly tedious explaining many times a day where all the other Op Shops are located.

So we came up with the idea of putting together a flyer called Thames: Op Shop Capital of Aotearoa with a map and an advertisement for each shop.

This has been a great collaborative effort and all of the Thames Op shops will have the flyers available for travellers to take.

We recently came upon a list of 10

good reasons to go Op Shopping. This was inspirational.

It included: ethical and environmental benefits, money saving, providing alternatives to the mainstream and higher satisfaction at finding a bargain.

We hope that this is your experience. We find that our standards have become higher, largely due to the quality donations we continue to receive.

Thanks to all of you who have chosen to give your goods to us, and to our customers.

We wish you all a safe and happy summer, and we look forward to seeing you all again in the new year.

Romi

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8

Kōrero o te wāTamariki, kaimahi and kaumātua come together for Christmas celebrations

KAUMĀTUA

Tamariki from e Kura o Hoterini ki te Tongaa

Kapa Haka

Kaumātua from Thames, Paeroa, Coromandel, Te Aroha and

Rauawaawa Kaumātua Charitable Trust Hamilton celebrated

Kirihimete in style at the annual gathering hosted by the Te

Temū Kaumātua Rōpū on behalf of Hauraki at the Thames Civic

Centre earlier this month.

There was lots of fun, awesome kai and music to keep everyone

entertained. Tamariki from Te Kura o Hoterini ki te Tongaa

Kapa Haka and Te Wharekura o Manaia performed their little

hearts out for kaumātua – they are so passionate, it was very

moving.

The day continued with more presentations from each of the

rōpū.

Thanks to everyone who came together to ensure our

kaumātua had a great time.

Mere Kirihimete!!

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9

Kōrero o te wā KAUMĀTUA

Matariki

Tamariki, kaimahi and kaumātua come together for Christmas celebrationsPhotos: Jo Belworthy

Tamariki from Te Wharekura o Manaia Kapa Haka

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10

Kōrero o te wā KAUMĀTUA

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11

Kōrero o te wā KAUMĀTUA

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12

Kōrero o te wāChristmas fun for kaiamahi and whānau at Te Puru beach beach gathering

KAIMAHI

Photos by Rachael Duncan

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13

Kōrero o te wāChristmas fun for kaiamahi and whānau at Te Puru beach beach gathering

KAIMAHI

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14

Kōrero o te wā HEALTHY KAI

Whakataukī

Te Korowai Hauora o Hauraki Freephone: 0508 te korowai 0508 835 676

E tū ana ngā tihi o Moehau,te taumata rae ō Marutūahu kei Te Whare-kai-atua.

Yonder stand the peaks of Moehau,The lofty headlands of Marutūahu at

Te Whare-kai-atua.

Te Whare-kai-atua was a landmark of the Marutāuahu. It is now known as Colville Channel and because of the surging

tides was, in former times, difficult to navigate. Many perished on entry. It was also referred to in speeches at

tangihanga as a place that the spirits of the recently deceased passed through on their journey to the Spirit World.

Reference: Hauraki Whakataukī - Kīwaha, Words and Phrases of Hauraki (2008) Hauraki Māori Trust Board (P10)

Healthy Christmas dessert platter ...

Fruits such as melons and pineapples are easy to cut into different

shapes. Use any biscuit cutter or knife.

Recipes: Heart Foundation

... and smoothieAny leftover fruit can be

used to make a delicious

smoothie. Just add coconut

milk and water.

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15

Kōrero o te wā ORANGA O TE TANGATA

Mō tātou o Hauraki

Health and Wellbeing Services for everyone

in our community

Kaiwhakaora (Traditional

Māori Healer)

July 2017

O u r K a i w h a k a o r a u s e s h i s

h e a l i n g h a n d s t o m a k e a n e a r l y

detection of illness in the body

July 2017

Clinics Thames - Weekly clinics Coromandel - fortnightly

Paeroa – fortnightly

Mō tātou o Hauraki

Health and Wellbeing Services for everyone

in our community

Kaiwhakaora (Traditional

Māori Healer)

Clinics Thames - Weekly clinics Coromandel - fortnightly

Paeroa – fortnightly

Mō tātou o Hauraki

Health and Wellbeing Services for everyone

in our community

Kaiwhakaora (Traditional

Māori Healer)

July 2017

O u r K a i w h a k a o r a u s e s h i s

h e a l i n g h a n d s t o m a k e a n e a r l y

detection of illness in the body

Clinics Thames - Weekly clinics Coromandel - fortnightly

Paeroa – fortnightly

Street talk Defensive...1 full licence achieved...5 restricted achieved,

Street Talk Defensive certificate achieved.

