8752 N. 162nd E. Ave. • Owasso, OK 74055 • (918) 804-8045 ksjordan2008@yahoo.com

www.linkedin.com/in/kimberlyjordan

• Demonstrates extensive experience in bilingual training and education, software technology instruction, classroom and virtual classroom instruction.

• Improves quality through training and development, works well with others as part of a team and wins the confidence and respect of customers and students.

• Brings order to chaos and adeptly uses problem solving skills in challenging situations.

• Meets deadlines, administers programs, and delivers training successfully.

Bilingual – Spanish & English Public Speaking

Customer Service & Support End-User Training

Customer Relations Multimedia Instruction Program Development

Problem Solving Quality Assurance/QC Process Improvement

Team Building Best Practice Implementation

Benchmarking Data Driven Instruction

Communication New Product Introduction

Record Keeping & Documentation

International Business Management

Microsoft Office

Corporate Experience Weight Watchers, Bartlesville, Oklahoma 2016 – Present Leader – Serve as a primary role model for member success during weekly meetings. Facilitate group meetings, conduct introductory sessions, and motivate members to achieve personal goals. Create a positive environment by offering support and encouragement to all members. Maintain a professional demeanor in all interactions with Weight Watchers employees and members. Autonomy etalk Corp., Dallas, Texas 2005 – 2009 Bilingual Professional Services Consultant – Provided world-class training to Fortune 500 companies as well as smaller companies in English and Spanish. Coordinated schedules with organizations and contacts to meet needs for quality instruction for both on-site and WebEx conferencing. Facilitated integration of a new quality system within current operations. Provided recommendations to client to improve overall quality within the company. Developed training curriculum and presentations. Served as a liaison between client and Autonomy etalk to resolve concerns and provide support.

• Improved customer relations with frustrated clients through targeted training and troubleshooting.

• Utilized Spanish language fluency to deliver training in target language to customers in foreign countries.

• Implemented best practices, streamlined daily operational practices and developed effective training methodology for multiple companies’ quality departments.

Kohl’s Department Stores, Austin, Texas 2003 Administrative Assistant – Provided administrative support to store management team. Coordinated calendars and correspondence. Maintained reports, personnel files, department records and necessary documentation in an orderly fashion. Ordered and maintained a comprehensive inventory of supplies and necessary equipment.

• Worked independently and within multiple levels within the organization. • Contributed to a customer-oriented atmosphere by maintaining a positive

attitude while interacting with customers and associates. Compass Bank, Birmingham, Alabama 1997 Bilingual Customer Service Specialist – Provided accurate, quality and caring service in an efficient manner to customers and non- customers contacting the company regarding account inquires. Responsible for delivering a high level of customer satisfaction on every call received.

• Maintained a working knowledge of all services and products required to deliver quality service in an efficient manner.

• Trained new associates on proper telephone techniques and system navigation.

Alexander’s Print Stop (Now Alexander’s Print Advantage), Provo, Utah 1992-1994 Customer Service Representative – Responsible for developing long-term relationships with customers and connecting with key decision makers. Took ownership of all assigned projects and served as a liaison between the customer and cross-functional internal teams to ensure the timely and successful delivery of products.

• Operated as the lead point of contact for any and all matters specific to your customers

• Developed a trusted adviser relationship with key customer stakeholders. • Ensured the timely and successful delivery of all products • Communicated clearly all project details for accurate production and product

output Education Experience

Owasso Public Schools, Owasso, Oklahoma 2015 – Present Special Education Teacher – Plan and provide for appropriate learning experiences in a variety of educational settings. Create a flexible program and learning environment to provide specialized instruction for students with mild, moderate, and severe disabilities. Utilize supplemental aids, supports, and

accommodations so that students with disabilities can benefit from the general education curriculum.

• Provide instruction to students of various grade levels individually and in groups, using various teaching methods.

• Purposefully model appropriate behaviors with social skills instruction. • Facilitate positive interactions with students with emotional disturbance non-

disabled peers. • Incorporate behavior intervention methods to deescalate inappropriate

behaviors and regain order. Sylvan Learning Center, Owasso, Oklahoma 2014 – 2016 Instructor – Provided personalized instruction in Reading, Writing, Math, and Study Skills to students of all levels. Taught Sylvan programs, supervised, interacted with and motivated students during instruction. Rewarded students for completed assignments, evaluated and documented student progress, and communicated student needs to the center manager. Inspired students by developing rapport and establishing a fun learning environment. Maintained a positive attitude and demonstrate enthusiasm for teaching and learning.

