Kevin D. Orr ______________________________________________________________________18 Whittier St. #2F, Cambridge, MA 02140 | C: 480-353-7663 |E: Kevindorr@yahoo.com

Career ObjectiveInnovative and results-driven human resources professional with 11+ years of human resources experience. I am searching for new opportunities in the human resources field to expand my skillset and knowledgebase.

Employment HistoryFresenius Medical Care | May 2015 - currentGap, Inc. | August 2000 - November 2014

Employee Service Center Representative:

•Fresenius Corporate Offices, MA … May 2015 – current

Assistant General Manager: (March 2005 – December 2005, July 2009 – November 2014)

•Cambridgeside Galleria, MA … September 2013 - November 2014• Harvard Square, MA … February 2013 - September 2013• Cambridgeside Galleria, MA … November 2012 - February 2013• Faneuil Hall, MA … September 2012 - November 2012• Scottsdale Fashion Square, AZ … April 2012 - September 2012• Cambridgeside Galleria, MA … October 2011 - April 2012• Chandler Fashion Center, AZ … July 2009 - October 2011• Park Meadows Mall, CO … March 2005 - December 2005

Assistant Manager: (December 2005 – July 2009)

• Casa Paloma, AZ … August 2008 - July 2009• Chandler Fashion Center, AZ … December 2005 - August 2008

Visual Merchant

• Park Meadows Mall, CO … May 2002 - March 2005

Sales Associate

• Arbor Place Mall, GA … August 2000 - May 2002

Human Resources Experience (Fresenius)Customer Service Responsible for driving the FMCNA culture though values and customer

service standards.  Accountable for outstanding customer service to all external and internal

customers.  Develops and maintains effective relationships through effective and

timely communication.  Takes initiative and action to respond, resolve and follow up regarding

customer service issues with all customers in a timely manner.

 Principle Responsibilities and Duties Initial point of contact for employees with routine HR related inquiries and

issues. Initial point of contact for managers needing routine HR systems and process support.

Provides information to employees on HR/ employment policies and practices.

Processes HR and benefits transactions and supports the auditing of information

Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.

Adheres to established processes, procedures, and systems to resolve employee inquiries

Provides superior customer service to all employees by promptly responding to employee inquiries

Achieves performance measures and adheres to established customer service standards

Escalates non-routine matters to appropriate individuals or groups Maintains records relating to employee inquiries via a case management

tool Processes HR and benefits transactions in PeopleSoft, Taleo, and other HR

applications. Participates in information sharing with other service center

representatives; identifies trends and passes recommendations for improvement to the Tier 1 Leader and Tier 2 HR Specialist

Supports HR team by providing clerical and administrative support.

Additional Responsibilities and Achievements Committee member for the ASK HR Project to stream ASK HR process for

the ESC team including creating templates and consolidating policies and procedures to a central location

Drafted several quick cases that were implemented in the Case Management system

Awarded the Rookie of the Year for 2015 in the field of Human Resources

Human Resources Experience (Gap)Hiring and Retention• Responsible for recruiting, interviewing and hiring one-third of total store

staff, consisting of 30-75 employees per store.• Met with new hires to review business guidelines and policy.• Administered hiring paperwork, including W-4 and I-9 forms.• Retained staff by boosting employee morale and performance through

recognition and incentive initiatives, including:• Employee Appreciation Week twice per quarter.• The Employee of the Month program.• Facilitating the corporate RAVE rewards system, in which employees are

awarded points to apply toward online purchases.

Training and Development• Conducted new employee orientations during big-hire seasons to foster

positive attitudes toward company objectives. Reviewed corporate policies, employee dress code, Zero Means Zero harassment and discrimination policy, Gap’s open-door policy, loss prevention, product knowledge, Gap Card legal policies, and state and federal laws, statutes and regulations.

• Hosted districtwide employee and management training workshops on product information, visuals, marketing and merchandising across the Boston, Phoenix and Denver markets.

• Created development plans for 22 direct-report managers, built strong and cohesive management teams within the store, and oversaw the promotion of 7 managers to higher-grade positions, as well as 3 associates to management positions.

Employee Relations, Mediation and Conflict Resolution• Fostered a healthy workplace environment by maintaining an

approachable, but results oriented, management style and serving as a trusted link among all staff.

• Worked to resolve employee-employee, employee-management and management-management workplace issues by handling questions, interpreting corporate policy and administering relevant paperwork, including incident reports.

• Played a crucial role in identifying employee theft behaviors, and partnered with the loss prevention agent on issues related to employee and customer theft.

Payroll Administration• Administered, submitted and appropriately filed payroll reports on a

weekly basis. Monitored and reviewed employee hours, vacation time,

sick days and leaves of absence. Made payroll adjustments if necessary. Adhered to all payroll policies.

Operations Management• Implemented corporate policies, conducted weekly audits and ensured

compliance with federal and state laws. Audits involved making sure:• I-9 forms were correctly filled out and filed, ensured files were up to date.• Bank drafts and bank deposit book completed correctly and locked in

safe.• Exit ways clear, adequate space in walkways and between generators and

store product.• Trash inspections were conducted via closed-circuit television to check for

internal theft.• Sensors and tags in proper location and employee lockers adhered to

company policy.• Meal breaks compliance.• Created employee and management schedules and monitored and

controlled employee hours.• Met daily budget goals by adding or reducing employee hours based on

sales.• Communicated to staff and implemented any company policy changes.• Directed staff, wrote management reports, and maintained personnel

records.• Ordered supplies, carried out replenishment procedures, organized

marketing and backroom stock, and in charge of in-store online orders.

Education• University of Phoenix | Associate of Arts in Business … Graduated February 2013• Douglas County High School, GA | Diploma … Graduated May 2002

Certifications• SHRM-CP… June 2016