Driving achievementsCoromandel..Koputauaki..Harataunga Learner Licence ... achieved!

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16

Kōrero o te wā

Te Korowai Hauora o Hauraki Freephone: 0508 te korowai 0508 835 676

YOUTH INTACT

Photos by

Monique Gardiner

Youth INtact - a year in reflection

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17

Kōrero o te wā

jj

jj

YOU

PARTYING?

1 IN 3 GIRLS AND 1 IN 6 BOYS ARE SEXUALLY ABUSED FOR MORE INFO CALL 07 868 8644  OR VISIT CAPSHAURAKI.CO.NZ/PARTYING FACEBOOK.COM/SAFEKIDSTHRIVINGFAMILIES

Serious implications if diabetes not managedOver 200,000 people in New Zealand have been diagnosed

with diabetes, a chronic and sometimes life-threatening

disease that affects three times as many Māori and Pacific

Islanders as it does other cultures.

Ministry of Health figures suggest there are another

100,000 New Zealanders who have not yet been diagnosed

with diabetes.

There are three types of diabetes – type 1, an

auto-immune condition where the body attacks

the cells that produce insulin, type 2, the most

common form of diabetes and which can be

managed by maintaining a healthy diet, weight

and lifestyle and gestational diabetes, which

affects some women during pregnancy.

Diabetes is characterised by how the body

produces and manages the hormone insulin.

Insulin is required by the body to balance our

blood sugars, which increase when we consume

carbohydrates and sugary foods.

Te Korowai Hauora o Hauraki Nurse Practitioner

Esme Maloney says if diabetes is not managed

properly, it can have serious complications

including blindness, amputation of limbs, kidney

disease and dialysis, heart disease, stroke,

periodontal disease and reduced life expectancy.

“These complications can be avoided if a person

maintains a healthy lifestyle and weight, exercises

regularly and eats well to manage their blood

sugars,” she says.

Some of the symptoms of diabetes are excessive thirst and

urination, fatigue and weakness, changes in vision, fruity

breath odour, increased hunger, and more frequent and

hard-to-heal infections.

For more information, go to www.diabetes.org.nz

HAUORA

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18

Kōrero o te wā POUKURA

Team ensures whānau well looked after

Debbie Petersen-Pilcher POUKURA ORANGA Manager Public and

Community Health Services

It’s been another busy year for the team.

A big thanks to the team for all their hard work this year, our whānau are better off having connected with one of our services.

Tamariki Ora

We have 603 tamariki registered with this service across the rohe. This year we said goodbye to one of our nurses - Kelly Cochran - and we now welcome Rachel Christini (working in Whitianga area) and Krista Harries (working in the Thames, Hauraki Plains, Paeroa and Waihī areas).

Whanau Ora

This team has grown this year with a new addition Khadine Topia and we now have a part-time social work attached to the team (Hone Hawkins).

We are currently working with just under 100 whānau across the Hauraki rohe. These whānau identify whānau goals and aspirations and the team work alongside the whānau to assist with navigating the changes.

Whānau Ora Employment and Education - we have again this year had good success with our driver licence programmes. We have also supported whānau into employment opportunities throughout the rohe.

Iwi Health Promotion

The team had a very successful Youth Summit this year - the theme being Past, Present and Future - Be the change. We had attendance from high schools from all round rohe, which then grew interest in schools starting Te Mata Rangatira programmes. We now have this programme in four high schools.

This year we ran a pre-high school programme at Kerepehi School which was very successful. Over the summer the team will have a trainee health promoter working alongside them to learn the role.

Kaumatua Programme

We have five Kaumatua rōpu around the rohe who meet fortnightly or monthly for social and educational activities.

Our Kaumātua travelled around NZ to participate in Olympic events in Kaitaia, Hamilton and Maniapoto. The rōpu have run some very successful events over the year - lots of fun and laughter had by all. Our Te Aroha rōpu (Green Tea Brigade) are hosting the 2018 Kaumātua Olympics in May.