Skiatook Public Schools, Skiatook, Oklahoma 2014 – 2015 2nd Grade Elementary School Teacher – Planned and conducted instructional activities for a balanced program providing students with opportunities to observe, question, investigate, and learn. Adapted teaching methods and instructional materials to meet students' varying needs and interests. Instructed students individually and in groups, using various teaching methods. Established and enforced rules for behavior and procedures for maintaining order. Implemented technology in all instruction. Pflugerville Independent School District Pflugerville and Austin, Texas 2009 – 2014 Bilingual 1st Grade Teacher – (Monolingual, Bilingual, and Immersion) Successfully implemented a pilot language immersion program and designed a corresponding curriculum. Prepared daily as well as long term instructional plans according to state standards. Utilized music, art, and technology for instruction including document cameras, Promethean boards, iPads and computers. Copperfield Elementary School, Austin, Texas 2003 – 2005 Bilingual and Spanish Immersion 3rd and 4th Grade Teacher

• Successfully taught multi-leveled classes through both small and large group instruction in Spanish and English.

Great Oaks Elementary School, Round Rock, Texas 2002 – 2003 5th Grade Teacher The Sullivans Elementary School, Yokosuka, Japan 2000 – 2002 Spanish Immersion 4th and 5th Grade Teacher

• Headed and unified a team of cross-cultural individuals by successfully representing needs and interests to management on a monthly basis

Ravensworth Elementary School, Springfield, Virginia 1998 – 2000 6th Grade Spanish Immersion Teacher: Math, Science, and Health Appalachian School and Southeastern Elementary School’ Appalachian and Remlap, Alabama 1997 – 1998 English as a Second Language Teacher, Grades K-12

• Coordinated and supervised a multi-site bilingual program including scheduling and documentation of progress.

Humanitarian Experience

The Church of Jesus Christ of Latter-day Saints, Osorno, Chile 1995 -1996 Spanish Speaking Missionary – Volunteer representative of the church engaged in proselyting, church service, and community service. Lived with native Chileans. Taught and served the people of Southern Chile.

Training and Education • Joined a team of trainers to provide world-class training to Fortune 500

companies as well as smaller companies. Coordinated schedules with organizations and contacts to meet needs for quality instruction both on-site and via computer remote conferences. Results: Achieved 100% of established training objectives. (2005-2009)

• Created education curriculum targeted to meet newly established standards. Piloted implementation of new curriculum. Results: Curriculum became standard at other locations within the region improving overall performance. (2003-2005)

• Regularly coordinated and facilitated training workshops, seminars, activities and support for customers. Results: Maintained positive relationships with new and established customers increasing overall sales and customer satisfaction. (2005-2009)

• Engaged in academic professional development to increase skills and prepare for reading specialist certification, master teacher certification, and curriculum and design specialist. Results: Received master’s degree. (2013-2014)

Record Keeping/Documentation • Resolved client issues through proper documentation and reporting methods

along with follow-through and verification of customer satisfaction. Results: Improved customer relations and gained advocates with other clients in like industries and other regions and countries. (2005-2009)

• Compiled and maintained a professional learning community data notebook to drive instruction in the classroom. Information contained in the notebook included reading and math data, district data, vertical alignment and curriculum timelines. Results: Provided instruction based on the individual needs of each student. Examined trends of strengths and weaknesses and made necessary instructional adjustments. Helped students meet district and state end of year expectations. (2010-2014)

• Communicated training results and feedback to project manager and upper management. Designed template to provide for succinct documentation of delivered training, including a call to action for necessary items. Addressed all action items and communicated results and anticipated outcome to customer. Results: Project managers better met needs of clients following training and provided additional support until implementation was complete. (2005-2009)

Process Efficiency Improvement/Best Practices • Utilized data to drive instruction and training methods. Results: Achieved

greater success through targeted instruction. Success rates demonstrated through the use of measurable data. (2009-present)

• Implemented best practices for multiple companies’ quality departments and developed effective training methodology. (2005-2009)

M.Ed., Curriculum and Instruction University of Texas at Arlington (Arlington, TX)

B.S., Elementary Education

Brigham Young University (Provo, UT)