Service Coordination

It’s been a busy year this year for our coordinator with lots of requests for support accessing housing for whānau and individuals who are homeless.

Our coordinator works alongside Work and Income, real estate companies and Housing NZ to support our whānau into emergency housing. We have also started to take part in the Waikato DHB initiative, Whare Ora - a housing

initiative working with whānau who live in damp houses that cause unwellness in our tamariki, two of our staff are now trained now to be housing assessors for this project.

Whare Aroha

Our Op Shop continues to support our whānau and local communities. Whare Aroha took on the ‘Say No to Plastic’ initiative and a group of women have been making material bags to be used in the shop and they have also been up-cycling and making bespoke bags for sale in the shop. This has been a great initiative and also goes towards keeping Aotearoa plastic-free.

Oranga Wairua

This service continues to operate offering support for individuals who have been diagnosed with a life limiting illness and their whānau.

Our social worker works alongside whānau during this journey, helping with advanced care planning. This service also has our Kaiwhakaora who offers traditional Māori healing for those on the programme. Thanks to Hauraki PHO who helps with funding of this service.

Like Minds Like Mine

This year we continued working on reducing stigma and discrimination in accommodation settings and ran stigma and discrimination workshops throughout the rohe. Our big project was working with Hauraki Plains College staff and students, South Pacific Motel in Whangamata, and the local community to produce a video - Every Seashell has a Story - which was launched on the 7th December 2017 in Whangamata. Great work Aaron. See story: P6

Project Energize

This is still going strong in schools in the rohe, with successful outcomes promoting healthy kai and physical activity. Our team have been involved in revamping the traditional sausage sizzle into a healthy choice, school, inter-school and whānau Tapuwae and Ki o rahi tournaments as well as supporting schools in role modelling class activity options. We welcomed Lyndsay McCowan and Ayden Aspeslet to the team this year.

DIAS

This service has continued to support our kaumātua with their disability needs. This year our focus was on hearing and we worked alongside Total Hearing Thames and supported our kaumātua to have their hearing tested. Some great outcomes.

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19

Kōrero o te wā POUKURA

Sharron Kane POUKURA KĀINGA

Manager Home Assist

This year has been extraordinarily busy as we have worked through a period of unprecedented change within the home and community support service sector.

However, I am very pleased to report that the Home Assist rōpū has achieved exceptional results despite the extremely challenging environment in which we operate.

This result has only been made possible by the unwavering commitment from every one of my 155 staff (7 in-house kaimahi and 148 Support Workers) in our team and great support from our Finance and People and Performance rōpū.

We have seen the introduction of guaranteed hours, pay equity and a structured career pathway with meaningful NZQA training for our Support Workers. These changes are welcome improvements to their employment terms and conditions and we are very hopeful with these positive changes our kaimahi will see this mahi as a valuable and sustainable career option.

Over the past six weeks I have had the great pleasure of travelling around the rohe, accompanied by my amazing Service Coordinators and our Manukura Hauora Riana Manuel, attending our end of year Support Worker get togethers.

We have spent time in Coromandel, Whitianga, Tairua, Whangamata,

Exceptional results despite challengesHome Assist

Waihī, Paeroa, Te Aroha, Thames and Tokoroa.

As manager, this is a real highlight for me to catch up with our Support Workers, share stories and reflect on the year in a relaxed setting and over some really delicious kai.

It also provides an opportunity for me to say a huge thank you to all our Support Workers for the wonderful work they do every day for our whānau in our communities!

Always a lovely way to end the year!

He aha te mea nui o te ao

He tangata, he tangata, he tangata

What is the most important thing in the world?

It is the people, it is the people, it is the people

Meri Kirihimete

Ohu Kāinga

Sharron, Marie, Karen, Rachael,

Cherie, Sharon, Sarah and

Siobhan

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20

Kōrero o te wā SURVEYS

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21

Kōrero o te wā

90% of our clients are aged 66 years and over

9% are between 56-65

1% are between 46-55

62% of our clients have been using our services for 2

years and more14% - 12-24 months16% - 6-12 months

8% - under 6 months

99% are happy with their Individualised Service Plan

100% are happy “overall” with Home Assist services

11% identify as Māori 57% as NZ European 2% as Other

100% would recommend

HOME ASSISTservices to

others

100% of clients are happy with the following services: - General communication methods- Clarity of Information- Respect for culture and values- Overall satisfaction with - coordination of care

42%

58%

Client Satisfaction Survey

58% of Home Assist clients identified as being

female

42% identified as being male

2017

Home Assist Services

57 Home Assist clients

completed this Client Satisfaction Survey

in July-August 2017

Thankyou to our clients who kindly took the time to complete this survey.

* The statistics featured on this page are taken from the 222 clients who completed Te Korowai Hauora o Hauraki Home Assist Survey in July-Sept 2017

Services received in:

100% of clients

believe the HOME ASSIST

team follows theholistic principles of

Te Whare Tapa Whā looking after the “whole person”

100%

Excellent, Very Good or Good

for• Introduction with

client/their home and whānau

• Punctuality & reliability

• Personal presentation

• Respect for client’s home and property

• Respect for client’s • culture and values• Understanding of

client’s needs and their Service Plan

• Overall satisfaction with your Support Worker

of Clients rate their Support Workers

happy with telephone access to coordinators

97%

98% happy with response to

queries

SURVEYS

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Kōrero o te wā SURVEYS

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Kōrero o te wā SURVEYS

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24

Kōrero o te wā

$5

RATONGA

Te Korowai Hauoroa o Hauraki offers a huge range of services, giving access to amazing practitioners, ranging from Social Workers, Counsellors, Psychologists, Health Promoters, Nurses, Doctors, Tohunga Rongoā Māori, Kaimahi Mirimiri, Health Care Assistants, Home Assist Coordinators, Whānau Ora Navigators, Registered Nurses, Tamariki Ora/Wellchild Nurses, Workforce Coordinators, Kaumātua and more.

GP & Nursing Services

• High quality, Cornerstone accredited, accessible and affordable GP & Nursing services

• Immunisation• Cervical Smears• Hearing and Eye Tests• Free Sexual Health Checks (under 25)• Acute clinic (Thames only)• Foot clinic – Coromandel • Podiatry Hinengaro Mental Health & Addiction Services

• Counselling • Drug & Alcohol Counselling• Recovery Group Programmes• Whānau Advocacy• Child & Adolescent Mental Health & Addiction Services• Employment Support• Youth INtact - specialist alcohol and other drug services• GRAB - Gain Responsibility and Belief - life skills for adults

experiencing mental illness• Maternal Mental HealthOranga o te Tangata Public & Community Health

• Kaumātua Support Groups - Paeroa, Coromandel, Thames, Whangamatā, Te Aroha

• Disability Information & Advisory Services - support clients with disabilities

• Oranga Wairua/ Palliative Care – support, enable and empower clients with life-limiting illness and their Whānau

• Tamariki Ora/Well Child - Provide milestone checks for children from 0 to 5; provide education and support for mothers and guardians about the care of their babies

• Whānau Ora Navigators – assist Whānau identify steps to enable them to achieve their goals and aspirations; support Whānau to become self-directing and empower them to lead their Whānau into a positive future

• Whānau Ora Education and Employment Coordinator Support Whānau into employment or education; help them identify their strengths and skills and motivate them to achieve prerequisites for employment or education

• Kaiwhakaora – traditional Māori Healer • Service Coordinator/ Takawenga –

support individuals and families who require assistance to navigate health and disability support services, with the aim of encouraging independence and enhancing their chances of health and wellness; Pepi Pod, a service for babies more vulnerable to accidental

suffocation• Like Minds Like Mine Health Promotion

– Work in community settings to reduce mental health stigma and discrimination

• Iwi Health Promotion – empower Rangatahi and Whānau to be in control of their own Ora/Wellness (Holistic Health focus)

• Project Energize/Under 5 Energize – work in schools, early childhood centres and Kohanga Reo promoting healthy eating and activity messages

Providing Personal Care, Home Help and other Support Services to allow clients to remain living in their home.

Home Assist specialises in home-based care and support and employs quality Support Workers who are caring, professional, reliable and empowering with the aim of maintaining independence, dignity and quality of life.

Home Assist service includes:

• Home Help• Personal Care• Shopping Assistance • Medication Oversight - Both short and long-term care

after illness, surgery or accident